As Britain’s best-loved range cooker brand, Rangemaster is synonymous with Style and Performance. Now, as well as offering freestanding cookers for every culinary need, we also provide everything a kitchen requires, from high-tech built-in appliances to cutting-edge sinks and taps. With a unique heritage that began in Royal Leamington Spa in 1830, where our 90, 100 and 110 range cookers are still made today, we are proud to still be a part of the UK’s tradition for making everyday meals memorable. Our appliances, sinks and taps can help your kitchen become the hub of the home - essential ingredients for modern, multifunctional living.
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Is Rangemaster legit?
Rangemaster (rangemaster.co.uk) has a 4.0 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Home & Garden and its reputation is good. 22% of reviews are 1 star, a relatively high share; The business has replied to 88% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-08-25.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers frequently praise the delivery and installation teams for being exceptionally polite, professional, and very helpful throughout the entire process of setting up their home. Consumers also deeply appreciate the smooth communication and efficient support provided by the office team when arranging the delivery of their new kitchen appliances.
Some people were dissatisfied with overall product quality, noting unexpected manufacturing defects, peeling parts, or items arriving visibly damaged on delivery. Others mentioned ongoing frustrations with appliance breakdowns and lengthy repair times when trying to resolve technical issues through customer service.
Auto-generated from all reviews of this business. For reference only.
Lak & Mark delivered the oven today, removed our old one, through a very narrow entrance. Everything was extremely quick and efficient and then Lak spent a good amount of time explaining all the different features to us, explaining the warranty demonstrating the different capabilities of the oven. All rubbish was taken away and everything was completed within less than 30 minutes so very happy with the service really nice guys.
Reply from Rangemaster2026-07-06
Good afternoon Tessie,
We're so happy to hear about your positive experience with our delivery and installation team! It's wonderful to know that the process was quick, efficient, and that our team took the time to thoroughly explain the oven's features and warranty. We appreciate you highlighting their professionalism and helpfulness. Thank you for your kind words!
Best wishes,
The AGA Rangemaster Team
Difficult to operate. So many buttons need to be orchestrated and pushed to simply turn on an oven. Very non intuitive.
Reply from Rangemaster2026-07-06
Dear Kevin,
Thank you for taking the time to leave your feedback.
We are very sorry to hear that you are finding your appliance difficult to operate. We appreciate that learning to use a new appliance can sometimes be frustrating, particularly if any part of the user guide is unclear.
We would be grateful if you could contact our team at [email protected], providing your contact details, your appliance model and serial number, along with details of the aspects you are finding difficult to use or any questions you have. We will be happy to review this with you and see how we can best support you in getting the most from your appliance.
We look forward to hearing from you and helping to resolve your concerns.
Kind regards,
The AGA Rangemaster Team
I am quite disappointed with my Rangemaster cooker. I purchased it in December 2022, and the hob has unfortunately cracked during what I consider to be normal use, rendering it unsafe. I had anticipated a much higher level of quality from a brand that is considered premium. The assistance I have received has not been very helpful, and there seems to be no intention of resolving this issue. After investing a significant amount of money in this premium product, I believe we are entitled to better service.
Reply from Rangemaster2026-07-06
Dear Rakesh,
Thank you for taking the time to share your feedback.
We are very sorry to hear about the issue you have experienced with your Rangemaster cooker, particularly as we understand how disappointing this must be given the nature of the fault and the expectations associated with your purchase.
We also regret that you feel the support provided so far has not met your expectations. We would like the opportunity to review your case further and ensure it is fully looked into.
If you have not already done so, please contact our team at [email protected], including your contact details, appliance model and serial number, and a summary of the issue you are experiencing. This will allow us to locate your case and work with you to understand what has happened and how best we can assist you.
We appreciate your feedback and would welcome the opportunity to help resolve this matter for you.
Kind regards,
The AGA Rangemaster Team
We ordered a cooker for the Isle of Man which was due to be delivered mid-May - still NOTHING - totally useless. We are going to order from another company. I have never had such awful lack of service and no communication despite repeated phone-calls and emails.
Edit - NOW they decide they can be bothered to communicate because it is a public bad review. Too little too late and VERY unimpressive that this is the only time they bother. Shows their priority is not customer service at all.
Reply from Rangemaster2026-07-06
Dear D Jones,
Thank you for taking the time to share your feedback.
