As Britain’s best-loved range cooker brand, Rangemaster is synonymous with Style and Performance. Now, as well as offering freestanding cookers for every culinary need, we also provide everything a kitchen requires, from high-tech built-in appliances to cutting-edge sinks and taps. With a unique heritage that began in Royal Leamington Spa in 1830, where our 90, 100 and 110 range cookers are still made today, we are proud to still be a part of the UK’s tradition for making everyday meals memorable. Our appliances, sinks and taps can help your kitchen become the hub of the home - essential ingredients for modern, multifunctional living.
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Is Rangemaster legit?
Rangemaster (rangemaster.co.uk) has a 4.0 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Home & Garden and its reputation is good. 22% of reviews are 1 star, a relatively high share; The business has replied to 88% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-08-25.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers frequently praise the delivery and installation teams for being exceptionally polite, professional, and very helpful throughout the entire process of setting up their home. Consumers also deeply appreciate the smooth communication and efficient support provided by the office team when arranging the delivery of their new kitchen appliances.
Some people were dissatisfied with overall product quality, noting unexpected manufacturing defects, peeling parts, or items arriving visibly damaged on delivery. Others mentioned ongoing frustrations with appliance breakdowns and lengthy repair times when trying to resolve technical issues through customer service.
Auto-generated from all reviews of this business. For reference only.
This an update of a somewhat negative review I wrote on 8 January regarding issues with my new Edge range.
The support I am now receiving is excellent - particularly from Alex.
Reply from Rangemaster2026-03-09
Dear Andrew,
Thank you very much for taking the time to share this update, it is truly appreciated.
We are very pleased that we were able to turn the situation around for you and help restore your confidence in our brand. It has been an absolute pleasure assisting you, and your feedback means a great deal to us.
Thank you again for your kind words and for updating your review.
Warm regards,
The AGA Rangemaster Customer Support Team
Very happy with our Rangemaster Deluxe classic. Big thank you to Skip and Zen for an excellent installation, fitting and removal service. Highly professional and very personable.
Reply from Rangemaster2026-03-07
Good morning,
We're happy to hear that you are very pleased with your Rangemaster Deluxe Classic! We appreciate your positive feedback regarding the installation, fitting, and removal service. Thank you!
Warm wishes
AGA Rangemaster
Great support for clarification of user instructions and a missing component
I had a few issues and questions about my new rangemaster cooker. Ben on the live chat was very quick to respond to all my questions and also responded positively to arrange a replacement for a missing component. Normally I find live chats online difficult and often repetitive and script driven. Ben just addressed my questions quickly and efficiently. He clearly has considerable product knowledge. Very satisfied!
Reply from Rangemaster2026-03-07
Hi Paul,
We're happy to hear that our live chat support was helpful and efficient in resolving your questions and arranging a replacement. We appreciate your positive feedback and are glad you're satisfied with the service.
Warm wishes
AGA Rangemaster
Quick connection to live chat. Ben was very helpful and dealt with my query in no time.
Reply from Rangemaster2026-03-07
Hi Mrs T,
We are happy to hear that you had a quick connection to live chat and that your query was resolved quickly. We appreciate your positive feedback.
Warm wishes
AGA Rangemaster
Better than the average live chat: no waiting around for ages, clear explanation from Ben when I needed to know where to look for my cooker's serial number, and after clarification of one point, Ben found exactly the items I needed to replace my damaged cooker parts without any waste of time for me
Reply from Rangemaster2026-03-06
Good morning,
We're happy to hear that our live chat provided a clear and efficient experience. It's great to know that we could quickly help you locate the necessary information and replacement parts for your cooker. Thank you for your positive feedback!
Warm wishes
AGA Rangemaster
Your product is awful spent £3,000 on an induction rangemaster , constant repairs in the warranty period and now i have no warranty its fit for the bin. Constant induction problems since day one had over 12 repairs and now out of 5 hobs i can use 2 and not on full power . These are not uk produced anymore complete junk
Reply from Rangemaster2026-03-06
Hi Chris,
Thank you for bringing this to our attention.
We are very sorry to hear that you have experienced so many faults. All of our Rangemaster appliances are manufactured to a high specification, and we would like to look into your case further.
Please could you email your repair details, address, and the serial number of your appliance to [email protected]
, and our team will be happy to assist you.
Warm wishes
AGA Rangemaster
I had a tricky issue with my Classic Deluxe90 which was resolved quickly , efficiently and I was so relieved. I used online chat. Ben answered within a minute and gathered information and Charley helped resolve my issue totally. A fantastic company and quality cookers.
Reply from Rangemaster2026-03-05
Good morning,
We're happy to hear that your issue with your cooker was resolved quickly and efficiently. We appreciate you highlighting the helpfulness of our team. Thank you for your positive feedback and for choosing our cookers.
