At PVY. we envision a world where sustainable transportation becomes the norm, enjoy green transport without compromising performance or style, every ride is an enjoyable experience.We committed to design and create high-quality e-bikes and establish new benchmarks of excellence. Each component, line, and detail has been meticulously crafted to ensure optimal performance, reliability, and comfort.
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Is Pvybike legit?
Pvybike (pvybike.com) has a 3.0 out of 5 rating on OK.one, based on 212 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is mixed. Opinions are polarized: 48% rate it 4 stars or higher while 43% give 1 star; The business has replied to 97% of negative reviews; 52 of them were added in the last 12 months. Last updated 2026-10-25.
On February 28th I ordered the z20 plus from the official website. On March 4th it was shipped from Ireland and sent back again because the seller did not pay the necessary shipping costs. I have been in contact with support through WhatsApp, who would not send a new bike before they received it. On March 14th they sent a new bike, this time from Poland. I still have not received anything, and according to the tracking, it is still in Poland.
The money was deducted from my account on March 4th, and there is still no bike.
This is really bad service, and the only response you get is a poor excuse.
Reply from Pvybike2025-03-25
Hi, we will pay attention to your feedback and submit it to the responsible department to verify the specific situation. I believe that we have explained the order situation and progress to you as soon as possible. PVY will be responsible for you and ensure that you receive the package. Due to objective conditions such as logistics company transportation, we will continue to pay attention to the status of the package to ensure that every consumer can receive the package.
Can't comment on the bike yet as it was a preorder and waiting for delivery. I can comment on customer service and website. Website easy to use and easy to compare the different bikes so you can choice one that suits your needs. Customer service has been very helpful and quickly to respond to any queries I have had.
Reply from Pvybike2025-03-25
Hi, thank you for your support and recognition of the PVY brand!
We will do our best to keep up the good work!
If you need any help, please feel free to contact us.
I have ordered my PVY Z20 1000 plus on the 4th of March, everything went smooth for a start, the 5th I received a mail stating that my package was ready to be shipped, I tracked my package from ireland an on the 12th of March I should have been delivered to me in Denmark - but due to “miscommunication” between PVY and delivery companies my package was to large to handle and has now been shipped back to ireland where it landed 17th of March - today 20th of march I haven’t recieved any updates from PVY and my mails in not being replyed…
Reply from Pvybike2025-03-25
Hi, we have received your feedback. We checked the order status as soon as possible. Maybe you can check the communication record between us. We have re-shipped and provided the latest logistics order number. I believe that the trust between us still exists. Thank you for your support and understanding of the PVY brand. PVY will not let you down and guarantee that you will receive the package.
We will also prevent similar situations from happening again and are committed to providing consumers with a good shopping and riding experience.
The customer service is amazing & resolved my issues very quickly.
The PVY turbo itself can handle heavy bumps on the road, can handle heavy weight like 120-150kg easily and uphills with that 750w motor still locked at 15.5mph makes hill climbs and acceleration easy.
I am very impressed 👍
Reply from Pvybike2025-03-25
Hi, thank you very much for your great feedback!
We are happy to hear that you were impressed with the customer service and that you enjoyed every ride.
If you have any questions or need further assistance, please feel free to contact us.
I’ve been told that the delivery is delayed again! Sort out your service, PVY! I spent a lot of time looking for this bike, and now that I’ve finally found one, it keeps getting delayed. I’m not sure I can trust this company anymore. When I placed the order, the delivery was supposed to take 5 days. Then I got an email saying it would take 3 more weeks, and now another email saying it’ll take another month! Absolutely DISAPPOINTING!
Reply from Pvybike2025-03-20
Hi, I'm sorry for the trouble you've caused in your shopping.
Due to objective factors such as the logistics company, we have communicated with the logistics company and provided a solution. To prevent similar things from happening again. I checked and we have provided you with the latest solution and handled the matter properly. We have received your approval. PVY will be responsible for you and ensure that you receive the package.
VERY HAPPY SO FAR. I bought mine 2 weeks ago today
I bought mine 2 weeks ago today. It arrive in ireland in 3 days. Very happy with the bike. I got 40k on a full battery. Using all power modes. Unlocked its very powerful. The battery says 14amp and it also says 14a in the manual. But on the website it says 10a
Reply from Pvybike2025-03-17
Hi, thank you for your impression of the shipping time and product quality. I can feel the joy of your ride. Regarding the battery specifications you raised, we have seen your feedback. Please look at the instructions on the battery again, and we have also verified this matter. PVY will not deceive consumers and will be responsible for every consumer. If you need more help, please feel free to contact me.
Bought the PVY Libon international. Received perfect on time! Everything looks really great! Great value for money!! Really relax to drive it! The only thing what could be done, is to put in 2 chargers instead of 1 if you buy the one with 2 batteries…
Further everything works as you expect and a pleasure to drive!!
