Public Goods Team member (Dhee) did an…
Public Goods Team member (Dhee) did an excellent job replying back to my messages! Wonderful costumer service!!!!
About Public Goods
Data updated- Website
- publicgoods.com
- Category
- Home & Garden
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 102 reviews
- Replies to negative
- 0% (0/13)
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About this business
Making healthy, affordable, premium products with no middlemen or retail markup.
Written by the business, not verified by us.Is Public Goods legit?
Public Goods (publicgoods.com) has a 4.4 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Home & Garden and its reputation is good. 83% of reviews are 4 stars or higher and 11% are 1 star; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-12.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Consumers frequently share how much they love the sustainable, non-toxic items, noting that the simple packaging and reliable refillable options make daily routines much easier and eco-friendly. People consistently praise the wonderful variety of everyday home goods and personal care items available. Shoppers also express deep gratitude for the incredibly fast delivery times, excellent product value, and the responsive support staff who handle inquiries efficiently. However, some customers also noted occasional shipping delays, unexpected delivery holdups, and frustrating instances where packages failed to arrive on schedule without clear explanations.
Auto-generated from all reviews of this business. For reference only.What people say
Always prompt customer service
Always prompt customer service! Wonderful products all the time.
Alison BoelensUnited States · 1 review · Experienced 2026-06-10 ·
Prompt response to my inquiry
Prompt response to my inquiry. Thank you!
Dhee was excellent
Dhee was excellent, quick responses, thorough, thoughtful, and extremely willing to help.
Great eco friendly products at great…
Great eco friendly products at great prices
The customer service response was remarkable
The customer service response was immediate, helpful, and provided by a human. Fantastic!
Dustin BucknerUnited States · 2 reviews · Experienced 2026-06-02 ·
Quick Responses.
Margot was extremely kind and quick to respond.
prompt & efficient
my request was answered faster than I expected especially during a holiday weekend. Upon providing photos of the item that I wanted to return I quickly received a packing slip, all ver efficient
Wonderful response in a very quick…
Wonderful response in a very quick fashion!
Could not have been smoother
Could not have been smoother, more pleasant. Superb!!!
Sarah AndrewsUnited States · 1 review · Experienced 2026-05-18 ·
Great customer service
Great customer service, which is so rare these days
I didnt get exactly what I wanted but…
I didnt get exactly what I wanted but Dhee answered my questions promptly and professionally. Top marks.
jkf fisherUnited States · 2 reviews · Experienced 2026-04-20 ·
Quick and pleasant response.
Margo from Public Goods answered my…
Margo from Public Goods answered my question very quickly and I appreciate the information she gave me!
Return Process Was Easy
I received prompt service on a return that I requested. It was easy to get responses from customer service for the products I received. They were in good condition, but I didn't realize they were larger than I imagined. (I'm not very good at visualizing the sizes of canisters and I found they were too big for just holding a bag of coffee or a small container of sugar).
Fraudulent "membership" fees charged years after one purchase
In 2020, at the height of the Covid pandemic, I made a single one-time purchase of toilet paper and soap from Public Goods. I did not sign up for a membership of any kind. Years later, in 2025, I was charged $79 for a membership I never authorized. This charge went unnoticed. Then in 2026, I was charged another $79 — and only noticed because I happened to review my statement. That's $158 in charges I never consented to, billed to a credit card I used once, years prior. This is not a membership I enrolled in. This is a company that retained my payment details from a pandemic-era purchase and used them to silently bill me on an annual basis with no clear disclosure, no reminder emails, and no expectation on my part that any recurring charge was authorized. Public Goods markets itself as an eco-conscious, values-driven brand. In my view, that positioning is being used to lower consumers' guard and discourage scrutiny of their actual business practices. Charging a fraudulent fee years after a customer's only purchase is predatory, regardless of how it's branded.
ryan elkinsUnited States · 1 review · Experienced 2026-04-16 ·
Thank you
Thank you Dhee took the time to help me with my issue. That alone says alot these days. I half expected to be told that nothing could be done. But Dhee was kind enough to look into my issue. I really appreciate it. Thank you
DM YanHong Kong SAR China · 1 review · Experienced 2026-04-08 ·
Margot & Public Goods truly shined
Margot, the customer support rep and her company truly exemplifies what “Customer Service” means, rather than the typical “Customer No Service “ that the general public often found themselves having to put up with.
Juliette AyanaUnited States · 1 review · Experienced 2026-04-09 ·
Absolutely HORRENDOUS "customer…
Absolutely HORRENDOUS "customer service". They are horrific. Please do not purchase anything from here. If you do not receive your order they will gaslight you and refuse to help you. This is one of the worst companies. I believe the 5 star reviews are not real.
Great
Fast nd great
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