Warm wishes
AGA Rangemaster
Stella was extremely friendly and professional and made the experience very simple and uncomplicated
Great customer service thank you
Reply from Rangemaster2026-03-03
Hi Lorna,
We're happy to hear that the service was uncomplicated and friendly. We appreciate you taking the time to share your experience with us and thank you for your feedback.
Warm wishes
AGA Rangemaster
Very quick response to my issue. Ben and Gemma were great to deal with.
Reply from Rangemaster2026-02-24
Dear Damien,
We're happy to hear that your issue was resolved quickly. We appreciate you acknowledging our team's efforts!😊
Warm regards,
The AGA Rangemaster Team
Contacted Aga Range Master as had a fault with a kitchen tap from them. Dealt with Charley who was efficient and professional and organised for a replacement tap to be sent to us. Very impressed with their customer services.
Reply from Rangemaster2026-02-25
Dear Cheryl,
We're happy to hear that you were impressed with our customer service. We appreciate you taking the time to share your positive experience and are glad we could efficiently resolve the issue.😊
Warm wishes,
The AGA Rangemaster Team
Excellent service, provided by Loren, fully deserving the 5 stars. This was to direct me to the correct replacement cartridges for a discontinued tap. They were straightforward to fit following the helpful guide, and work perfectly.
Reply from Rangemaster2026-02-24
Dear Paul,
We're happy to hear that you received excellent service and found the perfect replacement cartridges! We're glad the guide was helpful and that everything is working perfectly. Thank you for your positive feedback!☺️
Best wishes,
The AGA Rangemaster Team
Cannot believe that Rangemaster sent out a brand new cooker the Estel Deluxe 90cm dual fuel with a faulty seal on the smaller oven, so bad that the gas fitter advised me not to use it! They did not include a user guide either-only an installation guide for the gas engineer and a" get started" booklet to set the clock so it could be swithched on!
Awful customer service too as an appointment made for a engineer to visit 2 days later was cancelled.Rangemaster out source their repairs and the company in the Southwest A C L Domestic Appliance Repairs, who they use were extrememly difficult to deal with.They could order parts and I would have to wait 2-5 days and then they would make an appointment to come out.I'd sent them a video clip of what was wrong but they would not send it to the engineer. In the end and after repeatedly phoning they agreed to send an engineer out a week and a day after I received the cooker without parts! The company Homemaker Shaftsbury who I had purchased the cooker from was my first call.They promised to try and sort both things out!However they were unsuccessful on both counts! They did manage to email me a copy of the user guide but the print was so small it was extremely difficult to read. I definitely will not use them again.They totally misled me on purchasing by telling me that if I bought from them that their customer service in sorting out any problems that may arise in the future would be excellent. This has turned out to be untrue.
Somehow I was called by Connect who manage warranty repairs for Rangemaster.Eileen was extremely helpful. On sending her the video clip, she got advice from one of their technicians,who said the fault was known to Rangemaster and they had a hinge kit fix.She has ordered this kit to my job number to A C L Appliances, so hopefully when the engineer arrives he will have the correct parts.
In regards to the user guide when I telephoned Rangemaster direct they said they would print one for me and send it by post next week.
The whole experience has been very disappointing and stressful.I have to say I thought Rangemaster would be a much better company to deal with and I now find on registering my warranty that it is only for 2 years not 5 without having to pay for yet another 3rd party company.
Reply from Rangemaster2026-02-23
Dear Janice,
Thank you for taking the time to share your experience. I am truly sorry to read how disappointing and stressful this has been for you, particularly with a brand new appliance.
We understand how concerning it must have been to be advised not to use your appliance, alongside the frustration of cancelled appointments, delays in parts, and difficulty obtaining a clear user guide. While we’re pleased to hear that progress is now being made with the hinge kit, we appreciate that this has taken far longer than it should have.
So that we can personally review this in full and support you properly, may I kindly ask you to email us at [email protected] with:
- Your full contact details
- A summary of the history (including any correspondence)
- Your current job reference number
Once received, we will investigate urgently and do everything we can to help progress and, where possible, expedite the resolution.
We value the trust placed in Rangemaster, and we are very sorry that your experience has not reflected the level of service you expected. We look forward to assisting you directly and restoring your confidence in us.
Warm regards,
Alex and the AGA Rangemaster Team
Excellent delivery and installation service from Johnny and Phil. Delighted to finally receive my new Rangemaster
Reply from Rangemaster2026-02-19
Dear Katrina,
We're happy to hear that you are delighted with your new Rangemaster and the delivery and installation service. Thank you for sharing your positive experience!🙂
Best wishes,
The AGA Rangemaster Team
Hotplate issue
Started to flake on one use when cleaning with hot water / fairy - sending out replacement, should be here within 5 days
Superb Customer Service!