Reply from Pvybike2025-03-12
Hi, thank you for your recognition of our products and your impression of the shipping time and pleasant ride. I have submitted your feedback to the responsible department. PVY will be responsible for every consumer. Thank you again.
Hi,
I have placed order last week, when ordering it said delivery within 5-7 days but still no response to my email and worst is no tracking number. I need to know when i am getting bike so i can plan my trip!! its so unprofessional.
And DO NOT hit me with generic response! i just need trackign number and my bike delivery on time or cancelling order - getting refund from apple pay support!
Reply from Pvybike2025-03-12
Hi, first of all, please accept my apology. If I didn't find the error, we have communicated with you about your order and are doing our best to handle it for you. You also agree with our plan, right? PVY will be responsible for you and ensure that you receive the package. Thank you for your cooperation and understanding.
If you want what's good for you, you don't shop here.
I've already written a review, but I'm updating it now because I'm so outraged. On 26 February, after nearly 50 letters, we finally got around to sending the torque sensor. Now they are claiming stock shortage. The replacement battery I ordered was incorrectly wired at the outlets. A technician had to fix it, on my own dime. Can't use the bike because the engine keeps stalling when I push the pedal harder. I am sick of this company. They replied to my previous post that I should write another email and they would fix the problem. Nothing happened. I am demanding my money back. If nothing else, I will take legal action. I paid €1668 for a piece of junk. Only people who have a working bike write positive reviews here. I say again, avoid this company.
Reply from Pvybike2025-03-07
Hi, we attach great importance to your feedback. We have already understood the situation and reported it to the responsible department. PVY will be responsible for you, please believe it. PVY aims to provide customers with good product quality and riding experience. Prevent similar situations from happening. I believe we have the same point of view on solving problems for you and providing quality services.
I ordered the PVY Z20 Plus from PVY,
1. The handle bars will not stay straight despite tightening the up as much as possible
2. The Back break will not work, its non existent
I have asked for my money back as this looks like a lemon, I am sure other things will go wrong. I am not a bike expert I just wanted to sit on the bike turn it on and get riding.
Listen to this.....
They want me to go to a video and try and fix it my self which I have tried and the video does not work, now they are telling me to go to a local shop and pay for it to get repaired my self. They claim they will reimburse me but I should not be going through this
I have directly in no uncertain terms asked for my money back , but it looks like they are refusing to do so it even though I have only had the bike 7 days. THis isn't right
Reply from Pvybike2025-03-06
Hi, thank you for supporting the PVY brand. First of all, please express your apologies, and PVY will be responsible to the end. PVY is committed to providing customers with quality products and services, and solving problems for you is our responsibility. We will accept your feedback and optimize the process. Trust us, we will certainly give you a satisfactory solution. PVY will respect the choices and opinions of customers.
I placed an order with PVY, and from the start, I had issues with delivery and customer service. The estimated delivery time was 7 days, but it has been over 15 days, and my product has still not been delivered.
Additionally, I was informed that the model I purchased is not in stock, even though the website showed it as available. At no point was I notified of this, and the company has shown no commitment to resolving the issue.
They promised a tracking number that was never sent and have been constantly delaying the solution. I am extremely dissatisfied with the lack of transparency, communication, and respect for the customer.
I do not recommend PVY and hope they take action to improve their service and fulfill their commitments.
Reply from Pvybike2025-03-06
Hi, thank you for supporting the PVY brand
After receiving your feedback, I'm sorry to have brought you so much trouble
Would you please accept my apology? We gave you a plan in time. I have checked, and the colleague in charge has explained the reason for you and provided you with the latest tracking number. Could you please have a look? To show our sincerity and send you a gift, PVY is always committed to serving customers well and providing a good shopping experience. PVY is always on your side, please believe.
Incompetent customer service that refuses to acknowledge errors.
Orrder PVY5670. I ordered a P30 bike last November. Unfortunately, it is useless because if I pedal harder, the bike's motor stalls instead of helping me pedal harder like it should. I have been in correspondence with customer service for a month now. I sent them a video of the phenomenon, but they say it's normal. These people are normal???? P30 is my fifth ebike, I am aware of how the bike should work. I am a traffic engineer technician by profession, so I know I am right. Customer service is just asking for more videos, but that would be completely unnecessary, as it is obvious from the videos already sent that the bike is not working properly. They should have already sent a torque sensor instead of the faulty part. I have also taken the bike to an ebike repair shop for their opinion, they also think the torque sensor is clearly faulty. I would not recommend this company to anyone, stay away from them if you don't want to throw your money out the window. If something changes in this matter I will correct my opinion.
Reply from Pvybike2025-02-27
Hi, sorry for replying you so late
We have received your feedback. I checked and the after-sales engineer is helping you solve the problem. I asked you to provide some videos to help you solve the problem more quickly. However, I am sorry for the trouble it caused you.
We are doing our best to deal with your problem, avoid such situations from the source, and strive to improve product quality.
