Established in 2006, Aliso Viejo, California-based Pixel Film Studios is an innovative developer of visual effects tools for the post-production and broadcast community. Their products are integrated with popular non-linear editing and compositing products from Apple FCPX. Apple, the Apple logo, Mac OS X, and Macintosh are registered trademarks of Apple Inc. in the U.S. and/or other countries. All other trademarks and trade names are the property of their respective owners.
Written by the business, not verified by us.
Is Pixel Film Studios legit?
Pixel Film Studios (pixelfilmstudios.com) has a 4.4 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 86% of reviews are 4 stars or higher and 8% are 1 star; The business has replied to 83% of negative reviews; 23 of them were added in the last 12 months. Last updated 2026-08-12.
The support this company gives you is outstanding! Not only do their products work as advertised, but they’re real world usable. And their app to install/remove is very very handy.
Reply from Pixel Film Studios2024-10-16
Hi Oregon,
Thank you so much for your kind words! We're delighted to hear that you found our support to be outstanding and that you’re enjoying the usability of our products. It's great to know that the install/remove app has been helpful as well.
We always strive to provide real-world solutions, and feedback like yours lets us know we’re on the right track. If you ever need further assistance or have any questions, don’t hesitate to reach out.
Thanks again for your support!
Best regards,
The Team at Pixel Film Studios
Top notch service, I had the Red Screen Error and contached the Help Center and they gave me great troubleshooting advice and then a link for resolving the issue and that worked great, they also offered the possibility of remotley fixing it for me if that wasnt successful, Im very happy with the outcome
Reply from Pixel Film Studios2024-09-25
Hi Michael,
Thank you so much for your kind words! We’re thrilled to hear that you had a positive experience with our support team and that the troubleshooting advice helped resolve the Red Screen Error. We’re always here to provide assistance, whether it’s through remote support or any other means necessary to ensure everything works smoothly for you.
If you ever need further help or have any questions in the future, please don’t hesitate to reach out. We’re happy to assist you anytime!
Thanks again for your support.
Warm regards,
The Team at Pixel Film Studios
i initially had difficulties getting a pretty simple installation issue corrected after I bought one of their plugins. However, when they responded, they sorted things out really nicely. I also find several of their plug-ins to be uniquely useful in offering animations for figures useful in explaining processes and text in videos.
Be careful when you place an order on their website because the entire page grays out, making you unable to see if you've entered your email address correctly. When you download the plugins, you'll need to re-enter your email, and, if you have a keystroke wrong--you can have a time getting the email issue sorted out. In my later orders, PFS added my email address at the top of the invoice, which would enable anyone completing a download to just enter whatever keystrokes they typed in blind when the screen grayed out. Good feature--I hope they keep it.
Reply from Pixel Film Studios2024-09-25
Hi Jane,
Thank you so much for sharing your experience and for your thoughtful feedback! We’re glad to hear that, despite the initial difficulties, our team was able to resolve the installation issue to your satisfaction. It's also great to know that you find several of our plugins uniquely useful, especially for animations and text in videos.
We truly appreciate you highlighting the issue with the email entry on our website. Your feedback has been incredibly valuable, and we’re glad that the feature we added—showing the email address at the top of the invoice—helped resolve the problem. We’re committed to continuing improvements like this to make the user experience as smooth as possible.
If there’s anything else we can assist you with or if you have any further suggestions, please feel free to reach out. We’re always here to help!
Thank you again for your support.
Sincerely,
The Team at Pixel Film Studios
First of all...the pluggins suck. I've never been able to successful use them and they look right. NUMBER TWO: The CUSTOMER SUPPORT IS 100% TRASH. I don't believe anyone works there. They have been charging my account. I can't reset my password to STOP them and they won't answer ANY of the 6 tickets I've submitted. Then when I emailed them, I got a reply automatically that set submit a ticket. I'm so mad at these people right now. DO NOT BUY!
UPDATE 9/16/24:
I finally heard from customer support. They issued me a refund and a sincere apology for the gap in communication. Therefore, I am upgrading my experience to a 3/5.
Reply from Pixel Film Studios2024-09-25
Hi Ronkay,
Thank you for sharing your feedback and for taking the time to update your review after hearing from our team. We truly apologize for the frustration and delays you experienced with both our products and customer support. Your concerns about the plugins and the customer service process are important to us, and we want to ensure they are fully addressed.
