As Britain’s best-loved range cooker brand, Rangemaster is synonymous with Style and Performance. Now, as well as offering freestanding cookers for every culinary need, we also provide everything a kitchen requires, from high-tech built-in appliances to cutting-edge sinks and taps. With a unique heritage that began in Royal Leamington Spa in 1830, where our 90, 100 and 110 range cookers are still made today, we are proud to still be a part of the UK’s tradition for making everyday meals memorable. Our appliances, sinks and taps can help your kitchen become the hub of the home - essential ingredients for modern, multifunctional living.
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Is Rangemaster legit?
Rangemaster (rangemaster.co.uk) has a 4.0 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Home & Garden and its reputation is good. 22% of reviews are 1 star, a relatively high share; The business has replied to 88% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-08-25.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers frequently praise the delivery and installation teams for being exceptionally polite, professional, and very helpful throughout the entire process of setting up their home. Consumers also deeply appreciate the smooth communication and efficient support provided by the office team when arranging the delivery of their new kitchen appliances.
Some people were dissatisfied with overall product quality, noting unexpected manufacturing defects, peeling parts, or items arriving visibly damaged on delivery. Others mentioned ongoing frustrations with appliance breakdowns and lengthy repair times when trying to resolve technical issues through customer service.
Auto-generated from all reviews of this business. For reference only.
Unfortunately my new range cooker was faulty but a replacement was organised quickly and the guys that came to swap it over, Skip and Zen were great. Friendly, professional and extremely knowledgeable. Very pleased with the service I have received.
Reply from Rangemaster2026-07-23
Dear Laura,
We're truly happy to hear that despite the initial fault, our team was able to resolve the issue swiftly and professionally. We appreciate you acknowledging their excellent service. 😊
Warm wishes,
The AGA Rangemaster Team
Excellent support from Charley. She (assuming she is a she!), she took the details quickly and efficiently and organised an engineer's visit within 48 hours.
Reply from Rangemaster2026-07-23
Good afternoon Ken,
We're pleased to hear about your positive experience with our support team. We appreciate you acknowledging their efficiency in arranging an engineer's visit so promptly. Thank you for your kind feedback!
Best wishes,
The AGA Rangemaster Team
Charley from Customer Service was really pleasant and helpful. My issue was resolved very quickly. Top class service, as you would expect from Rangemaster.
Reply from Rangemaster2026-07-23
Dear Shirley,
Thank you for your wonderful review! We are delighted to hear that our customer service team was able to resolve your issue quickly and to your satisfaction. We appreciate your kind words and will be sure to share your positive feedback.
Best wishes,
The AGA Rangemaster Team
I contacted Rangemaster about a warranty repair, quick to contact via Chat, Charley the agent was quick to respond and very helpful, very good experience.
Reply from Rangemaster2026-07-16
Hi Tom,
Thank you so much for your feedback! Charley will be pleased to read your feedback 😊
Many thanks,
AGA Rangemaster
From the initial call the day before delivery, I knew that all would be good. Nice friendly , respectable guys. Lak took the time to discuss moving the unit and doing a handover in terms of next steps. We aren't quite ready for install, but Lak offered care assistance if required, at install. Thanks again!
Reply from Rangemaster2026-07-16
Hi Rupi,
Thank you so much for your review.
We are so pleased to read about the service our Home Deliveries team have provided and we will be sure to share your lovely comments with Lak!
Many thanks,
AGA Rangemaster
We have just replaced our Rangemaster after28 years, with a new all singing induction model
Certainly very pleased with the look and functionality to date
A big shout out to Lac and Mark the delivery team on a very hot day
Lac is a particularly engaging chap with 30 years experience with Rangemaster and it showed
His induction session on the functionality was not rushed, he listened to questions, has a great sense of humour and together with Mark who does most of the heavy lifting are great ambassadors for the brand
As we bought from J Lewis we have since added Protection Plus at £200 which extends the warranty to 5 years and adds accidental damage which the standard 2 year policy doesn’t cover
Reply from Rangemaster2026-07-16
Good morning,
Thank you so much for taking the time to leave such a positive review!
We are so pleased to read your feedback, and we will be sure to pass on your kind comments to our Home Delivery crew 😊
Thank you so much,
AGA Rangemaster
Great response from Charley who sorted my request efficiently and speedily. Impressed with him and Rangemaster who sent me replacement parts free of charge.
Reply from Rangemaster2026-07-16
Hi David,
Thank you so much for your review and for sharing such positive feedback regarding the feedback Charley has provided.
We will be sure to pass on your review!
Warm regards,
AGA Rangemaster
I purchased a RangeMaster Professional Plus at the start of the year when renovating my kitchen, I had wanted a rangemaster for a long time as everyone says the quality is fantastic. I have been bitterly disappointed, not even 3 months from new the knobs on the front were starting to peel, the deflector plate on the inside of the grill keeps falling out every time you open the door and now the handles are starting to peel.
I contacted the local service rep who sent me new knobs, unfortunately they have just done the exact same thing.
If I could return this for a full refund and buy something else I would, the quality is awful and certainly not worth the money or effort.
Reply from Rangemaster2026-07-13
Hi Dylan,
Thank you so much for your review, though we must truly apologise for the experience it is regarding.
So that we can look into this matter further, may we ask you to contact us at [email protected]? We would like to review this situation and best assist.
