As Britain’s best-loved range cooker brand, Rangemaster is synonymous with Style and Performance. Now, as well as offering freestanding cookers for every culinary need, we also provide everything a kitchen requires, from high-tech built-in appliances to cutting-edge sinks and taps. With a unique heritage that began in Royal Leamington Spa in 1830, where our 90, 100 and 110 range cookers are still made today, we are proud to still be a part of the UK’s tradition for making everyday meals memorable. Our appliances, sinks and taps can help your kitchen become the hub of the home - essential ingredients for modern, multifunctional living.
Written by the business, not verified by us.Rangemaster (rangemaster.co.uk) has a 4.0 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Home & Garden and its reputation is good. 22% of reviews are 1 star, a relatively high share; The business has replied to 88% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-08-25.
Reviewers had a great experience with this company. Customers frequently praise the delivery and installation teams for being exceptionally polite, professional, and very helpful throughout the entire process of setting up their home. Consumers also deeply appreciate the smooth communication and efficient support provided by the office team when arranging the delivery of their new kitchen appliances. Some people were dissatisfied with overall product quality, noting unexpected manufacturing defects, peeling parts, or items arriving visibly damaged on delivery. Others mentioned ongoing frustrations with appliance breakdowns and lengthy repair times when trying to resolve technical issues through customer service.
Auto-generated from all reviews of this business. For reference only.Excellent service from start to finish. Charley was friendly, efficient and professional, and everything was handled flawlessly. I couldn’t fault the service and would happily recommend them. Email reference 1157109
Good morning Boo, Thank you so much for your lovely feedback regarding Charley's service! We will be sure to pass on your comments, as she will be pleased to hear this 😊 Best wishes, AGA Rangemaster
Skip and Clive came this morning to remove my old cooker and do a site survey before next weeks Aga installation.They made the process look effortless and my beautiful parquet flooring has not got the smallest scratch! Skip in particular was a mine of information and was So helpful. I would love it if he could install my new Aga next week.
Good afternoon Pat, Thank you so much for your fantastic review! We will be sure to pass on your feedback to Skip and Clive 😊 Best wishes, AGA Rangemaster
Brought Rangemaster cooker classic 60 induction, have had nothing but trouble, do not buy one.
Hi Chris, We are so sorry to read your review. If you could reach out to us using the below email address, we would like to address this matter further. [email protected] Kind regards, AGA Rangemaster
I phoned rangemaster as I could not find the link for my new classic design range cooker user guide. Spoke to Aleysha who was very helpful and sent me the link.
Hi Margaret, Thank you so much for your review and for your feedback regarding Aleysha. Whilst we are sorry to read of any issues we are pleased that Aleysha was able to assist. Best wishes, AGA Rangemaster
Charley went straight to solution for an ongoing simple cooker hood fault.
Hi Dave, Thank you so much for your review regarding Charley’s service. Best wishes, AGA Rangemaster
The company make the best oven in my opinion this is my second. Please keep up the excellent quality. dont change, However please make it easier to speak to a person............please x
Hi Yvonne, Thank you so much for your positive review! However, we are sorry you had issues contacting a member of our customer service team. We should be available via the below page but we will be sure to pass on this feedback for review. https://www.rangemaster.co.uk/contact-support/customer-support Best wishes, AGA Rangemaster
Review of Rangemaster Dual fuel estate 90 less than 4 years old. We purchased the above model from Currys. These appliances are not at the cheap end of the market and they should be built to last. At the time of purchase the appliance came with 1 year year warranty extendable to 2 years if registered online within 30 days. Note that Rangemaster currently has a promotion for a 5 Year warranty which I believe should be the default warranty for these appliances. I am giving a one star review because of the following problems since the warranty has expired. 1) The main oven does not cook evenly. It bakes less on the left side and less at the front. Yes the oven is level. 2) The appliance sometimes turns itself off when using a temperature over 220c typically when baking bread. 3) The clock timer has now decided that it will no longer bleep to indicate time is up. A power reset does not fix. 4) The chrome finish on one of the door handles has started to chip off. Only ever been cleaned with a microfibre cloth. The cooker has been meticulously maintained, professionally installed and has had relatively light usage. I do not think it is acceptable for this many faults to appear on this type of appliance over this period of time.
