As Britain’s best-loved range cooker brand, Rangemaster is synonymous with Style and Performance. Now, as well as offering freestanding cookers for every culinary need, we also provide everything a kitchen requires, from high-tech built-in appliances to cutting-edge sinks and taps. With a unique heritage that began in Royal Leamington Spa in 1830, where our 90, 100 and 110 range cookers are still made today, we are proud to still be a part of the UK’s tradition for making everyday meals memorable. Our appliances, sinks and taps can help your kitchen become the hub of the home - essential ingredients for modern, multifunctional living.
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Is Rangemaster legit?
Rangemaster (rangemaster.co.uk) has a 4.0 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Home & Garden and its reputation is good. 22% of reviews are 1 star, a relatively high share; The business has replied to 88% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-08-25.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers frequently praise the delivery and installation teams for being exceptionally polite, professional, and very helpful throughout the entire process of setting up their home. Consumers also deeply appreciate the smooth communication and efficient support provided by the office team when arranging the delivery of their new kitchen appliances.
Some people were dissatisfied with overall product quality, noting unexpected manufacturing defects, peeling parts, or items arriving visibly damaged on delivery. Others mentioned ongoing frustrations with appliance breakdowns and lengthy repair times when trying to resolve technical issues through customer service.
Auto-generated from all reviews of this business. For reference only.
I was informed that there would be a delay on my upcoming order, which would have caused problems.
Sophie was very helpful and communicative, and managed to improve the delivery date that worked for us. Great service.
Reply from Rangemaster2026-05-11
Hi Andy,
We appreciate you sharing your experience. We're happy to hear that our team member was helpful and communicative in resolving the delay and improving your delivery date. Thanks for your positive feedback.
Warm wishes,
AGA Rangemaster
Lovely products and good value for money. But unfortunately do not honour their warranty.
I bought a cooker hood/extractor to complement our existing cooker. It arrived with a faulty motor. RANGEMASTER quickly pushed us to Pacifica/REPAIRCARE to perform the repair but after claiming that the part they ordered was unusable, we have heard nothing. Practically uncontactable and when I did eventually get through, denied any knowledge of the claim and pushed me back to the switchboard.
I advise anyone not to phone too late in the afternoon as they cut you off at 5pm precisely, mid convo!!
Update 5th June: Finally the repair is complete (new motor). To be fair Rangemaster did get on, and stay on, the case until it was complete. But Pacifica were a mare to deal with. I have put back up to 4 stars as Rangemaster do have great products.
Reply from Rangemaster2026-05-11
Hi Lee,
Thank you for your feedback. We’re sorry to hear about the issues you’ve experienced with your cooker hood and the service received under your warranty. We always strive to provide dependable products and a high standard of customer support.
We would appreciate the opportunity to investigate this matter further, gain a full understanding of what has occurred, and work towards resolving the issue as quickly as possible. To help us do this, could you please provide your full name, address, telephone number, appliance serial number, and, if possible, copies of any previous correspondence relating to this matter?
Please send the information to [email protected].
Warm regards,
Koreene
Purchased a Rangemaster fridge freezer and just under 3 years it has failed ! It appears the compressor needs to be replaced but they cannot guarantee that replacing it will work ! This is a £3000 appliance that is not expected to fail after three years but even more disappointing is how Rangemaster respond via their aftersales department ie you got to pay because we only give a two year warranty ! Never mind that a quality appliance ( questionable !) fails after almost 3 years when most advise that a fridge freezer of this quality should be expected 10-12 years ! Very disappointed , actually very very peeved ! They’ll take your money and when it goes wrong they don’t want to know ! Avoid at all costs
Reply from Rangemaster2026-05-05
Hi Larry,
I am very sorry to hear that this has been your experience with us. This is certainly not the level of service we expect any of our customers to receive.
We would really like the opportunity to review this in full, understand what has happened, and work with you to get this resolved as quickly as possible. I will require some additional information, including your name, address, telephone number, and the serial number of your appliance. If you can include your previous correspondence that would be really helpful. Could you please email us at [email protected]
with your details so we can investigate this further?
