Paylater Travel

We appreciate this feedback. Raffy's professional, prompt resolution of your issue reflects the service standard we aim for. We'll ensure this feedback reaches him.

We appreciate this feedback. Bettie's thorough assistance with your questions reflects the support we aim to provide. We'll ensure this feedback reaches her.

We're truly sorry to hear about the flight cancellation, and we completely understand the frustration of not receiving compensation or updates on that day. We want to share some context: your day of departure was tagged by the airline as IRROPS (irregular operations), which is the industry term for sudden disruptions like bad weather, mechanical issues, air traffic control delays, or cancellations. During events like this, real-time updates and decisions are handled directly by the airline, and this is unfortunately outside of our control. We do want to reassure you that for any schedule changes, we always make it a point to notify our customers accordingly. We understand this situation added stress to your travel plans, and we're here if there's anything further we can help clarify or look into.

Took care of everything, that's Shane for you! We'll make sure she hears this. Thanks for sharing!

We appreciate this feedback. A smooth, issue-free refund process within the applicable window reflects the service standard we aim to provide. Thank you for sharing this experience.

Thank you for sharing this feedback! On the payment side, we do actually offer a bi-weekly (every other week) payment option in addition to weekly payments, so there's flexibility to choose whichever schedule works better for your budget. On seat selection, we understand the wait can be frustrating, this is tied to the airline's own fare rules, as seat assignment access is typically only available once the ticket is fully issued and paid off. We appreciate you sharing this, as it helps us understand what matters most to our customers. We were trying to reach out to you to better help you with your concern but was unsuccessful.

We appreciate this 5-star rating. Kerwin's assistance in securing your trip extension, handled smoothly and without complication, reflects the service standard we aim for. Thank you for taking the time to recognize him; we'll ensure this feedback reaches him.

We're sorry to hear about the disappointment and confusion around your Basic Economy fare, and we understand how frustrating it is to learn about seat assignment limitations after the fact. We want to clarify that this booking was issued under a Basic Economy fare, and all fare conditions, including seat assignment policies and optional seat selection fees, are set entirely by the airline, not PLT. While you're able to manage your booking directly with the airline after ticket issuance, complimentary seat selection isn't guaranteed under this fare type, and any seat selection fees, like the ones you encountered, are subject to the airline's own rules. PayLater Travel provides the lay-by payment service and doesn't control airline fare conditions or ancillary fees like these. We hear your concern about how this was communicated, and we're sorry for the disappointment it caused. We've noted your feedback regarding fare communication for internal review, as this is something we want to get clearer for future bookings. We were also trying to reach out to you via phone but we were not able to connect. Kindly advice you best time so at least we can discuss this carefully.

We appreciate this feedback. RJ's quick, straightforward assistance with your payment question reflects the standard of service we aim for, and we're glad the flexibility and usability of our platform met your expectations. We'll ensure this feedback reaches him, and we look forward to your next booking.

Thank you for sharing this! Making travel more affordable for families is exactly why we exist, so hearing it felt easy and user-friendly to navigate means a great deal. We're also glad the extra payment option worked well for you, and that you got plenty of notice before each payment came out. Paying off early and getting your itinerary that same night is exactly the smooth finish we aim for.

Quick, swift, zero complaints, we'll take that any day! Thanks for the shoutout.

We appreciate this feedback. The convenience of a deposit-based payment structure, along with a quick and easy process, reflects the experience we aim to provide. Thank you for sharing, and we look forward to your next booking.

Thank you for sharing this! We're so glad Ari and Mhena were able to help you with your flight changes. We'll be sure to pass along your thanks to both of them.

Thank you for sharing this, we're glad the overall flight went well! We do wish we had the opportunity to offer a non-stop option for your trip, but flight routing and availability are determined by the airline, so this is something outside of our control. We appreciate you understanding, and we're glad the rest of your experience was a good one. Someone from our team member will try to reach out to check if you have any concerns.

Great, that's Vin for you! Thanks for the shoutout, we'll make sure he hears it.

Thank you for the feedback! We're glad we could help you secure the flight you needed at a cost that fit your budget. We appreciate you choosing PayLater Travel.

We're sorry to hear about your frustration, and we understand pricing concerns are important. We do want to clarify how our pricing works: airline fares are dynamic and change constantly, so while we understand the concern about the cost, our pricing only carries a small difference compared to the fare at the exact time of booking. The key value is that we lock in that price immediately, protecting you from any increases the airline may apply as your travel date approaches. We appreciate you sharing your experience, and we're happy to review your specific booking with you if that would help clarify things further.

"Customer For Life" is exactly the kind of relationship we hope to build, and we're so grateful you feel that way! We're so glad Mila was able to calm the panic and get your flight mistake sorted out quickly, that kind of reassurance in the moment means everything. We'll be sure to pass along your grateful thanks to her. Knowing the booking process feels fast and the payments affordable to you, on top of choosing us as your go-to flight agent, truly means the world. Thank you so much! 💙

Thank you for sharing this! We're so glad Mhena was helpful and courteous, and made sure you and your wife were seated together for your flight to London, especially given her disability. That kind of thoughtful, easy support means a lot, and we'll be sure to pass along your thanks to her.

Thank you for sharing this! We're so glad our agent was helpful and understanding. We'd love to give them proper recognition, would you be able to share their name with us?