As Britain’s best-loved range cooker brand, Rangemaster is synonymous with Style and Performance. Now, as well as offering freestanding cookers for every culinary need, we also provide everything a kitchen requires, from high-tech built-in appliances to cutting-edge sinks and taps. With a unique heritage that began in Royal Leamington Spa in 1830, where our 90, 100 and 110 range cookers are still made today, we are proud to still be a part of the UK’s tradition for making everyday meals memorable. Our appliances, sinks and taps can help your kitchen become the hub of the home - essential ingredients for modern, multifunctional living.
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Is Rangemaster legit?
Rangemaster (rangemaster.co.uk) has a 4.0 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Home & Garden and its reputation is good. 22% of reviews are 1 star, a relatively high share; The business has replied to 88% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-08-25.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers frequently praise the delivery and installation teams for being exceptionally polite, professional, and very helpful throughout the entire process of setting up their home. Consumers also deeply appreciate the smooth communication and efficient support provided by the office team when arranging the delivery of their new kitchen appliances.
Some people were dissatisfied with overall product quality, noting unexpected manufacturing defects, peeling parts, or items arriving visibly damaged on delivery. Others mentioned ongoing frustrations with appliance breakdowns and lengthy repair times when trying to resolve technical issues through customer service.
Auto-generated from all reviews of this business. For reference only.
We have a Rangemaster 60cm classic induction hob which yesterday broke with the dreaded E3 error code. This item was fully replaced three years ago after breaking three times for the same error code. Originally, they tried to replace the circuit a number of times before giving up and totally replacing the hob. It would break by us simply turning it on and placing an induction pan on the hob.
Yesterday, it broke again for the same reason, with a loud pop - knocking out the fuse board with it. This is now the fourth time the circuit on our hob has blown. I called Rangemaster this morning and raised a case through their online system. Pacifica called me back to advise they don't deal with 60cm hobs, so I was then put through to another company called Minerva (I think) - I spoke to three different people in different departments before being told that they do not service hobs anymore and essentially good luck getting it repaired because not many engineers will touch Rangemaster hobs.
So now we are at home, with a broken hob, and trying to find anyone who can actually repair it. Over the past 4 years we have spent literal weeks without a hob, and I wish we had never gone with Rangemaster.
Reply from Rangemaster2026-06-04
Good morning,
We are truly sorry to hear about the repeated issues you've experienced with your Rangemaster hob and the difficulties you've faced in getting it repaired. We appreciate you bringing these concerns to our attention.
We would like to review this to fully understand what has happened and resolve this for you. To allow me to review your case further, I will require some additional details: name, address, telephone number and serial number of your appliance. If you can include your previous correspondence and repair references, that would be really helpful.
[email protected]
Warm wishes
AGA Rangemaster
Submitted enquiry on Sunday night and reply arrived first thing Monday.
Excellent response from Charley, both in time and content.
Reply from Rangemaster2026-06-02
Hi Tony,
We are so pleased to hear about your excellent experience with our team. Thank you for sharing your positive feedback!
Warm wishes,
AGA Rangemaster
I bought a Rangemaster sink which looked fabulous from the photos! It arrived directly from Rangemaster Sinks & Taps with film unwrapped and the box looked untaped. Opened it to discover a damaged item, dented and bumped in 4 different places. I believe this was someone's return. The retailer refunded me and assured me this wouldn't happen again if I was to order. So I ordered again and got the same - another damaged product that looked like a return with 3 dents. I cannot use it, as my sink will be inset fitted. Thankfully I was refunded but now I have two dented sinks and I'm worried about ordering another.
Reply from Rangemaster2026-06-01
Dear Sam,
Thank you for bringing this to our attention.
We're very sorry to hear that you received two damaged Rangemaster sinks. This is certainly not the standard of product quality or customer experience we aim to provide, and we completely understand your frustration, particularly after experiencing the same issue twice.
We would like the opportunity to investigate this matter fully and understand what has happened. Could you please email us at [email protected] with photographs of the damage, your order numbers, and any previous correspondence relating to these orders?
Once we receive this information, we will review the products and the circumstances surrounding both deliveries. Should you decide to place another order, we can also arrange for the sink to be quality-checked before dispatch to help ensure it arrives in perfect condition.
We appreciate your feedback and look forward to resolving this for you.
Warm wishes,
AGA Rangemaster
I had an issue with a product and was really disappointed. Koreene responded to my email and dealt with it very professionally and swiftly.
Although I can’t have the product for the model of appliance I have, Koreene resolved the return and refund process without any stress. Thank you.
Reply from Rangemaster2026-05-29
Hi Lynn,
We are glad we could resolve your product issue professionally and swiftly. Thank you for your kind words and for sharing your positive experience with us.
Warm wishes,
AGA Rangemaster
Great support services - Purchased a Rangemaster dual bowl sink from Tapwarehouse, however the sink fixings were missing. Contacted Rangemaster support, and Reece from support recorded the details and then posted out the missing fixings. Due in 2-5 days.
