As Britain’s best-loved range cooker brand, Rangemaster is synonymous with Style and Performance. Now, as well as offering freestanding cookers for every culinary need, we also provide everything a kitchen requires, from high-tech built-in appliances to cutting-edge sinks and taps. With a unique heritage that began in Royal Leamington Spa in 1830, where our 90, 100 and 110 range cookers are still made today, we are proud to still be a part of the UK’s tradition for making everyday meals memorable. Our appliances, sinks and taps can help your kitchen become the hub of the home - essential ingredients for modern, multifunctional living.
Written by the business, not verified by us.Rangemaster (rangemaster.co.uk) has a 4.0 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Home & Garden and its reputation is good. 22% of reviews are 1 star, a relatively high share; The business has replied to 88% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-08-25.
Reviewers had a great experience with this company. Customers frequently praise the delivery and installation teams for being exceptionally polite, professional, and very helpful throughout the entire process of setting up their home. Consumers also deeply appreciate the smooth communication and efficient support provided by the office team when arranging the delivery of their new kitchen appliances. Some people were dissatisfied with overall product quality, noting unexpected manufacturing defects, peeling parts, or items arriving visibly damaged on delivery. Others mentioned ongoing frustrations with appliance breakdowns and lengthy repair times when trying to resolve technical issues through customer service.
Auto-generated from all reviews of this business. For reference only.Had a problem with an Aga stainless steel saucepan which we bought over 24 years ago, however as it has a 25 year warranty we approached Aga Rangemaster and Koreene sorted it out. New one has arrived. Many thanks Koreene.
Hi Dennis, We are so pleased to hear that we were able to resolve the issue with your saucepan under warranty. We appreciate your kind words and thank you for your feedback. Warm wishes, AGA Rangemaster
We had a new replacement Rangemaster Professional+ 60 Induction Cooker, delivered and fitted, following a unrepairable failure in the hob (E6 error) within the first few months of purchase of the first. Although the arranging of the delivery of a replacement was delayed for some weeks due to some contractual change, the company was very helpful in every other way. The Rangemaster engineers, Lek and Mark were excellent, fitting the new cooker expertly. Rangemaster staff has been courteous and helpful throughout the process compared to many modern companies that tend to find the customer a burden to be avoided. Thanks.
Hi Tony, We are so pleased to hear that our team provided excellent service and that you are happy with your new cooker. Thank you for sharing your positive experience with us. Warm wishes, AGA Rangemaster
Steer clear I'm afraid to say. I have been trying to get my Falcon Oven fixed by them since last October (having bought it May 2026 with what was meant to be 2 months lead time but delivered 2 months late, Sept 2026) and I can only think they must be going under as I am having virtually non existent after care and service by them. My hob needs replacing and the wrong one has been delivered or its been delivered broken to their engineers 4 times now. The people they use to fix it do not communicate and keep ordering the wrong parts. The oven arrived cooking hotter at the front than the back (the engineer said this is a common problem) and this has still not been fixed, nearly a year later, despite someone coming out to replace a part very late in the evening last autumn. The doors are not adjusted properly so wonky and heat escapes at the bottom. the oven rattles. There seems to be no way to get to the bottom of these problems. I made the decision to go for such a premium oven as I hoped it might be a once in a life time purchase and I loved the look of it but now I can't stand to look at it with it's plank of wood where the hob should be. I've been cooking on camping stoves since last October and can't find a way forward. I hate to write this as I don't want them to go bust as then there really never will be any way to get it fixed but please steer clear at all costs if you value your sanity! I have spend hours upon hours on the phone and writing emails and they as a company just do not function, just like their ovens.
Dear Ella, Thank you for taking the time to share your experience. We're sorry to hear about the issues and the service you have received. We have located your details and understand this has been escalated, with further communication taking place. We will be sure to follow up on this and review this with the teams involved. Warm wishes, AGA Rangemaster
Perfect customer service from a very reliable and efficient Philly and Jonny. They were extremely efficient, courteous and kindly. I’m impressed!
