I’m still getting used to my machine
I’m still getting used to my machine, but so far I am really enjoying using it. I don’t know if I’m imagining, but I feel like there has been a difference already. Can’t wait until I’m really accustomed to it!
About ReliveX
Data updated- Website
- relivex.com
- Category
- Beauty & Well-being
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 101 reviews
- Replies to negative
- 29% (6/21)
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About this business
Your solution for daily relief and support. When discomfort becomes your daily companion, it is important to find support that can improve your quality of life. Our massagers are designed to provide targeted relaxation to areas such as the feet, legs, and back. Whether you experience stiffness or heaviness, our devices help promote comfort within 15 minutes a day. No medication, no complications—just effective support for a life with greater ease.
Written by the business, not verified by us.Is ReliveX legit?
ReliveX (relivex.com) has a 3.8 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Beauty & Well-being and its reputation is mixed. 20% of reviews are 1 star, a relatively high share; The business has replied to 29% of negative reviews; Reviews mostly discuss Product, User experience, Quality. Last updated 2026-08-11.
What reviewers say
AI generatedReviewers had a great experience with this company. Customers frequently praise the wonderful product for providing noticeable pain relief, noting that it helps significantly with back and nerve discomfort during daily routines. Consumers also appreciate the fantastic quality of the device, highlighting that it is compact, very simple to set up, and convenient to use every single day. However, some people mentioned frustrating experiences regarding delivery delays and unexpected recurring subscriptions automatically added during the online ordering process. A few reviewers were also dissatisfied because the replacement gel pads wore out quickly and contacting customer support proved difficult.
Auto-generated from all reviews of this business. For reference only.What people say
Contradictory private emails verses ReliveX responses on Trustpilot
This is my fifth review aimed at all potential buyers, the reply’s from ReliveX on Trustpilot are not to be believed! They are All false, please please avoid this company. Please read the last reply to my fourth review below Marianne, you are right for the fourth time, and that sentence alone is our verdict. The email you received tonight — fees, a return requirement, a request for your agreement, should never have been sent. It contradicted what we committed to here publicly, and it has been withdrawn in writing. What we promised is what has now been done: your refund in full for orders #125427 and #125629, every payment of 14 July, no deductions of any kind, nothing to return. The transaction references are in your inbox alongside our direct apology. We are not asking you to confirm, agree to, or do anything further, this closes on our actions, not your patience, which ran out long ago and rightly so. And today I received the copied and pasted email below and of course needless to say NO refund, I’ve-had to xxxxxxxxx a link out of the copy as Trustpilot do not allow links. Hi Marianne, Thank you for your message and for sharing the screenshot. We apologize for the confusion caused by the response you received on Trustpilot. However, all refunds are governed by our official return policy, Xxxxxxxxxxxxxx processed exclusively through this support channel. The correct and binding resolution for your case is the one we outlined in our previous email. To restate it clearly. Order #125629 ($116.90) carries a 15% hygiene fee of $17.54 and the single $15.00 return label, leaving $84.36. Order #125427 ($89.95) carries a 15% hygiene fee of $13.49, leaving $76.46. As a courtesy, only one return label is charged across both orders. This brings your total refund to $160.82, processed once the items are returned to our warehouse and inspected. These fees apply consistently to every return and are not something we are able to waive, and a refund without return of the items is not something we can offer under our policy. To proceed, we need your written confirmation that you agree to the refund amount of $160.82. As soon as we receive it, we will issue your prepaid return label with the complete instructions so your refund can move forward without further delay. Kind Regards, Chamberlie - Customer Support The above email received today, and the reply on Trustpilot last night, this is how this ReliveX customer service operates, I warn all you potential customers to be aware, do not purchase from this company. The statement reply’s on Trustpilot mean absolutely nothing, they are an attempt to fool potential buyers, the reply I got stated my refund was processed and an apology email, neither refund nor apology email was received, instead I got the above email which contradicted everything in the Trustpilot reply. Be warned, avoid this company , the ReliveX gadgets are faulty and there is absolutely no90 day guarantee of refund as promised Avoid at all costs , absolute crooks.
