RackNerd LLC introduces infrastructure stability and provides Dedicated Servers, Private Cloud solutions, DRaaS (Disaster-Recovery-as-a-Service), flexible Colocation, Virtual Private Servers and advanced DDoS Mitigation services — maintained by a team with decades of experience in managed services, datacenter operations, and Infrastructure-as-a-Service. With an intrinsic focus on client success and growth, RackNerd has grown steadily while continuing to provide high-quality hosting services at competitive rates. For more information please visit RackNerd at: https://www.racknerd.com/
Written by the business, not verified by us.RackNerd (racknerd.com) has a 4.4 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 85% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, Price. Last updated 2026-09-06.
Reviewers had a great experience with this company. Customers frequently praise the affordable pricing and appreciate the exceptionally responsive support team that consistently helps resolve technical issues quickly. People often mention that the network remains remarkably stable, ensuring that hosting performance runs smoothly for their everyday needs. However, some people mentioned occasional problems involving server instability and unexpected downtime that disrupted their daily operations. Reviewers expressed deep frustration when support tickets received severely delayed replies or unhelpful template responses during critical outages. Consumer feedback occasionally pointed out difficulties with data recovery after unexpected server deletions occurred without adequate prior warning.
Auto-generated from all reviews of this business. For reference only.I've been using RackNerd for almost a year and a half. Unbeatable prices, especially for smaller VPSes, and they're plenty performant for what I need them for. Reliable too -- I have uptime monitoring and haven't had them go down once since I first bought them. Highly recommended.
This is very worthy hosting provider. I strongly recommend them.
I have been using RackNerd for 3 years, just for its cheap price. And I have heard lots of bad reviews about this provider... But in my experience, I didn't hit any issue with this provider. The price is very affordable and I'll just keep using it (if they're not rising price)
I've had an account at RackNerd for over a year. It’s an entry-level shared hosting plan, but it has been very reliable. I use it to run a remote monitoring tool that tracks the status of my other servers. I've only needed support twice, but both times my issues were resolved promptly. The support team was friendly and proactive, ensuring I got exactly what I needed. It's refreshing to receive support of this quality, they are far above the industry norm in my experience.
I suspect they oversold the server, resulting in the CPU being occupied by multiple users, the CPU performance is very poor, only 2.8Ghz is still shared. The functionality of this server may only be used for VPN purposes, and it can't be used to build a website, so it lags behind and the performance is terrible.
Hi Sweet Dream -- I noticed this appears to be a repost of your previous review. As mentioned in our earlier response, we've been unable to locate your account with the name provided on Trustpilot, and our attempt to reach you through Trustpilot's reviewer contact feature was unsuccessful. To clarify, RackNerd provides VPS, web hosting, and other IaaS related services, not VPN services. While a VPS can technically be configured as a VPN if desired, these are two very different products - and we do not offer VPN "as a service" per say. This distinction makes me wonder if you might have obtained service through one of our resellers, or perhaps another provider operating within our network. If you're certain you had direct service with RackNerd, we encourage you to reach out to bizdev[@]racknerd.com so we can properly investigate. As an Inc. 5000 company, RackNerd has established itself by delivering exceptional performance and support. Our platform consistently maintains high CPU performance and I/O throughput, powering numerous production and mission-critical deployments. Your described experience is quite contrary to what we're known for, which further suggests you might be working with a reseller or VAR who maintains their own servers within our network. If you are a direct RackNerd customer, we genuinely want to hear from you to identify your service and address any concerns. We remain committed to ensuring all our customers receive the high level of performance our platform is known for. Looking forward to connecting with you and resolving any issues you may be experiencing.
I’ve been using RackNerd for my hosting needs for the better part of 2024 now, and I just renewed my service with them for another year! I couldn’t be happier with the experience I've had with RackNerd. From the moment I signed up, their customer service team has been responsive and helpful. They even helped me out with some Wordpress related issues which were honestly my fault, not theirs. The guys there truly care and the fact you get a human and not some robot each time is AWESOME. The performance of their network is great, sites load quick, along with consistent uptime, which is critical for my website as my website is my primary source of income. Their pricing is also very competitive, offering a great value for the quality of service they provide. I highly recommend RackNerd to anyone looking for a dependable hosting company. They’ve earned my trust and loyalty, and I look forward to continuing my journey with them. A+ service all the way!
Awesome company , had a VPS with them, very good overall performance and support is very good for plan prices. Dustin (one of owners?) gives back to customers . I would highly recommend these guys. Active on lowendtalk.com
Awesome service! Everything working great.
Among many cloud service products, many promotional products have good cost-effectiveness and service at the beginning, but this is only a means for them to gain customer trust There are not many truly excellent team products, and RackNerd's promotional specials are as excellent as ever, standing out from them! Has a good reputation in the user product circle! I hope you will continue to work hard! Stable development!
Started with RackNerd for a simple small vps to host a dns service and I've gotta say, I'm impressed. After that inital service was rock solid without a single downtime in over 6 months, I gradully added more. Moved over my database server and web server now, and so far so good. Support is very quick - shout out to Abner for the extra efort and assistance. These guys are seriously underrated. Your going to get much better support and pricing compared to going with a big firm owned by some VC or something. I've dealt with other providers before, but RackNerd stands out. They actually seem to care about there customers. No long wait times to get ahold of a human - just real people who know there stuff. I've bounced around different hosts before, but RackNerd feels diffrent. They seem to genuinely care about us little guys. If your looking for reliable hosting with great support at a fair price, give RackNerd a shot. They've earned my trust and I'll definately be sticking with them for the long haul.
Outstanding support, providing fast and helpful responses!
