Reservation Counter (reservationcounter.com) has a 3.5 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Travel & Vacation and its reputation is mixed. Opinions are polarized: 60% rate it 4 stars or higher while 28% give 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
Thank you for taking the time to leave a review. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving our customer experience.
Thank you for taking the time to leave us a review. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable and helps us provide the best possible service. We look forward to assisting you again in the future.
Was not aware this was a third party booking when searching online to book. They could not help me in changing my reservation when my medical appointment was moved last minute becuase the doctor was ill. I will not be using them again nor booking with Blossom Hotel in the Houston Medical District. Highly discourage anyone from booking there.
Thank you for your review. Due to contracts with our hotel partners, once a reservation has been finalized, we are unable to make modifications, but we are always willing to provide other options. We apologize for any inconvenience. If you need further assistance or have questions about your reservation, please don't hesitate to contact our support team at [email protected]. We're here to help!
We booked a 2 bedroom suite because we needed extra space for my special needs daughter medical equipment. When arriving to the hotel we were informed that room type did not exist. The front desk said they would gladly refund our room once we talked to reservation counter. After over 7 phone calls being told we’d receive a refund and then receiving an email after saying we wouldn’t we are extremely disappointed in this site. DO NOT USE THIS SITE. We paid over $800 for a room that doesn’t exist and they did absolutely nothing to fix the situation.
We're sorry to learn about the difficulties you experienced when you arrived at the hotel. To clarify, Reservation Counter is an independent online travel agency that books reservations for over 200,000 hotels worldwide, but we are not directly affiliated with the hotel itself. For any onsite concerns, we recommend speaking with the hotel's front desk or management. That said, if you need help with your reservation, feel free to reach out to our support team at [email protected]. We're here to help where we can and would love to hear more about your experience booking with us.
Easy as pie reservation! Looking forward to my vacation.
Thank you for choosing to book with us. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
i had no problem booking my reservation.it was very easy to do.
Thank you for taking the time to leave a review. We truly appreciate your feedback and are thrilled to know you had a positive experience with us. At Reservation Counter, we strive to ensure that every customer enjoys an effortless and hassle-free booking process. We look forward to your next booking with us!
Thank you for leaving a 5-star rating. We look forward to your next booking with us.
Thank you for your feedback. We strive to make our booking process fast and effortless for our customers. We look forward to your next booking with us!
I tried to reset my password to Marriot log in and it would not give me anything to do this, otherwise it was good
Thank you for your review and for bringing this to our attention. We sincerely apologize for the difficulties and frustration you experienced while using our website. Your valuable feedback will be shared with our development team as we work to improve the user experience. If you need further assistance with your reservation or have additional concerns, please don't hesitate to reach out to our support team at [email protected]. We're here to help!
First check in on 7/23 and when I turn on the light, I was greeted by a roach crawling across the floor. They changed my room. I left and came back later that evening due to being in town for a funeral. Came back and asked for a blanket for my mother was told none was washed and they had to wait until the washer finished to load another load which would be another 2 hours. The next morning I got up there was no hot water in the room. I had my 94 y/o mother who had to take a cold shower. I went and found other accommodation and checked out.
We're sorry to learn about the difficulties you experienced when you arrived at the hotel. To clarify, Reservation Counter is an independent online travel agency that books reservations for over 200,000 hotels worldwide, but we are not directly affiliated with the hotel itself. For any onsite concerns, we recommend speaking with the hotel's front desk or management. That said, if you need help with your reservation, feel free to reach out to our support team at [email protected]. We're here to help where we can and would love to hear more about your experience booking with us.
Very understanding and kind I would use them again
Thank you for taking the time to leave us a review. We are happy to know one of our representatives provided excellent service while assisting you. We look forward to serving you again in the future.
It was easy and quick. I stayed here one time before and I liked everything about Hampton Inn. Loved it. I don't travel much but when I do, it will be with Hampton Inn. Thanks for the good service.
Thank you for your review. Our goal is to provide a quick and seamless booking experience for our customers. We look forward to your next booking with us!
Because you put through a separate charge for a booking fee, you set off a fraud alert on my credit card
Thank you for your feedback. Hotel rates can change quickly based on availability and demand. To secure the best rate available at that moment, we charge your credit card at the time of booking. We're sorry for any confusion or inconvenience this may have caused. If you have questions about your reservation or need assistance, please don't hesitate to contact our support team at [email protected]. We're here to help!
Thank you for your review. Our goal is to provide a quick and seamless booking experience for our customers. We look forward to your next booking with us!
My son (15) and I were passing through on our way from central WY to Moab, UT. Did not have a reservation. The gentleman at the front counter of the Dinosaur Inn & Suites was extremely nice! I was very impressed with the obvious care and pride that is taken by the employees and ownership to maintain this facility. The rooms were exceptionally clean and spacious! Breakfast was really good! I recommend the breakfast burrito. If you're just passing through or staying for the nearby Flaming Gorge area or Dinosaur National Park, this is the place for you and your family. Great Value as well!
We are happy to hear you had a wonderful experience at the hotel! We hope you will book with us again in the future.
Thank you for your review. Our goal is to provide a quick and seamless booking experience for our customers. We look forward to your next booking with us!
The front desk gentleman was very helpful 😊
Thank you for taking the time to leave us a review. We are happy to know one of our representatives provided excellent service while assisting you. We look forward to serving you again in the future.
Process was simple and fast. Very easy to reserve
Thank you for your feedback. We strive to make our booking process fast and effortless for our customers. We look forward to your next booking with us!
The towels are too old, and I saw many cockroaches in the bathroom. Please buy new towels and call pest control. By doing that, you start giving value to the customer.
We're sorry to learn about the difficulties you experienced when you arrived at the hotel. To clarify, Reservation Counter is an independent online travel agency that books reservations for over 200,000 hotels worldwide, but we are not directly affiliated with the hotel itself. For any onsite concerns, we recommend speaking with the hotel's front desk or management. That said, if you need help with your reservation, feel free to reach out to our support team at [email protected]. We're here to help where we can and would love to hear more about your experience booking with us.
What Happened to my Ramada Rewards Status- What happened to Ramada? Did the Ramada I used to stay at turn into something new?
Thank you for your review. We understand how important it is to have your membership benefits. Because our platform is not directly involved with hotel reward programs, we recommend speaking with the hotel staff directly about your membership while checking in. If you need further assistance or have additional questions about your reservation, please don't hesitate to reach out to our support team at [email protected]. We're here to help!
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