I've been using relivex for the last 2…
I've been using relivex for the last 2 months and I just had to give a review. I have 2 slipped discs in my lower left back and the disc is touching the sciatica nerve and I was admitted to hospital with it. I had the steroid injection done but to be honest ,I didn't feel that it worked. In fact I felt I had nerve pain after it which I didn't have before I got the injection. Then my husband did some research and came across relivex and I'm so so happy he did. I've been using it about 2 months now and the difference it's made to my radiating nerve pain. Before I start using it I couldn't even walk just limping. Now I'm able to walk better. The pain is 90 per cent gone. I do still have slight pain but that's because I have 2 slipped disc. This device isn't going to fix your discs but my god it'll ease your pain and strengthen your back muscle. I hope this helps anyone who is in the same pain as I was. Delivery took a little while but it still deserves 5 stars from me. Thank you relivex.
I have lived with Stenosis for years…
I have lived with Stenosis for years but it wasn't until about 15 years ago that it really affected my life. On top of that I now have Sciatica. I have had shots, physical therapy, ablasions, medication and nothing has worked. I saw Re-LiveX advertised and read numerous comments. I thought probably another too good to be true advertisement but when you are constantly in pain, you'll try anything to feel better. The first day I tried it I didn't feel anything but I read that could happen. Day 2 a.m., I felt it through each cycle. I'm on day 3 and continue the routine. I have a little bit of trouble placing the pads on my back and wonder if I'm placing them correctly. I will continue my 90 day period and am praying for miraculous results.
The machine seems to help
The machine seems to help. It's still early days yet, but so far so good. The units are a little tricky to attach to your own back and for some reason one will work sometimes and sometimes they both work. It's hard to tell whats going on when the units are behind you. But overall, happy with the purchase. It seems to do the same thing physical therapy does at a fraction of the price. And unlike PT, I can so several times a day and in various places, which seems to help.
This company is acting in a fraudulent…
This company is acting in a fraudulent way by still allowing transactions from peoples accounts and no machine turns up.this is wilfully committing fraud which is now in the hands of the serious fraud team in uk and now with the FBI serious fraud investigation teams.watch this space.relive x.com it's coming.
It works well and is a great tandem to…
It works well and is a great tandem to physical therapy. My therapist was exited I had one, and I'm seeing serious results. I would recommend this along with a physical therapist regimen. NMES isn't for pain killing, it fixes the problem. Still a little painful process, but this is doing it.
I just order it and they double charge…
I just order it and they double charge me, so I try to call to fix it, got no response. Then I email them and told them I wanted it fixed and take off the extra charge. They emailed back and said they could not change it that it already went through but they would offer me a discount next time I order. I think it a scam!!! DONT BUY!!!!!
First time user
I’ve been using it for a few days now and I’m very happy with the results. I’m looking forward to see if it actually helps my back in a couple months.
I was nervous about ordering online but…
I was nervous about ordering online but so pleased I did . I’ve only had 4 sessions with Relive X but is helping with my pain already and have slept a lot better , I’m hoping for even better results the more I use it . It’s so compact and I love how easy it is to use and the 15 minute timer is great . Great so far , will update more after more sessions . Onwards and upwards ! Would definitely recommend . Ordering was very easy too !
Gel patches
Had problems with gel patches one would not activate wrote to customer support who said this was normal? We decided to order new gel packs a d it’s working fine so apparently there was a problem I wanted to get refund but was told I had to make a video of what we are doing it not rocket science we were doing everything correctly.
Excellent product
This is a good quality product, and the delivery time following purchase is very good. The item works well and is simple to use….hopefully it will ease the pain for my wife who suffers from a spinal stenosis….
I have been using the system for 4…
I have been using the system for 4 days… i currently see a marginal improvement in what I am feeling. I had been using Dr Ho’s system and it feels similar, but the pain using ReliveXhas subsided. That being said, the pads are not good.. they don’t last, that’s why they ask you about adding pads when you purchase the pkg. we will update going forward. I have a pic of the pads after 4 days… not good..
Terrible Return Policy
So this company has a shady return policy. They do not offer refunds....just a replacement. This is ridiculous as their defective POS doesn't work through no fault of the consumer. And I can only get a new one. Why the hell would I want another device when their first didn't work. Terrible business practices....save your $ and STAY AWAY!!
Reply from ReliveX2026-08-06
Thank you for reaching out, and let's correct the policy you were given, because it's wrong: a defective device is not limited to replacement only. If your unit doesn't work through no fault of yours, you're entitled to choose, a working replacement or a refund. Being told otherwise was a mistake on our side, and we understand why it made everything look worse. Could you reply with your order number and the email address used at checkout? The team will process whichever you prefer, and given your understandable lack of appetite for a second unit, the refund path is yours for the asking, no conditions. You can also reach the team directly at [email protected] and reference this review so this is handled with priority.
