Reservation Counter (reservationcounter.com) has a 3.5 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Travel & Vacation and its reputation is mixed. Opinions are polarized: 60% rate it 4 stars or higher while 28% give 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
Was not able to get a hold a representative for refund inquiry. My card was charged immediately but for a refund it has been more than 2 weeks and no refund has applied to my card.
Reply from Reservation Counter2026-07-28
Thanks for letting us know. We sincerely apologize for your experience with our customer service team — this is not the kind of interaction we want for our guests. If there's anything we can do to help make things right or assist with your reservation, please don't hesitate to reach out at [email protected]. We're here to help!
the fees they continually add up when you get there. Fee for parking deposit that takes forever to refund. and then there's the room. Electrical panels where the coffee maker is really sorry in is function. There was mold along the tubs caulking. When we brought to their attention they denied it was mold. REALLY black crap along the mold lines. Plug ins on the lamps not functioning. The people were ok. We thought a Marriot was the top end of the line. We were disappointed in the room. But it was near the ball field. Will not stay there again. Buyer beware
Reply from Reservation Counter2026-07-27
We're sorry to learn about the difficulties you experienced when you arrived at the hotel. To clarify, Reservation Counter is an independent online travel agency that books reservations for over 200,000 hotels worldwide, but we are not directly affiliated with the hotel itself. For any onsite concerns, we recommend speaking with the hotel's front desk or management. That said, if you need help with your reservation, feel free to reach out to our support team at [email protected]. We're here to help where we can and would love to hear more about your experience booking with us.
Thank you for taking the time to leave us a review. We are happy to know one of our representatives provided excellent service while assisting you. We look forward to serving you again in the future.
Thank you for taking the time to leave a review. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving our customer experience.
I have never been here before. The buffet was fantastic!
everything else was regular casino resort stuff.
What was disappointing was the web site had the pool hours 7 am to 9 pm. i went to go cool down it was closed at 8 pm and doesn't open till 10 am and check out was 11 am. the only reason I picked this location was for the pool. I don't like to gamble, my wife does I thought it would be good take time at the while my enjoyed the slots. plus there was resort fee and I didn't get to enjoy it. PLEASE UP DATE YOUR WEB SITE
Reply from Reservation Counter2026-07-26
We're sorry to learn about the difficulties you experienced when you arrived at the hotel. To clarify, Reservation Counter is an independent online travel agency that books reservations for over 200,000 hotels worldwide, but we are not directly affiliated with the hotel itself. For any onsite concerns, we recommend speaking with the hotel's front desk or management. That said, if you need help with your reservation, feel free to reach out to our support team at [email protected]. We're here to help where we can and would love to hear more about your experience booking with us.
$17.00 to book a room ,, come on! i will go to IHG
Reply from Reservation Counter2026-07-26
Thank you for your review and feedback about the service fee. This fee helps support the 24/7 customer service we provide to help with any questions before, during, or after booking your reservation. Our expert team is always available to ensure your experience is as smooth as possible. If you have further questions or need assistance, please don't hesitate to contact our support team at [email protected]. We're here to help!
BEWARE! I got ripped off big time!
I reserved a hotel room with Reservation Counter. When we left the motel I asked for a print out of our bill It was $320.59. Reservation Counter charged me $429.42 & 17.99 service fee. I called the motel and all Reservation Counter paid the motel was $320.59 I called Reservation Counter several times trying to get someone to explain to me what the extra $108.83 that I paid was for. They couldn’t explain, just basically said that is just the way it is.
Reply from Reservation Counter2026-07-27
Thank you for your review and your inquiry about taxes and fees. We understand how important price transparency is and apologize for any confusion. As an online travel agency, we work with a variety of hotel partners and suppliers who include taxes and fees in the rates they provide us. Unfortunately, these amounts are not itemized when we receive them, so we are unable to provide a detailed fee breakdown. If you need assistance or have additional questions, please contact us at [email protected]. We’re here to help!
