As Britain’s best-loved range cooker brand, Rangemaster is synonymous with Style and Performance. Now, as well as offering freestanding cookers for every culinary need, we also provide everything a kitchen requires, from high-tech built-in appliances to cutting-edge sinks and taps. With a unique heritage that began in Royal Leamington Spa in 1830, where our 90, 100 and 110 range cookers are still made today, we are proud to still be a part of the UK’s tradition for making everyday meals memorable. Our appliances, sinks and taps can help your kitchen become the hub of the home - essential ingredients for modern, multifunctional living.
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Is Rangemaster legit?
Rangemaster (rangemaster.co.uk) has a 4.0 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Home & Garden and its reputation is good. 22% of reviews are 1 star, a relatively high share; The business has replied to 88% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-08-25.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers frequently praise the delivery and installation teams for being exceptionally polite, professional, and very helpful throughout the entire process of setting up their home. Consumers also deeply appreciate the smooth communication and efficient support provided by the office team when arranging the delivery of their new kitchen appliances.
Some people were dissatisfied with overall product quality, noting unexpected manufacturing defects, peeling parts, or items arriving visibly damaged on delivery. Others mentioned ongoing frustrations with appliance breakdowns and lengthy repair times when trying to resolve technical issues through customer service.
Auto-generated from all reviews of this business. For reference only.
Despite paying for a "gas safe" delivery team to disconnect my old range, and speaking to them a few days before delivery, they sent a team that were not gas safe (despite assurance that all their teams were gas safe) and who frankly didn't seem to have a clue.
The cooker was delivered two weeks later by an excellent team who were "gas safe" and extremely professional and thorough.
Reply from Rangemaster2026-03-25
Good afternoon Andy,
Thank you very much for your feedback. We are truly sorry for the experience you encountered, and we will ensure your comments are shared with the relevant teams to help us continue improving our services.
We are very pleased to hear that the matter has now been resolved, and we hope that your appliance brings you many years of enjoyment.
Warm regards,
The AGA Rangemaster Team
Agata was very helpful and resolved the problem with my tap by return.
I was very impressed with the service received by Agata and she kept me informed the same day regarding the part required and delivery date.
Five star service! Well done …
Reply from Rangemaster2026-03-23
Hi Mark,
We're happy to hear that the issue with your tap was resolved quickly. We appreciate your positive feedback regarding the helpful service you received and the updates you were provided. Thank you!
Warm wishes
AGA Rangemaster
I contacted Rangemaster when we acquired an old dual fuel classic 90, and asked if there was a user/manual guide for the cooker because I had not been able to find one. Charley was extremely helpful and was able to give us the exact date our cooker was built, from the serial number. Charley explained their archives of manuals did not go back that far, 2004, but that the 2009 would probably be suitable, he sent us the download, and it is.
A very helpful company.
Reply from Rangemaster2026-03-23
Hi Patricia,
We're happy to hear that we could assist you with your cooker manual. It's great to know the information we provided was helpful. Thank you for your positive feedback!
Warm wishes
AGA Rangemaster
Replacement paets enquiry for Rangemaster Professional+ 60 induction.
Having looked at the users guide in order to ascertain the relevant part number need, Unfortunately, I could not find it listed.
Therefore, I e-mailed AGA Rangemaster Consumers Rangemaster, on Wednesday the 18th of March 2026, my enquiry was assigned:AGA Rangemaster Consumers Rangemaster. [#1099070]
By the 20th of March 2026, I received an impressive detailed response from Charley.
Reply from Rangemaster2026-03-23
Hi Remo,
We appreciate you sharing your experience. We're glad to hear that you received a helpful and detailed response regarding your part number inquiry. We value your feedback.
Warm wishes
AGA Rangemaster
I have had a very bad experience in the past with support at rangemaster, but i'd really like to thank charley. i dont know there last name, but we had some outstanding issues and the individual looked at the customers issues and helped solved them rather than make excuses, if people followed the same approach i think issue would get resolved quicker instead of going in circles
Thankyou!