Kind regards,
AGA Rangemaster
From ordering to delivery,all went smoothly. Skip and Zen worked quickly and efficiently to get the old cooker out and new one in dispute a few steps and blistering heat. They are a credit to your team.
Reply from Rangemaster2026-07-14
Good morning Kim,
Thank you so much for your review.
We are so pleased to read your positive feedback and your kind comments regarding Skip and Zens' service.
Kind regards,
AGA Rangemaster
I’d like to thank Reece, Team Leader Support at AGA Rangemaster, for his outstanding customer service.
He was efficient, professional and dealt with my issue straight away with no messing about. He listened carefully, responded promptly and made the whole process quick and stress-free.
What impressed me most was that he also offered to research how Asian cooking pots may affect cast iron pan supports, including why the colour can fade, the best ways to avoid it and the recommended cleaning methods. I really appreciated that he was willing to investigate this further rather than simply giving a standard response.
It’s rare to receive such helpful and proactive customer service these days. Thank you, Reece, for going the extra mile!
Reply from Rangemaster2026-07-23
Dear Shakirah,
We are so pleased to hear about your positive experience with our support team. It's wonderful to know that our colleague provided such efficient and professional service, addressing your concerns promptly and thoroughly. We truly appreciate you highlighting their proactive approach in researching your specific query about Asian cooking pots and cast iron pan supports. We always strive to go above and beyond for our customers, and your feedback confirms we are achieving this goal. Thank you for sharing your kind words; they mean a great deal to us.
Warm regards,
The AGA Rangemaster Team
Skip and Zen were personable and efficient. They managed removal and installation very effectively even with tight turns, gravel and extreme heat. Zen linked up seamlessly with Gas suppler when discovered issue with gas meter and all resolved within 2 hours
Reply from Rangemaster2026-07-13
Good morning Alison,
Thank you so much for your review and for taking the time to leave such lovely feedback for Skip and Zen.
We will be sure to pass your comments on!
Many thanks,
AGA Rangemaster.
The two men that delivered and installed our Aga, Johnny and Phil were excellent, cheerful, friendly and efficient. They manouuvered the cooker safetly and expertly into our home respecting our property at all times. They even moved our old cooker into the garage at their own suggestion. The space was a few mm too tight but immediately a solution was offered and implemented. They were careful and knowledgeable and we were consulted at every stage of the fitting, they also offered lots of useful tips and ideas. They are very satisfied with the service received.
Reply from Rangemaster2026-07-08
Dear Ann,
We are so pleased to hear about your excellent experience with our delivery and installation team. It's wonderful to know that their cheerfulness, efficiency, and respect for your property made such a positive impression. We truly appreciate you sharing your satisfaction with us.
Warm wishes,
The AGA Rangemaster Team
We bought our Stainless steel American style, French door fridge freezer from Rangemaster 5 years ago and it had inherent problems from the start. Rather than report them, we followed the manufacturer’s trouble shooting instructions and fixed the issues. Recently it suffered catastrophic failure. We researched the lifespan of such a product and it states that it should give service of between 10-15 years. We contacted the supplier who washed their hands of the problem and so we contacted Rangemaster and they sent us back to the supplier, who in turn referred us back to Rangemaster. Both companies showed no interest or support. The fridge freezer was guaranteed for 2 years. I feel totally let down by both the supplier and Rangemaster. It’s interesting to note that Rangemaster no longer manufacture fridge freezers under the banner Rangemaster or Aga, this tells me that they are aware of the issues with this supposedly high end household appliance and no longer manufacture them. All we asked for was a repair but both companies washed their hands of the issue. I would no longer recommend Rangemaster to anyone.
Reply from Rangemaster2026-07-13
Good morning Julie,
We are so sorry to read of the issues described in your review.
So that we may address this further, we have located your original contact and will look to follow up with you via email today. We hope to request further information, so that we can explore providing further support.
Best wishes,
AGA Rangemaster.
I bought my dream oven, and found out the hard way that you do not put the silver burners in a dishwasher; they come out black.
My first contact was with the chat line, who refused to do anything to help, but once I contacted the Rangmaster office, I had the most amazing response, and I now have new beautiful burners!
Reply from Rangemaster2026-07-07
Dear Marian,
We appreciate you sharing your experience with us. We are truly sorry to hear about the initial difficulty you faced with the burners and the chat line. We are glad that our office team was able to provide a satisfactory resolution and that you now have beautiful new burners for your dream oven. We value your feedback as it helps us improve our services.
Warm regards,
The AGA Rangemaster Team
Charley was amazing. Helped answer all my queries and gave me the information I needed promptly. Excellent customer service.
Reply from Rangemaster2026-07-06
Dear Nadeem,
We're delighted to hear that Charley was able to assist you efficiently and provide you with all the information you needed. Your positive feedback about the excellent customer service is greatly appreciated.
Warm regards,
The AGA Rangemaster Team
Assistance from Ben from the Customer Care Advisory Team
I was assisted by Ben from the Customer Care Advisory Team and he made sure that I received all the relevant information on the product I was looking at and offered to send me a color sample as I could not find the color I was looking for in any of the local suppliers shops.
This was greatly appreciated and helped make our decision on the Rangemaster product that we are purchasing.
Reply from Rangemaster2026-07-07
Dear Customer,
We are so glad to hear that our team was able to provide such excellent support and assist you in finding the perfect product. It's wonderful that the color sample helped with your decision. We appreciate you sharing your positive experience.
Best wishes,
The AGA Rangemaster Team
