Reservation Counter (reservationcounter.com) has a 3.5 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Travel & Vacation and its reputation is mixed. Opinions are polarized: 60% rate it 4 stars or higher while 28% give 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
My adult daughters and I had the most amazing time at the Inn and Spa at Loretto.The general manager, Hal Leonard, was fabulous about recommending restaurants, hikes, museums, and other places to visit. Hal and his staff are so warm and generous with their time and energy, and we felt like they treated us like family. The hotel is right in the middle of downtown Santa Fe and walkable to everywhere! The hotel was recommended by a friend who was also treated with great respect and friendliness, and we have since passed on a recommendation to other friends. Thank you, Hal and your wonderful staff for providing us the best vacation in Santa Fe. It was magical!
Reply from Reservation Counter2026-07-20
Thank you for taking the time to leave us a review. We are happy to know one of our representatives provided excellent service while assisting you. We look forward to serving you again in the future.
D
Donald Smith · 1 review · Verified · Experienced 2026-07-18 ·
★★★★★
Sleep Inn
It was very easy to book my room and gave all the information needed
Reply from Reservation Counter2026-07-19
Thank you for taking the time to leave us a review. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable and helps us provide the best possible service. We look forward to assisting you again in the future.
The reservation process was very straightforward. I would definitely use Reservation Counter again in the future.
Reply from Reservation Counter2026-07-19
Welcome back! We truly appreciate your decision to book with us again. You are very important to us, and we look forward to providing you with exceptional service and an enjoyable experience with every booking. Thank you for choosing Reservation Counter!
The reservation procedure was a little confusing. need to streamline the process. Had to delete and redo the process 2 times.
The reservation procedure
Reply from Reservation Counter2026-07-19
Thank you for your review. We're sorry to hear you encountered difficulties while making your reservation. We sincerely apologize for the inconvenience. Your feedback is incredibly valuable and helps us continually improve the experience. If you have any questions or need further assistance, please contact our support team at [email protected]. We're here to help!
Easy for a low tech person like myself to navigate!
Reply from Reservation Counter2026-07-19
Thank you for taking the time to leave a review. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving our customer experience.
While the booking process was easy, since I originally went to the hotel website for availability and pricing information I was not happy to get charged a booking fee (approximately $20) after I received my confirmation information.
Reply from Reservation Counter2026-07-19
Thank you for your review and feedback about the service fee. This fee allows us to provide 24/7 customer support to assist you with any issues or questions regarding your reservation. Our team is always available to help ensure your booking experience is as smooth as possible. Information about the service fee is found on the checkout page and in the cancellation policy. For every booking, we require guests to acknowledge these terms and conditions of the reservation before it can be completed. If you have additional questions about your reservation or need support, please reach out to us at [email protected]. We're here to help!
Very quick, easy and efficient. The whole experience was seemless.
Reply from Reservation Counter2026-07-18
Thank you for your review. Our goal is to provide a quick and seamless booking experience for our customers. We look forward to your next booking with us!
H
Helene Freedman · 1 review · Experienced 2026-07-05 ·
★★★★★
I have never been treated so horribly…
I have never been treated so horribly by a company. I urge everyone DO NOT book through this site. Wildly pressurized and complete liars.
Reply from Reservation Counter2026-07-18
Thanks for letting us know. We sincerely apologize for your experience with our customer service team — this is not the kind of interaction we want for our guests. If there's anything we can do to help make things right or assist with your reservation, please don't hesitate to reach out at [email protected]. We're here to help!
Thank you for taking the time to leave us a review. We're happy to know you had a positive experience with us. Your feedback is always important, and we appreciate that you chose to book with us. We look forward to your next booking and the opportunity to continue exceeding your expectations.
A
Andrew Quinn · 2 reviews · Experienced 2026-07-15 ·
★★★★★
Had a Two day booking to attend a…
Had a Two day booking to attend a wedding …day 1 at approximately 5:45 pm the fire alarm was blaring we got to the lobby looking for guidance and a safe way out but the front desk clerk abandoned her post and was nowhere to be found…Newton FD responded and stated it was a false alarm…Thank God for that..oh yeah the ice machine on the 3rd floor was inoperable 2 days later still inoperable……other than that it was a beautiful stay…😊
Reply from Reservation Counter2026-07-18
We're sorry to learn about the difficulties you experienced when you arrived at the hotel. To clarify, Reservation Counter is an independent online travel agency that books reservations for over 200,000 hotels worldwide, but we are not directly affiliated with the hotel itself. For any onsite concerns, we recommend speaking with the hotel's front desk or management. That said, if you need help with your reservation, feel free to reach out to our support team at [email protected]. We're here to help where we can and would love to hear more about your experience booking with us.