Warm wishes
Koreene
Very pleased with our Rangemaster Professional. We were kept well informed of the delivery and installation process. It was delivered and installed on time by Phil and Johnny, who were friendly, respectful and efficient. Helpful start up instructions were given by Johnny. Thank you
Reply from Rangemaster2026-05-01
Dear Paula,
We're delighted you're pleased with your Rangemaster Professional. We appreciate you noting how well-informed you were regarding delivery and installation. It's great to hear the team was friendly and efficient and that the start-up instructions were helpful. Thanks for your feedback.
Best wishes,
The AGA Rangemaster Team
I never ever write reviews, even when I’ve had a negative experience but I honestly feel people need to be aware of how awful Rangemaster and their repair company Pacifica are. We have had our oven 2 years and 5 months, bought from new, and we have had the same fault twice now. We’ve now realised (because the same issue has happened twice), that when using more than two of the induction hobs at a time, the whole oven blows. The repair engineers say that this is a known problem, that the plates have been manafactured incorrectly and it’s a recurring repair for them, however of course Rangemaster are “unaware” of this problem.
After trying to charge us for a repair because we were technically a couple of months out of warranty (even though we would have been in warranty for the first repair), they finally arranged a repair with the partnered company Pacifica for 3 weeks time. The day before this was cancelled because of staff sickness/part wasn’t ordered, depending on who you spoke to. A new repair date was booked for a week later, an engineer was sent round without the parts to fix it. A new repair date has been booked for a further two weeks time. We will be going on 6 weeks since our oven blew for a known and recurring fault and still no repair. Who knows what excuse they will come up with in two weeks time. Absolute shambles of a company, of a product and I would never recommend any one spend their money with them.
Reply from Rangemaster2026-05-01
Dear Dani,
Thank you for taking the time to share your experience with us. I’m truly sorry to read this.
We take your concerns very seriously, particularly regarding the recurring fault and the delays you’ve experienced with the repair. This is not the experience we want for you, and we genuinely want to help put this right as quickly as possible.
So that we can investigate this thoroughly and escalate it with priority, could you please send us an email at [email protected] when you have a moment with your full details, including your address and the appliance serial number? This will allow us to locate your customer record and ensure the matter is reviewed and progressed without further delay.
Thank you again for bringing this to our attention. We’re here to support you and will do everything we can to resolve this.
Warm regards,
Alex and the AGA Rangemaster Team
Excellent service. Set up was fast and efficient starting from the transport of the oven into the house followed by the installation. Very impressed with Skip an Zen
Reply from Rangemaster2026-04-30
Hi Simon,
We appreciate you sharing your positive experience with our service! We're happy to hear that the oven transport and installation were fast and efficient.
Warm wishes
AGA Rangemaster
My 15+ year old Aga skillett pan started to delaminate at the base. I sent pictures of it back to Aga and they agreed to replace it FOC.No awkward questions. A new one arrived in the post less than a week later. Thank you to Koreene was the lady at Aga who helped me out. What great customer service from a traditional customer focussed company. Aga cookware is the best. I would be lost without it. All my cookware is Aga and Ive had it all over 15 years. Still as good as new, apart from the skillet!!
Reply from Rangemaster2026-04-30
Good morning,
We're happy to hear that our cookware has served you well for so long! We appreciate you sharing your positive experience and are so glad we could assist with your skillet pan. It's great to know you received such helpful service.
Warm wishes
AGA Rangemaster
I had a superlative efficient response to a query and issues were speedily resolved. I could not be more pleased. Thank you for your professionalism, Koreene .
Carole E.
Reply from Rangemaster2026-04-30
Hi Carole,
We're happy to hear that your query was handled efficiently and your issues were resolved quickly. We appreciate you taking the time to share your positive experience with us.
