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Is Reman Transmission legit?
Reman Transmission (reman-transmission.com) has a 4.1 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is good. 20% of reviews are 1 star, a relatively high share; The business has replied to 50% of negative reviews; Reviews mostly discuss Product, Customer service, Price. Last updated 2026-09-03.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers frequently praise the helpful and knowledgeable staff members who guide them through the ordering process, ensuring they find the right parts quickly and answering every question with patience. Many consumers also highlight the affordable prices, smooth transactions, and overall reliable service that make purchasing automotive replacements remarkably straightforward.
Some reviewers were not happy with receiving defective components that failed shortly after installation, resulting in unexpected and costly mechanic fees. A few other people also felt that customer support fell short when dealing with frustrating delivery delays and handling complicated, unresolved product issues.
Auto-generated from all reviews of this business. For reference only.
This has been the worst experience I have ever had with any company whatsoever. I originally scheduled the core return to be picked up on 11/03. Took off work and waited all day. No one showed. They then tried to reschedule the delivery for a day I was working (did not care what I told them on the email). Scheduled a second pick up on 11/20, was scheduled to pickup between 0630-1430. At 1500 no one had showed, I had to leave and the delivery driver called me at 1600. I finally had to demand a drop off location as I was not going to wait another day off of work. They ended up charging me an extra $1000 for the core because they failed to pick up and now even though they have the transmission (returned to them on 12/10, this is 12/19)
I was told on the phone the price of this transmission to my doorstep, with shipping included would be x amount. Delivered within 5-7 business days. I paid them in full (nov 12) the next day rolls around, and I get an email stating, I need to pay an extra 99 dollars for resident lifgate services, so i paid that figured whatever, i already had a couple grand paid and my transmission was sitting in their warehouse i needed it. When the transmission finally got here on (dec 1) we didn't use the lift gate, i helped unload it, so paid them 99 dollars for nothing, I also had to call them 4 times to deliver my transmission by the 1st, if i didn't get on them, the transmission wouldn't have showed up until the 3rd. I haven't even gotten my transmission put in. Hoping the product is better than the customer service.
So far they have gotten ahold of me, and said they will refund the lift gate services, so that is helpful and they where genuine with there apologies explaining their side of the story. Ultimately wasn't Reman fault, as it had changed handlers multiple times.
Your process for the return of the used transmiossion is RIDICULOUS. You should NOT involve ME (the paying customer). I have already PAID YOU THOUSANDS (MOST of which I'm sure is pure profit) and NOW I HAVE MY MECHANIC ANGRY BECAUSE YOU COMPLICATED THE PICKUP PROCESS ON THE CORE. By the way, a starter may have a "core" but a transmission doesn't. I suggest you DROP the stuipid ancient terminology in favor of something MEAningful LIKE "THE old TRANSMISSION"
Reply from Reman Transmission2025-11-17
Thank you for your feedback! The core waive option was chosen at checkout. Under our frequently asked questions we clearly state that the core (old transmission) is required to be returned. We schedule and pickup the core at no additional cost.
We ordered the trans from Jay. We called quite a few times checking and re-checking before placing the order and Jay was pleasant and patient each and every time. We thank him for his time.
Simple to work with. Told them year, make and model. They emailed the quote and I simply clicked the add to cart button. Shipping direct took my mechanic and I save $1,500.
Reman helped me double check that my transmission replacement was the correct one for my vehicle, Tim explained the whole process of shipping time, and sending the core back. If you have any questions don't hesitate to call, they are super helpful!
Easy ordering and needed to speak with a customer service representative. I actually got someone who had all of the correct information I was needing and provided ordering instructions.
This was one of the only places on the internet that actually answered the phone and explained the process and exactly what I was purchasing. Very satisfied!!!
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