RackNerd LLC introduces infrastructure stability and provides Dedicated Servers, Private Cloud solutions, DRaaS (Disaster-Recovery-as-a-Service), flexible Colocation, Virtual Private Servers and advanced DDoS Mitigation services — maintained by a team with decades of experience in managed services, datacenter operations, and Infrastructure-as-a-Service. With an intrinsic focus on client success and growth, RackNerd has grown steadily while continuing to provide high-quality hosting services at competitive rates. For more information please visit RackNerd at: https://www.racknerd.com/
Written by the business, not verified by us.
Is RackNerd legit?
RackNerd (racknerd.com) has a 4.4 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 85% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, Price. Last updated 2026-09-06.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers frequently praise the affordable pricing and appreciate the exceptionally responsive support team that consistently helps resolve technical issues quickly. People often mention that the network remains remarkably stable, ensuring that hosting performance runs smoothly for their everyday needs.
However, some people mentioned occasional problems involving server instability and unexpected downtime that disrupted their daily operations. Reviewers expressed deep frustration when support tickets received severely delayed replies or unhelpful template responses during critical outages. Consumer feedback occasionally pointed out difficulties with data recovery after unexpected server deletions occurred without adequate prior warning.
Auto-generated from all reviews of this business. For reference only.
The best server in my 20 years of business! STOP LOOKING FOR BETTER!
I've had so many problems with previous Hosting providers... At some stage I wanted to give up because these problems reflected to my clients (and some of them are with us for almost 2 decades).
Then I came across an advertisement about RackNerd (forgot where). If I new where was this I would buy them a gift :-). Since I joined there was no problem that they (Rack Nerd) could't help in metter of minutes. The server runs like a charm, polite and friendly support. Honestly if you are looking for a reliable Server and other services DO NOT GO ANYWHERE ELSE! I can't thank them enough. Thanks guys!!!
It works as if it were a perpetual motion machine without a fault
I was looking for reseller hosting with a data center in the EU at an affordable price and adequate server resources. The lack of initial .hu domain nameserver verification was solved by Cloudflare and cPanel Migration took place quickly.
My websites at RackNerd are working perfectly! I have good experiences, I recommend them!
Competitive prices for VPS and complementary services. Also, they have a great support team ready to help. Recommended to anyone looking for a price value balance on hosting services and/or VPS
ive been using racknerd for a few years and I have never had a problem with my servers, they really are stable. I would recommend their services anyday
This company is absolute trash! They literally took my servers offline and distributed my business because of false claims of a competitor! I have no way to get my data or backups off my servers. If you care about your business at all avoid this company like the plague! They can disrupt your service whenever they feel like, if your a startup like I am this can kill your company and business
Follow-up to the comments below:
The accusations are a fabrication. I have responded to multiple emails and received multiple responses that documented the evidence and investigations I provided were satisfactory, and that the "abuse claims would be closed." A few hours later, after sending these email responses to me, you abruptly terminated my service, disrupting my business and impacting my customers. My service is still down. This should serve as a warning to all people considering your service. You do not have the right to terminate or impact people's businesses, much like a landlord cannot change the keys on a brick-and-mortar business. There should have been protocols to follow; there should have been an investigation period. There should have been a notice of "You have 24 hours to vacate our service, back up your data, or it will be inaccessible." You guys had no such procedures. You guys sent "abuse claim" emails. I responded to them. You replied to them and stated you guys were satisfied and closed the case. Now my business is down, my SEO and ranking are impacted. There is irrevocable damage, and there will be legal ramifications for this.
Reply from RackNerd2024-03-16
Hi Will,
We understand the significant impact that any service disruption can have on our clients. To clarify, the suspension of your VPS (keyword here being suspension, not termination) was due to excessive outbound bruteforce attacks originating from your VM. RackNerd is always happy to work with our customers on resolving abuse cases (we understand that unintentional issues can and will happen in the world of IT, and at times, there are also end-users, or perhaps even end-users of end-users involved), and as such in most cases, we do not interrupt service unless absolutely, absolutely necessary. In this case, we have relayed multiple abuse reports to you over the course of a few weeks prior to suspending service, and all you have done is respond to those abuse reports with one-liner messages essentially saying “all is good” and “nothing is wrong” when in fact, you have not resolved the issue, and the outbound attacks continue to originate from your VM on a daily basis.
For example, on abuseipdb.com your VPS IP address has been reported for initiating outbound bruteforce attacks 659 times in a three week timeframe - and the confidence of abuse shown there is 100%. These are real outbound attacks, typically indicative of either a) a bad actor or b) a compromised VM - *not* as a result of any false abuse reports submitted by a competitor or anything of that nature. In your case, we are confident this reflects a security breach within your environment (compromised VM), especially given the uncertainty on your end surrounding how or why these incidents occurred.
