PetCareRx

Natalia was extremely helpful and very…

Natalia was extremely helpful and very calming. I appreciate her patience and understanding.

Efficient and helpful customer service

Efficient service, they contacted me when there was an issue and contacted my vet to sort things out. They got the order sorted out and on the way!

The woman who handled my call was…

The woman who handled my call was amazing! And so very kind! She explained what I did wrong when I placed my order and showed me how to do it correctly. She was very upbeat and positive!

Excellent customer service!

Will literally cheat you

Will literally cheat you! They took it upon themselves (without approval) to ship a 6 month script of Nexgard. In doing so they INFLATED the cost by 26 1/2%…. pretty ballsy. If this is who NEXGARD chooses to conduct business with I will no longer purchase their script products. The consumer pays a price initially but the script manufacturer & in this case PetCareRX will pay the larger price of lost business. We have plenty of options!

Cheryl KoelUnited States · 1 review · Experienced 2024-09-05 · Posted 2024-09-08

Overcharge on 3 Orders

I had made four purchases on 4 dates before Aug. 23. After dealing with a telephone employee and her espousing rules I had never heard, I stated I did not want to renew my membership. She immediately cancelled my membership, and I did not receive discount pricing on items I ordered. After calling two additional times to speak to a manager I finally was called back. I am still waiting on the refund.

Immediate response, delightful rep.

I asked for a return phone call and got one immediately!! The rep that I spoke with was delightful and very helpful.

I really appreciated my customer…

I really appreciated my customer service representative. She was very professional and friendly.

Amy endresUnited States · 1 review · Experienced 2024-09-04 · Posted 2024-09-04

Pamela was very professional

Pamela was very professional, friendly, and helpful! Everything was taken care of for me in a very timely fashion!

Laura KnarrUnited States · 1 review · Experienced 2024-09-04 · Posted 2024-09-04

Problem solved quickly and politely

My call was returned quickly, representative trapped the problem right away, was polite and grateful for my call. This company has never made a shipping mistake in several years, products are good, communication is good, packaging as well

Great!

Lovely, efficient and patient customer service!

Pamela went above and beyond creatively…

Pamela went above and beyond creatively helping me to order my dear Tashi’s dog food which was on back order. I sincerely appreciate her TLC and being a longtime customer or PetCare RX!

Issue very quickly resolved

Pamela provided exceptional service and completely addressed the issue. She was knowledgeable and very professional and a credit to the customer service field.

friendly yet professional…

Pamela was so friendly yet professional and took care of my request very quickly. It's always a pleasure interacting with your customer service.

My Pet's Prescription to mail for an order

She guided me on how to mail Dule's prescription from his vet. Also, she added our new vet information under Duke's auto shipping.

Natalia and the discounted prices that…

Natalia and the discounted prices that were even lower than your web site. Please work on this problem. You may have been "hacked". We always use PetRX. Please get more nice people like Natalia.

I had been putting off this call for…

I had been putting off this call for weeks. I had an unopened prescription for my dog, Frankie, which I no longer needed because he passed. The CSR was kind and understanding and even sent a sympathy card. Thank you for your patience and understanding during this difficult time!

always has the special diet food i need

unexpected charge

I had an unexpected charge on my account but the customer service person (Billy), which by the way, was as friendly and as courteous as a person could be, took care of me and my problem. My dogs have passed and I never told them.

Thieves

I purchased one item from this company back in 2023 for my dog and I had no plans to order from them again. Out of the blue, and over one later this company has attempted to take/withdraw $54.11 out of my bank account with out my authorization. They attempted this transaction twice and can be proven. Oh was I upset! I called PetcareRX and spoke with a representative. I explained my concerns and then she transferred me to who I presumed was a manager or supervisor. I believe name was Jackie. I asked why is this company making unauthorized transactions on my account. She refused to give me a straight answer as I asked twice why are they making unauthorized transactions on my account! I am upset at this point! She says something about a yearly subscription that I had no ideal of and certainly did not agree to keep my card on file that long and charge it without my authorization. Expressing my disappointment, she eventually said she canceled my subscription. WHAT SUBSCRIPTION? At this point I told her that I would like to make a complaint and can I speak with a higher power. As she fortunately says, there’s no one available at this time. I told her that I would be making several complaints. These are average hard working people you’re taking advantage of and this needs to stop.