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Education & Training

University of Phoenix

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203 reviews

4.1203 reviews
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About University of Phoenix

Data updated
Website
phoenix.edu
Category
Education & Training
Location
United States
Status
Unclaimed
Last 12 months
203 reviews
Replies to negative
97% (34/35)
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About this business

Founded in 1976, University of Phoenix became one of the first online universities designed for working adults. We offer a powerful combination of career guidance, personal support and flexible learning opportunities — all with options to help save time and money on your degree. Here, the best time for class is when it fits your schedule, so you can balance it all — work, family and school — by focusing on just one 5-to-6-week course at a time. You can discover the exciting and successful careers achieved by our alumni in our Alumni Podcast here: https://www.phoenix.edu/blog/alumni-chronicles/podcast.html And if you want to learn more about some of our most prestigious alumni, the UOPX Alumni Luminaries, go here: https://www.phoenix.edu/alumni/luminaries.html We are accredited by the Higher Learning Commission (hlcommission.org opens in new window), which validates the University and the quality of our academic programs. Our students learn career-relevant skills from our faculty — leaders working in business, technology, healthcare, education and more — who bring a hands-on perspective and practical knowledge to the classroom. Because we know your life doesn’t stop when the sun goes down, we offer personal support and resources by phone, chat or email to encourage your success as a student and beyond. And with so many ways of staying connected to an inspired community of students just like you — who understand what it takes to keep going and can motivate you along the way — you’re never alone. As a transfer-friendly University, we accept transfer credits from over 5,000+ schools; plus, we provide students with the opportunity to have relevant experiences — everything from life experience to past jobs — evaluated for potential credit to help our students get the college credits they deserve when going back to school. Your 24/7 classroom is open. Don't just take it from us, hear what our alumni have to say about their experience at University of Phoenix on the Degrees of Success podcast: https://www.phoenix.edu/blog/alumni-chronicles/podcast.html

Written by the business, not verified by us.

Is University of Phoenix legit?

University of Phoenix (phoenix.edu) has a 4.1 out of 5 rating on OK.one, based on 203 user reviews collected here. It is listed under Education & Training and its reputation is good. 79% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 97% of negative reviews; Reviews mostly discuss User experience, Customer service. Last updated 2026-08-12.

What reviewers say

AI generated

Reviewers overwhelmingly had a great experience with this company. People really love the incredible flexibility of the online courses, which makes it remarkably easy to balance demanding full-time jobs and busy personal family schedules. Students frequently praise the exceptionally knowledgeable and supportive staff members who are always approachable, welcoming, and ready to help everyone succeed with their academic journey. Some reviewers were not happy with the financial aid department, noting unexpected loan amount changes and inconsistent guidance from academic advisors. A few other people also felt that certain instructors lacked proper responsiveness or provided frustrating assignment guidelines and rigid grading policies.

Auto-generated from all reviews of this business. For reference only.

What people say

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LeAnna NolfUnited States · 1 review · Verified · Experienced 2026-07-29 ·

Work with you with about anything

They know what they do and also work with you if you need anything

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DECARLA JACKSONUnited States · 1 review · Verified · Experienced 2026-07-28 ·

I got to explore Business Science not…

I got to explore Business Science not just to learn the basics, but also to learn what can help me avoid illegal lawsuits for my business. University of Phoenix I would recommend to anyone willing to reach the goals they're willing to accomplish or need more time to accomplish them.

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BILLY J TRUXILLOUnited States · 2 reviews · Verified · Experienced 2026-07-29 ·

Makes life easy

Makes life easy. Getting my education. Still time to spend with family. Working towards my goals.

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ALEXANDER COSSEYUnited States · 1 review · Verified · Experienced 2026-07-29 ·

My review as an MBA Grad

This master’s degree program offers a flexible and accessible learning environment, which is especially beneficial for working professionals and adult learners like myself. The program’s structure allows students to balance their studies with personal and professional commitments effectively.

Amber DennisUnited States · 2 reviews · Verified · Experienced 2026-07-29 ·

Program was great.. until I needed clinical support

I’ve really loved the program so far but now that I am getting into the clinical portion of the experience I am starting to have some issues and doubts. The lack of support, even when I reach out is not acceptable. I reached out multiple times with the difficulty in finding a clinical site, I received little guidance or assistance. Then received a final notice the day prior that paper work was due or our course would be dropped if not completed. I hadn’t received any notice or notification prior to this of due dates etc. so on the clinical front this is very frustrating. I hadn’t received any also checked in with my coordinator once I submitted some of the information to ensure there were not other steps necessary and I received no response until I received the automated group email about the final notice.

Brooklyn ReitzUnited States · 1 review · Experienced 2026-03-31 ·

Where big dreams come true

The University of Phoenix has been the perfect fit. Working two jobs and obtaining a degree, has definitely been an experience that has strengthened me. I am so proud of my progress, and I could not have done it without the assistance of all the wonderful academic and financial advisors. I feel blessed to attend a college that pours into first generation students.