Your product ReliveX is a very good…
Your product ReliveX is a very good product and it seems to be working on my low back injury. It’s still early to tell whether or not how it does after 2-3 months. The big problem I have is with Buying extra Pads. And you people keep sending me Messages and Discounts to be applied to my order form. Like RX762 store Credit. Or THANKS10 10% off . The bad thing is you can’t use the discount when you order more Pads. There is no place on the order form to put in the discount code on the order form. So you are Falsely Leading customers to purchase more of your products ( Pads ) and not being able to use the discount code.
Reply from ReliveX2026-08-06
Thank you for the balanced review, we're glad the device is showing early promise on your back, and your complaint is completely fair. Sending you discount codes like store credit and THANKS10, and then giving you an order form with nowhere to enter them, is a contradiction we created: a discount you cannot apply is not a discount. Could you reply with your order number and the email address used at checkout? The team will apply the codes you received to your pad order manually and refund the difference on anything you already purchased at full price. You can also reach the team directly at [email protected] and reference this review, and the missing discount field on the pad order form is being flagged to be fixed.
For the moment IVe only used it for two…
For the moment IVe only used it for two days . Its too soon to say wether it works . The machine itself is good and easy to use
Don’t buy this junk. Horrible customer service
I finally received my order after a very long wait. I attempted to charge device following instructions to find that the disks wouldn’t charge. They appear to have an electrical shirt. Customer service advised that this was not covered for a return for my money back. What happened to 90 day money back guarantee. These are poorly made with horrible customer service. I would strongly advise against buying this unit!!
Reply from ReliveX2026-08-06
Thank you for reaching out, and let's be plain about what happened: after a long delivery wait, your device arrived with disks that would not charge at all, dead on arrival, and you were then told this wasn't covered for a refund. That answer was wrong on every level. A unit that never worked is covered by the warranty and the 90-day guarantee both, and you're entitled to a full refund or a working replacement, your choice. Could you reply with your order number and the email address used at checkout? The team will process whichever you prefer, at no cost to you and without troubleshooting hoops. You can also reach the team directly at [email protected] and reference this review so this is corrected with priority.
Misleading Advertising and Poor…
Misleading Advertising and Poor Customer Service This company's "100% Money Back Guarantee" is highly misleading. Their advertising repeatedly states that customers have 90 days to try the product and, if they are not satisfied, they will receive a full refund. What they fail to make clear is that customers may be charged substantial restocking fees, reportedly around 30%, as well as return shipping costs. These charges are completely at odds with the clear impression created by their advertising, which promises a full money-back guarantee if you are unhappy with the product. The problems do not end there. When customers attempt to exercise this guarantee, they are met with a constant stream of emails offering discounts, incentives, and free supplies instead of being allowed to return the product. Rather than honouring their advertised refund policy, the company appears focused on discouraging returns. I have personally been trying to return my device for more than two weeks. Despite repeatedly requesting a return shipping label, none has been provided. Instead, I have continued to receive responses designed to delay the process and persuade me to keep the product. It appears that unless customers agree to lose a significant portion of the money they paid, the company is unwilling to facilitate the return. In my view, this is inconsistent with their advertised "100% Money Back Guarantee" and represents very poor customer service. I would strongly advise prospective customers to carefully review the terms and conditions before purchasing, as the reality of the refund process does not reflect the straightforward guarantee presented in the company's marketing.
Reply from ReliveX2026-08-06
Thank you for this thorough and fair-minded review, you've described the gap precisely, and we won't argue with it. A guarantee advertised as "100% money back" that meets the customer with restocking fees, return shipping costs, and two weeks of counter-offers instead of the return label they asked for is not functioning as advertised, and you're right to say so. Your return happens now: could you reply with your order number and the email address used at checkout? The team will send your return instructions immediately, no further offers, no further delays, and process your refund. You can also reach the team directly at [email protected] and reference this review so this is completed with priority.
Great it instantly makes a difference
Great it instantly makes a difference. I've been taking pain killers for over 8 years with the pain .I still take pain killers but not as often as I used to .and I've only been using this for 1 week .excellent product
Back massager
The ordering process was user friendly, delivery time was as expected. The item is good quality with explicit instructions for use. I have only just started using so not yet able to comment on the effectiveness.
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