Good afternoon, We are so sorry to read of your disappointment regarding the performance of your appliance. Regrettably we are unable to identify your case but we can look to address this matter further if you were to contact us using the below email address. [email protected] Based on the information shared, we will look to assist as best we can. Kind regards, AGA Rangemaster
Terrible oven. Broke 3 times in the first year. First the door broke, then the fan went and then the induction hob failed meaning all rings broke leaving me without a working hob. It took nearly two months for the hob to be fixed in midwinter. In this time I was left heavily pregnant with a toddler with no quick way to warm up food. Eventually after hours on the phone and over 10 service visits, some of which were cancelled on the day, across the year the oven was replaced. For this ridiculous inconvenience where I had to be in the house for a 4 hour window every time a technician came I received £100 compensation. Absolutely appalled that a £1000 oven can have three major faults in the first year and the customer service related to the warranty was the most incredibly frustrating and distressing at times experience. Will never ever recommend a Rangemaster oven to anyone. Avoid at all costs.
Good afternoon, We are so sorry to read about your experience, as this is far from what we would expect for any of our customers. Regrettably, we are unable to identify your case at present but we would like the opportunity to address this matter further. If you could contact us at the email address below, we would like to review this in full. [email protected] Best wishes, AGA Rangemaster
Very frustrated trying to get through to customer service. To my relief I eventually spoke to Jackie. Oh my goodness, she went above and beyond to help with my warranty and was able to confirm this had already been done, I believe on the day my cooker was delivered. A huge thanks to Jackie and if every company had someone like her, there would be no need for a complaints department. A huge thank you Jackie and Rangemaster. Just wish there was a handle for the grill,I can’t see the benefit to the customer. (Oh dear am I complaining!!!! Lol
Good morning Diana, Thank you so much for your review and for providing such wonderful feedback regarding the service Jackie has provided. Though we are sorry to read of initial issues, we are pleased that Jackie was able to offer support. In reference to the grill handle though, I can confirm that all appliance feedback is shared with the relevant teams, though we are sorry that we unable to support this request at present. Best wishes, AGA Rangemaster
Excellent response time - very helpful.
Hi Una, Thank you so much for your review! Kind regards, AGA Rangemaster
Ordered a Falcon deluxe induction cooker from Diss ironworks on 1st May. Was told it was coming on 16th June but that was then postponed to 30th June and then postponed again to 14th July. Each time I took a day off only to be told it was no longer coming!!! Eventually arrived on 14th July by the most ill equipped delivery drivers (not from rangemaster). My £5k induction oven was upside down on the lorry! The drivers wanted the roll it across my drive but my husband refused this and had to help them carry it. They pretty much launched it into my kitchen and took the packaging off to reveal it was upside down ( cracking my brand new limestone flagstone flooring in the process) The oven was missing bolts so it couldn’t be fitted or levelled. I complained stating that it needed to be checked and they tried fob me off with an external company to look at it. Eventually they agreed to send Lak from rangemaster. He arrived but hadn’t been told that the bolts were missing so agreed to come back on Saturday (3 months after my order ). Lak was great and very professional - a real credit to rangemaster and they are lucky to have him but everything else has been an utter shambles!!! Very disappointing and stressful experience!!
Good afternoon Lucy, Thank you so much for taking the time to leave us a review, though we must truly apologise for the experience it is regarding. Regrettably, we are unable to locate your details based on your review but we want to ensure this matter is addressed further. May we ask you to contact us using the below email address? [email protected] Warm regards, AGA Rangemaster
I took delivery of our new Rangemaster oven but noticed a couple of things that need rectifying under warranty. I spoke to Agata in the Customer Services Team who was extremely helpful and knowledgeable. She processed everything efficiently and within a couple of hours I had been contacted to book a time for an engineer to come out. I am confident the small issues will be resolved and am impressed with the way it has been dealt with.
Good afternoon Mr Kirk, Whilst we are so sorry to read of any issues that have occurred, we are pleased that our team have been able to support you by arranging the necessary remedial action. We will be sure to pass on your lovely feedback to Agata! Kind regards, AGA Rangemaster
I bought a Rangemaster kettle for £100 due to its “soft boil” advertised as an extremely quiet kettle It sounds like a plane taking off! I have tried to contact Rangemaster to see if it’s a faulty kettle and have been passed from pillar to post and now onto the fourth email address ! I have tried calling customer service but again, kept on hold whilst they try and work out who is responsible. Dreadful company. Dreadful kettle
Good afternoon, We are so sorry to read of your disappointment and the difficulties you have faced when trying to communicate with the correct team. Regrettably we are unable to locate your details at present but we would like to offer you our own contact point, if you wish to share your order details with ourselves. [email protected] We appreciate this is another contact point but we wanted to ensure we can offer support. Kind regards, AGA Rangemaster
Lak and Mark came to replace our Rangemaster cooker hood due to a fault with the original. Although it was difficult to initially raise the fault with Rangemaster, once Lak and Mark were tasked with the job they were great at communicating, arrived on time and replaced the hood efficiently. They cleaned up after and even helped to fix a minor issue with our Rangemaster oven too. Lak then took the time to explain all of the different settings on our oven. Thank you.