Reply from Rangemaster2026-03-20
Dear Usman,
We appreciate you sharing your experience. We're happy to hear that the issues were resolved and that Charley provided such helpful support. Thank you for your feedback!😄
Warm regards,
The AGA Rangemaster Team
We've just had our new Rangemaster cooker delivered and installed. Mark and Paul were excellent. Nothing was to much of a problem and they explained everything we need to know to operate the new cooker. Excellent service
Reply from Rangemaster2026-03-20
Dear Steve,
We're happy to hear that the Rangemaster cooker delivery and installation went smoothly! We appreciate your positive feedback regarding the team's helpful explanations and excellent service. Thanks for sharing!🙂
Best wishes,
The AGA Rangemaster Team
Straight forward. And happy with the response I got.
Reply from Rangemaster2026-03-20
Good morning,
We are happy you found our service straightforward. Thank you for sharing your positive experience with us, it means a lot to our team. 😊
Warm regards,
The AGA Rangemaster Team
Purchasing the Rangemaster cooker from John Lewis was a pleasure. Only on the agreed delivery date did we experience Rangemaster cancelling the delivery four times delaying delivery for a further four weeks and finally cancelling during the delivery window date/ time. Inexcusable and extremely stressful as we prepared our home in readiness. The only redeemable feature was the excellent, professional and courteous delivery/ installation engineers, Johnny and Phil.
Reply from Rangemaster2026-03-18
Dear Mary,
Thank you for bringing this to our attention.
I would like to sincerely and profusely apologise for the experience you have had, and for the delays you have encountered. This is certainly not the level of service we strive to provide, and we are truly sorry for the inconvenience caused.
We very much want to make this right for you and would welcome the opportunity to review your case in detail and discuss this further. When you have a moment, could I kindly ask you to email your details to [email protected]? Once received, we will review this promptly and do everything we can to support you.
Thank you again for your patience and for giving us the opportunity to address this.
Warm regards,
Alex and the AGA Rangemaster Team
Eventually received our rangemaster cooker after many months of delays.
Not been used much due to owning a ninja airfyer.
My son and I wished to cook different things with different temp settings only to find the oven door pops open on one of the ovens. Tried contacting rangemaster to be transferred to a line that is not operating at the moment.
Not impressed with the lack of customer service.
Reply from Rangemaster2026-03-18
Hi Dorothy,
We’re sorry to hear that you’ve experienced delays and are now having issues with your oven door.
We would be happy to arrange an in-warranty service visit to resolve this for you. To proceed, please could you provide your full name, address, contact telephone number, the serial number of your appliance, and images or a short video showing the reported fault.
Please send these details to [email protected], and our team will arrange the next steps.
Warm wishes
Koreene
I had been experiencing issues with a Rangemaster range which became a bit of a convoluted experience. However, my recent experience with Ben, customer service, has changed a negative view to a positive one. Thank you Ben for all your help. Very much appreciated.
Reply from Rangemaster2026-03-19
Hi Cassy,
We're happy to hear that the issue you experienced was resolved. We appreciate you bringing this to our attention, and we are so grateful for your positive feedback. Thank you for your review!
Warm wishes
AGA Rangemaster
Jackie was really good at replying promptly to.my email query ref warranty, the Falcon range cooker is amazing and has a solid industrial feel to it, looking forward to giving some good use over the years.
Reply from Rangemaster2026-03-17
Hi Tom,
We're happy to hear that the email responses regarding your warranty were helpful. It's great to know you find the Falcon range cooker to be high quality. We appreciate your feedback and hope you enjoy it for years to come!
Warm wishes
AGA Rangemaster
Following a small recent product issue at one of our developments, we were quickly provided with a replacement tap. Loren handled the matter promptly and professionally, keeping everything moving smoothly and ensuring the issue was resolved in a very short time. Thanks to Loren’s efficiency and attention to the situation, we now have a happy customer whose problem was dealt with quickly and effectively.