We're glad to hear that your refund was processed and that our team was able to apologize for the communication gap. We're continually working to improve both our product quality and response times to make sure our customers have a better experience moving forward.
If there's anything else we can assist you with or any further feedback you'd like to provide, please don’t hesitate to reach out. We value your business and hope we can work towards earning a 5/5 experience in the future.
Thank you again for your understanding.
Warm regards,
The Team at Pixel Film Studios
After purchasing the FCPX Disintegrate plugin from Pixel Film Studios, I was having a number of problems with the software crashing on my computer.
I reached out to Pixel and they helped me try to identify the problem by email. Later, I ended speaking directly with one of their developers named Colin who was very helpful and took the time to look in to what was causing the problem. While not everything was solved in the end, to no fault of Colin, I was very impressed with their customer service.
Reply from Pixel Film Studios2024-09-25
Hi Daniel,
Thank you so much for sharing your experience with our FCPX Disintegrate plugin. We sincerely apologize for the issues you faced with the software crashing, but we’re glad to hear that Colin and the rest of our team were able to assist you and work toward identifying the problem.
While we understand that not every issue was resolved, we truly appreciate your patience and the opportunity to help you. We’re committed to improving our products and customer service, and your feedback helps us in that process.
If there's anything more we can do to assist you moving forward or any updates you'd like to share, please don’t hesitate to reach out. We’re here to help!
Thank you again for your support.
Regards,
The Team at Pixel Film Studios
If you are a FCP user, no doubt, PFS is absolutely the easiest and most efficient way to insert the best effects, titles, transitions, etc. into your projects. More important, I recently had an issue where something (for the very first time) was not working perfectly. They did a screen share and a phone call to find and fix my problem. That is first class amazing customer service. I'll forever be a PFS user and I recommend you should be as well!
Reply from Pixel Film Studios2024-08-05
Dear Darren,
Thank you so much for your fantastic review! We're thrilled to hear that you find our products easy and efficient to use, and that our effects, titles, and transitions have enhanced your FCP projects. Providing top-notch customer service is our priority, and we're glad we could assist you promptly through screen sharing and a phone call to resolve the issue. Your recommendation means the world to us, and we're honored to have you as a loyal PFS user.
Best regards,
The PFS Team
Colin was on his way out and still went above and beyond to help. He was like a gift from God and I hope Pixel film studios continues to hire more people like Colin.
Reply from Pixel Film Studios2024-07-16
Hi Dimelo,
Thank you for sharing your experience with us! We're delighted to hear that Colin was able to assist you, even when he was on his way out. We'll be sure to pass along your kind words to him. We're committed to hiring dedicated individuals like Colin to ensure our customers always receive top-notch service. We appreciate your feedback and support!
Best,
The Pixel Films Team
I've purchased many plugins from Pixel Films and they've always been of great quality. What's even better (and more important in my opinion) is their customer service. I've had a couple issues and each time they responded right away and always solve my issues. They truly care about their customers and making them happy. They also have a huge selection of plugins for whatever need you have.
Reply from Pixel Film Studios2024-07-15
Hi Nick,
Thank you so much for your kind words! We're thrilled to hear that you've been enjoying our plugins and that our customer service team has been able to assist you promptly. We truly value our customers and strive to provide the best experience possible. Your feedback means a lot to us, and we're always here to help with any needs you might have. Thanks again for your support!
Best,
The Pixel Film Studios Team
I was overwhelmingly impressed today by the high level of technical support I received from Colin at Pixel Film Studios (PFS). I had Final Cut Pro problems on both the computers I use for video editing. I was pulling my hair out! I connected with Colin and, straight way, he connected to my computer remotely and worked his magic. I was so very impressed with his skill both in terms of identifying the problems and then fixing them. I was truly worried that I would not be able to meet an important deadline but Colin promptly, politely and quickly solved all my problems. If only all technical support was this good. Top marks to Pixel Film Studios.
Reply from Pixel Film Studios2024-02-10
Hey Richard,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that Colin was able to provide you with such exceptional technical support during your time of need. We understand how frustrating it can be to encounter issues, especially when facing tight deadlines, so it's fantastic to know that our support team was able to swiftly address your concerns and ensure everything was back on track for you. We'll be sure to pass along your kind words to him and the rest of our team.
