Reservation Counter (reservationcounter.com) has a 3.5 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Travel & Vacation and its reputation is mixed. Opinions are polarized: 60% rate it 4 stars or higher while 28% give 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
Booking was easy. However I thought my room would be held with my credit card with the option of me paying in cash or using my card at the time I check in verses charging the whole amount to my credit card. I needed to add my AARP number that I didn't have on me when I booked.
Reply from Reservation Counter2026-08-03
Thank you for your feedback. Hotel rates can change quickly based on availability and demand. To secure the best rate available at that moment, we charge your credit card at the time of booking. We're sorry for any confusion or inconvenience this may have caused. If you have questions about your reservation or need assistance, please don't hesitate to contact our support team at [email protected]. We're here to help!
The site is user friendly - making the transaction quick and efficient.
Reply from Reservation Counter2026-08-03
Thank you for your review. Our goal is to provide a quick and seamless booking experience for our customers. We look forward to your next booking with us!
Our reservation at the Hyatt Regency in Lisle, Illinois was a disaster. Only 1 elevator was in service to run 12 floors of guests. Had to use the service elevator to get to our room on the 5 th floor. Upon checkin , we entered the room. A pungent odor of MOLD was almost sickening. The bathroom shower curtain was caked with mold. No shampoo in the room. Only a few towels. I complained to the front desk, called for 20 minutes to the front desk and “ no answer”. So, I called the direct phone to the property , Again no answer . Finally at 11:30 pm , I walked down to front desk where a lady was sitting on her cell phone , and when I explained our situation, she said she would alert the manager to call me in the morning. Next day, NO call from the manager.
Went down to front desk again and the manager , AARON ORIGEL , said he would take care of the mold issue . Fast forward or snday morning, checking out, the same manager was faced with trying to explain why no one took care of our situation. He suggested I complain to “ RESERVATION COUNTER” because we booked the Hyatt with you all. I expect a full refund for the horrendous conditions in the room and lack of response from the staff and the manager. He actually told me to complain to you all,,,,,,
Reply from Reservation Counter2026-08-03
We're sorry to learn about the difficulties you experienced when you arrived at the hotel. To clarify, Reservation Counter is an independent online travel agency that books reservations for over 200,000 hotels worldwide, but we are not directly affiliated with the hotel itself. For any onsite concerns, we recommend speaking with the hotel's front desk or management. That said, if you need help with your reservation, feel free to reach out to our support team at [email protected]. We're here to help where we can and would love to hear more about your experience booking with us.
Thank you for your review. Our goal is to provide a quick and seamless booking experience for our customers. We look forward to your next booking with us!
This reservation was completed in error and I called immediately to cancel with a full refund and now I have to wait 7-10 days for a response.
Reply from Reservation Counter2026-08-03
We understand your frustration and sincerely apologize for the inconvenience. As an online travel agency, we're required to follow the policies and procedures set by the hotels and our providers, who ultimately approve refunds. While refunds are not always guaranteed, we are committed to doing everything possible to assist you. If you need help with anything else or have additional questions about your reservation, please contact our support team at [email protected]. We're here to help!
The help that I got was very good and timely resolved my issue.
Reply from Reservation Counter2026-08-02
Thank you for taking the time to leave us a review. We are happy to know one of our representatives provided excellent service while assisting you. We look forward to serving you again in the future.
Thank you for taking the time to leave us a review. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable and helps us provide the best possible service. We look forward to assisting you again in the future.
Everything went smoothly from reservation made back in February to check out on August 1. I even had to add a day and that went well also.
Reply from Reservation Counter2026-08-02
Thank you for taking the time to leave us a review. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable and helps us provide the best possible service. We look forward to assisting you again in the future.
Nancy was able to answer all my questions and help me with some issues I was having.
Very professional, friendly and efficient.
Excellent customer service.
Reply from Reservation Counter2026-08-01
Thank you for taking the time to leave us a review. We are happy to know one of our representatives provided excellent service while assisting you. We look forward to serving you again in the future.
Could not understand his language. Very confusing to understand. Not helpful at all!!
Reply from Reservation Counter2026-07-31
Thanks for letting us know. We sincerely apologize for your experience with our customer service team — this is not the kind of interaction we want for our guests. If there's anything we can do to help make things right or assist with your reservation, please don't hesitate to reach out at [email protected]. We're here to help!
Thank you for taking the time to leave us a review. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable and helps us provide the best possible service. We look forward to assisting you again in the future.
The ease with which I made my reservation was excellent. I encountered no technical problems or glitches during the process. Highly recommend!
Reply from Reservation Counter2026-07-31
Thank you for taking the time to leave a review. We truly appreciate your feedback and are thrilled to know you had a positive experience with us. At Reservation Counter, we strive to ensure that every customer enjoys an effortless and hassle-free booking process. We look forward to your next booking with us!
Thank you for taking the time to leave a review. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving our customer experience.
Thank you for your review. Our goal is to provide a quick and seamless booking experience for our customers. We look forward to your next booking with us!
the room was double booked and i tried to cancel the one booking and after a long time on phone a decision will be made in 5-7 days.
Reply from Reservation Counter2026-07-30
Thanks for letting us know. We sincerely apologize for your experience with our customer service team — this is not the kind of interaction we want for our guests. If there's anything we can do to help make things right or assist with your reservation, please don't hesitate to reach out at [email protected]. We're here to help!
Re: Letter of Appreciation - To the Exceptional Staff of Holiday Inn…
To the Exceptional Staff of Holiday Inn Express Vicksburg,
On behalf of Pastor Jimmy Prince and the members of Bethlehem Missionary Baptist Church, we extend our heartfelt gratitude for the outstanding hospitality and customer service shown to our church family during our stay on July 25, 2026.
In a time when exceptional customer service can be difficult to find, your staff demonstrated professionalism, kindness, and a genuine commitment to making our visit both comfortable and memorable. We are especially grateful to Ms. Gail Cummings, Ms. Nikki Coleman, and Ms. LaShanyna Pearson for their warm welcome, attentiveness, and dedication to meeting our needs.
We also wish to express our sincere appreciation to Pam and LaToya for their professionalism and excellent service in preparing and presenting a delicious breakfast. Their friendly demeanor and attention to detail helped make our day begin on a positive note.
In addition, we are deeply thankful to the housekeeping staff member Lona, who found and returned an envelope that had been left behind in one of our rooms. Such honesty and integrity are truly commendable and reflect the high standards of your organization.
As a small expression of our gratitude, please accept the enclosed gift card as a token of our appreciation for the outstanding service and hospitality extended to our church family.
We are already looking forward to future visits to Vicksburg and hope to continue our relationship with Holiday Inn Express for years to come. We will gladly recommend your hotel to others because of the exceptional experience you provided.
May God richly bless each member of your team and continue to reward your dedication, kindness, and spirit of excellence. We pray that His favor will rest upon you and that your efforts to serve others will be returned to you many times over.
With sincere appreciation and gratitude,
Rev. Jimmy Prince, Pastor
Bethlehem Missionary Baptist Church
Reply from Reservation Counter2026-07-30
Thank you for taking the time to leave us a review. We are happy to know one of our representatives provided excellent service while assisting you. We look forward to serving you again in the future.
Thank you for taking the time to leave a review. We truly appreciate your feedback and are thrilled to know you had a positive experience with us. At Reservation Counter, we strive to ensure that every customer enjoys an effortless and hassle-free booking process. We look forward to your next booking with us!
