Founded in 1976, University of Phoenix became one of the first online universities designed for working adults. We offer a powerful combination of career guidance, personal support and flexible learning opportunities — all with options to help save time and money on your degree. Here, the best time for class is when it fits your schedule, so you can balance it all — work, family and school — by focusing on just one 5-to-6-week course at a time. You can discover the exciting and successful careers achieved by our alumni in our Alumni Podcast here: https://www.phoenix.edu/blog/alumni-chronicles/podcast.html And if you want to learn more about some of our most prestigious alumni, the UOPX Alumni Luminaries, go here: https://www.phoenix.edu/alumni/luminaries.html We are accredited by the Higher Learning Commission (hlcommission.org opens in new window), which validates the University and the quality of our academic programs. Our students learn career-relevant skills from our faculty — leaders working in business, technology, healthcare, education and more — who bring a hands-on perspective and practical knowledge to the classroom. Because we know your life doesn’t stop when the sun goes down, we offer personal support and resources by phone, chat or email to encourage your success as a student and beyond. And with so many ways of staying connected to an inspired community of students just like you — who understand what it takes to keep going and can motivate you along the way — you’re never alone. As a transfer-friendly University, we accept transfer credits from over 5,000+ schools; plus, we provide students with the opportunity to have relevant experiences — everything from life experience to past jobs — evaluated for potential credit to help our students get the college credits they deserve when going back to school. Your 24/7 classroom is open. Don't just take it from us, hear what our alumni have to say about their experience at University of Phoenix on the Degrees of Success podcast: https://www.phoenix.edu/blog/alumni-chronicles/podcast.html
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Is University of Phoenix legit?
University of Phoenix (phoenix.edu) has a 4.1 out of 5 rating on OK.one, based on 203 user reviews collected here. It is listed under Education & Training and its reputation is good. 79% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 97% of negative reviews; Reviews mostly discuss User experience, Customer service. Last updated 2026-08-12.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. People really love the incredible flexibility of the online courses, which makes it remarkably easy to balance demanding full-time jobs and busy personal family schedules. Students frequently praise the exceptionally knowledgeable and supportive staff members who are always approachable, welcoming, and ready to help everyone succeed with their academic journey.
Some reviewers were not happy with the financial aid department, noting unexpected loan amount changes and inconsistent guidance from academic advisors. A few other people also felt that certain instructors lacked proper responsiveness or provided frustrating assignment guidelines and rigid grading policies.
Auto-generated from all reviews of this business. For reference only.
My experience with the University of Phoenix has been very positive. The instructors have been supportive, the coursework is well organized, and the online format has made it possible for me to balance school with a full-time job and my family. Whenever I’ve had questions, I’ve been able to get the help I needed, and I’ve felt encouraged throughout my classes. I’m grateful for the opportunity to continue my education while working toward my long-term goals. I would recommend the University of Phoenix to anyone looking for a flexible program with helpful faculty and resources.
S
Shaylee United States · 1 review · Verified · Experienced 2026-07-15 ·
★★★★★
Professional Push
I enjoyed attending University of Phoenix for my Masters IOP. This program had the flexibility for me to balance working full-time and being a busy sports parent. I appreciate all the helpfulness from my advisor as well as professors. I would recommend to all those who want to push themselves and take aim at a new or more in-depth career.
I love how it is self-paced even though there are due dates. The feedback i receive from the instructors are great and very helpful. The platform is very user friendly and the updates that they made was much easier to navigate between classes.
R
Rose MarieUnited States · 5 reviews · Verified · Experienced 2026-07-15 ·
★★★★★
Love It Here
I am enjoying my learning curve at this school. Since attending here have become more reflective personally and professionally.
The program is well organized and structured. Great support from faculty. Very current topics. Fixed tuition always for real financial planning. Excellent individualized support system. Flexible yet achievable within a reasonable time period. The right level of intensity for working professionals. Very refreshing and motivating to be part of it. Willing to work through challenges and overcome barriers to progress. The more the student invests, the more the student gets in return. Great program - loved every minute of it.
StephanieUnited States · 2 reviews · Experienced 2026-07-14 ·
★★★★★
Current student received my associates…
Current student received my associates now im on to get my bachelor's. Honestly im so done with financial aid. Its something every disbursement period. Excuses and the same response when you ask what's going on. I want to transfer
Reply from University of Phoenix2026-07-16
Hello Stephanie, we're extremely concerned by your comments and we'd like to look into this further and offer support where we can. Can you please send us an email with your contact information and additional details to [email protected]. Thank you.
-Leann, Community Manager
Nicholas BravoUnited States · 15 reviews · Experienced 2026-07-06 ·
★★★★★
When I first started the online courses…
When I first started the online courses here 2 years ago, everything was fine disbursements were made before the said dates, excess funds were sent either that same day or the next, which was good especially if you use it to pay rent and bills. As of last year things went downhill, the timing of disbursements was never consistent and it seems to be this way this year as well. Disappointed. You guys need to work on faster on time disbursements. Academic side is rather top tier, I have nothing negative to say about that, the user interface is the best that I've used so far, it's quite easy and simple which is perfect for me.