Good place. Reasonably priced for our one-night stay. (In fact, Holiday Inn Express nearby was going to cost around $25 more for the same accommodation, so we switched to Hampton a couple days beforehand.)
Front desk person was great. We got to the area a bit early, so phoned ahead and were happy to hear our room was ready. (All other staff at the desk were also nice and smiley whenever we went by.)
The only things that could have been improved:
Both of the elevator carpets were noticeably really in need of cleaning.
Our A/C cooled the room perfectly fine, but after it was on for a bit, the motor made an inconsistent whirring sound that did keep me awake.
Gotta have patience to wait to pull out safely onto that very busy road.
Otherwise, all good. Clean. Comfy
bed. Shower good - just took a bit for the hot water to get there. Thank you, Hampton Inn, Tilton.
Reply from Reservation Counter2026-07-18
Thank you for taking the time to leave us a review. We are happy to know one of our representatives provided excellent service while assisting you. We look forward to serving you again in the future.
L
Linda Allison · 3 reviews · Experienced 2026-07-16 ·
★★★★★
In Room Dinning
In Room Dinning, avoid it. We ordered sandwiches, iced coffee and cheese cake. To be delivered to our room. My husband received a text that our dinner was “in the locker, come get it.” He went, and brought back our meal. There were no spoons or forks, though we did request them. We had cut watermelon and cheese cake. So, eat it with our fingers? The cheese cake was in a jar. Not layered like it was built in the jar, it looked like a wedge of cheese cake had been stuffed into the jar. How do you eat that without a spoon or at least a fork? My flat bread pizza was made with canned sauce, I could taste the tin in it. This was a huge disappointment and cements my opinion that this brand new hotel opened before it was ready. I’ll be sure to tell the people I dislike to try this place.
Reply from Reservation Counter2026-07-17
We're sorry to learn about the difficulties you experienced when you arrived at the hotel. To clarify, Reservation Counter is an independent online travel agency that books reservations for over 200,000 hotels worldwide, but we are not directly affiliated with the hotel itself. For any onsite concerns, we recommend speaking with the hotel's front desk or management. That said, if you need help with your reservation, feel free to reach out to our support team at [email protected]. We're here to help where we can and would love to hear more about your experience booking with us.
Thank you for taking the time to leave a review. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving our customer experience.
P
Pat Lawson · 1 review · Experienced 2026-07-16 ·
★★★★★
Horrible Experience
One of the Worst reservation making experiences I've ever had. Not only was the person not clear and couldn't answer my questions - after all of the trouble - He STILL got it wrong and I had to call back. WHEN I DID CALL TO CORRECT THE RESERVATION - I was told I had to make an additional reservation because the original couldn't be altered. NOT GOOD AT ALL
Reply from Reservation Counter2026-07-17
Thanks for letting us know. We sincerely apologize for your experience with our customer service team — this is not the kind of interaction we want for our guests. If there's anything we can do to help make things right or assist with your reservation, please don't hesitate to reach out at [email protected]. We're here to help!
Thank you for taking the time to leave a review. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving our customer experience.
Thank you for taking the time to leave us a review. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable and helps us provide the best possible service. We look forward to assisting you again in the future.
Thank you for taking the time to leave us a review. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable and helps us provide the best possible service. We look forward to assisting you again in the future.
Thank you for your review. We sincerely apologize for any confusion about payment timing. As an online travel agency, Reservation Counter partners with multiple inventory sources to offer a wide range of hotel options with the best availability and rates. Each reservation follows the terms set by the hotel, including payment policies. Some bookings require payment at the time of reservation, while others are paid later. If you have any questions or need help with your reservation, please reach out to our support team at [email protected]. We're here to help!
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience and frustrating experience. To help us look into this issue, we'll follow up with a private message to get a few more details. If you need assistance with your reservation, please don't hesitate to contact us at [email protected]. We're here to help!
We stayed there in June 2026. I read the reviews and questioned my decision but I must say I was so impressed with this hotel I would recommend it to anyone. Don’t always believe others views of a hotel. Room was so clean and the staff exceptional. We will be back when we visit another Fiesta sale. Oh we also visited the casino not far from the hotel. Check it out.
Reply from Reservation Counter2026-07-16
We are happy to hear you had a wonderful experience at the hotel. Thanks for booking with us!
