Book 5 star sitters and dog walkers from app with reviews near you for home dog boarding, house sitting, grooming or doggy day care, 30% cheaper than hotel
Is PetBacker legit?
PetBacker (petbacker.com) has a 3.9 out of 5 rating on OK.one, based on 284 user reviews collected here. It is listed under Animals & Pets and its reputation is mixed. 24% of reviews are 1 star, a relatively high share; The business has replied to 14% of negative reviews; Reviews mostly discuss Customer service, App, User experience. Last updated 2026-10-24.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff and exceptionally responsive customer support team, noting that any general issues or booking questions are resolved very quickly and efficiently. Many users feel secure and fully satisfied using the platform to find reliable pet care services and connect easily with helpful caretakers.
However, some people mentioned that the initial user experience can feel a bit complicated and difficult to figure out at first. Consumers also pointed out that the platform's design, user interface, and overall usability could use some technical improvements to work much smoother.
Auto-generated from all reviews of this business. For reference only.
Horrible people it’s been 2 weeks no money yet for providing my services of pet sitting and I keep hearing oh we have to wait to hear back from finance regarding sending my money to my PayPal account and that they have to wait to hear from management and don’t say anything for days and won’t send my money and I haven’t been able to get my cats more litter or pay my other bills and it’ll almost be 3 weeks of still no money. Very evil people and don’t care to give people their money and I even explained multiple times that the owner hasn’t responded since Two months ago and that they won’t respond and they insist on waiting to hear from the owner when they know the owner hasn’t said anything since June 10 2025,its now August 14th. They still don’t respond and won’t give me my money I earned which is 809.01 and then they’ll probably delay my last payment as well which is wrong. I definitely won’t use it again after this and I’ll pay to sign up on rover instead
I have no issues with the app, works great… there are many pet sitters in my region, which is crucial for a reliable XP with the service. Much better than leaving your pet at a pet hotel
The app works really great, it's safe and I'm glad to be a part of their community. The only thing that I'd like to see improved is the quotes system, because for some jobs, like day care, it would br great if I could know how much time I will be providing the service and ajust the price accordingly! Other than that, I'm really happy with it!
Really good customer service team with quick response explaining everything in full detail helping you understand your concern, making you feel at ease, strongly recommend them if you have any questions/ queries:)
I have entered wrong bank details so my payment was not processed to my my account.then i contacted to service centre and told them my problem , they have understood the problem and supported me in every way and gaves me my payment back , I just want to say the service was really good
I absolutely love using PetBacker! 🐾
I’ve had the chance to experience it both as a pet sitter and as a pet owner, and in both cases, it has been fantastic. Whether I needed someone trustworthy to take care of my own pet or was looking to welcome a furry friend into my home, PetBacker has always connected me with wonderful people and amazing pets.
The platform is easy to use, reliable, and full of kind and caring pet lovers. I always feel safe and supported throughout the whole process — from booking to completion.
I truly recommend PetBacker to anyone looking for pet care or wanting to become a pet sitter themselves. It’s an amazing way to meet lovely animals, connect with responsible owners, and be part of a community that genuinely loves pets. 🐶💛
Loved the customer support team as much as the thought of this wonderful platform.
I hope to be in here for long time and could also earn some side income.🙂
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