I just want to say how good the…
I just want to say how good the customer service is. It's reassuring to deal with real people who clearly care about the creative community. Thank you very much MotionVFX.
About MotionVFX
Data updated- Website
- www.motionvfx.com
- Category
- Media & Publishing
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 34 reviews
- Replies to negative
- 17% (1/6)
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Written by the business, not verified by us.Is MotionVFX legit?
MotionVFX (www.motionvfx.com) has a 4.8 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Media & Publishing and its reputation is excellent. Praise is nearly unanimous, with 93% rating it 4 stars or higher; The business has replied to 17% of negative reviews; 34 of them were added in the last 12 months. Last updated 2026-08-11.
What people say
Was a long term customer and got an…
Was a long term customer and got an email my account was canceled and when reaching out to support they claim it was for a payment issue which should not have been, but even if it had been an issue there was no effort on them to reach out and solve the issue and they just canceled my account and say the subscription I did have is not available anymore and need to buy one that is $400 more...
Suckered us on MO2 & MO3
Suckered us on MO2 & MO3. I bought MO2 a couple months before FCP's update made it unusable. MotionVFX then promised that we would get MO3 at a discount. That was years ago and they just keep giving the same song & dance "We're working on it". Needless to say since Apple bought them, they've turned off commenting on Social Media. I wonder why? How about just giving all MO2 buyers their money back you scammers?
Scamming existing customers
After trialling cine studio just to see whether tracking area was worth it, I was surprised to see my existing mTracker3D paid in full before the subscription was disabled and even after uninstalling it all and putting backup files in my motion templates the plugin is completely disabled, leaving me in a bad position where I need the plugin for my real estate videos vin a daily basis. It’s absolutely disgraceful dealing with such a scam from what people think is a reputable brand.
Excellent aftercare
Jakub was patient and stayed with me to address some issue i found confusing. He explained things carefully and in good detail. I highly recommend MotionVFX both for the plugins, as well as the costomer care. Great stuff .
Everything I need in one place.
I have been buying MotionVFX products for 6 years. The only problem I've ever had has been my own problem, they've always been very kind and told me where to go or how to solve it. With the tutorials and being able to get a hold of Customer Service and Customer Service is wonderful. The company is world wise that we all know sometimes it might take a little while before they get back to you. They have never forgot to answer me. In the wide variety of products is just fabulous. They are constantly adding new and constantly updating the software.
Bought almost all of their plugins only…
Bought almost all of their plugins only to be told they're being discontinued with no option to download offline installer files. So when I get my new machine, it's tough luck. Will never purchase or subscribe from this scam of a company again, and recommended the same for industry folk. MotionVFX what an absolute disgrace.
Subscription prioritized over purchases
I have spent over $1000 on effects/plugins from MotionVFX over the past 5 years. Their products typically work well at the start, but then as Final Cut Pro upgrades, the effects are not always updated with it, resulting in errors. They have also been steering more into the subscription only direction, which I am strongly against, limiting some products to subscribers only, turning their back to the costumers who have actually been BUYING their products. NOW we get notices saying some of our products we PURCHASED will be retired?!?! WHAT A SCAM! If a costumer has purchased a product from you, we should be able to continue to have access to it when upgrading our hardware.
Excellent prompt and practical service…
Excellent prompt and practical service and advice that I experienced in software usage and appliaction
Loyal Customer Experiencing Difficulties
Been a loyal customer with extensive purchase history. Fell on hard times financially recently, but still needed certain packs before buying their permanent licenses no longer became an option. Jakub from customer was so kind in helping me just afford the packs I needed. MotionVFX prioritises loyal customers who've spent money and can be understanding and in turn helpful when you struggle to afford software at full price like before! Absolutely kind and considerate when your circumstances change, they are worth sticking with for that alone. Thank you Jakub :)
Good morning everyone have a great…
Good morning everyone have a great Friday
Outstanding Customer Service
Jakub has provided such an outstanding customer service! He has made the entire experience smooth, reassuring, and truly top-notch! It’s rare to come across support this attentive and professional.
Best customer service ever!
This was probably the best customer service experience I've ever had. The response was immediate, helpful, and detailed. I've been dealing with different creative tech companies for years (Pro Tools user for decades) and I've never experienced such quality service before. Even if they hadn't solved my problem, I'd say the same. But they DID solve the issue, and an additional issue that I was unaware of. I can't say enough positive things about Zbigniew and the whole team.
I have been a MotionVFX user for many…
I have been a MotionVFX user for many years and all I can say is that this company is amazing. They have brilliant products and their customer service goes above and beyond to help you resolve any issue. The thing about their products is that they work as advertised and always exceed expectations. Also, now with their Design Studio and Cine Studio, the user experience is mind0blowing as you have access to so many tools for one price. I highly recommend MotionVFX.
MotionVFX Truly Offers the Best Tools…
MotionVFX truly offers the best tools for video editing. I've used them for years(10+) and although many competitors offer plugins and products that are near identical or can do the same thing, MotionVFX has always made it a big deal to emphasize professionalism and quality in their products despite being higher priced. Many people may disagree, but you truly do get what you pay for. This stigma they have been standing by has truly been shown in their work, through their products over the years. If you make a living editing content, either for social media or much bigger projects, MVFX gaps the bridge between beginners and professionals. It offers the phenomenal tools to add to the videos you make. It adds a much more creative touch to the video editor, and even starting out with the DesignStudio Essentials plan, you get so much bang for your buck that you'll quickly realize upgrading to a plan with more features and plugins is a no-brainer. I work on DaVinci Resolve and Final Cut Pro, and honestly, MVFX plugins make a world of difference in every editing session.
MotionVFX always delivers!
As a DaVinci Resolve editor, I really appreciate their products and support. Their plugins have saved me countless hours of time trying to build my own effects. And, if I ever have a problem with one, which is rare, their team is quick to respond with a solution. Best of all, my clients are impressed with the results. Thank you MotionVFX!
Jakub was EXTREMLY helpful :)
Jakub was very helpful. He immediately determined that I purchased mMovements twice - don't know how it happened. Gave me credits that I use to purchase mProduct and help me reset my password. 6/5 stars for him.
Great plugins
Great plugins, and great people behind it creating and Support; had the finest support from Jakub, relating to a pack I ordered a year ago. They create beautiful things and experiences with 5 star after care. Thank you
This tool makes complex motion graphics…
This tool makes complex motion graphics manageable, and their customer service is reliable and responsive. Thanks!
MotionVFX delivers really high quality…
MotionVFX delivers really high quality video editing tools and the plugins make editing so much easier and faster. Their support team is quick and helpful whenever I had a problem, and overall its been a smooth, satisfying experience using their products
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