Great
Very kind and responsive
About PetBacker
Data updated- Website
- petbacker.com
- Category
- Animals & Pets
- Location
- Singapore
- Status
- Unclaimed
- Last 12 months
- 87 reviews
- Replies to negative
- 14% (10/71)
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About this business
Book 5 star sitters and dog walkers from app with reviews near you for home dog boarding, house sitting, grooming or doggy day care, 30% cheaper than hotel
Is PetBacker legit?
PetBacker (petbacker.com) has a 3.9 out of 5 rating on OK.one, based on 284 user reviews collected here. It is listed under Animals & Pets and its reputation is mixed. 24% of reviews are 1 star, a relatively high share; The business has replied to 14% of negative reviews; Reviews mostly discuss Customer service, App, User experience. Last updated 2026-10-24.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff and exceptionally responsive customer support team, noting that any general issues or booking questions are resolved very quickly and efficiently. Many users feel secure and fully satisfied using the platform to find reliable pet care services and connect easily with helpful caretakers. However, some people mentioned that the initial user experience can feel a bit complicated and difficult to figure out at first. Consumers also pointed out that the platform's design, user interface, and overall usability could use some technical improvements to work much smoother.
Auto-generated from all reviews of this business. For reference only.What people say
5 starts for the customer support
5 stars for the customer support! Even on a Sunday! Keep it up.
Great app for pet parents and pet…
Great app for pet parents and pet sitters.and customer support solved any problems quickly.
customer service team responds quickly…
customer service team responds quickly and is friendly. especially thanks to mam jenny your great and easy to approachable
Thanks Jenny
Jenny from customer support is my favourite support agent. She's always friendly and has always resolved my problem (all the agents have been great and have assisted me, but Jenny has something a little extra that can be felt through the words typed). Thanks Jenny for making my world a little brighter ✨️
Throughout all difficulties and…
Throughout all difficulties and emergencies, they always helped me and that made me be one me of the best Petbackers in the app:))
Customer support is very responsive and…
Customer support is very responsive and efficient at solving requests. The app is a bit difficult to figure out in the beginning but the notifications help a bit in guiding the user. As a pet sitter/pet walker, the percentage retained is a bit steep, most of the times equal to 25% of the price paid by the pet owner.
Great app and customer service
Great app. Customer service was great with Khushali.
Im a new pet backer
Im a new pet backer, walker and its just scammer after scammer after scammer.
Initial experience of a new service provider.
The customer service is really good and reliable. There were times were because of inevitable reasons my bookings were cancelled but they help me throughout.
Awesome Petbacker!
I have been a pet sitter and booked cares from Petbacker up todate, they have never comprised their quality of services, always 100% top. I highly recommend any pet parents to use Petbacker for a trustable service for their loved furbabies.
Worst nightmare come true
We'd never used PetBacker before and found someone who had a lot of positive reviews. We received photos every day of our trip, up until the last day, when the Petbacker called us to tell us that our beautiful boy had died. On the platform, our Petbacker stated that pets are never left unattended, but this happened when they had left the house. Furthermore, she lied about what had happened: that he broke his neck jumping out the window. The vet told us that he'd been mauled by her dog. The despicable part is that Petbacker told us they'd permanently blacklist her from the platform. Lo and behold, I checked to make sure - it's been 2 months since it happened, and she's taken on more bookings - as short as 2 weeks after our dog died in her care. I guess the reviews and trust just absolutely cannot be trusted - apparently PetBacker sweeps gross negligence under the rug and lets people continue booking with PetBackers without giving them the full picture. Absolutely despicable.
Helpdesk was fast to respond to my…
Helpdesk was fast to respond to my appeal for help and queries. Top-notched service! Fast payout too! Reviewing as a pet boarder.
Excellent Great fast service
Company do very well, customer service very helpful and honest
PetBacker app is amazing
PetBacker app is amazing! I just started using it in Austria. There seems to be a big enough community and I've gotten a lot of responses to my requests for dog walking and sitting. The app has built-in features that work like a charm. From the chat, the request and booking service, the safe payment system, and even the cancellation. All work very good and make total sense!
Highly recommended
Petbacker is very convenient app for…
Petbacker is very convenient app for connecting with reliable per sitters, walkers and boarders. The booking process is simple, payments are secure, and i appreciate the peace of mind knowing my pet is in safe hand. Cheers for PetBacker
Helpful customer support
The customer service is very polite and the explanations are clear. The responses are really quick
Excellent support team
Excellent support team. Problems may occur by human errors but the staff is always there to assist. As a user who has stayed on the app for a year, I’m never disappointed.
Great enough UX/UI.
Great enough UX/UI. With the map to estimate the location. Some problem with didn’t get the notification from the chat. And quite high percentage was taken off from the payment.
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