Pixel Film Studios

Scott aka "Doctor Scott"United States · 1 review · Experienced 2023-08-08 · Posted 2023-08-08

My problem was squashed like a bug—…

My problem was squashed like a bug— FAST! The live agent knew exactly what to do, how to answer my questions and that gives me faith in customer service again and that the human touch is alive and well. Thank you, Pixel Film Studios. I appreciate your attention to your customers.

Sylvia QuirogaUnited States · 1 review · Experienced 2023-08-06 · Posted 2023-08-07

Pixel Film Studis Custermer service is A+++

I recently bought a new iMac desktop computer and the older version of Final Cut Pro was not compatible with my new computer, so I took the plunge and bought the full application for my new computer. I Google searched for plugins to add to the "stock" plugins that the FCPX app had. I came across Pixel Film Studios' website. I must say that I spent ALOT of time on this website going through ALL of their amazing plugins. They had some really unique and fun plug-ins to choose from which made my decision really hard. I had a REALLY difficult time trying to choose which ones I wanted to start with, but I finally chose a few that I felt would help me get started on my FCPX journey. I was able to install 2 of the 4 plug-ins that I bought very easily. The other 2 plug-ins were a bit more of a challenge. I kept getting that dreadful "Red Screen". I used the Help section on Pixel Fim Studios' website and I still wasn't able to get the plugins installed correctly so that they would work properly. I ended up having to start a chat session with a live Agent and I will say that they helped me out TREMENDOUSLY! The Agent gave me a couple of videos to watch to download the PFS App and I started from scratch and downloaded the problem plug-ins from the APP and like magic... the other 2 plug-ins were installed correctly. Now I can use all 4 plugins to my heart's content in FCPX. Thank you to the PFS Help Agent that helped me through my crisis! I will continue to buy plug-ins from PFS in the future.

Technical Support Issue Solved In Minutes

Just had a technical support issue. PFS got back to me in minutes, walked me through the procedure to solve the problem and now all is good. I had spent a hour trying to solve the problem as I am not inexperienced with FCPX issues and Macs. however, their support is very specific and professional. So fast too.

Jordan McHughUnited Kingdom · 1 review · Experienced 2023-08-01 · Posted 2023-08-01

Downloaded fcpx stabilizer 2.0

Downloaded fcpx stabilizer 2.0 - had trouble getting it started on my machine, jumped on their customer chat and they sorted the issue and were very patient with me. really good customer service

Great support and products at Pixel Film Studios

Great support by this company. They really put in great effort to be sure you're successful with their products. I've used several of their products and they always add a special touch to any video I've made. They also have a great selection of plug-ins and utilities that make your video unique and special.

5 Star Service

1st off, it was convenient to establish and option to speak with a real person. I often troubleshoot before requesting customer support. 2nd I didn't have to go through providing documentation, info, mothers maiden name, the system specs, etc., just to get help. Once online chat was conveniently established. Support person was friendly, (very patient), helpful, and prompt. This overall was a pleasant 5 Star experience.

ll llUnited States · 3 reviews · Experienced 2023-07-20 · Posted 2023-07-20

Great customer care

Great customer care. Was very patient didn't feel I was being rushed to solve the problem. Try figured out solving it on my own for weeks. was solved in no time with ease. it was giving me a headache as I was working on a project and now I can get pack to being creative on project instead of being tech. that's what you pay for the plugins for to get the tech part of it if you need it and with apple changing every few months they forget about us who have no control of the updates and what it might do to our projects. will recommend you by from Pixel Film Studios you get great product as well as great costumer care.

Bebop D.Germany · 2 reviews · Experienced 2023-07-18 · Posted 2023-07-18

Nice and Quick help!

I had a problem with the Red "T"…

I had a problem with the Red "T" appearing with my plugins on my new computer. I opened a chat with PFS and they solved my problem quickly without any hiccups! Now all my apps work in the latest version of FCP and I am excited to start editing on my new computer. Thanks Pixel Films Studio for all your support

Pixel Film Studios plugins are so creative and fun!

