Great service
Fast professional replies and quickly took care of my needs. Awesome customer service!!
The Only Pee Pad Dogs Are Naturally Drawn ToPuppyPad has patented pheromone technology built into every pad that attracts your dog on instinct. No other pee pad has this. No training. No begging. No pointing at the pad and praying. Your dog walks up, does their business, and you move on with your day.Over 150,000 dogs have used PuppyPad successfully. Shelters use them on untrained rescue dogs who've never seen a pad in their life.PuppyPad is only available at PuppyPad.co or Shop.PuppyPad.co. We don't sell on Amazon. We don't sell in stores. If you see it anywhere else, it's a knockoff without the patented pheromone technology.Picture ThisYou wake up tomorrow morning and your feet hit dry floor. No puddle. No smell. No getting down on your hands and knees before you've even had your coffee.Your dog found the pad on their own last night. Used it. You didn't have to do a thing.No More Throwing Money AwayThose disposable pads you've been buying every month? The ones that get shredded in seconds, leak through to your hardwood, or get peed right next to? You're done with them. That $40, $60, $80 a month? Back in your pocket.Your Home Smells Like a Home AgainSomeone knocks on your door and you just open it. No rushing around. No spraying air freshener. No apologies. Your house smells like your house.It Works for Every DogYour old dog who can't hold it through the night is comfortable again. Your puppy who destroys everything can't rip this one apart. You're not cleaning the same spot on the carpet for the third time today. You're not angry at your dog for something they can't help.Wash It. Reuse It. That's It.Toss it in the washing machine when it needs it. Comes out fresh. Lay it back down. Same pad, 300+ washes. One pad replaces a whole year of disposables.Coming home feels normal again. Easy. Like it's supposed to.Completely Risk FreeWe know you've probably tried a bunch of stuff that didn't work. That's why we take all the risk. PuppyPad comes with a 90-day money-back guarantee. All we ask is you give it at least 2 weeks because some dogs take a little longer to catch on. If it doesn't work, you get every penny back. No questions asked.And if you need any help at all, our team will personally walk you through everything until your dog is using it.
Written by the business, not verified by us.PuppyPad (puppypad.co) has a 4.9 out of 5 rating on OK.one, based on 272 user reviews collected here. It is listed under Animals & Pets and its reputation is excellent. Praise is nearly unanimous, with 96% rating it 4 stars or higher; The business has replied to 29% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-10-24.
Reviewers overwhelmingly had a great experience with this company. Loyal customers frequently praise the high overall quality of the durable puppy pads, noting how effectively they keep home floors clean and dry. Many individuals highlight that the customer service team is exceptionally responsive, providing kind and personalized assistance whenever general questions or order issues arise. Some people were dissatisfied with the product, mentioning that their pets completely ignored the pads and continued having accidents around the house. A small group of customers also shared frustrating experiences regarding unhelpful support communication and ongoing difficulties with return policies.
Auto-generated from all reviews of this business. For reference only.Fast professional replies and quickly took care of my needs. Awesome customer service!!
Add review already submitted. Thank you.Lynda Payne.
Fastest response to an email and already set up request. Emma was very personalable. I felt like the support team really cared and took request seriuosly. Thank you!!!! Loving the laundry sheets and the PAD!!!
They got right back to me with an answer very satisfied thank you again
I have used the human pads, and washed them so I thought these would work better and they did.
What made my experience great was that the product lived up to the advertising hype. That doesn't always happen with online products.
The first day I used them one poop was on one pee still on my wood floor since after that poop on pad and pee as well no more wet floor these pads are fantastique what a relief made my day thank you puppy pads for working so well 🐕🦺🐕
Great Customer Service they got back with me very quickly. That is very much appreciated.
Very helpful customer service! Great product
No comment needed from myself. Keep up the good work.
Really good product. Wonderful customer service. Highly recommended
My subscription had me overloaded with laundry sheets. I sent an email to explain the situation, and within a couple of hours, Emma figured out a perfect solution and I'm really happy!
You are very helpful, prompt, and curious.
I accidentally made an error on my order and Emma fixed it for me pronto. Nice folks.
Emma in customer service went ABOVE and BEYOND to help me with my issue,(which was completely my fault). 10/10 for Emma
I had some issues and the customer service was great. They were quick to respond and offered ways to resolve the issue.
The pads are outstanding. So glad I purchased them.
The customer service, responsiveness and kindness were top notch. Thank you for your help and we cannot wait to try our puppy pads!
Emma was AMAZING during my complex ordering issue. She sorted out my problem with complete professionalism,care and kindness Emma is a champion employee. Thank you once again Emma. Kind regards Mishel
Neither one of my two dogs were ever trained on Paper puppy pads. So I contacted help@Puppypads and got an almost instantaneous response. IT was obviously not an "automated answer". It was very specific to my situation and I'm extremely impressed with the product and the support so far. Fingers crossed that my boys will get the message and do their part next.
272 reviews matching