Making healthy, affordable, premium products with no middlemen or retail markup.
Written by the business, not verified by us.Public Goods (publicgoods.com) has a 4.4 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Home & Garden and its reputation is good. 83% of reviews are 4 stars or higher and 11% are 1 star; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-12.
Reviewers overwhelmingly had a great experience with this company. Consumers frequently share how much they love the sustainable, non-toxic items, noting that the simple packaging and reliable refillable options make daily routines much easier and eco-friendly. People consistently praise the wonderful variety of everyday home goods and personal care items available. Shoppers also express deep gratitude for the incredibly fast delivery times, excellent product value, and the responsive support staff who handle inquiries efficiently. However, some customers also noted occasional shipping delays, unexpected delivery holdups, and frustrating instances where packages failed to arrive on schedule without clear explanations.
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I've been with Public Goods since 2019. Public Goods has always had good products and good customer service. I have no complaints with them. Recently I lost access to my account and Margot did an amazing job at helping me recover my account.
Quick reply. Quick resolution
I wanted to end my subscription and it happened.
The representative confirmed what had happened and informed me of the additional shipment.
I made a mistake in my order, ordering the wrong size of an item. They did not have to extend the courtesy of sending me the item that I intended to order, but they did. That earns a lot of respect when other vendors would rather not.
You have good products and are willing to help when I have questions.
No rating. My comments to Public Goods has already been sent.
If you loved the original shampoo and conditioner you could be very disappointed in the newer, reformulated shampoo and conditioner. I am so disappointed.
Canceled membership and refund money
Customer service was fast replying, and following my request very quick By issuing the refund, got results within less than 24 hours, special thank to Dhee for the help
Margo is very smart, nice and helpful. I love Public Goods. Always the best of the best. 👌🌟😇🙏🏻 Thank you so much.
Dhee replied quickly and resolved my issue so promptly. I really appreciate how fast and kindly they handled everything—it meant a lot.
Pretty fast response to my problems and offered a solution although not entirely the solution I wanted. It seems that quality control is a little lacking.
Dhee from customer service handled an issue I had very swiftly and professionally, with kindness. Thank you!
I recently ordered the face cream along with the eye cream. When I opened the eye cream it was almost empty. I reached out to the company and they offered to refund my money or send me another one. I chose to have them send me a new one. When it arrived I found the same amount of product in the container, about 1/3 full. I guess that is how much you get. I used the face cream for 2 weeks and my face broke out. I discontinued using it and 3 days later my skin was back to normal.
Public Goods gives off this clean minimal ethical vibe, and I really wanted to like them, but the experience feels mixed. Some items feel thoughtfully made, others feel like they were rushed just to fill the catalog. Shipping delays happen more often than they admit. The brand image is strong, but the operational side feels shaky. I keep hoping they will improve because the concept is good, but right now the quality jumps around too much to trust them fully.
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