The Most Trusted Logistics Payment Platform
Written by the business, not verified by us.PayCargo (paycargo.com) has a 4.9 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Business Services and its reputation is excellent. Praise is nearly unanimous, with 97% rating it 4 stars or higher; The business has replied to 50% of negative reviews. Last updated 2026-09-02.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the support staff for being extremely patient, professional, and dedicated when helping users navigate complex transactions and resolve unexpected mistakes. Reviewers highlight that the team provides exceptional assistance over the phone, ensuring every step of the payment process is fully understood. Consumers note that representatives consistently go above and beyond to clear up account terminals, handle refunds, and manage transaction obstacles efficiently. People truly appreciate the responsive service and personal guidance, which successfully turns stressful technical challenges into smooth, fast, and manageable solutions every single time.
Auto-generated from all reviews of this business. For reference only.we would like to congratulate Rudy for the help on our registration this morning, he did an excellent job
Thank you for your thoughtful feedback and highlighting Rudy. We’re proud to have dedicated team members who are committed to delivering a great experience! We will be sure to pass along the message to Rudy. - The PayCargo Team
Rudy solved a problem which never should have occurred. PayCargo's computor flagged a proper payment as improper because it was the exact same amount as a previous payment. It took time, but he cleared up the issue in a very professional manner.
Thank you for your thoughtful feedback and highlighting Rudy. We’re proud to have dedicated team members who are committed to delivering a great experience! If there’s anything we can do to support you further, don’t hesitate to reach out. - The PayCargo Team
Great service by Juan he stayed with me through all of my technical incompetence until the transaction was complete
Thank you for your thoughtful feedback and highlighting Juan. We’re proud to have dedicated team members who are committed to delivering a great experience! We will be sure to pass along the message to Juan - The PayCargo Team
My company recently signed up for PayCargo and I thought I was doing everything correctly however that was not the case. My customer experience representative Rudy was very helpful and walked me through all of the steps on processing payments including the major step I missed. Thank you for your help Rudy you were very professional and patient with me during our phone conversation.
Thank you for your thoughtful feedback and highlighting Rudy. We’re proud to have dedicated team members who are committed to delivering a great experience! We will be sure to pass along the message to Rudy. If you ever need additional support, please reach out to our team directly at 888-250-7778 or email [email protected] so we can assist you further. - The PayCargo Team
I did called to activate an user since it was de-active by mistake, Juan did fix so professionally and kind,
We appreciate you taking the time to share your experience and highlighting Juan! If you ever need any additional support, please do not hesitate to reach out to us at 888-250-7778 or [email protected]. We appreciate you choosing PayCargo!
Rudy B worked with me to get where I could pay my terminal fee, which was not coming up on the website. He was very patient, going over everything with me to get where we needed to be. He also explained things very thoroughly. Very polite!! He did not make me feel like a dummy!
Thank you for your thoughtful feedback and highlighting Rudy. We’re proud to have dedicated team members who are committed to delivering a great experience! We will be sure to pass along the message to Rudy - The PayCargo Team
Great customer service from PayCargo. I had trouble completing a payment in my account, and their support team helped me right away through a Zoom meeting. They carefully checked every detail and guided me step by step until the payment was successfully completed. I really appreciate their patience, professionalism, and quick response. Thank you, PayCargo!
Thank you for your review! We’re so glad to hear that your experience with PayCargo has been a positive one. We’re also proud to have dedicated team members who are committed to delivering a great experience! We will be sure to pass along the message to Juan. - The PayCargo Team
Rudy Barro, great personalized & fast service.
Thank you for your thoughtful feedback and highlighting Rudy. We’re proud to have dedicated team members who are committed to delivering a great experience! We will be sure to pass along the message to Rudy - The PayCargo Team
Emily was great. The website...not so much. Once we registered it went like a breeze. But registering is arcane and cryptic. Without Emily we would have given up. She deserves a bonus!
Thank you for your thoughtful feedback and highlighting Emily! While our goal is to always provide a seamless experience, we understand that your experience didn't meet expectations. Our team is here to help should you have anymore questions or comments at 888-250-7778, email [email protected], or through our Help Center at http://support.paycargo.com.