Pixel Film Studios plugins are so creative, fun and user friendly! And most importantly, the PFS team is always there when needed in times of troubleshooting. There hasn't been one instance when I wasn't able to reach someone. Nowadays, that's golden.

Brooke JonesUnited States · 1 review · Experienced 2023-07-14 · Posted 2023-07-14

with the variety of plugins here I have…

with the variety of plugins here I have been able to bring my vision in my videos to life. There's so many different options, I get bored extremely fast so having the ability to switch it up as much as I want has been a game changer. Being creative can become overwhelming but pixel film has made my experience great, always. The chat agents are always so kind, respectful, patient and helpful. Happy to be a valued customer here (:

Julie GaulkeUnited States · 3 reviews · Experienced 2023-07-12 · Posted 2023-07-13

Extremely helpful chat support and great products

I have purchased so many plugins from Pixelfilm I could probably own stock in the company. Today I had a problem with an entire batch of plugins I recently purchased (red screen of death). So I used the chat support and was easily and quickly in touch with an agent who was extremely helpful and patient. With a few screenshots, some software downloads, and some re-installs, I was up and running in no time! Word of advice - download the free installer! I didn't even know that existed and it makes everything so much easier. :)

So grateful for the support staff

So grateful for the support staff. They are always awesome and very patient. These plugins are quality and at a great price. Couldn't do the quality work I do without them.

First class serve from Pixel Film Studios

I was really stuck installing some of the amazing plug ins on Final Cut Pro on my mac, but after online help from Chloe on the Pixel Films Studios helpline, everything has been resolved and I am now up and running once again! Fabulous service and very patient, really a first class experience. Thank you Chloe!

Greg KorvinSpain · 1 review · Experienced 2023-06-30 · Posted 2023-06-30

One of the best available plugins for FCPX

One of the best available plugins for Final Cut Pro X. We work on Apple computers since 1992, and we loved PFS since the first day. Great after sale service and supports agents. Greetings from Marbella, Southern Spain.

Jacal StudioSaudi Arabia · 1 review · Experienced 2023-06-29 · Posted 2023-06-29

great support

great support , saved my life :)

Unmatched Customer Serviced Skills

First, this review can get long very quickly but to save time, I will give a quick Cliff Note: I'm pretty embarrass to state how much time I stole of the customer rep's time, but it was over an hour, maybe two or longer. The rep held my hand through figuring out which plugins were not working, upgrading, and so much more. I was searching folders on my computer, sending screenshots, etc. I am so appreciative of the rep's patience. There is no way that I would have known what to do when issues arose if the rep was not on Chat with me. It would not have happened today because I did not have the additional time to research and try various things. I love amazing customer service skills and I experienced that today.

Luke BrosiousUnited States · 1 review · Experienced 2023-06-23 · Posted 2023-06-23

Great support, great plugins.

Honestly, while some plugins take a little wrestling to get working under newest versions of FCP etc, they have some great powerful software at great prices, and with over 20 of their products, have become a staple in all of my workflows for TV, Social media, and other projects. Seriously, great support as well.

Highly recommended effects for your next project with FCPX

I am thoroughly impressed with the products from Pixel Film Studios. Their innovative tools and plugins have transformed my video editing process. The quality of effects and transitions is exceptional, and their user-friendly interface makes it a breeze to use. The customer support is also top-notch. I highly recommend Pixel Film Studios for content creators and filmmakers seeking to enhance their visual storytelling.

Grey PaulUnited States · 1 review · Experienced 2023-06-21 · Posted 2023-06-21

This Is Customer Service

Wow! That is how you take care of your customers. I've been using this company for YEARS and this was the first time a software update has stunted my work. After searching forums, YouTube and page after page of Google for an issue that was inherent with the program I was using, a 3min Chat window was all I needed to get rolling again. PFS Customer service identified my issue quickly and had a solution ready in no time. The next best thing.....they waited in the chat for me to go through the entire process to ensure that my issue was indeed resolved to my satisfaction level. Yup, they've got a customer for life!