Reply from Rangemaster2026-02-19
Hi there,
We appreciate your feedback and are sorry to hear about the hotplate issue. We're glad a replacement is on its way and that you received superb support. Thank you!😊
Warm regards,
The AGA Rangemaster team
AVOID AS NO AFTER SALES SUPPORT AND HAD TO CHANGE KITCHEN OUTLAY FOUR TIMES AS CONSTANT FAULTS WITH REPLACEMENT 4-DOOR FRIDGE/FREEZER
I sent at least 4 emails and response was "will get back to you" when I requested support of my 1191 Four Door DXD Fridge Freezer. No one returned my enquiry for information on "Low voltage warning" so I called the number given 01926 457628; yet again I was misled because Rangemaster UK do NOT offer support and one is directed to a company called Pacifica Group. I hung on for a long time and in the end the phone died. I guess I have an expensive fridge/freezer and for which I had to alter the kitchen outlay to accommodate but I have most certainly been sold a totally unreliable electrical appliance. AVOID SMART technology because it looks like I am not going to get any answers from Rangemaster despite the fact it is THEIR PRODUCT.....what are they hiding because decent and reputanble companies would own problems and get back to customers. My Rangemaster cooker has lasted an awful lot longer than this dreadful and expensive fridge/freezer and looks like there are probably NO spare parts from China hence why NO response on the telephone. Transparency would be decent and helpful to an elderly Army widow who cannot mend this large useless electrical appliance and have now had to bin an awful lot of good food......thanks Rangemaster for "ghosting me" and having NO support from either yourselves or your so-called Technical partner who allegedly carry out repairs? I am waiting........
Reply from Rangemaster2026-02-20
Dear Ellen,
Thank you for taking the time to share your experience. I am truly sorry to hear about the difficulties you’ve faced with your 1191 Four Door DXD Fridge Freezer and the distress it has caused, particularly given the disruption to your kitchen and daily life. This is certainly not the level of service or support we aim to provide, and I completely understand your frustration.
To ensure your case is escalated immediately, please could you contact us directly at [email protected]
with your full details, repair history, proof of purchase, and the serial number of your appliance? Once we have this information, I will personally ensure your enquiry is prioritised and handled promptly.
We truly value our customers and want to resolve this matter for you as quickly as possible. Thank you for giving us the opportunity to address this, and again, please accept my sincere apologies for the inconvenience you have experienced.
Warm regards,
Alex and the AGA Rangemaster Team
Live chat with Ben was super easy. He pointed me in the right direction to get the part I was looking for. New part on order looking forward to resolving the issue.
Reply from Rangemaster2026-02-19
Hi Brian,
We're happy to hear that the live chat was helpful and that you were able to find the part you needed. We appreciate your order and hope it resolves the issue!😁
Warm regards,
The AGA Rangemaster Team
Johnny and Phil fitted our new Rangemaster. They problem solved all the issues that came up with both the electrics and the worktop. Could not speak more highly of their attention to all details. Explained the workings thoroughly. Many thanks.
Reply from Rangemaster2026-02-19
Dear Linda,
We're happy to hear that the installation of your new Rangemaster went smoothly. We appreciate you mentioning their problem-solving and attention to detail. Thanks for your positive feedback and for taking the time to share your experience.🙂
Warm wishes,
The AGA Rangemaster Team
I have waited a long time for this cooker but it is well worth the wait
Skip and Phil were amazing they took the old cooker out put the new one in checked everything was working properly. Told us about burning off the fumes. and should us how it all worked. They were polite and friendly at all times and left no mess.
Reply from Rangemaster2026-02-19
Dear Belinda,
We're happy to hear that the cooker was worth the wait! We appreciate your positive feedback regarding the installation. It's great to know that our team was helpful and thorough, and that they left your home clean. Thank you!😊
Best wishes,
The AGA Rangemaster Team
Contacted Customer service requesting a part and was told within minutes the part was ordered and on its way. Hopefully the rest of my experience will be as positive.
Reply from Rangemaster2026-02-17
Dear Martina,
We're happy to hear that our service met your needs so efficiently. We appreciate your feedback and hope the rest of your experience is just as positive! Thank you.😊
Best wishes,
The AGA Rangemaster Team
I asked for help finding spare parts for an older AGA oven.
Jackie was very helpful and found what I needed quickly!
Reply from Rangemaster2026-02-13
Good morning,
We're happy to hear that you received such helpful assistance from Jackie in finding the spare parts for your AGA oven. We appreciate you taking the time to leave us feedback!😊
Best wishes,
The AGA Rangemaster Team