Thank you once again for choosing Pixel Film Studios, and please don't hesitate to reach out if you ever need assistance in the future. We're always here to help!
They are cheaters, send you Email with 50% Discount e.g. instead of $39,99 only today $19,99 and when you click to go to the Shop the price is $39,99 instead of $59,99.
This you can expect with all their Marketing E-Mails, that they send you a price which is double on their Website, even If you click Seconds after obtaining the Email.
This is cheapest bull s**t. If you cannot trust their E-Mails, how can you Trust their software?
Sorry Guys, but your reply is nothing but the ongoing Marketing fraud.
I am replying to your Marketing E-Mails the Seconds I get them and even though I try to get to the payment , the app-price remains Double so high then it is offered in the Email.
I sent you already an e-mail complaining about this "issue", but got no reply on it. The moment I came to Trustpilot, I suddently got you awake...
Reply from Pixel Film Studios2024-01-08
Hello Dr. Michael Cristea, we do apologize for any confusion, however, the prices shown in the email are correct for those sale days. The sale price is applied in the cart at checkout when you click the "Sale of the Day" orange coupon button before checking out. The sale price will not be reflected on the product page itself. If you missed out on a sale and were looking to purchase those products please contact our customer support and they will be happy to assist you. :)
_______
Edit (Additional Response begins here):
To address your specific case, we've had our team send you a follow-up email detailing the step-by-step process, including images, to demonstrate how the sale prices transition from the email to the site and finally to the checkout. We hope this provides clarity on the accuracy of our marketing prices.
We understand your frustration and value your feedback. If you missed out on a sale and still wish to make a purchase, please reach out to our customer support. They will be more than happy to assist you with any concerns or issues you may have encountered.
We appreciate your patience, and we apologize for any delay in our response. As a global business, we strive to serve customers from around the world, and while we aim for prompt responses, there may be variations in response times.
Thank you for bringing this to our attention, and we hope to have the opportunity to address any further questions or concerns you may have.
I was looking for an alternative to the "other" VFX players in the FCP plugins game ever since they went to a subscription model (that will fail). After looking through a bunch of Youtube videos last night, I came across PFS web page. I'm just blown away at the selection of options and pricing. The ones I was interested in the most were the 3d tracking options, which MVFX now forces you into a yearly subscription of over $400 and you will NEVER own it. I guess their revenue is down and they think the subscription model is their last hope. Unfortunately, there is a huge backlash in the community (FB, Reddit, YT) over this decision. Hence the reason I've switched to PFS. They have great support and actually make an effort to help you whereas the other company blames me for my software/hardware configurations when my system constantly crashes using their plugins. You have to use it a certain way...not your way. Trying to adjust a parameter and having it crash is my inability to use the software? Yikes. They actually flagged my review on TP because it wasn't a "real experience" as opposed to all their "invited" reviews. Never bite the hand that feeds you. I'm moving on just for trying to censor me.
Thanks PFS for all your options and look forward to using them.
Reply from Pixel Film Studios2024-01-04
Wow, we appreciate your support LV! Our team is committed to keeping both subscription and non-subscription methods to acquire our plugins to make sure our customers can choose what method they personally prefer. Our support is always willing to help as best as we can and are available to help assist with any questions, comments, or concerns regarding our products! Thanks so much for your kind words!
False marketing, no free update soon (more than a year after)
Hi, I bought the FCPX Maps 1.1 over a year ago, thinking an apple silicon version would still be available, because it says "Free Update Coming Soon for Apple Silicon" but now more than a year later, there is still no update. That is false marketing. They will not give me my money back, but insists I should buy something else on their site, which I don't need
Reply from Pixel Film Studios2023-12-27
Hello Xander,
We're sorry to hear that you're not satisfied with your purchase of FCPX Maps. Prior to making a purchase, we recommend checking the system requirements section and plugin description on the product page for the plugin. If a plugin's system requirements are not met or exceeded by your system, then we would advise against making the purchase.