I maintain a number of VPS' through a number of providers, and periodically (less often than I should) run these through RBL checks. Usually, not that big of a deal, but with Racknerd, it's a pain I ran across 2 specific blocks this evening on one IP. Not from that IP itself, but a range of IP's. Having dealt with this (with other providers) before, I know how to get it addressed. Simply contact the team and have them remove the IP from the list. Unfortunately, with Racknerd..... Well, they refuse to even clean up their network. Their responses indicate that they aren't going to do anything about it "Hello Tom, We cannot maintain the RBL list of all our networks and ASN as a hosting provider. The network are utilized by the end customers with ton of VPS hosted in the main node, We cannot manage each of them, That's the reason we sell unmanaged VPS servers. We have already provided a solution by migrating your VPS server to a different host node. That's the only solution we can offer" By their own admittance, this company refuses to gain control of their network. They refuse to properly secure things so that customers don't have to deal with rejected mail. Their "solution"? Move somewhere else. This is not a "professional" company at all ---edit---- Nice cut and paste reply that ignores the point entirely. Your company allows for and accepts abuse and spam. You do NOT 'do everything you can' to block it. You simply welcome it.
Hi Tom -- while we certainly do not welcome or condone spammers, we agree with your stance that you mentioned on the other forum, that UCEPROTECT can be quite difficult to work with. With 16+ years of industry experience, I've personally seen how their operations often involve what could be viewed as extortion of individuals and providers through paid delistings. We have also checked your specific VPS IP address, and can confirm it's not listed on UCEPROTECT's L1 or L2 lists (only on L3). That said, from a real world perspective it's important to keep in mind that major email providers such as Gmail, Hotmail/Outlook, etc don't utilize UCEPROTECT's data, meaning emails to these services should be unaffected. Furthermore, many smaller email services that do use UCEPROTECT, typically don't implement the Level 3 list per say, due to its overly aggressive nature which is widely understood within the industry. While we actively communicate with our upstream to address the L3 situation, we want to reassure you that for the vast majority of email recipients, your server's mail delivery should still remain unimpacted. This is not to make excuses and not us trying to diminish your concerns (in fact, we actually share in your frustration), but rather us just wanting to share a full picture overview/context for full transparency. We are committed to maintaining open communication wherever possible. For IPs under our direct control, we manage abuse and don't condone it. We lease some IPs from upstream providers, which limits our control at the ASN level, but we maintain a clean network for IPs within our control. Given our size and scale, we've maintained a good track record without major abuse issues. It's worth noting that for our shared and reseller hosting services, we also utilize MailBaby for outbound mail relay to ensure optimal outbound email deliverability. We're committed to continuous improvement and value customer feedback. We'd like to address your concerns and explore solutions. Please email us at [email protected]. We could potentially relocate your services to another of our datacenter locations, as we work with various upstream providers and have network diversity available. Thank You again for bringing these concerns to light and it is our hope that we can find a satisfactory outcome together.
I have had services with RackNerd for four years and now have 7 different servers and hosting accounts with them. Their customer service is outstanding, with very fast responses when you raise a ticket. I have only had downtime on shared hosting, and it's maximum a few minutes at a time. As someone who used to run a cPanel hosting service around 10 years ago, that downtime is very difficult to avoid. As my services come up for renewal with other hosts, I am finding myself migrating them to RackNerd more and more. I do wonder if this might be a case of all my eggs in one basket - I've been burnt by other providers in the past - but I have confidence in RackNerd and always recommend them to friends and colleagues. They have some outstanding offers, especially given their level of support. I would like to stress that I have received no incentive to write this and just genuinely feel that they deserve recognition for providing an outstanding service.
In years of being a customer, I have only ever had one slight issue and it was resolved within less than an hour. If you are willing and able to manage your own VPS, I would highly recommend them.
I have been using their services for almost a year now, and I am thoroughly impressed with their VPS on France. The servers are reliable and perform exceptionally well, making my experience smooth and hassle-free. I haven't encountered a downtime. I mainly use their VPS for email and webhosting. What truly stands out is their support team. They respond incredibly fast and are always ready to assist with any issues or questions I have. Pricing is affordable and wait for their Black Friday because they have annual sale which cost $1 a month. I hope they can upgrade to a more updated control panel, that would be great! So far, I highly recommend their services to anyone in need of top-notch servers and excellent customer support!
Racknerd gives a nice support service when I have open a support ticket.
Super fast support! The support team provided me with the best service. I was very satisfied with them, and I think I will be their customer for a long time to come.
Racknerd is a reliable hosting provider that offers fast and affordable plans. The customer support team is responsive and helpful, making it a great choice for both newbies and experienced users. With user-friendly features and minimal downtime, Racknerd is a solid option for anyone looking for dependable web hosting.
I've been using RackNerd's VPS service for a while now, and I must say it has been a marvelous experience. From the performance of the VPS to the professionalism of their support team, RackNerd has truly exceeded my expectations. The VPS service is incredibly reliable and fast. I’ve never encountered any downtime, and the speed is consistently impressive. It’s clear that RackNerd invests in high-quality infrastructure, as everything runs smoothly and efficiently, which is crucial for my business operations. What stands out the most, however, is their support team. Every time I've had a question or needed assistance, their team has been prompt, professional, and extremely helpful. They go above and beyond to ensure that any issues are resolved quickly and effectively. It's rare to find such dedicated and responsive customer support in the hosting industry. Overall, I highly recommend RackNerd to anyone looking for premium VPS, servers, shared hosting, or reseller services. Their exceptional service and support have made me a very satisfied customer. Keep up the great work, RackNerd! Thank you for providing such a fantastic service! Usman
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