We are very sorry to hear about the delays and the lack of communication you have experienced regarding your order.
This is not the level of service we aim to provide, and we would like the opportunity to look into this further for you and understand exactly what has happened with your order.
If you are willing to share your details, please contact us at [email protected] with your order information, contact details, and any reference numbers you have. This will allow our team to investigate this as a priority and provide you with a clear update.
We appreciate you bringing this to our attention and hope we can have the opportunity to restore your confidence in our service.
Kind regards,
The AGA Rangemaster Team
Lak and Mark made the process simple and stress free.
Lak and Mark were polite and professional throughout the installation.
Explaining the process and adapting when necessary. Took time to explain the differences between our old oven and the new one. Thank you both.
Reply from Rangemaster2026-06-30
Dear Peter,
We are so pleased to hear about your positive installation experience! It's wonderful that our team was able to clearly explain everything and adapt as needed. We truly appreciate your kind feedback.
Warm wishes,
The AGA Rangemaster Team
Jackie was instrumental in helping me manage my order. She had excellent customer service and was very professional. I am extremely happy with the device she provided me. She’s great!
Reply from Rangemaster2026-06-30
Dear Shantie,
We are so pleased to hear that our team member provided you with such excellent and professional customer service. It's wonderful to know you are extremely happy with your device. Thank you for your feedback.
Warm regards,
The AGA Rangemaster Team
I found the online chat for customer service helpful; it solved my query. It was my first time using this service and I found virtually no wait time; about 1 minute or less.
Reply from Rangemaster2026-06-30
Dear Frank,
We are so pleased to hear that our online chat service was helpful and resolved your query quickly! It's wonderful to know that your first experience with us was positive and that you experienced virtually no wait time. Thank you!
Best wishes,
The AGA Rangemaster Team
We are absolutely delighted with our new Rangemaster Estelle Deluxe! The whole experience was top-tier, thanks to excellent communication from the team. We were especially impressed by Lak and Mark, our delivery team. They were so friendly and professional, making the whole process feel very personal. Lak took the time to show me exactly how everything worked and even sent over extra resources. It’s rare to receive such great service—thank you!
Reply from Rangemaster2026-06-26
Hi Laura,
Thank you so much for taking the time to leave such a positive review.
We are so pleased to read that you are happy with your new Rangemaster and with the service provided by Lak and Mark.
We will be sure to share your feedback with them!
Kind regards,
AGA Rangemaster
Really good customer service with Reece at Rangemaster. I would definitely buy another product and shop at Rangemaster. He made it so easy for me to communicate and explain myself.
Reply from Rangemaster2026-06-25
Dear Sam,
We're so glad to hear you had such a positive experience with our customer service. We appreciate your kind words and loyalty!
Best wishes,
The AGA Rangemaster Team
I'm extremely disappointed in my Rangemaster Classic 60 Induction Cooker, full of cheap Beko circuitry assembled in Turkey masquerading as a quality oven - mine broke after 2.5 years, 6 months out of warranty ... the circuitboard controlling the induction hob failed, after the fan cooling it also failed, leading to a repair so expensive as to make it impractical. The repairman said normally expensive well-built induction hobs come with three circuit boards so the point of failure is smaller, but Rangemaster/Beko crammed everything into one cheap board which meant the hob not only failed but failed beyond repair - I can't adequately communicate how swindled I feel by this purchase. Awful.
Reply from Rangemaster2026-06-24
Good afternoon,
Thank you so much for your review, though we are so sorry to read of the disappointment it is regarding.
Our 60cm models are produced produced to our own technical specifications but I am so sorry to read of the issues you have recently experienced.
If you would like to share any further feedback, we can be contacted via the email address below.
[email protected]
Thank you again,
AGA Rangemaster
No that didnt work!
Tried the email you gave me which bounced back!
I assume there were too many letters in it so tried without two "r"s and it did not bounce back but still no reply!
Tried the phone number you gave me and actually spoke to someone-who could not help me with technical issues!
She gave me the number for the technival support department- came back "Number not valid" !!
Shall I give up?
Glad I am not buying anything new from you!
I just had a very simple quick query about pan supports- can it be this difficult to get a response??
Reply from Rangemaster2026-06-24
Good afternoon Marilyn,
We have checked out emails and can confirm your contact was received.
Our team responded to your query at 11.44 am today.