I am truly impressed and grateful for the dedication with which Juan handled a very delicate situation. I needed to have a container released from the rail yard and avoid additional storage charges, and Juan went above and beyond to help. He took the initiative to write a letter to the shipping line and provided outstanding support throughout the entire process. His assistance was impeccable, effective, and ultimately successful. Thanks to his efforts, I was able to retrieve my cargo and resolve the issue. I would like to express my sincere appreciation for his kindness, professionalism, and genuine commitment to helping his customers achieve positive results. Thank you, Juan B. I feel incredibly fortunate that you were the one who answered my call. Your customer service is truly exceptional and worthy of a standing ovation. You turned a stressful situation into a successful outcome, and I am deeply grateful for your help.
Hi Maia, thank you so much for your thoughtful feedback! We truly appreciate you taking the time to share your experience but also highlight Juan. We're proud to have dedicated team members who are committed to delivering a great experience for you and your business. Thank you for sharing and we will make sure to pass the message along to Juan!
Good morning, I am Kathleen with Barinco Intl. and had a wonderful experience yesterday afternoon with your agent Juan. He helped while on the phone and was very kind.
Hi Kathleen, Thank you for your thoughtful feedback and highlighting Juan. We’re proud to have dedicated team members who are committed to delivering a great experience! We will be sure to pass along the message to Juan - The PayCargo Team
What amazing customer service you have at Pay Cargo Thank you very much, Isabella M, for your prompt answer in no time, my problem was resolved. I enter the wrong information when making a payment and my payment failed and Isabella , was the best. Extremely grateful for her support and the Excellent customer service that I received
Thank you for your thoughtful feedback and highlighting Isabella. We’re proud to have dedicated team members who are committed to delivering a great experience! We will be sure to pass along the message to Isabella - The PayCargo Team
Mr. Rudy Barro was very helpful and patient while resolving my issue.
Thank you for your thoughtful feedback and highlighting Rudy. We’re proud to have dedicated team members who are committed to delivering a great experience! We will be sure to pass along the message to Rudy. - The PayCargo Team
Great Company, followed up till the problem was resolved.
We appreciate you taking the time to share your experience! It means a lot to our team to know PayCargo is helping more efficient. If there’s anything we can do to support you further, don’t hesitate to reach out! - The PayCargo Team
Juan was legitimately awesome and great to work with. He was patient with my situation, offered many different solutions to help, and really went above-and-beyond in regards to getting me setup and having this invoice taken care of. I manage global logistics for high-value merchandise and frequently chat with CSR's around the world -- very, very few come anywhere near the level of professionalism, personality, and attention to detail that Juan provided. Thank you again!!
Thank you for your thoughtful feedback and highlighting Juan. We’re proud to have dedicated team members who are committed to delivering a great experience! We will be sure to pass along the message to Juan.
It's great to hear how PayCargo has made making payments faster and easier for you and your team. We appreciate you choosing PayCargo!
DO NOT DO BUSINESS WITH THIS COMPANY.THEY CAHRGE EXORBITANT FEES AND PROCESS FRAUDULENT TRANSACTIONS ON YOUR ACCOUNT BUT REFUSE TO PROCESS REFUNDS FOR SUCH TRANSACTIONS. TERRIBLE CUSTOMER SERVICE, SEEM TO HAVE A LACK OF SECUIRTY CONTROLS AND CHARGE OUTRAGEOUS FEES. I REP[EAT - DO NOT DO BUSINESS WITH THIS COMPANY !!!
This is understandably frustrating. We take this feedback seriously and would like to better understand what occurred. We take concerns regarding fraudulent transactions very seriously. Please note that transactions are only processed in accordance with the information and authorizations provided by the customer at the time of submission. We’d like to review this with you and see how we can help. Please reach out to us at 888-250-7778 or [email protected]
I contacted you by phone as I was having trouble navigating your site. Emily assisted me and was super helpful, endlessly polite and kind. Wonderful employee,
Thank you for your review! We’re so glad to hear that your experience with PayCargo has been a positive one. Providing reliable, supportive service is important to us, and we’re glad to be a partner you can rely on. - The PayCargo Team
We appreciate you taking the time to share your experience! It means a lot to our team to know PayCargo is helping make your processes smoother and more efficient. If there’s anything we can do to support you further, don’t hesitate to reach out! - The PayCargo Team
I had a very positive experience with PayCargo’s customer support team. Juan B was extremely professional, responsive, and helpful throughout the process. He addressed my questions clearly and ensured everything was handled smoothly. It’s always reassuring to receive support from someone who is knowledgeable and genuinely willing to assist. I appreciate the quick response and great service. Thank you, Juan, for the excellent support.
Thank you for your thoughtful feedback and highlighting Juan. We’re proud to have dedicated team members who are committed to delivering a great experience! We will be sure to pass along the message to Juan. - The PayCargo Team
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