We use Rangemaster for nearly all of our plumbing products, and it’s very reassuring to know that if any issues ever arise, they will be handled with the same level of care and efficiency.
Many thanks to Loren for the excellent support.
Reply from Rangemaster2026-03-17
Hi Liam,
We're happy to hear that the replacement tap was provided quickly and the issue was resolved efficiently. We appreciate your continued trust in our plumbing products. It's great to know our support met your expectations and ensured customer satisfaction. Thank you for your positive feedback.
Warm wishes
AGA Rangemaster
We had an issue with our new Rangemaster that needed replacing. Skip and Zen came to take away the original oven and very quickly and professionally installed the new one. They were efficient, friendly, and made the whole process smooth and stress-free.
They also took the time to clearly explain all the functions of the new oven, making sure we understood how everything worked before they left. Their professionalism and helpful attitude were brilliant. Excellent service all around.
Reply from Rangemaster2026-03-17
Hi Chloe,
We're happy to hear that the replacement and installation process was smooth and stress-free. It's great to know the team was efficient and helpful in explaining the new oven's functions. Thank you for your positive feedback!
Warm wishes
AGA Rangemaster
I recently bought the Rangemaster Classic Deluxe Induction Range Cooker 110cm in Olive Green (CDL110EIOG/C). The colour is beautiful, but unfortunately Rangemaster has discontinued it and the only one I could find came with chrome fittings.
I contacted Rangemaster to ask if it would be possible to swap the chrome fittings for brass ones and even offered to pay extra for this service. I was told this isn’t something they offer and that they wouldn’t recommend changing them.
What surprised me most was being told that they receive many enquiries about this. If so many customers are asking for brass trim, it seems like a missed opportunity not to offer a factory swap or official trim kit.
Great cooker, but disappointing lack of flexibility from Rangemaster when it comes to something that many customers clearly want.
Further to your reply, you have only discontinued the colour of the rangemaster, not the entire model so your response is not relevant. Can you reply again please taking this into consideration.
Reply from Rangemaster2026-03-16
Hi Jacqui,
Thank you for your feedback on the Classic Deluxe Induction Range Cooker. We’re pleased to hear that you love the colour.
We’re sorry for the disappointment regarding the chrome fittings and the lack of a brass trim option. As this particular model has now been discontinued, we’re unfortunately unable to offer alternative fittings.
We appreciate your suggestion and will be sure to pass your feedback on to our product development team for future consideration. Thank you for taking the time to share your experience.
Warm wishes,
Koreene
Zen and Skip were quick, helpful and practical. It was very reassuring after some belated and concerning information about the installation from Rangemaster.
They changed cookers and tested everything remarkably swiftly. A satisfied customer.
Reply from Rangemaster2026-03-16
Hi Nigel,
We're happy to hear that the service was quick, helpful, and practical. We appreciate your feedback and are glad everything was tested swiftly to your satisfaction.
Warm wishes
AGA Rangemaster
Charley could not have been more helpful and swift in response to my query.
Reply from Rangemaster2026-03-12
Dear Jenny,
We're happy to hear that the assistance provided was helpful and that the response to your query was swift. Thank you for your positive feedback.🙂
Best wishes,
The AGA Rangemaster Team
Whilst I remain disappointed with the Rangemaster gas oven we bought to replace a similar item we had had no problems with for 20 years (much prefer the old one!), I have to say that Rangemaster have been exemplary in resolving the matter.
The 2 guys who delivered/installed the cooker yesterday were brilliant (sorry, I didn't get their names). Also, special thanks to Charley for the on-line help.
Reply from Rangemaster2026-03-13
Good morning Trixie,
We appreciate your feedback. We're happy to hear that the installation went well and that our online help was beneficial. We acknowledge your disappointment with the new oven and are grateful for your recognition of our efforts in resolving the matter.🙂
Warm regards,
The AGA Rangemaster Team
We recently had our cooker fitted and we are extremely pleased with the service provided. Skip and Zen were punctual, professional, and clearly very knowledgeable. They took the time to ensure everything was installed safely and correctly, explaining what they were doing along the way.