Warm wishes
AGA Rangemaster
Bought a rangemaster Estel deluxe went online because it didn't come with a manual, spoke to a person on their chat feature, after multiple messages it was determined a small part was missing from the delivery & they would send one through the post which would take 4 days to arrive(1st lie), after 2 weeks, i contacted them again, to be told oh sorry there was an error, it will be dispatched today. it will arrive in another 4 days (2nd lie). after a further 3 weeks, during which time i had emailed them numerous times asking where the part was but received no reply, i went on to their chat feature again, asked where the part was to be told, they had checked with the courier & its being delivered that same day. IT WASNT, yet another lie. i also asked why they never responded to my emails, he couldn't answer. Their customer services is shocking, DO NOT BUY, if i had known now how bad their customer services was i would have shopped elsewhere. its not 1 bad worker, its all the staff seem to blatantly lie to placate you & have no intention of rectifying their mistake.
Reply from Rangemaster2026-04-28
Good morning,
We’re very sorry to hear about your experience and understand how frustrating this must have been.
This is certainly not the level of service we aim to provide, and we would really appreciate the opportunity to investigate this further and put things right for you.
When you have a moment, please could you email us at [email protected] with your details, order reference number, and any case references you may have. This will allow us to look into this thoroughly and work towards a resolution as quickly as possible.
Thank you for bringing this to our attention, and we hope to resolve this for you soon.
Warm regards,
Alex and the AGA Rangemaster Team
Our new Rangemaster Estel was delivered at 8am today
By 9am it was installed and working
Skip and Zen from Rangemaster did a brilliant job and explained everything
Great work and many thanks
Reply from Rangemaster2026-04-29
Hi Kim,
We're happy to hear that your new Rangemaster Estel was installed so quickly and efficiently! We appreciate your positive feedback regarding the installation and explanations provided. Thanks for sharing!
Warm wishes
AGA Rangemaster
Live chat very quick to respond (on two separate occasions). Clear and full info to answer my questions. Good service.
Reply from Rangemaster2026-04-29
Hi Lisa,
We're happy to hear that our live chat provided quick and clear responses to your questions! It's great to know you received good service. Thanks for your positive feedback.
Warm wishes
AGA Rangemaster
Super product - delighted - and supported by an excellent team at Rangemaster
Reply from Rangemaster2026-04-24
Hi Adrian,
We're happy to hear that you are delighted with our product. Thank you for your positive feedback and for recognizing our team's support.
Warm wishes
AGA Rangemaster
You are right with your first line “what went wrong this time”
Let’s start at the beginning.
19/11/22 purchase Range Master CLA60 EICR/C
November 2023, cooker blew, we were given temporary cooker to see us over the Xmas/New year period 23/24.
30/01/24 new CLA60 EICR/C installed.
Late Sept/ early Oct 24 cooker blew.
24/10/24 new hob cancellation R M could not get the parts.
12/11/24 replaced hob.
16/09/25 another new hob.
29/09/25 fan oven repair.
12/12/25 broken door repair.
20/04/26 cooker blew again.
Now one could say we were unlucky but reading customer reviews on this item I don’t think so.
Through out this period especially in the early days getting in contact with anyone from R M was very difficult if not impossible. They always reference to their out sourced repair/service partners Paicfica. Who to their good engineers try their best with a real inferior product.
Conclusion.
My advice to anyone thinking of purchasing a Range Master product of any sort. Think twice, do your research, look for a reputable company that takes customers seriously. Plus has a good customer after care service.
Reply from Rangemaster2026-04-24
Hi Christopher,
We appreciate you sharing your experiences with us. We're sorry to hear about the repeated issues you've encountered with the cooker and hob, along with the difficulties in contacting us.
We would really like the opportunity to review this in full, understand what has happened, and work with you to get this resolved as quickly as possible. I will require some additional information, including your name, address, telephone number, and the serial number of your appliance. If you can include your previous correspondence and job numbers that would be really helpful. Could you please email us at [email protected]
Warm wishes
Koreene
Website not perfect but customer service team made up for it
Couldn't find the userguide I needed on the website (there are so many models, and even though I knew the model number I couldn't match it with the dropdown menu) - hence losing one star - please get some mystery shoppers to work with your web team. BUT I emailed customer service and Charley sent the correct guide within 5 MINUTES and was super lovely.
