Prompt reply and clear explanation
Very quick response from Jenny, Tqvm!
About PetBacker
Data updated- Website
- petbacker.com
- Category
- Animals & Pets
- Location
- Singapore
- Status
- Unclaimed
- Last 12 months
- 87 reviews
- Replies to negative
- 14% (10/71)
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About this business
Book 5 star sitters and dog walkers from app with reviews near you for home dog boarding, house sitting, grooming or doggy day care, 30% cheaper than hotel
Is PetBacker legit?
PetBacker (petbacker.com) has a 3.9 out of 5 rating on OK.one, based on 284 user reviews collected here. It is listed under Animals & Pets and its reputation is mixed. 24% of reviews are 1 star, a relatively high share; The business has replied to 14% of negative reviews; Reviews mostly discuss Customer service, App, User experience. Last updated 2026-10-24.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff and exceptionally responsive customer support team, noting that any general issues or booking questions are resolved very quickly and efficiently. Many users feel secure and fully satisfied using the platform to find reliable pet care services and connect easily with helpful caretakers. However, some people mentioned that the initial user experience can feel a bit complicated and difficult to figure out at first. Consumers also pointed out that the platform's design, user interface, and overall usability could use some technical improvements to work much smoother.
Auto-generated from all reviews of this business. For reference only.What people say
I’m a new sitter and still trying to…
I’m a new sitter and still trying to figure things out. The customer service person (Jenny) was nice and kind and understood my difficulties with the app.
Excellent platform
Excellent platform, very secure and well vetted. Fees are a bit high but still worth if u have multiple pets to take care of. Customer service is excellent and fast.
It is a great app to work as a pet…
It is a great app to work as a pet sitter and for pet owners too. Support team always respond on time with clear answers. I feel relax and secure.
Has a pet backer I would lie if I said…
Has a pet backer I would lie if I said the app is without issues, the user interface and experience needs some attention. But for the real experience that is getting pets into loving and caring homes instead of a pet hotel that throws them into a box for their stay, it is amazing! Your pets will be in loving homes with real pet lovers has we are too, after booking you can visit the space where your pet will stay and meet the person, the booking can be canceled at any time without any cancelation fee, so it's always a win win situation for the owners! Amazing app
Great app and perfect customer service
Great app and perfect customer service, they are very fast to respond and so helpful.
Momo’s per boarding for cats and Kittens, Hyderabad
As a pet boarding service provider, Petbacker has been a highly valuable platform for growing my business. It consistently brings in genuine booking inquiries and connects me with responsible pet owners. The platform is user-friendly from a provider’s standpoint—managing bookings, communicating with clients, and tracking requests is straightforward and efficient. I particularly appreciate the structured system for profiles, reviews, and verification, which helps build trust with new customers. Customer support has also been reliable whenever needed, and overall, the platform creates a professional environment for both pet owners and service providers. Petbacker has significantly helped me expand my reach and maintain a steady flow of bookings. Highly recommended for pet boarding businesses looking to scale! ⭐⭐⭐⭐⭐
I was quite happy with the support and…
I was quite happy with the support and the fact that I could communicate in English was also great. Thanks and for sure I will recommend it to all my friends
It’s a trustworthy app
It’s a trustworthy app. I was able to find a cat boarding service easily and the caretaker was very friendly and easy to work with. Would use it again in the future.
camille has been very helpful as always…
camille has been very helpful as always ♥️
The support request team person as…
The support request team person as guided me very well and solved the issue
Petbacker is the best
Petbacker is an international organization, extremely reliable, trustworthy, and a good organization if you need urgent assistance as well. The Petbackers on this platform always goes the extra mile, they absolutely love animals. Also quick response when you have an enquiry, shout out to the help desk ladies, you are awesome. Highly recommend Petbacker Kind regards
Customer services team on toes
Customer services team on toes ! To assist with promptness and clarity 🙌🏼 Jenny 👸🫡
Very helpful and fast responsive 🐾
I have had an issue with app / booking and after I contact the customer suport the problem has been fixed in a very short time. Very professional , helpful , fast responsive , I totally recommend PetBacker 🐾🐾🐾💜.
So good helpful and awesome
This is a legit professional service…
This is a legit professional service provided for pets. The fees charge is very reasonable and rasional. Feel secured using Petpacker.
Jenny and Amy are very friendly…
Jenny and Amy are very friendly customer service people.
Petbacker
Petbacker . Woofwonderland lebanon. Rana. Not posting my reviews . Here it is. I do not recommend rana s boarding: she promotes use of crate up to 8 h for dogs incl. Large dogs. German shepherds for instance. If she helps with a rescued dog (the german) she takes full control even though the initial rescuer paid the vaccine and needed meds. Etc..she rushes into giving rescued dog to first comer who would play with dog 2 months then gets bored... Signs Dog was not well fed(adopter found dog skinny.). When her. Rana's materialistic needs are not met as expected she shows her true colours (rude) easily overlooking dog's best interest . Not trustworthy. I do not recommend
It's a really good app
Services cannot be trusted
Services cannot be trusted . I wrote a NEGATIVE review that is not published about woofwonderland lebanon. As it is NOT positive, It is not published!! Nimporte quoi!!
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