Book 5 star sitters and dog walkers from app with reviews near you for home dog boarding, house sitting, grooming or doggy day care, 30% cheaper than hotel
PetBacker (petbacker.com) has a 3.9 out of 5 rating on OK.one, based on 284 user reviews collected here. It is listed under Animals & Pets and its reputation is mixed. 24% of reviews are 1 star, a relatively high share; The business has replied to 14% of negative reviews; Reviews mostly discuss Customer service, App, User experience. Last updated 2026-10-24.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff and exceptionally responsive customer support team, noting that any general issues or booking questions are resolved very quickly and efficiently. Many users feel secure and fully satisfied using the platform to find reliable pet care services and connect easily with helpful caretakers. However, some people mentioned that the initial user experience can feel a bit complicated and difficult to figure out at first. Consumers also pointed out that the platform's design, user interface, and overall usability could use some technical improvements to work much smoother.
Auto-generated from all reviews of this business. For reference only.Excellent platform that helped us find the best cat sitter while we were in Bangkok. The app is easy to use and has a lot of useful features. The support team is very friendly and quick to respond. It was really reassuring to be able to read verified reviews of the different sitters. All our requests had a lot of responses.
Very good, I am satisfied
I will definitely use the service again.
I had lodged a complaint and it was immediately attended and restored. The response was pretty quick and prompt. Very much appreciated.
I’ve had a very positive experience using PetBacker as a pet sitter. The app is easy to use, communication with owners is smooth, and payments are reliable. Highly recommend!
I had to update my payout account so I submitted an enquiry. Thank you very much customer service Jenny for the prompt reply although its the holiday. Appreciate it ❤️
It is a safe and convenient mean to find a pet sister. Everything can be arranged through the app, including the payment which is very convenient. I even managed to modify my booking for a shorter stay and got reimbursed for those days. The app itself can use some work to work smoother. Overall very satisfied
Great customer support!!! 🤩 Team is super helpful and prompt with responses.
Another useless app that feels like a scam to steal from the peanuts that pet sitters earn..They charge huge commission and on top of that asks for criminal record, ID, do several tests, verify phone, email, Facebook, Google, asks for certifications, business licence and police clearance.
Always have withdrawal issues with Petbacker. They took payment at booking, even before service start. Singapore has paynow which is instant. Please upgrade your system. Finance department people definitely not working hard enough.
I am very satisfied with the assistance provided by Maria from the support team. She has been incredibly professional and thorough during my verification process. I appreciate how seriously PetBacker takes security, as it ensures a trustworthy environment for both sitters and pet parents. Maria guided me clearly through the document requirements and helped me get my listing approved quickly. Excellent customer service!
If you follow the rules of the app its a very good and safe way to find a petsitter for your pet. At first, the app is a bit complicated to use. I get quite a lot offers to petsit other people's dogs, and so far I just had very good clients. Payment is very fast and worked perfectly to my Revolut. If you want to upgrade something, then its the apps design and usability. Sad that so many people left a bad review, because they got a bad experience with the petsitter. This Trustpilot is about the app!!!
camille and jenny are very helpful, supports are very responsive
Customer service is very good and friendly. I spoke with Jenny and she was very sweet and helpful
Very responsive, thank you 🙏
Very fast reply and sorted out the problem instantly
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