Reply from Rangemaster2026-04-24
Hi Chilternette,
We appreciate your feedback and are sorry you had trouble finding the user guide on our website. We'll look into improving the search experience. We're glad our customer service was helpful!
Warm wishes
AGA Rangemaster
Good morning,
We appreciate you taking the time to leave us this great feedback! We're so glad that you found our team member helpful.
Warm wishes
AGA Rangemaster
The Rangemaster Professional+ 110 looks great in our kitchen after delivery last week. However we have had some concerns about quality. When unboxed we noticed on the left side towards the rear, there is a piece of shiny steel protruding 3mm from the black casing, whereas the other side is OK. As the cooker still fits and the fault will not be seen, we spoke to the retailer and have decided to keep it. As we use LPG, the jets have had to be changed in accordance with the instruction book provided. For the grill, these instructions say the jet should be changed after replacing the front panel covering the other replaced jets and that access to the grill jet is in the grill section. Our engineer searched for a long time and couldn't find it. He had to leave after spending 40 minutes trying to get through to Rangemaster without success. He returned next day and after searching on Google found that the jet is in fact behind the front panel, like the others. So the Rangemaster instructions are wrong and the panel was removed again and jet replaced. Unnecessary extra work and time spent at this. We have used the cooker today and the oven door popped open several times, which I have in fact seen on other review sites. I have to say that I am left somewhat unimpressed with the build quality, the incorrect instructions provided and await advice on ensuring that the oven door is made to stay firmly closed.
Reply from Rangemaster2026-04-23
Hi Seamus,
I’m very sorry to hear about the issues you’ve experienced and appreciate you taking the time to share such detailed feedback.
While our Rangemaster appliances are manufactured to a high specification, this certainly isn’t the experience we would expect for our customers. We would like to review your case in more detail and discuss this with you directly.
We would like to review this thoroughly to understand what has happened and work towards resolving this for you. To proceed, please provide your name, address, telephone number, and the serial number of your appliance.
Please use email address [email protected]
Warm wishes
AGA Rangemaster
So pleased with my falcon dual fuel cooker. Delivered and installed today by Dwayne and Patrick who couldn’t have been more helpful. Efficient, friendly and competent, explaining how to get the best use out of the cooker. Also, had some cleaning tips!
Reply from Rangemaster2026-04-21
Dear Tina,
We're so pleased that you're happy with your new cooker! It's great to hear that the delivery and installation went smoothly. We appreciate your kind words about our team's efficiency and helpfulness. Thanks for your positive feedback!
Best wishes,
The AGA Rangemaster Team
Koreene was incredibly helpful with an issue I had -sorting out a replacement item the same day I emailed her...
Very efficient and professional-thank you very much
Reply from Rangemaster2026-04-17
Dear Jane,
We're happy to hear that we could efficiently resolve the issue and provide a replacement the same day. Thank you for your positive feedback and recognition of our professionalism.
Best wishes,
The AGA Rangemaster Team
It was an excellent experience from start to finish. Ordering and arranging delivery was highly efficient and transparent. When the Rangemaster Kitchener 90 arrived it met all expectations as regards utility and build quality. Finally, I can't commend highly enough Dwayne and Patrick for their super professional service and workmanship when delivering, installing and commissioning the cooker. This is a British company to be proud of.
Reply from Rangemaster2026-04-17
Dear Rob,
We're happy to hear that the ordering, delivery, and product met your expectations. We appreciate your positive feedback regarding the team's professionalism during installation. It's great to know you're pleased with your experience. Thank you for your feedback!
Warm regards,
The AGA Rangemaster Team
Johnny and Phil from Rangemaster installed our new oven - they were polite, professional and quick. An excellent service and would recommend.
Reply from Rangemaster2026-04-13
Hi Richard,
We're happy to hear that the installation was completed quickly and professionally. Thank you for recommending our services, we appreciate your positive feedback!
Best wishes,
The AGA Rangemaster Team