As per our refund policy which is listed on the website, purchases are only eligible for refunds within 7 days of purchasing a product. We are not able to provide refunds for orders outside of the policy period. By purchasing on our site, you agree to abide by our refund policy. Because your order is a year old, we are not able to refund the purchase.
Our customer service team offered you an exchange for a product of the same value as your Maps Purchase since the plugin's update has not yet been released as a compromise in this situation. However, we haven't seemed to receive any confirmation or denial of this offer from you to our team. We would advise that if you would like to get value out of your purchase, to reach back out and claim the exchange.
In the future we would recommend that if you are not sure if a plugin will be available for your system specs to reach out to our customer support prior to making the purchase. As mentioned by our support in your ticket, Apple Silicon update times can vary per plugin. Support can be reached via ticket or Live Chat at https://bit.ly/PFS_Support. Live Chat is available from 8 AM to 4 PM Pacific Time Monday thru Friday. Hours may vary on holidays. We hope to hear back from you soon :)
I have 11 plugins now from Pixal Film Studios for Final Cut Pro and I am very happy with them. They easily add a super professional appearance to my social media content. I have had a couple issues in the past with the plugins not working and a quick web chat with one of their tech guys and its sorted very quickly. I can not fault PFS and the customer service. I would fully reccomend buying these plugins for FCP.
Reply from Pixel Film Studios2023-12-29
Thank you for your wonderful words, Adam Pyke! We appreciate your support and are glad to hear that you were able to get up and running fast thanks to the help of our customer service!
If you ever need any more assistance, please feel free to contact us again! 😊
https://bit.ly/PFS_Support
I have to say the live Support has been amazing over the years. Always helping with issues that arise with updates to FCP or the OS that might change things. You guys got me out of a jam again thank you!
Reply from Pixel Film Studios2023-12-29
We appreciate your feedback, Don Younger! 😁 We are so thrilled to know that you were satisfied with the customer support that you received! We try our best to make sure that the troubleshooting instructions we provide for our customers is easy to understand so that you can get your plugin up and running as soon as possible! If you require any more assistance or have a question or comment, please feel free to reach out to us again! We look forward to helping you! ✨
Love the products and had trouble with one plugin and the customer support was amazing!
Reply from Pixel Film Studios2023-12-27
We appreciate you taking the time to share your positive experience with us JQ! Thank you so much for your support! We hope you enjoy the plugins! 😊 Please feel free to contact us again if you have any further questions or comments, we would be more than happy to help! 👍
Pixel Audio Visualizer 2 does not work on audio recordings longer than ten minutes. This limitation should be posted when advertising the product.
Reply from Pixel Film Studios2023-12-27
Hello Michael,
We are sorry to hear you were not satisfied with your purchase of FCPX Audio Visualizer 2. We have the information about the audio capacity of this product listed on the FAQ section of the Audio Visualizer 2 plugin page on our website. This tab can be located beneath the Add to Cart button on the page for the plugin.
We recommend before making a purchase of a product to review all information on the product page including the video, description, system requirements, and FAQ. This information will give you the knowledge you need to make sure a product fits your needs.
If you are not satisfied with a purchase, you can also request a refund on a purchase within 7 days of your original purchase date, or request an exchange within 30 days of your order. We understand not all products will be exactly to our customers liking and like to offer options to make sure that every plugin you purchase with us is worthwhile, and if it's not, no worries ;)
You can reach out to our customer support at https://bit.ly/PFS_Support to ask any questions you have about a plugin or to receive support from us regarding any purchase. Our Live Chats are available from 8 AM to 4 PM Pacific Time Monday thru Friday (hours may vary during holidays.) During our closed hours, you can leave an email ticket for our support to get back to you ASAP.
Well, to be honest, I love PFS. The only drawback for me is buying to many apps at once and then having to explain them to my wife because she saw the bank account. My work is a lot easier because of PFS. I love that they have taken away all the hard work. Just buy, install, complete the project, and get paid...$$$. I love it, and thanks.
Reply from Pixel Film Studios2023-12-14
We are grateful for the support, VJ ! 😊💖 We are so happy that you are satisfied with our products and have been using them to create awesome content!! Our goal is to provide incredible products that help you up the ante on your work without burning a hole in your wallet! 💸👍 We hope that you continue to enjoy our products! Best of luck on your future projects!! We know you're going to create great things! 😄
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