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Animals & Pets

PetBacker

Claimed

284 reviews

3.9284 reviews
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About PetBacker

Data updated
Website
petbacker.com
Category
Animals & Pets
Location
Singapore
Status
Unclaimed
Last 12 months
87 reviews
Replies to negative
14% (10/71)
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petbacker.com

About this business

Book 5 star sitters and dog walkers from app with reviews near you for home dog boarding, house sitting, grooming or doggy day care, 30% cheaper than hotel

Is PetBacker legit?

PetBacker (petbacker.com) has a 3.9 out of 5 rating on OK.one, based on 284 user reviews collected here. It is listed under Animals & Pets and its reputation is mixed. 24% of reviews are 1 star, a relatively high share; The business has replied to 14% of negative reviews; Reviews mostly discuss Customer service, App, User experience. Last updated 2026-10-24.

What reviewers say

AI generated

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff and exceptionally responsive customer support team, noting that any general issues or booking questions are resolved very quickly and efficiently. Many users feel secure and fully satisfied using the platform to find reliable pet care services and connect easily with helpful caretakers. However, some people mentioned that the initial user experience can feel a bit complicated and difficult to figure out at first. Consumers also pointed out that the platform's design, user interface, and overall usability could use some technical improvements to work much smoother.

Auto-generated from all reviews of this business. For reference only.

What people say

Princess B.Philippines · 1 review · Experienced 2026-04-19 ·

A great experience, with a few suggested improvements

First off, the UI is very intuitive - not difficult to navigate, so even for first time users like me, I can find the options I need. Second, I'm very pleased with how many different kinds of services there are and how they are organized into clusters. You just have to do your due diligence to choose the person offering the service you need - for me, it was a service so worth it and I'm very pleased with. Third, I had a problem with my review and I asked for it to be edited so I reached out to their CSR and they replied within the hour and my problem was resolved shortly after - even tho it was a Sunday! I'm very happy with that! Fourth - secured payment! So appreciate that, so even if there are sketchy people offering their services on the website, the app has a degree of control. If I were to suggest some changes, it would be these: 1) An option to edit reviews. This can be limited to an x amount of time after posting so that simple things like typos or whatnot can easily be edited by the poster instead of having to reach out to CSR. 2) A still available chat history even after a different job has been accepted. Before choosing the Pet Sitter I chose, I communicated with a lot of Sitters. I was disappointed when after accepting the services of the Sitter of my choice, I was no longer allowed to chat with the other potential Sitters so I may offer my thanks in entertaining my inquiry and other questions - I didnt want to just ghosted them after they had been so gracious with me. But yeah, unfortunately, I wasn't able to chat them further in the app. Maintaining the chat history is also helpful, I believe, should the initially hired job falls through, at least the consumer can go back and review previous conversations to gauge which is the next best thing. It will also be helpful in looking for future services. So those two factors are the major reason why 1 docked 1 star. Still a great app tho!

Jeninsa Collado LamRomania · 1 review · Experienced 2026-04-04 ·

Compared to other apps I’ve tried, this one stands out by far.

I genuinely love this app 🐾 It has connected me with some of the most respectful and serious clients, and through their lovely pets I’ve had such meaningful and positive experiences. As a pet sitter in Dubai, this platform has truly improved my quality of life… not only in terms of income, but also mentally. Being around animals is something I’m passionate about, and it feels like both work and therapy at the same time.🙏 I also appreciate how secure and structured everything feels. It gives peace of mind to both sides, which makes a big difference. Compared to other apps I’ve tried, this one stands out by far. I highly recommend it.👌✨ It’s been a great experience overall.

E
Emily SadlerFrance · 10 reviews · Experienced 2026-03-31 ·

Reliable and fast customer service

I have been using PetBacker for 8 months now, since we moved to Vienna, and have really nothing but good things to say about it. Easy to use platform with reliable payment options and great quality pet sitters. I feel reassured using the service. Today I was able to evaluate the customer service. I realized I had put the wrong start date for my next petsitter, I contacted my petsitter and then wrote to Petbacker who corrected it immediately.

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Proactive psychicUnited States · 10 reviews · Experienced 2026-03-22 ·

Not a very good pet app

Not a very good pet app. I've been on there for a year and a half as a pet sitter have not gotten a single job. They charge an extraordinary amount for commission and it ends up where it's too expensive for the customers. On the map I'm clearly designated in my area and yet people contact me from areas that are far away. Their customer service is hopeless. Since a lot of them are either from Singapore or from Malaysia they have a different way of operating. And it's very different from the US. And there's absolutely no clarity. When I communicate with the customer, the company sends me some kind of a stupid message on email saying not to communicate with the customer or I will get restricted, but the whole point is is when the customer reaches out to me, I need to communicate with them to see if we're a match in regards to me as a pet sitter for them and vice versa. It's just ridiculous it's just badly managed. Rover is so so so so much better. And I get continuous work and make money with them and their commissions are not that high. I finally deleted the app with Petbacker because they're useless, just draining people. I also do believe that some of the five stars that they have is from friends family and customer service reps in Malaysia to beef up there star ratings. If you look at the names they're all Indonesian names. Or most of them. Therefore, I don't feel all the five-star ratings are reputable. Because I feel that most likely some of them are not real reviews.

O
OliviaMalta · 4 reviews · Experienced 2026-01-28 ·

Petbacker in Malta for me is a disaster…

Petbacker in Malta for me is a disaster i have complained about a lady who works with this company as a dog trainer because she was really hopeless she is not professional at all my dog could do whatever he wants with her because she could not control him so i was really disappointed i did complain with the company but they only refunded half the amount i paid i am still sending them messages but without any reply !!!!!!

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vaz GTürkiye · 4 reviews · Experienced 2026-03-09 ·

Petbacker is a SCAM APP

Petbacker is a SCAM APP, do not waste your time as you will never get a lead from them, they were talking to my customer at the same time i was talking with them and tried to steal the customer pretending to be me, but the customer took screenshots and sent to me before they were blocked. When i told them about their misconduct with proof of screenshots, at first they said this is normal, and probably someone on their team said they sound like an IDIOT, SO they quickly rewrote and said it was a glitch? WOWWWWW, they asked me to write 3 excellent reviews about them in order to become a member and get leads from them, so the actual reviews you are reading are fake reviews that they tell each client to write in order to successfully pass their review state.

Vaz GAUnited Arab Emirates · 1 review · Experienced 2026-03-04 ·

PetBacker is a SCAM company that gives…

PetBacker is a SCAM company that gives no leads to anyone and on top of that they tell us to write 3 good comments and review them so they can grow their website and the trust in people without spending one dollar in advertising, and on top of that, they were chatting with a client who wanted to hire me and the client sent me a screenshot of them trying to steal the customer and the customer was confused and sent me photo screenshot of them trying to steal the customer, they are using our profiles and when job is booked, they send their own team to pick up the pets for boarding, and your pet is never ever with the profiles you think your pet is going home to for boarding, this is so illegal but they aren’t in UAE for me to complain about them, they have a shell company based out of Singapore, you can also go on Reddit , they have not one good review, and no one is able to contact PetBacker on phone, you can only send them email and wait 24 hours to get response, they tried to do boarding for 15 dollars a day and most of the customers thought this was so weird everyone knew it’s a scam .

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