Hi Elizabeth, We're so glad to hear you had such a positive experience! Your kind words about our team are truly appreciated. Thank you for your wonderful feedback. Warm wishes, AGA Rangemaster
Very helpful and professional team - Steve and Andy thank you. Fitted new oven perfectly and quickly with absolute minimal disruption. Thank you both.
Hi Jeff, We're so glad to hear our team provided such helpful and professional service. Thank you for your kind words! Warm wishes, AGA Rangemaster
Excellent product, a few issues with the induction hob which were handed promptly and with great care by customer service. Highly recommended and a company I would definitely use again in future.
Hi Aimee, We're delighted to hear you're pleased with the product and our prompt, careful service. Thank you for your high recommendation! Warm wishes, AGA Rangemaster
We had our new Falcon 1092 Deluxe delivered and installed by Skip and Zen and the old Rangemaster taken away. Service was excellent and very quick. Both chaps were very polite and seemed to really enjoy their job, entertaining us with banter about some of their more entertaining experiences. They were both knowledgeable, professional and a credit to the company. The cooker isn't bad either - very pleased.
Hi Anthony, We are so pleased to hear about your excellent experience with our installation team. It's wonderful that they provided such professional service. We are also delighted you are enjoying your new appliance! Warm wishes, AGA Rangemaster
Took delivery of a beautiful Rangemaster 100 Professional Plus cooker a couple of months ago. Had a small fault of condensation on the door after a handful of uses. Contacted the Rangemaster live chat facility and received just the best care from Ben who assisted us in making the engineer appointment as we were away on holiday at the time….now being superbly handled by Pacifica,the repair company who look after Rangemaster. A joy to see such care and attention to detail being taken in these online days! Thank you Ben.
Good morning, We are so pleased to hear you are enjoying your beautiful cooker and that our team provided excellent care. We appreciate you sharing your positive experience with us. Warm wishes, AGA Rangemaster
Excellent deliver service from Dwayne. My Aga was delivered with great care and Dwayne’s knowledge was second to none.
Hi Jo, We are so glad to hear about your excellent delivery experience and the care taken. We appreciate your feedback. Warm wishes, AGA Rangemaster
Skip and Zen were great at installing new cooker and removing old one - installation seemed effortless thanks guys
Hi Sally, We're so glad to hear our team provided effortless installation! Thank you for sharing your positive experience. Warm wishes, AGA Rangemaster
I’ve just received my new range cooker after. Delivered ahead of schedule and with a short wait time. Skip and Zen fitted and explained it efficiently and excellently and were all round great thank you.
Hi Caroline, We are so happy to hear you had such a positive experience with your new range cooker delivery and installation! We appreciate your kind words. Warm wishes, AGA Rangemaster
NB. Rangemaster has contacted me asking for correspondence and serial numbers from products six years ago! They didn't take any interest at the time! It's without doubt an effort to discredit my review in order to have it removed. Read on....... In 2020 I bought a range, cooker hood, kettle, fridge freezer and toaster. The toaster and kettle were dead in two years. The cooker hood failed after two and half years. This week the fridge compartment failed. I called Rangemaster seeking a paid-for repair only to be passed off to its "partner" Pacifica. Now I have no idea what function or purpose serves because it fobbed me off to a call centre in India and the girl there, with the predictable fake British name, was as much use as clogs on a mouse. Rangemaster's products are by any measure overpriced and under quality and its customer support is even worse. I've ordered a new fridge freezer from a manufacturer with a decent reputation. I'd rather undertake my own dental surgery than buy Rangemaster appliances again. You work hard for your money, learn from my errors.
Dear Gary, We are truly sorry to hear about the repeated issues you have experienced with multiple appliances, as well as the difficulties you encountered during our customer support process. We appreciate you bringing these concerns to our attention. We strive to provide products that are built to last, and we regret that this has not been your experience. To allow me to review your case further, I will require some additional details, including your name, address, telephone number, appliance serial number and any previous correspondence relating to your case. Please send this information to [email protected]. Warm wishes, AGA Rangemaster
Excellent delivery and installation. Lak and Mark were very friendly and explained all the details to us in an easy to understand way. No fuss or bother.