Reply from Rangemaster2026-05-29
Hi Tony,
We're so glad to hear we could assist you with the missing fixings for your sink. We appreciate you sharing your positive experience with us.
Warm wishes,
AGA Rangemaster
Excellent warranty support from Dominik at Novy UK
I recently contacted Novy customer service about a paint blistering and peeling issue on one of the grease filters on my Novy Panorama downdraft hob. From start to finish, the experience was genuinely impressive.
Dominik (Consumer Care Advisor) responded quickly to each of my emails, asked sensible questions to identify the correct parts, and arranged free-of-charge replacement filters under warranty without any fuss or pushback. The whole matter was resolved in just a couple of days, with replacements dispatched and on their way within the week.
Dominik was professional, polite, and a credit to Novy throughout. Exactly the level of after-sales care you’d hope for from a premium brand.
Highly recommended.
Reply from Rangemaster2026-05-28
Hi Kevin,
We are so pleased to hear about your positive experience with our customer service team. It is wonderful to know that we could resolve your issue efficiently and professionally. We truly appreciate your kind words and recommendation.
Warm wishes,
AGA Rangemaster
The service and support I received from Ben at Rangemaster was extremely helpful. He responded to my query promptly and clearly explained how to resolve the issue, which actually, as he reassured me, wasn’t an issue at all.
Reply from Rangemaster2026-05-28
Good morning,
We are so pleased to hear our team provided such helpful and prompt support, clearly explaining everything. We appreciate your positive feedback!
Warm wishes,
AGA Rangemaster
Our new Rangemaster was delivered and installed today by Dwayne and Patrick. They called to let us know they were on the way and from the moment they got here they were polite, friendly and efficient. They were very thorough, making sure the fit was right and doing the necessary adjustments for our antiquated lpg set up. Excellent service, thank you.
Reply from Rangemaster2026-05-27
Hi Simon,
We're so glad to hear about your excellent experience with the delivery and installation of your new Rangemaster. We appreciate you sharing your positive feedback!
Warm wishes,
AGA Rangemaster
The service we received on the day of delivery was exceptional with good communication prior to the installation and efficient service during the visit with no mess left
Reply from Rangemaster2026-05-22
Hi Mike,
We're so glad to hear that our communication and efficient service during your delivery were exceptional. Thank you for sharing your positive experience!
Warm wishes,
AGA Rangemaster
Terrible customer service! I bought a Range master cooker with a faulty thermostat that took 4 weeks to replace. The top rail had paint peeling off after a few weeks which was eventually replaced after many emails! The rail has peeled again, thermostat not working and there's a gap in oven door. I'm being ignored by customer services. I've sent photos and emails but, no response. I believe I bought a return cooker and for almost £800 it is unacceptable. Any decent company would have replaced the cooker immediately. Terrible company!
Reply from Rangemaster2026-05-20
Hi Carole,
We appreciate you sharing your experience and feedback. We are truly sorry to learn of the ongoing issues with your cooker and the difficulties you've faced with our customer service. This is certainly not the level of service we expect any of our customers to receive.
We would really like the opportunity to review this in full, understand what has happened, and work with you to get this resolved as quickly as possible. I will require some additional information, including your name, address, telephone number, and the serial number of your appliance. If you can include your previous correspondence, that would be really helpful. Could you please email us at [email protected] with your details so we can investigate this further?
Warm wishes
AGA Rangemaster
I bought a set of saucepans approximately 17
Years ago with a 25 year warranty & I recently had problems. I contacted AGA and the service was brilliant.
Koreene who with dealt with my issue was efficient, helpful & very pleasant. My replacement saucepans are now in the post.
Reply from Rangemaster2026-05-22
Hi Gerald,
We are so glad to hear about your positive experience with our service and the efficiency of our team. We appreciate you sharing your feedback.
Warm wishes,
AGA Rangemaster
We purchased a £4,000 rangemaster classic deluxe 110 with induction hob. We tried to work out how to set the oven timer so we could go out for the day and arrive home to a cooked chicken for example. We just couldn't find instructions for the latest 3 touch button controllers so decided to phone support. We were then told that the latest rangemaster cookers do NOT have an oven timer feature!!!! This is the most basic of basic oven features that even the oldest and cheapest ovens have. You'd expect the latest top of the range £4,000+ oven would have a greatly improved timer not nothing at all. Absolutely shocking. Honestly I would not have purchased the oven if I'd known this. Why on earth have I paid this amount of money for something that doesn't even have the most basic of features.
Reply from Rangemaster2026-05-20
Hi Darren,
Thank you for taking the time to share your feedback regarding your Rangemaster Classic Deluxe 110.
We completely understand your disappointment and frustration at discovering that this model does not include an automatic oven timer feature. We appreciate how useful this function can be for day-to-day cooking and understand why you expected it to be included.
Regrettably, the automatic cooking timer function is not available on this specific model. We do provide product specifications and user guides on our website to help customers review the available features before purchase, however we are sorry this was not clearer during your buying experience.
We genuinely value your feedback, as comments such as yours help us better understand customer expectations and inform future product development.