They bill you a fee for the booking, which they keep even if you cancel the room in time. I booked a reservation, cancelled it about 5 minutes later, and they kept about 8% of the price of the room. DON'T USE THIS SERVICE.
Reply from Reservation Counter2026-07-27
Thank you for your review and for sharing your experience. If you have questions or need assistance with your reservation, please don’t hesitate to contact our support team at [email protected]. We’re here to help!
Thank you for taking the time to review us and provide feedback. Your insights are incredibly valuable and greatly appreciated. We carefully consider every customer's feedback about the booking experience to continually improve our services.
It is not my booking and the guy on the phone said it is what was given to them as personal information and what they had on file hence that is not their problem
Reply from Reservation Counter2026-07-25
Thanks for letting us know. We sincerely apologize for your experience with our customer service team — this is not the kind of interaction we want for our guests. If there's anything we can do to help make things right or assist with your reservation, please don't hesitate to reach out at [email protected]. We're here to help!
Everything was great. Our Host was excellent, very timely, friendly and hospitable.
Reply from Reservation Counter2026-07-25
Thank you for taking the time to leave us a review. We are happy to know one of our representatives provided excellent service while assisting you. We look forward to serving you again in the future.
Thank you for taking the time to review us and provide feedback. Your insights are incredibly valuable and greatly appreciated. We carefully consider every customer's feedback about the booking experience to continually improve our services.
Be careful and vigilant about the refundable fee that they take upon check-in. In my case, I used two rooms and when I followed up on the refundable fee that told me that it was used for some charges that I wasn't even aware of or used. This is so scary.
Reply from Reservation Counter2026-07-24
We understand your frustration and sincerely apologize for the inconvenience. As an online travel agency, we're required to follow the policies and procedures set by the hotels and our providers, who ultimately approve refunds. While refunds are not always guaranteed, we are committed to doing everything possible to assist you. If you need help with anything else or have additional questions about your reservation, please contact our support team at [email protected]. We're here to help!
My wife booked a stay at the MGM Grand Hotel in Las Vegas through them. She thought it was the hotel directly . Then our travel dates changed, so we asked them to make that adjustment. On an email, we were denied, citing that customers are warned any payment given will be nonrefundable .
If she had known that the phone number she called was not the hotel, she would not have booked through them. Beware.
Reply from Reservation Counter2026-07-27
Thank you for reaching out. We understand how frustrating this situation can be and sincerely apologize for any inconvenience caused. As an online travel agency, our cancellation policies vary depending on the hotel. Each property sets its own terms and conditions for reservations, and in many cases, nonrefundable bookings are offered to provide customers with special rates. If you need further assistance with your reservation or would like to explore your options, please contact us at [email protected]. We’re here to help!
Thank you for taking the time to leave a review. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving our customer experience.
Tried to book and was told rooms weren’t available. Contacted the property directly and got a reservation
Reply from Reservation Counter2026-07-24
Thank you for bringing this to our attention. We're sorry to hear about the issues you experienced when you arrived at the hotel and sincerely apologize for any inconvenience this caused. When occasional system errors or human oversights occur, we are committed to resolving your concerns as quickly as possible. If you need further assistance, please don't hesitate to contact our customer support team at [email protected]. We're here to help.
We're sorry to learn about the difficulties you experienced when you arrived at the hotel. To clarify, Reservation Counter is an independent online travel agency that books reservations for over 200,000 hotels worldwide, but we are not directly affiliated with the hotel itself. For any onsite concerns, we recommend speaking with the hotel's front desk or management. That said, if you need help with your reservation, feel free to reach out to our support team at [email protected]. We're here to help where we can and would love to hear more about your experience booking with us.
Thank you for your review. Our goal is to provide a quick and seamless booking experience for our customers. We look forward to your next booking with us!
Thank you for taking the time to leave a review. We truly appreciate your feedback and are thrilled to know you had a positive experience with us. At Reservation Counter, we strive to ensure that every customer enjoys an effortless and hassle-free booking process. We look forward to your next booking with us!
