As Britain’s best-loved range cooker brand, Rangemaster is synonymous with Style and Performance. Now, as well as offering freestanding cookers for every culinary need, we also provide everything a kitchen requires, from high-tech built-in appliances to cutting-edge sinks and taps. With a unique heritage that began in Royal Leamington Spa in 1830, where our 90, 100 and 110 range cookers are still made today, we are proud to still be a part of the UK’s tradition for making everyday meals memorable. Our appliances, sinks and taps can help your kitchen become the hub of the home - essential ingredients for modern, multifunctional living.
Written by the business, not verified by us.Rangemaster (rangemaster.co.uk) has a 4.0 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Home & Garden and its reputation is good. 22% of reviews are 1 star, a relatively high share; The business has replied to 88% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-08-25.
Reviewers had a great experience with this company. Customers frequently praise the delivery and installation teams for being exceptionally polite, professional, and very helpful throughout the entire process of setting up their home. Consumers also deeply appreciate the smooth communication and efficient support provided by the office team when arranging the delivery of their new kitchen appliances. Some people were dissatisfied with overall product quality, noting unexpected manufacturing defects, peeling parts, or items arriving visibly damaged on delivery. Others mentioned ongoing frustrations with appliance breakdowns and lengthy repair times when trying to resolve technical issues through customer service.
Auto-generated from all reviews of this business. For reference only.I had a expert called Charley and she was very kind and respectful and helpful in what I was asking her for.
Dear Bernadette, We're happy to hear that you found Charley to be kind, respectful, and helpful! We appreciate you taking the time to share your positive experience with us. Warm regards, The AGA Rangemaster Team
We replaced our cream Dual fuel Classic 90 with the Sage Green Dual Fuel Classic 90 Deluxe which we love. With the extra capabilities of the large oven it makes it very adaptable. The only complaint I have is the smaller fan oven temperature gauge takes forever to register the heat. I feel this is an oversight with the new design door because the sensor does not protrude through the inner skin. I'm sure the temperature of this small oven doesn't take over 25 minutes to come up to temperature.
Dear See Le Bee, Thank you very much for taking the time to share your feedback with us. We’re delighted to hear how much you’re enjoying your new Sage Green Dual Fuel Classic 90 Deluxe. We wanted to review your comments with our technical team and also share them with our design team for future consideration. Following this, we can confirm that the temperature gauge on the smaller oven is primarily intended as a visual feature and is not designed to provide a precise reading. In terms of performance, the smaller oven would typically reach full temperature within approximately 15–20 minutes, depending on the settings used. We hope this offers some reassurance that what you are experiencing would not be considered a fault. That said, we truly value your observations regarding the design, and these have been passed on internally as part of our ongoing product improvements. Thank you again for your thoughtful feedback, and please don’t hesitate to reach out if we can assist you further. Warm regards, The AGA Rangemaster Team
On our 4th appliance in less than 2 years. The induction hobs keep blowing - one only lasted 5 DAYS
Hi Mr Read, We appreciate you bringing this to our attention. We're very sorry to hear that you have experienced multiple faults with your appliance. This is certainly not the experience we would expect, and we completely understand how frustrating this must be. We can confirm that all Rangemaster appliances are manufactured to a high specification, and we would really like the opportunity to review your case in detail and discuss this further with you. Could you please email us at [email protected] with your address, contact number and the serial number of your appliance? Please also include any repair reference numbers or previous correspondence, as this will help us investigate your case more thoroughly. Warm wishes, AGA Rangemaster
We have a 2021 Rangemaster Prof Plus 100 Induction and the hob developed a fault in January 2026. Rangemaster are currently unable to find a service agent to come out due to our location.....we are in central Scotland (PH6) which is frustrating as we are not exactly in a remote area. We are prepared to pay for the visit and required parts as the cooker is out of warranty but that's not the issue. The issue is finding someone to diagnose the fault. Premium quality appliance but sadly let down by lack of coverage for technical support in Scotland.
Hi Pedro, Thank you for your review, and we’re very sorry to hear about your experience. We understand how frustrating this must be having difficulty securing an engineer visit. This is certainly not the level of support we aim to provide. We would really like the opportunity to review this for you and liaise with our service network to see how we can assist in arranging a visit as soon as possible. Could you please contact us at [email protected] with your details, including your name, address, telephone number, and the serial number of your appliance? If you have any previous correspondence regarding this issue, that would also be helpful. Once we have this information, we will investigate further and do our best to find a suitable solution. Warm wishes, Koreene
Order to delivery took substantially longer than we were initially advised. Just 3 months after installation, the multifunction oven cut out half way through roasting a joint (digital clock also died). Having reported it verbally the day after it packed up, I was advised to complete the warranty repair form. I completed that and got an acknowledgement and indication that I would be contacted 2 working days later. I followed up 10 days after initial report (having heard nothing but recognising there were 2 bank holidays in the mix) to discover they'd lost the original request and hadn't passed it to repair company. Shortly after they refer it to the engineer, I get a call from the repair company to say they can't come for over a week because they're only in my area once a week and can't fit me in to their next visit. I'm apparently meant to survive without the oven for almost 3 weeks (all the time this is running down the warranty period without use)! Really not good enough, and not the service I expected from what is badged as a premium product!