If you don't mind, please contact the email again: [email protected]
I will provide you with service in person
Until you are satisfied
PVY will be responsible for every consumer
Hi, thank you for supporting the PVY brand, we are happy to hear that you are satisfied with your current products.
We will do our best to keep up the good work!
If you need any help, please feel free to contact us.
The issue we had was efficiently and promptly sorted
The bike we required was not in stock but we were kept in informed of delivery progress and the issue was sorted.
Reply from Pvybike2025-02-27
Hi, thank you for your recognition, understanding and trust in our work.
PVY is committed to serving every consumer well.
And will ensure that you receive the package.
Your trust is the driving force of our work.
If you need any help, please feel free to contact us.
I ordered one bike that was good. So I ordered two more. One of them ended up in Denmark which is far from where I live and it took me a lot of emails before they owned up to their mistake. The other one came quite unhinged. And for half a year now, I have been whatsapping with their customer service and they are slow, keep asking me dumb questions that makes me have to explain the problems all over again. They keep assuring that they will take responsibility but I am SOOOOOOOOO annoyed right now. Because they don't. It is a shame, because in essence they have a lovely bike that, if properly put together, if fun to ride with.
Reply from Pvybike2025-02-13
Hi Suzette
We are sorry for the bad shopping experience you have brought. We will continue to optimize the delivery service and select better logistics providers to avoid similar problems in the future. We will also strengthen the training of customer service staff. Thank you again for your supervision.
Best Regard
PVY Support Team
my bike stil doesn't drive when he get in. I told you but no refund or new bike. even I told that you can pik up the bike. no you tell me to go to a bike shop for repair. I don't want it because I start with a broken repaired new bike. so wrong never again.
Reply from Pvybike2025-02-18
Hi, I'm sorry for the trouble you've caused. Please accept our apology again. Has your problem been resolved? Please provide detailed information to [email protected]. I will personally provide you with help and service. PVY will be responsible to the end. PVY is committed to serving every customer and doing its best to satisfy every customer.
I have been trying to get help installed the back rack fro the Libon. It did not coming with any bolts and I cannot attach it to the frame. I have been emailing support but they keep sending me a video which I have seen and understandm but I don't have the proper bolts.
Reply from Pvybike2025-02-18
Hi, sorry for the late reply.
First of all, please accept my apology.
I have received your feedback.
Is your problem solved?
Please send your feedback to [email protected] again.
I will personally help you and do my best to satisfy you.
Do you mind?
PVY will be responsible to the end.
PVY Z20 PLUS/ VERY HONEST COMPANY second one I have purchased from PVY. Tried to buy the bike at Christmas whilst PVY had a discounted price on offer. Due to web site mal function, I could not complete the purchase in time and by the time I was able to buy on line the discounted offer had finished! I still purchased the bike at the full price but sent an email to PVY informing them that I thought it was unfair that I had missed out on the discount and asking them to credit me 330 euros on the full price order that was soon to be delivered. I was not thinking to hear from them but they got back to me and organised a credit honouring me the discounted price. I thought this was amazing service.
PRODUCT/ I love the bike for its extra power, climbing the hills easily near my home!. Delivery was perfect, assembly easy.
SUGGESTIONS/IMPROVEMENTS 1/turning indicator light switch should have a warning light that flashes or makes a noise when indictor is working. It is easy to leave it on by mistake. 2/ battery key placement is very awkwardly positioned under the battery, difficult to insert the key as you can not see the key hole. 3/ official site for assembly instructions. I think PVY should have on their company web site an official well made video section, in multi languages, showing clients how to assemble the bike. This would ensure correct assembly and less stress looking for 3rd party assistance videos on You Tube. It should be a PVY video.
Very happy with service and product! Thanks Jackson for your service.
Tracking information information about the situation on…
The information about the situation on my order is vey bad. I made the order in December 27, and I didn’t have at list tracking information
Reply from Pvybike2025-01-21
Hi, please don't worry, let me help you solve the problem.
Order PVY6472, I checked, it has been delivered on January 13.
You have received the package, right?
We sent a shipping notice to your email after delivery, which contains the logistics order number, and you can check the logistics package status at any time.
Because of the Christmas and New Year holidays some time ago, many vehicles were restricted, which affected the status of your package.
Please understand these objective factors.
PVY will ensure that every consumer can receive the package.
If you encounter any problems during riding, please contact the email: [email protected]
We will do our best to help every consumer.
Firstly, I was surprised by the size of the bike, much bigger than it seemed in the various videos I saw.
Excellent driving experience, intuitive to use aids and gears. Excellent behavior from the hydraulic brakes, with grip from the tires, whether on land or asphalt. In terms of engine, it complies with the locked system, and unlocked it's fun guaranteed, with the trotlle it's super fun giving the full sensation of driving a motorcycle. Quite comfortable in terms of seat and suspensions. In terms of battery and duration, I'm still doing tests, but it promises good autonomy. In terms of folding the vehicle and storing it in a car, it is truly fantastic.