As you have an unmanaged VPS service with us, we do not hold or maintain root access to your VM, and all systems administration related tasks are handled by you. With any unmanaged VPS service (whether that be with us, or any other provider), you are responsible for taking the appropriate security measures within your VPS. As a basic guide, these measures include, but are not limited to, utilizing a secure root password, employing a custom SSH port, setting up firewall rules, ensuring that all applications and related services are up to date, etc.
You also mentioned in your review that you have “no way to get your data or backups off your server”. That is not the case. We also want to make it 100% clear that we are not holding your data hostage by any means. As mentioned earlier, your VPS is only in a suspended state (not terminated). Suspension, in other words, simply means the instance is temporarily paused. Your data is still available, and we are currently awaiting your response via your support ticket (Ticket #IS56068) to confirm a suitable time to unsuspend your VPS. This would allow you to access and retrieve your data, following which, an OS reinstall will be necessary. Considering the compromised state of your VM, a reinstall is essential to eliminate any existing vulnerabilities within your environment. Post-reinstall, we strongly recommend implementing the aforementioned security measures to prevent any future incidents.
Thank you for your understanding, and we look forward to your response in the support ticket. We will be available 24x7 ready to assist you.
Hi everyone,
I am managing VPSes for almost 3 years now, and I wanted to take a moment to share my positive experience with RackNerd's VPS hosting. I've been consistently impressed with their stability and ease of management.
The things I particularly like about RackNerd:
Reliable Performance: The VPSes that I am managing are rock-solid, with minimal downtime. This is crucial for the service I am delivering to my clients.
User-Friendly Control Panel: Managing VPSes is easy thanks to their intuitive VPS Control Panel (NerdVM). Even if you're not super tech-savvy, you'll find it easy to navigate.
Competitive Pricing: Their pricing is very reasonable, especially considering the quality of service you get.
Helpful Support: I haven't needed them often, but on the occasions I did contact support, they were prompt, knowledgeable, and resolved my issues quickly.
I highly recommend RackNerd to anyone looking for a reliable and affordable VPS hosting solution.
Anthony from RackNerd actually reached out to me and thanked me personally after I completed a survey. So, their excellent customer service is another reason I felt compelled to leave this review here on Trustpilot.
I hope that this review about my experience with RackNerd helps you to make an informed decision about their services.
Sincerely,
Amin Idris
Racknerd support is excellent and any issues are worked out so quickly. Very easy to navigate in the back office and set up websites with standard C Panel. Highly recommend Racknerd !
This guys sometimes don't want to do their work at all. I spent few hours to prove it. Then they couldn't fix it for half a day. They just didn't know what to do and was forwarding all to issues of my developers.
Finally, they resolved but i lost a lot of time and money. Don't recommend.
Reply from RackNerd2024-04-04
Hello,
We searched for both your first and last name (in both directions/variations) and was unable to locate your client account in our system. Additionally, our efforts to reach you via the TrustPilot platform over the past week was not successful (no response/info provided from you).
Nonetheless this does not sound like the norm, or the standard of service we provide here at RackNerd. We provide true 24x7 support, with an average support ticket response time of 10 minutes. Sometimes the more complex/advanced tickets may take a bit longer, but generally our team does work quite fast/efficiently (as much as humanly possible at least).
Please email us at bizdev[@]racknerd[.]com to discuss this matter further. We look forward to hearing back from you.
Hello Wym,
Thank You for your sharing your review of RackNerd, and I'm happy to hear that you had a positive experience with our technical support team.
We pride ourselves on offering true 24x7 availability - also, our average support ticket response time is just under 10 minutes. If there is ever anything we can do for you, please feel free to reach out. We'll be here to help.
I've been using a vps from them for all my sites for over 2 years, not a single problem. I have another vps that I use for various things and any problems were taken care immediately. Add their prices on top of that and you can't go wrong.
this is the most awesome service for a vps I ever encountered, I love the "set and forget" type of setting, my webpage is my storefront and I spend little to no time on it, but as a faithful cat (cat person here) its always there when I check or brag about with my colleagues and friends, its also a great way to impress prospective customers.
Racknerd service is extraordinary with 100% Uptime.Customer Support is Very much helpful & Resolve Queries Immediately. I would recommend Racknerd to whoever searching for the Top VPS provider around.
I loved how intuitive and easy is to setup the services once I get the service I had to wait a few minutes to get it up and running, I moved away from other provider to RackNerd and is the best thing I could ever do.
The effort you made to have such an great experience impressed me.
I definitely recommend RackNerd
I have been using RackNerd hosting for hosting multiple VPS's without issues.
I have been using Racknerd hosting for my VPS and I couldn't be happier with the support they provide. Whenever I encounter any issues, their team is quick to respond and help resolve the problem efficiently. This level of customer service has truly exceeded my expectations and solidified my trust in RackNerd as a reliable hosting provider. I wholeheartedly recommend RackNerd for anyone in need of top-notch hosting services.
I have used Racknerd services for several years. They really deliver top notch services with high reliability, low prices, and fantastic customer service.
Contabo
netcup
ScalaHosting
Hostinger
IONOS | ionos.com
OVHcloud
GreenCloudVPS
Kamatera