Hair is nice
Hair arrives quickly. Hair was nice and soft hair is true to length and hair was easy to use. I experienced very little shedding. Hair has a nice curl pattern. I recommend this hair.
About QVR
Data updated- Website
- qvr.com
- Category
- Beauty & Well-being
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 346 reviews
- Replies to negative
- 48% (115/241)
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About this business
QVR focuses on selling hair products, such as wigs, kinky bulk, hair extension items, etc. We seills affordable human hair wigs, highlight wigs, piano color wigs. All our wigs are made of remy human hair and virgin human hair.
Written by the business, not verified by us.Is QVR legit?
QVR (qvr.com) has a 3.1 out of 5 rating on OK.one, based on 571 user reviews collected here. It is listed under Beauty & Well-being and its reputation is mixed. Opinions are polarized: 53% rate it 4 stars or higher while 35% give 1 star; The business has replied to 48% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-10-24.
What reviewers say
AI generatedMost reviewers were somewhat happy with their experience overall. Consumers frequently praise the exceptional quality of the hair, noting that it feels remarkably soft, lightweight, and looks wonderfully natural once fully installed. Many people also appreciate the prompt shipping times alongside helpful customer service assistance when sorting out various order details. Some reviewers were not happy with severe tangling and matting issues experienced shortly after washing or adding moisture to the hair extensions. A few other people also felt that delivery times were excessively slow, while essential tracking information proved very difficult to obtain. Additionally, some customers found communication frustrating when trying to resolve these unexpected problems.
Auto-generated from all reviews of this business. For reference only.What people say
Customer service was prompt & hair felt great
Customer service was prompt and helpful with their responses. Purchased Afro Kinky can’t wait for it to be installed, texture feels great!
The hair tangled had to be cut out.
The hair looked great at install, but 2 weeks after, the hair lost its curly pattern and tangled. Each day it got worse. Even with mousse or leave-in conditioner, nothing helped. It was so bad that my hairdresser had to cut it out. Very disappointed.
Reply from QVR2025-10-17
We're very sorry to hear about your experience and completely understand how frustrating this must have been. That is never the experience we want for our customers. We will try our best to solve all the problems of customers. To assist you further, could you kindly confirm if your order number is #00000185217? Or could you contact us directly at [email protected]? Then we will try our best to help you with the problem of the order asap. Thank you for your sharing, and again, we're very sorry for the inconvenience caused. Best wishes QVR hair service
A customer for life
I have purchased from this company now 4 times. I’m sure I could reuse the hair but I love how this hair gives me the style I want. The shipping is fast and the hair is light weight!
human hair and customer service
The quality of the human hair is superb, second to none. The customer service aim to please the customer.
Great Timing!
The order was shipped in a very timely manner and arrived with no problems. I will certainly order from this company again!
Can’t be real human hair
I got my hair done and it was beautiful! I had 3 bundles crochet water wave. I put it in thinking I would be able to wash and reuse. There is NO way this is human hair. I had to remove it because it tangled like it was plastic. I maintain styles well. Nothing helped this. The hair is way to expensive to be like this.
Reply from QVR2025-10-17
Thank you for taking the time to share your feedback. At QVR hair, we strive to provide high-quality products and good service, we want to reassure you that all our hair is made with 100% human hair and contain no synthetic fibers. We know that we can only achieve long-term development by ensuring the provision of high-quality products. To assist you further, could you kindly confirm if your order number is #00000189137? Or could you contact us directly at [email protected]? Then we will try our best to help you with the problem of the order asap. Thank you for your sharing, and we'll keep working hard to provide better products. Best wishes QVR hair service
Afro Kinky Hair
Afro Kinky hair arrived faster than expected. I received regular updates regarding the shipping and delivery which was very useful. I contacted customer service due to an issue and was assisted immediately. I look forward to installing the hair.
Always perfect!
Hair was shipped quickly! The hair color is always perfect and makes my desired style look perfect!!
Love this hair it’s so soft and…
Love this hair it’s so soft and manageable I’m getting so many compliments on my micro locs
I’m extremely happy with my purchase…
I’m extremely happy with my purchase from QVR Hair! The shipping time was exactly as stated—my order arrived right on schedule. The quality of the hair is excellent—super soft, vibrant in color, and with no odor at all. I ordered the reddish-brown shade, and it looks even more beautiful in person than I expected. Customer service was great too! They responded to my messages in a timely and professional manner. I also inquired about expedited shipping for future orders, and they were very helpful in explaining my options. Overall, I’m very satisfied with both the product and the service. I’ll definitely be ordering again from QVR Hair!
Very disappointed!!
Very disappointed! Over $400 just gone!!! Ordered Thursday evening, Friday 5:54 am, I get an email to confirm my order, then at 6 am, I get an email stating that the merchant cancelled my order. No email concerning a refund. No reply from customer service, and having a What's App for a contact should have been a red flag. But I was eyeing the hair for a few years, and thought hey it's worth a try......BUT IT'S NOT! I would give less than 1 star if I could.
Reply from QVR2025-10-15
We're very sorry to hear about your experience and completely understand how frustrating this must have been. That is never the experience we want for our customers, we just checked the records, the order was automatically canceled due to a risk detected by Shopify system. We are also sorry to encounter such a situation. Customers' orders are very important to us, and we will definitely not cancel customers' orders intentionally. At the same time, due to the time difference between us, sometimes we may not able to reply to your email as soon as we received it. Hope to get the understanding. Thank you for taking the time to share your experience. We will also work harder to improve our services so that more customers can enjoy a pleasant shopping experience. Best wishes QVR hair service
Extremely Disappointed – Still No Order After more than a Month
I placed an order with QVR on August 29th, and as of today—over 25 days later—I still have not received my package or any meaningful updates. The website claims that hair ships within 3–5 business days, but that is completely false and misleading. My order (#00000192600) has been “processing for shipping” for weeks. Each time I reach out, I’m told it will be shipped “soon,” yet nothing changes. At this point, it’s hard not to feel like the company is scamming customers. QVR really needs to be honest about their shipping times or remove the false advertisement from their site. This has been a frustrating and disappointing experience.
