ROBOTIME, founded in 2007, is a global creative toy company specializing in DIY craft kits and trendy toys, including miniature houses, mechanical models, decorative wooden kits, and wooden toys for children. With original design at its core, ROBOTIME draws inspiration from everyday life to create products that are imaginative, thoughtfully made, and rewarding to build. Across its family of brands, ROBOTIME aims to spark curiosity and creativity around the world, celebrate DIY culture, and bring people together through the joy of crafting. VISIT OUR WEBSITE Contact us
Written by the business, not verified by us.Robotime (robotimeonline.com) has a 4.8 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Events & Entertainment and its reputation is excellent. Praise is nearly unanimous, with 93% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality. Last updated 2026-08-12.
Reviewers overwhelmingly had a great experience with this company. Customers frequently note the excellent quality and intricate design of the wonderful 3D puzzle kits, explaining that they offer hours of entertaining and rewarding fun. Reviewers also express strong satisfaction with the fast delivery services and the responsive aftercare support team whenever assistance or replacement components are necessary for their projects. Though some reviewers experienced minor challenges with delicate or flimsy pieces that required extra care during the assembly process. A few people additionally noted occasional delivery tracking issues or longer shipping times for certain items to arrive at their homes.
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Wonderful model & great customer service.
Thank you for your kind words about our support! We’re always happy to assist you whenever you need.
A very good experience. Builds are great and challenging. Instructions clear. And furthermore I accidentally broke some parts and the replacement was amazing
Your positive experience makes us want to work harder! Thank you for choosing us again and again.
For ever love your products. Please don’t stop making more
Your positive review brightens our whole team’s day! Thank you for trusting and choosing our brand.
Great customer care, great kits, occasional discounts. I look forward to many more fun projects in the future!
Thank you for your great feedback! It’s always our goal to provide fast
The customer service is great! Replied me quickly, and also offered suggestions to help my situation.
Thank you for your lovely words! We work hard every day to make sure every customer feels valued and satisfied.
We’re so glad you had a pleasant experience with our customer service. Your support encourages us to keep improving.
Watching my husband enjoying putting the model together.
We truly appreciate you taking the time to share your positive experience with us. It means a lot to our team.
prompt reply, supportive
Your wonderful feedback makes every effort worth it! We’re delighted we could help you solve your problem smoothly.
My daughter ordered me the Robotime Cuckoo Clock kit which was marvelous to put together and a magnificent clock to add to my collection. But equally significant with this clock was the wonderful customer support I received when I had questions or challenges during the construction process. I particularly want to compliment Luoluo who provided consistent timely and immense help to me. I am a customer for life!! Thanks to the Robotime Team and Luoluo for such a great experience. Mike W.
Dear Mike, What a wonderful heartfelt message to receive! We are absolutely delighted that you enjoyed assembling your Robotime Cuckoo Clock, and that it has become such a lovely addition to your collection. It means so much to us that you were satisfied with our customer service throughout your build process, and we will pass your sincere praise directly to Luoluo, who will be thrilled to know her timely and dedicated assistance made such a difference for you. We greatly appreciate your kind words and your loyalty as a lifelong customer. We look forward to bringing you more joyful building experiences with our future models. Best regards,
The plastic parts had holes that were too small and i couldn't even force the metal pieces in. I contacted robotime and they just blamed it all on me and didnt even offer any help even though I'd already done 45 of these models. So much for customer loyalty. I'll never buy from here again.
We are deeply sorry to read about your frustrating experience. Please accept our sincere apologies for the issues you encountered with the plastic parts and, more importantly, for the way your concerns were handled by our team. As someone who has successfully completed 45 of our models, you are clearly a highly skilled and dedicated builder, and we are incredibly grateful for your long-term support. It is completely unacceptable that you felt blamed or unsupported when reaching out for help. This is absolutely not the standard of customer service and loyalty we strive to uphold, and we sincerely apologize for letting you down. We take this matter very seriously and will be reviewing this interaction internally to ensure our team provides the empathy and proper troubleshooting assistance our experienced builders deserve. We completely understand your disappointment and respect your decision. If you are ever open to giving us another chance in the future, please reach out to us directly at [Customer Service Email/Contact Link]. We would love the opportunity to make this right and restore your trust in our brand. Thank you for your past loyalty and for holding us to a higher standard. Sincerely,
Lovely models and if a part is missing it's easy to get a replacement
Thank you so much for your wonderful feedback! We’re so glad to hear you’re enjoying our models and that our replacement process has been smooth and hassle-free for you. We know how important it is to get back to building quickly when a part goes missing, and it’s great to know our team has been able to support you without delay. Your trust means the world to us, and we can’t wait to welcome you back for your next creative project! Warm regards,
I have had quick reliable deliveries everytime that I have ordered a product. Never had an issue.
Thank you for your generous feedback. Ensuring your satisfaction is our priority. If anything else comes up, don’t hesitate to let us know.
Beautiful flowers to construct. The instructions take a bit of getting used to but once you get the hang of them, the flowers come together really well
We’re grateful for your warm review. Please feel free to contact us anytime if you need further guidance or support.
Your kind review truly brightened our day. If there is anything more we can do to help, we will be here for you.
Clear ordering info. Fairly fast shipping. Good quality products with very good instructions. Will definitely order from you again. Our nephew made the mistake of buying a wooden kit from your competition for a super low price only to find the poorly composed instruction sheet was in a foreign language and parts were not well cut! I'll be back for more.
We truly appreciate the time you took to share your experience. Should you need further assistance, we’re always glad to help.
I am a retired pensioner. My children buy me these kits for me to pass my time. I find this to be very exciting and eases my stress levels.
We sincerely appreciate your positive message. If you have additional product or order-related questions, our team is here to assist.
Thank you for your generous feedback. Ensuring your satisfaction is our priority. If anything else comes up, don’t hesitate to let us know.
The part I ordered was warped. The shipping was pretty slow too.
We are truly sorry to receive that your replacement part arrived warped, and we also apologize for the slow shipping that brought you extra inconvenience. We will arrange a free re-sent qualified spare part for you right away. Could you kindly provide your order number and a photo of the deformed part so we can process this quickly? We will also look into ways to improve our packaging and delivery speed moving forward.
Highly entertaining, and the instructions were clear
Thank you for your positive remarks. We're very happy to know we could help. If you ever face product-related questions or order issues, please feel free to reach out.
We’re so glad you had a great experience with our customer service! Your support means a lot, and we’ll keep working hard to assist you whenever needed.
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