Warm regards,
AGA Rangemaster
Our oven, which we have only had for a year, decided to start peeling on one of the control knobs. We tried to fill in the auto form to report it but it said it was out of warranty. Totally confused we went onto live chat. Started speaking with a very helpful Ben! he not only sorted out the problem but also our warranty query. What a superstar Ben is! thank you Ben.
Reply from Rangemaster2026-05-20
Hi Kerry,
We are so pleased to hear that our team member was able to resolve your issue and clarify your warranty. We appreciate you sharing your positive experience with us.
Warm wishes,
AGA Rangemaster
Ben at AGA Rangemaster provided me with great customer service and technical support, all my questioned were answered fully. Ben was very helpful, professional and friendly. Thoroughly recommended.
Reply from Rangemaster2026-05-20
Hi Russell,
We are so glad to hear our team provided such helpful, professional, and friendly service. We truly appreciate your kind words and recommendation!
Warm wishes,
AGA Rangemaster
If I could give zero stars I would. Had the misfortune to buy a 90cm Estel Delux. The only thing worse than Rangemaster's quality is their Customer Service. £3K + range had a defect on arrival - oven light switch broke and disappeared into the unit.
It took them SIX days to get someone from Pacifica to look at it. No fix, no ETA on the part. That was 6th May. Have been calling AO (whom I bought it through) every few days. They put pressure on Rangemaster.. Finally got an update from Pacifica on Thursday 14th May (I think) .. Rangemaster sent them the wrong part, and STILL no ETA on the correct one.
I would get them to come and take it away......but rhe earliest I can get a replacement is 7th July.
Pathetic. Don't buy a rangemaster.
Note to Rangemaster. Don't publish a response to this unless you can give a firm date to fix this...and it's soon.
Reply from Rangemaster2026-05-18
Hi Bill,
I am so very sorry to hear about your experience with us. This is certainly not the level of service we expect any of our customers to receive.
We would really like the opportunity to review this in full, understand what has happened, and work with you to resolve it as quickly as possible. I will require some additional information, including your name, address, telephone number, and the serial number of your appliance. If you can include your previous correspondence and repair references, that would be really helpful. Could you please email us at [email protected]
with your details, so we can investigate this further?
Warm wishes
Koreene
I had an issue with my eR3 Aga. RepairTech (Aga's repair partner) had come out to look at it, but had dismissed the problem as "one of those things".
Working with ChatGPT, I was able to establish the likely cause and wrote to RepairTech demanding that they came back at their expense to sort the Aga out, copying Aga in. Aga (in the person of Alex) were extremely supportive and I strongly suspect that they lent on RepairTech who agreed to send someone out to reinspect the appliance.
Aga's Alex also arranged for the necessary spare parts to be sent directly to me so that only one RepairTech visit would be required.
The parts were duly swapped over and I am pleased to say that the Aga is, once again, functioning as it should.
This is not the only time I have had first-class service from Aga. I used to have an old oil-to electric conversion Aga which had an issue. Once again, Aga were extremely helpful, even to the extent of arranging for people from Telford to come out, partially dismantle it, and rectify the fault themselves.
Reply from Rangemaster2026-05-18
Hi Hugh,
We are so pleased to hear about your positive experience and that your appliance is functioning correctly again. We appreciate you sharing your feedback about our service and the support you received. It is wonderful to know we could assist you effectively.
Warm wishes,
AGA Rangemaster
Horrendous customer service. We purchased a RangeMaster Elise (£3.5K) and have reported that the right oven doesn’t seem to be functioning properly. On first use it heated up so hot it was smoking and hot to touch on the outside.
We immediately contacted rangemaster who said they would send an engineer. Already, I was disappointed as I wouldn’t expect such a high end product to be faulty upon receipt. We were given a time slot which the engineer would come. He turned up over an hour early so we were not at home & refused to wait. Instead, we had to wait for another slot which due to bank holiday was nearly 2 weeks away. We waited for this and then he came on Wednesday. He looked at the oven from the outside and said it was the thermostat. They had said this was the reason already and the reason for the delay in coming out to us was because they were ordering the appropriate part. However, he then said he didn’t have the right thermostat so would have to come back again. He also said “oh I have never seen one of these before” which gives me zero assurance that he knows what he is doing.
We have essentially paid for an oven that does not work and are not being helped to fix it. We are now 4 weeks from registering the initial fault and no further in actually getting support.
Reply from Rangemaster2026-05-18
Hi Helen,
Thank you for sharing your experience.
We are truly sorry to hear about the issues you have encountered with your new appliance and the frustrating service you have received.
Please be assured that we are actively escalating and reviewing your case as a priority to ensure we reach a swift and satisfactory resolution for you. We have also tried to contact you so we can discuss the situation directly and better understand how we can put things right.
Warm wishes,
AGA Rangemaster
Zenon and Steve were efficient, careful and very pleasant. Good ambassador's for the company. David Harris
Reply from Rangemaster2026-05-11
Hi David,
We appreciate you taking the time to share your positive experience. We're happy to hear that the team's efficiency and care stood out to you.
Warm wishes,
AGA Rangemaster
