Robotime
Great service!
Thank you for sharing how happy you are with our service! It means the world to us.
ROBOTIME, founded in 2007, is a global creative toy company specializing in DIY craft kits and trendy toys, including miniature houses, mechanical models, decorative wooden kits, and wooden toys for children. With original design at its core, ROBOTIME draws inspiration from everyday life to create products that are imaginative, thoughtfully made, and rewarding to build. Across its family of brands, ROBOTIME aims to spark curiosity and creativity around the world, celebrate DIY culture, and bring people together through the joy of crafting. VISIT OUR WEBSITE Contact us
Written by the business, not verified by us.Robotime (robotimeonline.com) has a 4.8 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Events & Entertainment and its reputation is excellent. Praise is nearly unanimous, with 93% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality. Last updated 2026-08-12.
Reviewers overwhelmingly had a great experience with this company. Customers frequently note the excellent quality and intricate design of the wonderful 3D puzzle kits, explaining that they offer hours of entertaining and rewarding fun. Reviewers also express strong satisfaction with the fast delivery services and the responsive aftercare support team whenever assistance or replacement components are necessary for their projects. Though some reviewers experienced minor challenges with delicate or flimsy pieces that required extra care during the assembly process. A few people additionally noted occasional delivery tracking issues or longer shipping times for certain items to arrive at their homes.
Auto-generated from all reviews of this business. For reference only.Great service!
Thank you for sharing how happy you are with our service! It means the world to us.
Great customer service. Thank you.
Your wonderful feedback encourages us to provide even better service! Thank you.
When I had accidentally thrown away a part, they got it to me in good time. I so appreciated that!!
Thank you so much for your support! We’re always ready to help you with anything.
Easy to order items; prompt delivery
Your satisfaction makes all our hard work meaningful! Thank you for choosing us.
Love Robotime products and this website is perfect. Easy to use!
Thank you for your kind review! We care about each customer’s feeling and experience.
I was able to order a replacement part for a ROKR clock kit I built nearly 5 years ago. The clock spring windup key broke in half. I was able to order the replacement pieces because I had saved the instruction manual that came with the kit. Clock is back to normal now and still works. Delivery time was reasonable. Part was free, shipping was $5.
We’re so glad you felt our service was friendly and helpful! Thank you very much.
We appreciate you taking time to leave positive feedback! It helps our brand grow.
I like that you sent me both model number parts for my LGCO1 AND EGBO1 and only billed me only one time so I can fix both models
We truly appreciate your kind words! It's a pleasure to support you, and we're always here if you need anything else.
They are entertaining, satisfying, fun, challenging, and I look forward to doing them.
Thanks so much for your review! We’re thrilled our team could help. Your feedback encourages us to keep improving and providing the best service possible.
I have absolutely fallen in love with Robotime puzzles. What started as a curious try has quickly turned into my favorite hobby. The assembly process is incredibly relaxing and a perfect way to unwind after a long day. The instructions are clear, the pieces fit together beautifully, and the attention to detail in the final designs is remarkable. Not only are they a joy to build, but they also make unique, high-quality gifts. Everyone I’ve given a finished piece to has been blown away by it. On top of a fantastic product, Robotime's customer service has been great—responsive and helpful. If you are looking for a rewarding, hands-on hobby, I can’t recommend Robotime enough!
We truly appreciate your kind words! It’s our pleasure to assist you, and we’re always here if you need further support.
Very quick to respond on parts that I lost. Two weeks and I was back in business. Thanks
Thank you for your kind words! We’re delighted to hear you had a positive experience with our support team. Your feedback motivates us to continue providing excellent service. Please don’t hesitate to reach out if you need anything in the future.
The product itself was fine, but I got it as a gift for a friend and the package came in slightly damaged. If there were no damages, it’d be 4 stars, but since there was, I’m being salty
We are truly sorry that the outer package arrived with slight damages, especially since you purchased it as a gift for your friend — we completely understand your disappointment about this. We’re glad to hear you are satisfied with the product itself. We will immediately pass your feedback to our packaging and logistics teams to reinforce shipping protection and avoid similar issues in future deliveries. If you need any further assistance regarding this order, please don’t hesitate to reach out to our customer service team. Thank you for your honest feedback.
We bought 2 models, the cannon and the (more advanced) space shuttle. We gave them to a 12-13 year old, thinking that he would need lots of guidance and help from us. He LOVED putting them together, was remarkably independent, and is already checking out your catalog for his next project! Our only suggestion is that you expand the description of each model on your website. We had a lot of questions for your customer service team before we made our purchase (and they answered promptly). Everything arrived safely just a few days after we placed our order. We definitely will be returning customers! Thank you!
Thank you for your feedback! We’re happy our support team could help. We look forward to assisting you again in the future.
Fast and friendly service on my parts replacement. It made all the difference in completing my 3-D puzzle.
We greatly appreciate your encouraging comments. Knowing that our support was useful motivates our team to continue improving. If you need help with parts, instructions, or logistics in the future, please feel free to contact us anytime.
Great customer service. And I received my replacement part fast and easily ordered
We greatly appreciate your feedback. Knowing we could assist gives us great motivation. If more questions arise, we are here anytime.
Great communication and quick delivery .it was great to see my grandson putting his model together and really enjoying the experience.
We really value your feedback — thank you! If any new questions arise, please feel free to contact us.
My first order didn’t arrive. After I contacted enquires, the customer service communication and follow-up was excellent. My order was resent and arrived promptly and in good condition. Good quality product.
We sincerely apologize for the initial missing shipment that caused you trouble at first. We’re glad our customer service team followed up properly and resent your order successfully, and that the parcel arrived quickly intact with satisfying product quality. Thank you very much for your trust and understanding. We will keep optimizing our logistics management to avoid similar delivery issues. Please feel free to contact us if you need any help with future orders.
Thank you for sharing your wonderful feedback. Providing helpful service is always our priority, and we’re grateful to know it made a difference. If you ever need guidance with the model or have any concerns, we’re just a message away.
Your kind words truly mean a lot to us. We’re glad we could provide the help you needed. If at any point you encounter new questions or require additional support, please reach out — we will be more than happy to assist.
The glue is terrible,nothing holds, everything breaks. Materials have poor quality. The product it's peace of shit
We are extremely sorry to hear you have such a terrible experience with our kit. We fully understand your frustration when the glue fails to stick parts well, fragile materials keep breaking and ruin your assembly fun. We will send your feedback to our production and material teams immediately to improve glue performance and wood material quality. Please share your order number and photos of the broken parts, and we will offer a proper solution to make this right for you.
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