Reply from QVR2025-10-15
Thank you for sharing and choosing us. We apologize for not being able to ship your package on time. Due to the special production process of some hair products, customization is required before shipment. We typically include a reminder in the PURCHASE INFO section of the product page. For your order, due to the high volume of orders and the time required for customization, we apologize for the delayed shipment. Your order has been shipped out, tracking number is HC0001322550RD, when the package arrived in your local destination, will changed into Fedex for further shipment. Before arrives at your local, you can keep an eye on this query link: https://t.17track.net/en#nums=HC0001322550RD We will do our best to help you urge courier to get the package transferred asap. Thank you again for your patience and sharing. We will also work hard to improve our services to bring a better experience to all customers. Best wishes QVR hair service
Hair not in stock & delayed shipment
I ordered my salt/pepper crochet hair on September 10th. I have yet to receive it. The hair was never in stock. I reached out to QVR weekly seeking an expected date of arrival. They kept asking for more time, then coincidentally it ran into their National Holiday which is a whole week at the beginning of October. It’s October 9th and I still don’t have my merchandise. I cancelled my hair appointments due to I couldn’t get the hair installed. They not once tried to accommodate me by reducing the price.
Reply from QVR2025-10-23
We're very sorry to hear about your experience and completely understand how frustrating this must have been. That is never the experience we want for our customers. For some hair, it does take time to customize because workers have to dye the hair by hand, and the color is very popular, so the hair may not be shipped out in a short time after the order is placed, but we are committed to improving our services and products and are working hard to improve this situation. We apologize again for the inconvenience caused. We have processed the refund for your order. Please pay attention to your account to check the refund status. Thank you for your patience and choice of us. If you have any questions, please feel free to contact us. Best wishes QVR hair service
I started buying QVR hair last year and…
I started buying QVR hair last year and I swear at that time the quality was outstanding. But recently I bought the small kinky curly crochet hair and it just like cheap fibers . From the day I installed it they did not have shape and they started tangling and mating. This is just not hair QVR got to do better. or ladies save your money. Do not spent a fortune for their hair
Reply from QVR2025-10-15
We're very sorry to hear about your experience and completely understand how frustrating this must have been. That is never the experience we want for our customers. To assist you further, could you kindly confirm your order number? Or contact us directly at [email protected]. Then we will try our best to help you with the problem of the order asap. Thank you for your patience, and again, we're very sorry for the inconvenience caused. Best wishes QVR hair service
Not a great experience so far
I ordered a wig from qvr on 4th October 2025 and since then I have been bombarded with marketing text messages on a daily basis 🙃😐. I haven't even received the wig I ordered from them yet! And there is no OPTION to OPT OUT or RESPOND to the text messages. I have sent an email requesting that they STOP texting me those marketing messages which is clogging up my phone IT IS FRUSTRATING AND ANNOYING. 😒 qvr, if you can see this PLEASE STOP!!! EDIT They've been in contact with me and stopped sending the marketing messages. Waiting for the hair I ordered to arrive and I'll come back to update my review.
Reply from QVR2025-10-24
We're very sorry to hear about your experience and completely understand how frustrating this must have been. That is never the experience we want for our customers. The original intention of the marketing SMS is to allow more sisters to see some preferential information in time. If it brings inconvenience, we feel very sorry and can also help to cancel it. To assist you further, could you kindly confirm your order number? We will help you check the order status. Thank you for your sharing, and again, we sincerely apologize for the delay and confusion in our communication. Best wishes QVR hair service
I purchased hair from Qvr that was… scammed
I purchased hair from Qvr that was advertised as human hair. The advertisement indicated the hair could be shampooed and would last up to 1 year. I had this hair professionally installed. After 9 days I went to have it professionally shampooed. The hair tangled so bad it had to be cut from my head. They make you feel like you are saving a lot of money because of the quality. This hair is junk!
The quality does not match what was…
The quality does not match what was promised. After only 2 weeks, the hair became very stiff, the curls lost their definition even after washing, and I can no longer reuse it. Considering the high price, this is very disappointing. Despite following all the instructions provided on the website, the hair still became tangled and completely unmanageable. Before this, I used synthetic hair that cost only a quarter of the price, and I was able to maintain it for at least one month without any issue. Now I spent €270 on hair that did not even last 2 weeks.
Reply from QVR2025-10-15
We're very sorry to hear about your experience and completely understand how frustrating this must have been. That is never the experience we want for our customers. To assist you further, could you kindly confirm your order number? Or contact us directly at [email protected]. Then we will try our best to help you with the problem of the order asap. Thank you for your patience, and again, we're very sorry for the inconvenience caused. Best wishes QVR hair service
Disgusting dishonest robbing company paid £248 for 2…
Disgusting company paid £248 for 2 packs of 3 colour mixed hair so should have received 6 packs in total only got sent 4 packs of hair 2 packs of lighter colour not sent Emailed and messaged company no response now opened a dispute to get money back Avoid this dishonest company who will take your money but not send products ordered and do not responses no customer care Theifs !!!!
I spent $335 on hair that I never…
I spent $335 on hair that I never received. Please don’t trust this website. I tried contacting them through WhatsApp and they told they would get back with me and I haven’t anything. If I can give them a zero star I would. Ever again shopping with them.
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