Hi Scarlet, I’m very sorry to hear about the delays and the issues you’ve experienced, this is not the level of service we want for our customers. We’d like to look into this urgently and understand what went wrong. Could you please email your name, address, telephone number, serial number, and any previous correspondence to [email protected] so we can investigate further? Warm wishes, Koreene
Reece was able to help me identify my older unit; without a serial number, as it has been cleaned off! Logged the request over the weekend and had a response first thing the next working day including the user guide attached. Brilliant customer service.
Hi Mark, We're happy to hear that we could identify your unit and provide the user guide promptly. We appreciate your positive feedback and are glad you received brilliant customer service. Thank you! Warm wishes AGA Rangemaster
Excellent customer engagement by the customer services team once the faults were reported and hadn’t been dealt with quickly. The issue of the annoying gas hob taking ages for the rings to stay alight with the starter mechanism clicking away was resolved with some User training by the repair engineer. I hope others find this useful too, the gas control knobs need to be pushed in “fully” for the gas ring starting to be successful.
Hi Mike, We are sorry to hear about your experience and the issues you’ve encountered with your Rangemaster cooker and hood. This is certainly not the level of quality or performance we aim to provide, and I understand how frustrating this must be. We’d really like the opportunity to look into this fully and get things resolved for you as quickly as possible. Could you please email us at [email protected] with your name, address, telephone number, and the serial number of your appliance? If you’re able to include any previous correspondence, that would also be very helpful. Once we have these details, we can investigate the issues you’ve raised and work towards a suitable solution. Warm wishes, Koreene
We bought a rangemaster professional and had some issues. I originally posted on here in frustration as I was unable to get in touch with rangemaster to sort out the problem. However they have reached out to me and the issues are in hand.
Hi Mark, I am so very sorry to hear that this has been your experience with us. This is certainly not the level of service we expect any of our customers to receive, and I completely understand how disappointing this must be. We would really like the opportunity to review this in full, understand what has happened, and work with you to get this resolved as quickly as possible. I will require some additional information, including your name, address, telephone number, and the serial number of your appliance. Could you please email us at [email protected] with your details so we can investigate this further? Warm wishes Koreene
Purchased a Rangemaster Professional 90 cm multi fuel cooker 14 days ago. 18th March 2026. Cost £2300 plus extras £60. Delivered with damaged tall oven s/s door. Replacement doir organised sent to engineer to fit. Upon attendance found dooe supplied to also be damaged on unpacking in front of me. Appliance Care arranged another replacement door. That was delivered to the Engineer.30th March. He telephoned me to state the second eeplacement door had been packaged in pristine undamaged outer packaging. The door inside had been supplied damaged, more so than first replacement !!!!!! Contacted by Joel of AO today 01 04 2026 April fools day who suggested it might be easier to replace the whole cooker ! What logic is that ? !! New electrical and gas connection would be required and disconnection.!!! What world do you live in ? STATE I need a PRISTINE door sent. Informed it will be sent directly to my address. Now updated by Aleysha that a new door is to be supplied on 30th April 2026 one month and a half after original receipt of cooker. Not acceptable in any shape or form !!!!! I hope Chief Executive Officer Mr John Roberts of AO reads this . Totally unacceptable resolution no customer care or service a total disgrace. RANGEMASTER AGA get a grip. No reciprocation for customer Brand Loyalty I should have used another company. The matter renains unresolved as todays businessvtoday customer first - thats laughable. 1st April 2026 and NO JOKE !
Dear Kay, Thank you for taking the time to share your experience. I am truly sorry to hear about the repeated issues you have encountered with your Rangemaster cooker. I completely understand how frustrating and disappointing this must be, especially given the time, cost, and inconvenience involved. Please be assured that this is not the level of service we aim to provide. We are actively working with our production team to expedite a replacement door and have specifically requested that it is thoroughly inspected prior to dispatch to ensure it arrives in good condition. We appreciate your patience while we work to resolve this matter as quickly as possible. We will continue to keep you updated on the progress and remain committed to reaching a satisfactory resolution for you. Warm Wishes Koreene
The service from Rangemaster has been nothing other than first class - thank you so much! From highlighting a defect with our cooker, to them agreeing to replace it just a few days later - terrific! Great customer service and much appreciated - thanks again.