We would recommend checking your SPAM folder; Otherwise, we can resend this to you.
Best wishes,
AGA Rangemaster.
After sales service were really, really helpful. A particular mention and a big thank you to Reece in customer service.
Reply from Rangemaster2026-06-25
Good afternoon,
We are so glad to hear our after-sales service team was helpful. We appreciate your kind words and thank you for your feedback!
Warm wishes,
The AGA Rangemaster Team
Jackie from customer relations was a lovely lady and helped solve my query. The good will has gone a long way I’d be a returning customer 100% recommend
Reply from Rangemaster2026-06-25
Dear Kaki,
We're delighted to hear our team provided excellent assistance and resolved your query. We appreciate your kind words and recommendation.
Warm regards,
The AGA Rangemaster Team
I had 4 delivery dates and one failed delivery due to sending the wrong vehicle.
However , today Neil and Dwayne came and delivered & installed my cooker. They are a credit to you and deserve a 20 out of 10 score .
Reply from Rangemaster2026-06-23
Dear Andrea,
Thank you so much for taking the time to share your experience.
Whilst we are so sorry to read of the delivery delays, we are pleased that our Home Deliveries crew have been able to offer such a good level of service.
We understand that our team is currently in contact regarding the previous issues, but we will be sure to check in with them.
Warm wishes,
AGA Rangemaster
The base of our saucepan became faulty. It was swapped out within 3 days. Koreene, the Sales Co-Ordinator responded immediately, even more welcome given it was a weekend. Worth noting that we bought the saucepan 20 years ago so the 25 year guarantee proved to be valuable. Thank you Koreene.
Reply from Rangemaster2026-06-22
Hi Andrew,
Thank you so much for your review.
We are so pleased to hear that Koreene was able to resolve this issue for you so quickly.
We will be sure to make her aware of your lovely review.
Best wishes, AGA Rangemaster
I had a faulty oven tray which was replaced under warranty within a few days. Very helpful, very efficient, very quick. My case was handled by Koreene.
Reply from Rangemaster2026-06-22
Hi Elaine,
We are so happy to read that we were able to resolve the issue with your tray under warranty. Your review is truly appreciated and we will be sure to pass your feedback on to Koreene.
Warm wishes, AGA Rangemaster
Our Rangemaster professional deluxe arrived this week. The communication was excellent letting us know the delivery date and delivery guys phoned when they were near. Skip and Zen removed the old oven and installed the new one seamlessly. They were friendly, helpful and professional and quickly noticed a small chip on the front of the hob which was logged straight away. I was contacted the next day to arrange a repair which was extremely impressive. Really glad we ordered and waited for a rangemaster which is a great addition to our kitchen and hopefully it will be perfect after the repair.
Reply from Rangemaster2026-06-22
Hi Emma,
Thank you so much for taking the time to leave us a review and for sharing your kind feedback.
Whilst we are sorry to read that a chip was found on your hob top, we are pleased that our team noticed this and that the necessary visit is being arranged.
Our crew will be delighted to receive your comments.
Warm wishes, AGA Rangemaster
The 5 stars are purely for the delivery chaps Skip & Zen and Rangemaster HO customer services who have delivered a replacement cooker after a couple of months of pain, trying to get the subcontractor deliver a service they were contracted for.
Skip & Zen were brilliant and worlds apart from the experience we had with pacifica (no stars for them!). Rangemaster’s own team is polite, friendly, knowledgeable & helpful. This is proper service so please don’t dilute the brands reputation by using a substandard subcontractor.
Reply from Rangemaster2026-06-19
Good morning,
We truly appreciate you sharing your positive experience with our team and the delivery service. It is wonderful to hear that the replacement cooker was delivered efficiently and that our customer service was helpful.
Warm wishes,
AGA Rangemaster
Very nice looking Rangemaster professional just delivered, on schedule and on time by Lak and Mark. Exceptional delivery and installation team, helpful, neat, respectful and informative. Everything explained clearly and set up perfectly. All packaging on new cooker taken away and old cooker. I highly recommend Rangemaster range cookers and their own delivery/installation service.
Reply from Rangemaster2026-06-19
Hi Frazer,
We are so pleased to hear about your excellent experience with your new Rangemaster professional cooker and our delivery and installation team. We appreciate you recommending our products and services!
Warm wishes,
AGA Rangemaster
