ROBOTIME, founded in 2007, is a global creative toy company specializing in DIY craft kits and trendy toys, including miniature houses, mechanical models, decorative wooden kits, and wooden toys for children. With original design at its core, ROBOTIME draws inspiration from everyday life to create products that are imaginative, thoughtfully made, and rewarding to build. Across its family of brands, ROBOTIME aims to spark curiosity and creativity around the world, celebrate DIY culture, and bring people together through the joy of crafting. VISIT OUR WEBSITE Contact us
Written by the business, not verified by us.Robotime (robotimeonline.com) has a 4.8 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Events & Entertainment and its reputation is excellent. Praise is nearly unanimous, with 93% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality. Last updated 2026-08-12.
Reviewers overwhelmingly had a great experience with this company. Customers frequently note the excellent quality and intricate design of the wonderful 3D puzzle kits, explaining that they offer hours of entertaining and rewarding fun. Reviewers also express strong satisfaction with the fast delivery services and the responsive aftercare support team whenever assistance or replacement components are necessary for their projects. Though some reviewers experienced minor challenges with delicate or flimsy pieces that required extra care during the assembly process. A few people additionally noted occasional delivery tracking issues or longer shipping times for certain items to arrive at their homes.
Auto-generated from all reviews of this business. For reference only.Great customer experience and love the product! It’s challenging to build and a great value. It’s so rewarding seeing the finished build!
Thank you for your kind words! We’re delighted to hear you had a positive experience with our support team. Your feedback motivates us to continue providing excellent service. Please don’t hesitate to reach out if you need anything in the future.
Thanks a lot for your kind words! If you ever need anything, just let us know — we're here to help.
Great kits, great customer service.
We truly appreciate your kind words! It's a pleasure to support you, and we're always here if you need anything else.
Delivery was quick and the model was a great build
Thanks so much for your review! We’re thrilled our team could help. Your feedback encourages us to keep improving and providing the best service possible.
We truly appreciate your kind words! It’s our pleasure to assist you, and we’re always here if you need further support.
The products are excellent. The customer service is better.
Thank you for your feedback! We’re happy our support team could help. We look forward to assisting you again in the future.
All the puzzles I've bought so far, have been challenging, but that's good..
Thank you so much for your kind words! We’re truly happy to know that our assistance has been helpful to you. If you ever run into any other questions or need further support in the future, please don’t hesitate to reach out — we’re always here for you.
This is such a fun kit to build as you work through the drawings to put together each piece. Then it's fun to play the marble drop. A little bit of a challenge, but always rewarding.
We sincerely appreciate your positive feedback. It’s our pleasure to assist you, and we’re glad to hear you had a good experience with our service. Should you have any additional questions, concerns, or suggestions, our team is always ready to help and support you.
Very responsive customer service. I’m very pleased with the quality of the pieces.
We truly appreciate your message! Providing reliable service and support is very important to us, and we’re glad you had a positive experience. If you ever need assistance again or have any suggestions to share, we’re only an email or message away.
The kitchen set I bought was great. My granddaughter loves it. The packaging was impressive. When I made a mistake on one of the doors you replaced it for shipping costs only. That was amazing to me. I will definitely be buying more toys from you.
Thanks a lot for your kind words! It really motivates us to keep doing our best. If you ever need help with anything — big or small — just reach out to us anytime. We’re always happy to support you.
We appreciate your positive feedback! It means a lot to our team.
This time I ordered 2 items that needed an "C" adapter for the lights to work on both. I prefer items that need batteries. But the additional info did not mention adapter needed before ordering. The cheapest I found was over $6 dollars (tax not included. So my out if pocket is about $15. Also, parts did not fit well and the instructions were confusing. I have put many things together. If I had know about needing an adapter, I would have purchased before putting together. The light does not work so I am tasked with taking it apart and figure out the problem. I will NOT recommend these items to anyone!!!
We sincerely apologize for failing to clearly note the requirement of a Type-C power adapter on the product page prior to your purchase. We fully understand your frustration about the unexpected extra cost of around $15 to buy the adapter, especially since you prefer battery-powered models. We will revise all relevant product descriptions to clearly mark power accessory requirements for future buyers. We also take your complaints seriously regarding ill-fitting parts and unclear assembly instructions. Our product and design teams will optimize part tolerances and simplify the guidebooks to deliver a smoother building experience. It is really troublesome that the lighting system malfunctions, forcing you to disassemble the finished model to troubleshoot. We feel regretful that this disappointing experience makes you unwilling to recommend our products to others. And our after-sales team will contact you immediately to offer a suitable resolution.
Was fun except many parts, especially the front and back didn't fit tight and had to n e glued.
Thank you for your positive comment that you enjoyed assembling the model! We’re sorry the front and rear parts failed to fit snugly and required extra gluing. We’ll forward your feedback to our design team to adjust the fitting size of components for better assembly experience in future kits.
I love these kits! I needed to replace some parts because I had painted them incorrectly and they didn’t move accurately as a result. The parts were replaced for just $5 and I received them in a timely way. Very much appreciated!
We truly appreciate you sharing your experience. Your feedback encourages us to keep improving our service. If you require any further help, please let us know.
We greatly appreciate your encouraging words. Your experience matters to us. If you need any further help with parts, instructions, or replacements, we’re here for you.
Great selection of a unique product! [at affordable prices] I expected it would take about three weeks to receive but it took three days. Easy ordering. This a gift for my son. Next will be for me.
Thank you for your positive remarks. We're very happy to know we could help. If you ever face product-related questions or order issues, please feel free to reach out.
Never had any problems. Quick process and delivery. Good condition of products.
We are sincerely grateful for your kind feedback. Knowing our support was meaningful motivates our entire team. If anything else comes up, we’ll gladly assist.
Always great! Fun to build and great support!
Thank you for your detailed and thoughtful review. We’re delighted that our assistance met your expectations. If you need additional support with future orders, we’ll be ready to help.
Great price, easy assembly, and great customer service. Cannot recommend this company enough. If you are missing pieces, its easy to request and order them, you just have to be patient for their arrival.
Thank you for taking the time to share your feedback. We’re pleased to know our assistance was effective. If you have additional questions later, we’ll be happy to support you.
Very high quality, interesting construction sets.
Thank you for your generous review. It’s wonderful to hear that your issue was addressed successfully. If you ever need more help, our team is always ready.
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