Reply from University of Phoenix2026-07-08
Hello Nicholas, we appreciate your honest feedback and we'd like to do what we can to support you. We've followed up with the department to review your situation. If you'd like to share any additional details, please do so at [email protected]. Thank you.
-Leann, Community Manager
Pete PernaUnited States · 2 reviews · Experienced 2026-06-22 ·
★★★★★
Would not recommend
While on the academic side I have no complaints.However,on the financial side,this schools accounting is horrible.In addition,the lack of accountability and transparency regarding the disbursement of funds led to a very harrowing experience. The troubles I had dealing with the financial department put a dark cloud over my life to the point of robbing me of the joy I should be experiencing with the accomplishment of a 4 year degree. Instead, I now just want it to be over with and put it all behind me. I looked forward to hanging my diploma on the wall with pride and now will likely pack it away and hope that time will will eventually rinse the bitter memory from my mind. My advice- do not dare question the crown,it will do what it wants with your money,as long as they get theirs.
I have contacted the financial services department multiple times all I’ve got is the runaround and no solid dancers. It’s a complete joke and it’s a complete disaster and I’m suffering mental health issues from it. What this school has done to me is criminal.
Reply from University of Phoenix2026-07-06
Hi Pete, we are concerned to hear you feel this way. We replied to your previous review but wanted to make sure you saw it. Again, we recommend reaching out our Student Financial Services team, at [email protected] or 1-888-346-8679, so they can offer you individual assistance specific to your situation. Thank you.
-Gen, Community Manager
Everything. Never paid financial aid on time.always have to repeat myself. Still not paid from classes. Its ridiculous.
Reply from University of Phoenix2026-06-29
Hello Angela, we're concerned by your comments and we'd like to look into this further. We've notified the department to review your account. If you'd like to share any additional details, please send us an email to [email protected]. Thank you.
-Leann, Community Manager
Professor are supportive and courses related to job experience. Administrator and staff team are encouraging and answered questions in a respectful manner. Positive outcome
The flexibility to be able to do my classes from anywhere at anytime. As a mom to 2 very busy boys this makes school exceptionally less complicated and more achievable.
J
JENNIFER CHAMPAGNEUnited States · 1 review · Verified · Experienced 2026-06-26 ·
When telling students that the assignment is unlimited and the teacher said she basically don’t care in week 4 that she knows it said unlimited she not regrading anything. Telling students it is unlimited tries and it’s not true is very misleading and has never happened in all of my years attending this school. Very disappointed and when I reached out to an academic advisor he said it’s nothing he could do.
Reply from University of Phoenix2026-06-25
Hi Lakisha, thank you for taking the time to share your experience. We’ve shared your feedback with our internal team for review. If you have any additional information you’d like to provide, please email us at [email protected]. Thank you.
-Allie, Community Manager
What makes my experience great is how the faculty, counselors and advisors all play a part in making sure that the students academics, careers and future are priority. The support is overwhelming and that is important to a students journey.
Having an academic counselor and a financial counselor helped to boost my confidence.
Mary JohnsonUnited States · 1 review · Experienced 2026-06-24 ·
★★★★★
This school has a problem with…
This school has a problem with communication. Not only between their staff in the various offices but with their students. I was given an advisor that I spoke to twice in the year and a half I attended this establishment. I spoke with countless other advisors but the one that was assigned to me was most of the time unavailable. In seeking assistance for my disabilities, I was granted accommodations but was still left in the dark when needing assistance. In the end I stopped my accommodations and let the grades land where they did. If I didn't understand I just would ask others or just do what I could to get through it cause asking the individuals I was directed to ask left things vague or lacking in understanding. Each department also has their flaws. Academics, Financial, they all have problems in doing what is needed to help understand why. They follow their script in how to speak to someone but do not actually give you the information that is needed to fix or solve an issue that arises. Even when you withdraw from the school there is still plenty of problems afterwards. Making sure your funding is taken care of is a big one that gets screwed in the long run, and even if they say they will expedite the process they cannot give you a timeframe on when it will be resolved. However, they can give you the timeframe of 30 to 45 days for them to return money to the lender you had. The communication, lack of compassion, and just downright disregard for the students that seem beneath their experience is outstanding and rude. I see all the reviews that this is a great place to go to school, but it was a complete nightmare for me. I am in total hope that others who struggle with a disabilities do not get treated in the ways I was at this school.
Reply from University of Phoenix2026-06-25
Hi Mary, we are concerned by your comments and would like to learn more about your situation. Please email us at [email protected] with your contact information and any additional details you'd like to provide so we can connect. Thank you.
-Gen, Community Manager