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LFUnited States · 1 review · Verified · Experienced 2026-07-29 ·

Disappointed and Frustrated With the Clinical Mental Health Counseling Program

I am extremely disappointed with this program. It is nothing like I expected it to be, and if I had known what it was really like, I would have chosen a different school. The biggest issue is that you are essentially expected to teach yourself everything. The instructors assign textbooks, tell you what chapters to read, and then you’re left on your own to figure it all out. There are no meaningful lectures, no real teaching, and very little guidance from the instructors. Considering the cost of tuition, I expected to actually be taught—not handed a textbook and expected to become an expert on my own. The only regular interaction with instructors is through weekly discussion posts. Those discussions are mostly students sharing opinions with one another. While instructors may comment or summarize what was covered that week, that is not the same as teaching. If you didn’t have enough time to read every chapter because you’re balancing work and family responsibilities, those discussions don’t make up for what you’re missing. Every week you’re expected to read several textbook chapters, complete multiple assignments, participate in discussions, and then immediately move on because a new week starts the following Tuesday. There isn’t enough time to truly understand the material, retain it, or learn how to apply it before you’re already being tested on something new. It’s an exhausting cycle of reading, rushing through assignments, and moving on before you’ve had a chance to actually learn. Many students in this program work full-time, have families, and have responsibilities outside of school. The workload doesn’t seem to take that reality into account. The pace is unrealistic, especially in a profession where understanding the material is so important. What frustrated me the most was residency. Students are expected to stand in front of the class and practice counseling one another, yet the program had never actually taught us how to counsel someone in a practical way. We learned theories, concepts, diagnoses, and terminology, but we were never shown how to apply those concepts in a real counseling session. Reading about counseling is not the same as being taught how to counsel. Being expected to perform counseling skills in front of instructors and classmates without adequate preparation was embarrassing and incredibly frustrating. I couldn’t help but wonder why we were being evaluated on skills that had never truly been taught. The creators of this program need to seriously rethink how it’s designed. Future counselors deserve actual instruction, demonstrations, feedback, and opportunities to learn from experienced professionals—not just independent reading and self-teaching. I kept hoping the program would improve as I progressed, but it never did. Instead, I became increasingly frustrated and disappointed. I would not choose this program again, and I regret spending so much time believing it would eventually become the educational experience I was promised.

Reply from University of Phoenix2026-07-30

Hello, we're concerned by your comments and we'd like to look into this to provide support. We appreciate your honest feedback, we're always trying to improve the student experience. We've followed up with the department regarding your experience. If you'd like to share any additional details, please do so at [email protected]. Thank you. -Leann, Community Manager

Ling KidsUnited States · 1 review · Experienced 2026-07-19 ·

They took my mother master credits away…

They took my mother master credits away the same credits she slaved over. And worked her ass off just to help other people with that knowledge she learned

Reply from University of Phoenix2026-07-21

Hello, we're concerned by your claims and we'd like to look into this situation. Please have your mother send us an email to [email protected] with her contact information and additional details so that we can review this further. Thank you. -Leann, Community Manager

C
CHANELLEUnited States · 1 review · Verified · Experienced 2026-07-16 ·

I really enjoy the T-Courses

I really enjoy the T-Courses. I feel a bit more engaged with these courses.

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William RobbinsUnited States · 1 review · Verified · Experienced 2026-07-15 ·

University experiences

My experience with the university has been great so far. I love the communication skills university members show and the quick responses they give others. The only issue I have is with weekly reading assignments from time to time. There have been times I've had to start over on assignments because of small issues online with the program. Other than this, I have no complaints and I would recommend the university to anyone I could. You guys will love it here!!

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TIANNAUnited States · 1 review · Verified · Experienced 2026-07-14 ·

The staff wants you to succeed

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JameyUnited States · 2 reviews · Verified · Experienced 2026-07-16 ·

First I would like to say that from day…

First I would like to say that from day one everyone I talked with helped me and answered every question I had with professionalism and care and have been nothing but supportive and helpful and I can’t thank them enough.

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TunyaUnited States · 1 review · Verified · Experienced 2026-07-15 ·

This program helped me to move forward…

This program helped me to move forward in earning my Teacher’s certification.

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JUSTINE ODAYUnited States · 1 review · Verified · Experienced 2026-07-15 ·

I like how the courses were…

I like how the courses were accommodating to my schedule. I also like how the instructors are quickly responsive to my assignments.

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Jhaddaka LeveretteUnited States · 1 review · Verified · Experienced 2026-07-15 ·

Dr Gorman

Dr. Gorman is the reason I did not throw in the towel.

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ERIC M.United States · 1 review · Verified · Experienced 2026-07-15 ·

The flawless integration of the classes…

The flawless integration of the classes in the material that you need to learn is unpekable to any other

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JoeUnited States · 2 reviews · Verified · Experienced 2026-07-15 ·

Financial Aid Departnebt

I have been waiting for an excess disbursement from financial aid since April 15, and as of today, I still have no answers.

Reply from University of Phoenix2026-07-16

Hello Joe, this is concerning to us and we take this seriously. We've reached out to the department to review this further. In the meantime, if you'd like to share any additional details, please send us an email to [email protected]. Thank you! -Leann, Community Manager

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KAREN NOLANUnited States · 1 review · Verified · Experienced 2026-07-15 ·

As a busy mom of three

As a busy mom of three, I really appreciated the convenience of completing a lot of the work when I had the time. It was a serious program and more intense than I expected, which was great. Negatives are that I reside in NJ and some of the material was too Arizona-focused. Also; starting the program, I had no idea I would be responsible further arranging my observation and field exp. Also, in addition ti the coursework I had no idea I would be responsible for studying for and passing 4 cert exams on my own.

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KERISHA DUNCANUnited States · 1 review · Verified · Experienced 2026-07-15 ·

I like the convenience of accessing my…

I like the convenience of accessing my work online with such a busy schedule. The time zone difference helps as well so my work can be submitted on time.

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customerUnited States · 2 reviews · Verified · Experienced 2026-07-15 ·

How helpful and how employees checked…

How helpful and how employees checked on students

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