Good morning, Thank you so much for taking the time to leave such positive feedback regarding the service provided by our Home Delivery crew. Whilst we are so sorry to read of any faults, it is wonderful to read the outcome of your recent exchange. Best wishes, AGA Rangemaster
Wonderful to get a person on the end of a phone these days. Particularly one as helpful and charming as Jackie. Sorted out an issue for me in under 24 hours. Her attitude has secured a purchase of a Rangemaster. Thank you
Dear Susan, We are so pleased to hear about your positive experience! It's wonderful to know that Jackie was able to resolve your issue quickly and effectively. We appreciate you sharing how their excellent service influenced your decision. 😊 Warm wishes, The AGA Rangemaster Team
What an absolute joke! I ordered a Rangemaster range cooker almost 2 months ago and have been told from the start that it would be delivered on 29 July. I even logged into the website to confirm all my details, and I received SMS updates on 3 June and 19 July confirming the same delivery date. Then today, out of nowhere, I was told it’s now being delivered on 19 August! I completely understand that delays happen, but why keep confirming 29 July if you already knew there was a problem? A few days’ notice after waiting nearly two months is just not good enough. Really disappointed with the communication. I arranged everything around this delivery date, and now I’m left waiting even longer with no proper explanation. Would have appreciated some honesty instead of repeated confirmations right up until the last minute.
Good morning, We’re very sorry to hear of the late change to your delivery date, particularly after you were repeatedly given confirmation of 29 July via SMS and your online account. We fully appreciate the inconvenience this has caused and the impact it has on plans you will have arranged around the original date. This is not the standard of communication we expect to provide, and we apologise for the disruption and frustration caused. So we can investigate this properly and support you as quickly as possible, please email us at [email protected] with your full name, postcode, and order number (and the retailer name, if the order was placed via a retailer). Once received, we will escalate this as a priority and come back to you with the latest update as soon as possible. Please accept our apologies again for the inconvenience. Warm regards, Alex & The AGA Rangemaster Team
Jonny and Phil were great- efficient and helpful! Thank you
Hi Char, We're so happy to hear that our team provided you with such efficient and helpful service! Thank you for your wonderful feedback. 🤝 Best wishes, The AGA Rangemaster Team
Thanks to skip and zen for their delivery expertise of our new Rangemaster and disposal of the old model. They were efficient helpful and accommodating. They took time to give a quick demonstration of the appliance and helped with the set up run to dispel any manufacturing odours. Many Thanks
Good afternoon Peter, We're so pleased to hear about your positive experience with the delivery and installation of your new appliance. It's wonderful that our team was efficient, helpful, and accommodating, taking the time to demonstrate the appliance and assist with the initial setup. Thank you for sharing your kind words. 🙂 Warm regards, The AGA Rangemaster Team
Bought a new rangemaster cooker from John Lewis and it was delivered and installed by Rangemaster themselves. They also removed our old non Rangemaster cooker Lak, Mark and Clive did a good job, no hiccups, or problems except possibly for Laks sense of humour Lak gave us a run through on the controls which got us off to a good start Pleased with the cooker appearance and performance although unfortunately our saucepans have turned out to be unsuitable for the induction hob It could have been 5 stars but I cannot find a user guide anywhere on the rangemaster site for this precise model just for the previous version which wasn't even made in the same size and some of the functionality (hob pairing for example) isn't as straight forward as it looked when Lak did it
Dear Mike, We’re pleased to hear you’re happy with the appearance and performance of your new cooker, and that our installation team provided a good service. We also understand your frustration regarding the user guide and the induction hob’s compatibility with your existing saucepans. We’re actively working to ensure our product documentation is clear, readily available, and up to date for every model. When you have a moment, please email [email protected] with your details, along with the appliance model and serial number, and we’ll locate and send you the correct user manual. Thank you for your valuable feedback, it genuinely helps us improve. Wishing you a warm welcome to the Rangemaster family, and we hope your new appliance brings you many years of enjoyment. Warm regards, The AGA Rangemaster Team
The person i was chatting to Charley was very helpful and also gave good advice.
Dear Jackie, We're so glad to hear Charley provided such helpful advice. We appreciate your kind words! 😊 Warm regards, The AGA Rangemaster Team
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