Hi Fabrice, We are pleased to hear that our service met your expectations! We appreciate your positive feedback. It's great to know that we could resolve the defect with your cooker and provide a replacement quickly. Warm wishes AGA Rangemaster
I bought a new kitchen sink and tap that were supplied by Rangemaster from a well known retailer. The tap developed a bad leak but was still covered under guarantee. It has taken some time to sort out a replacement and I was becoming more than a little frustrated. However Tracy has been absolutely superb and has expedited delivery of my replacement tap after unpicking what had gone wrong and had caused the frustrating delay. Thank you so much Tracy your concern and care for a customer was first class.
Hi Mary, We appreciate your feedback and are so glad to hear that the issue with your tap has been resolved. We're happy that our team member was able to help expedite the delivery of your replacement. Thank you for sharing your experience. Warm wishes AGA Rangemaster
Very good service, cooker delivered on time, installation carried out very well by Dwayne & Patrick, who were friendly & competent. All packaging taken away &we were given a demo of the cooker functions. They even set the clock to the correct time. Thank you.
Hi Deborah, We're happy to hear that you received excellent service, including on-time delivery and professional installation. It's great to know the team was friendly and helpful. Thank you for your positive feedback. Warm wishes AGA Rangemaster
I just had a new rangemaster fitted, whilst i havent got into real depth with the cooking yet, the two young lads Dwayne and Patrick who delivered and fitted it , in my opinion went the extra mile. Previously i only had a electric rangemaster, therefore unbeknown to me there were issues in fitting, the two lads sorted everthing out and i now have a fully functioning oven. The support and service given was second to none
Hi Jonathan, We're happy to hear that the installation went smoothly. We appreciate your positive feedback regarding the team's extra effort in resolving the fitting issues. Thank you for acknowledging their dedication to providing excellent service!😊 Warm regards, The AGA Rangemaster Team
After 28 years my Rangemaster 110 Gourmet delevoped a fault with the grill. Sadly I found out that all replacement parts are now obsolete so I decided to buy a new Rangemaster 110 Kitchener. It was duly deivered and installed when it was discovered there was a fault with the lower oven ignition. Rangemaster were informed and duly organised an engineer to attend with spare parts. Sadly this didn't fix the problem and it transpired that although extra parts were despatched to the local engineer he had gone on holiday and would be away for 10 days!! I found this completely unacceptable and contacted Rangemaster to say I would speak to the retailer and have my money back within the 30 days as the range cooker was not fit for purpose. I spoke to an extremely nice lady called Tracey who suggested an alternative whereby I have a replacement cooker made ready ex factory and hang on with the defective one until a swap out was arranged. I agreed, and after 5 weeks Rangemaster accredited gas engineers arrived. Removed the defective range cooker and, installed, set up and handed over the replacement. Needless to say everything was ok and we are very pleased with both Rangemaster after sales service, and warranty and in particular Tracey who organised it
Dear Colin, We appreciate you sharing your experience. We are glad that the replacement cooker is working well and that you are pleased with the after-sales service. We are happy to hear that the situation was resolved to your satisfaction.🙂 Kind regards, The AGA Rangemaster Team
Fitting my new Falcon range cooker couldn’t have been better. Skip and Zen were amazing. They sorted a fairly tight install route in no time. Very nice, polite and helpful. 100% recommendation. Thank you.
Dear David, We're happy to hear that the installation of your new range cooker went smoothly! It's great to know the team managed the tight space efficiently and were helpful. Thank you for your recommendation!😊 Warm regards, The AGA Rangemaster Team
Minor clarification sorted immediately, sharing photos in real time chat with Charley.
Hi Tim, We're happy to hear that the minor issue was resolved quickly through real-time photo sharing. Thank you for your positive feedback, we appreciate it.☺️ Warm wishes, The AGA Rangemaster Team
Dwayne and Patrick were excellent and installed our product very well.
Hi Jack, We're happy to hear that the installation was excellent. Thank you for sharing your positive experience with us!😁 Best wishes, The AGA Rangemaster Team
One of the handles snapped, on your rangemaster. Emailed the customer service & got a reply within 24 hours and a new one was sent out with no quibbles. Jackie was great.
Hi Ryan, We're happy to hear that our customer service team was able to resolve the issue with your range cooker quickly and efficiently. We appreciate your positive feedback.😊 Warm regards, The AGA Rangemaster Team
Fast response - query suitable handled
Dear Diane, We're happy to hear that your query was handled suitably with a fast response. Thank you for your positive feedback! Best wishes, The AGA Rangemaster Team
Had a problem. Great communication and easily rectified with no fuss. Outstanding after-sales support from Loren the Consumer Care Advisor. Always a sign of a good, trustworthy company.
Dear Geoff, We're happy to hear that the issue was easily resolved and that you were satisfied with the support you received. We appreciate your positive feedback and thank you for recognizing our commitment to after-sales support. 😊 Warm regards, The AGA Rangemaster Team
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