The work was completed efficiently and the area was left clean and tidy afterwards. It was reassuring to see such care taken with the installation, and the cooker is now working perfectly.
I would highly recommend this service to anyone needing a cooker fitted. Reliable, professional, and excellent workmanship.
Reply from Rangemaster2026-03-13
Dear Suzanne,
We're happy to hear that you are pleased with the cooker fitting service. It's great to know the team was punctual, professional, and knowledgeable, ensuring a safe and correct installation. We appreciate your recommendation!😊
Warm wishes,
The AGA Rangemaster Team
Just poor CUSTOMER service farmed out to poorer repairers
Bought a range cooker from the self proclaimed Britains best loved cooker company (ha!) in December 25, one of the ring ignitions has failed already. Contacted Rangemaster two days ago. They farmed out the repair to another company who promised to be in touch within 24 hours to (two days ago). They did contact me after 24 hours to say that someone would be in touch today, still nothing after two days. Is it the repairer who is failing to repair or is it Rangemaster who farm out their responsibilities to poor 3rd parties who cannot carry out their responsibilities.
No doubt they will be all apologetic on here, but recent reviews say otherwise.
Be careful spending top dollar for perceived quality (it isn't) and hope it doesn't break down if you succumb.
Reply from Rangemaster2026-03-13
Good morning RD,
Thank you for your feedback, and I’m very sorry to read about your experience.
Regrettably, I’m unable to identify your details from this review alone. If you would be happy to contact us directly at [email protected] with your details, I will be able to locate your customer record and ensure this is reviewed as a matter of priority.
We would very much like the opportunity to look into this for you and help move things forward as quickly as possible.
Kind regards,
Alex
We purchased a Rangemaster Classic Induction (60cm) cooker as part of our kitchen renovation in July 2024. In the 18 months since then, the power board for the induction hob has stopped working twice (in March 2025 and November 2025). It was still under warranty (thankfully!) but on the second fault it took over one four weeks to be repaired. We are now anxious every day that we use it as it seems to be only a matter of time before it breaks again.
It is clear that this cooker is not fit for purpose having failed us twice in 18 months. We would expect a Rangemaster cooker (or any cooker for that matter) to last for many years before a fault appears. We can also see from other recent online reviews of this cooker that there are many other customers who have experienced the same issue with the hob so there does seem to be a design fault with this component of the cooker.
We contacted Rangemaster to express our dissatisfaction with the cooker and received no response to our correspondence. We then followed the complaints process outlined on their website but have also not received a response to this (or a follow-up) which is really quite staggering.
We chose this product largely because we mistakenly trusted the brand and we have been so disappointed with both the quality of the product and the customer service (which has been non-existent). We would strongly advise potential customers to spend their money elsewhere. This is sadly not a reliable company, despite the strength of the brand and the history associated with it.
Reply from Rangemaster2026-03-09
Dear SD Thompson,
Thank you for taking the time to share your experience with us.
I am very sorry to hear about the issues you have encountered with your Rangemaster cooker, and equally for the lack of response to your previous correspondence. This is certainly not the level of service we aim to provide.
Your comments have raised some concern on our side that your earlier emails may not have reached us successfully, and I sincerely apologise if this has been the case. So that we can look into this properly and assist you further, I would be very grateful if you could please resend your correspondence and details, alongside our proof of purchase to [email protected].
Alternatively, you are very welcome to call us directly on +44 1952 458152 and ask for Alex. This will allow us to locate your customer record, discuss the matter with you in more detail, and see how we can best assist moving forward.
Once again, please accept my sincere apologies for the frustration this situation has caused. We truly appreciate you bringing this to our attention and look forward to helping you resolve the matter.
Kind regards,
Alex on behalf of the AGA Rangemaster Support Team