Hi Carina, We're delighted to hear about your excellent delivery and installation experience. We appreciate you sharing your positive feedback with us. Warm wishes, AGA Rangemaster
I brought a charcoal black Rangemaster classic deluxe dual fuel cooker which was delivered the 3rd April, it firstly had a faulty handle but that wasn’t a great issue and replaced, since delivery the oven has leaked water over my floor, I could list the details of contacts over 15 with customer services, but we have now had 2 visits from engineers, the first tightened the magnets, the second fitted a new seal, we tried to say are you checking why it is leaking but all he was interested in was doing what he was told, you get referred to customer services each time, a different person who apologises, spend hours on the phone as they don’t answer the e mails, I'm now in a position of saying the repair hasn’t worked, 4 days since I sent an e mail to say what now, still no reply, the customer services is terrible with no ownership or responsibility, this a £3000 cooker faulty and can’t get anyone interested, I thought this was a prestige company as it says on website ‘some of the best kitchen appliances in the world’ this is one of the worst companies I have dealt with, over 3 months with a faulty cooker and no reply to any updates. Updated 3/7 following 4 engineers visits this has been resolved, finally I got a member of staff who took ownership and responsibility and gave a great service, thank you Koreene.
Hi Darren, We’re very sorry to hear about the ongoing issues with your cooker and the level of service you’ve experienced. This is not the standard we aim to provide, and we understand how frustrating it is to have repeated engineer visits without a lasting resolution. We would like the opportunity to review this fully and get this progressed as a priority. We have sent you an email outlining the next steps and requesting some details to help us investigate further. Please reply to that email with the requested information so we can arrange the appropriate support and work towards a resolution as quickly as possible. Warm regards, AGA Rangemaster
Ben was knowledgeable and sorted the problem with ease.
Good morning, We're glad to hear our team member provided excellent, efficient service. Thank you for your kind words. Warm wishes, AGA Rangemaster
My new cooker was delivered today. Beautifully and carefully delivered by Lak and Mark. Rangemaster office have been superb throughout, keeping me updated. I can’t wait for my new kitchen now so my lovely cooker can be installed. Thank you Lak and Mark and Rangemaster office. I am so happy.
Hi Birgitta, We're so happy to hear about your positive delivery experience and that our team kept you updated. We appreciate your positive feedback! Warm wishes, AGA Rangemaster
Amazingly helpful Koreene managed to change delivery address and get purchase expedited for next day delivery in time for cooking for a large party. Wonderful service
Hi Mary, We're so glad we could help with your delivery and ensure your party was a success! Thank you for your kind words. Warm wishes, AGA Rangemaster
I ordered a new rangemaster on 1 April 2026 via a retailer. I was then handed to Rangemaster to organise delivery. Dozens of emails later plus the wrong cooker being delivered, I finally cancelled the order and got a full refund on 5 June 2026. Never known anything like it. Any senior management at Rangemaster reading this…I look forward to hearing from you.
Good morning, We’re very sorry to hear about your experience with the ordering and delivery process, including the incorrect cooker being delivered. This is not the level of service we expect to provide, and we understand how frustrating and disappointing this must have been. We would like to review this in full to understand what went wrong and ensure any issues are addressed. Please could you email us at [email protected] with your name, delivery address, telephone number, order number (and retailer name, if available), along with any previous correspondence relating to the order and delivery. Kind regards, AGA Rangemaster
I have been having major problems with a Rangemaster cooker I had purchased a little over a year ago. I would like to thank Koreene who works in customer relations for the kindness, empathy and understanding which Koreene showed me in resolving these issues. Many thanks.
Dear Susan, We are so glad to hear that our team was able to provide you with such a positive and helpful experience in resolving your cooker issues. Your kind words are truly appreciated. 😊 Warm regards, The AGA Rangemaster Team
Lacky & Clive did an outstanding job installing my new cooker. They were professional and took real pride in their work. Everything was fitted perfectly, they explained what they were doing throughout, and left the area spotless. A top quality service from start to finish.
Hi Cain, We're so pleased to hear about the outstanding installation of your new cooker. It's wonderful that our team provided such a professional and thorough service, leaving everything spotless. Thank you for your positive feedback. Warm wishes, AGA Rangemaster
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