Awesome everything 👏
Reply from Robotime2026-07-21
Thank you so much for your wonderful review! It’s our pleasure to provide you with a great shopping experience.
About Robotime
Data updated- Website
- robotimeonline.com
- Category
- Events & Entertainment
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 200 reviews
- Replies to negative
- 100% (9/9)
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About this business
ROBOTIME, founded in 2007, is a global creative toy company specializing in DIY craft kits and trendy toys, including miniature houses, mechanical models, decorative wooden kits, and wooden toys for children. With original design at its core, ROBOTIME draws inspiration from everyday life to create products that are imaginative, thoughtfully made, and rewarding to build. Across its family of brands, ROBOTIME aims to spark curiosity and creativity around the world, celebrate DIY culture, and bring people together through the joy of crafting. VISIT OUR WEBSITE Contact us
Written by the business, not verified by us.Is Robotime legit?
Robotime (robotimeonline.com) has a 4.8 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Events & Entertainment and its reputation is excellent. Praise is nearly unanimous, with 93% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality. Last updated 2026-08-12.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently note the excellent quality and intricate design of the wonderful 3D puzzle kits, explaining that they offer hours of entertaining and rewarding fun. Reviewers also express strong satisfaction with the fast delivery services and the responsive aftercare support team whenever assistance or replacement components are necessary for their projects. Though some reviewers experienced minor challenges with delicate or flimsy pieces that required extra care during the assembly process. A few people additionally noted occasional delivery tracking issues or longer shipping times for certain items to arrive at their homes.
Auto-generated from all reviews of this business. For reference only.What people say
Delayed (?) Shipment
The package was supposedly shipped via FedEx on 07/10/26, but since then it has disappeared. It has yet to be delivered and according to FedEx Tracking it got as far as Lewisberry, PA, and has been sitting there now for 3 days with no updates available. Lewisberry is only 30 miles from my house so it shouldn't take 3+ days to travel 30 miles?!?
Reply from Robotime2026-07-21
We sincerely apologize for the frustrating shipping delay and the lack of tracking updates — it is completely unacceptable that your package has been sitting in Lewisberry, PA for 3 days with no movement, especially when it is only 30 miles from your address. Please send your order number and tracking information to [email protected]. Our logistics team will immediately follow up with FedEx to investigate the status of your shipment and push for prompt delivery, and we will keep you updated on the progress.
Great products to build
Great products to build. I'm on built no 15 and addicted to it. Thank you.
Reply from Robotime2026-07-17
Thank you for your lovely words about our team and product—we look forward to serving you again soon!
Shellie PlattSpain · 5 reviews · Verified · Experienced 2026-06-04 ·
I was gifted the wonderland book nook…
I was gifted the wonderland book nook and it’s fantastic. Whilst building it I accidentally damaged a piece and you replaced it free of charge. I can’t wait to build my next book nook. I will certainly look to get one of yours again. Fantastic job, well done xxx
Reply from Robotime2026-07-17
We’re so grateful for your positive review—your support encourages us to keep providing top-notch service and products.
Malcolm OsmanUnited Kingdom · 12 reviews · Verified · Experienced 2026-06-04 ·
Excellent service when spare parts…
Excellent service when spare parts requested.
Reply from Robotime2026-07-17
A heartfelt thank you for your amazing feedback! We’re honored to have you as a loyal customer.
Amazing job!
They were really quick at getting the job done. They were super kind and helpful.
Reply from Robotime2026-07-17
Your review made us realize our hard work pays off—thank you for choosing us and we hope to see you again!
Prompt support
I was able to contact service about a broken piece, get a replacement part, and my son finished the marble run! It was a win all around.
Reply from Robotime2026-07-17
Thank you for your wonderful feedback! We’re so glad we could provide you with excellent service and a great product.
Never received the kit.
Reply from Robotime2026-07-15
We sincerely apologize that you never received your kit and for the unpleasant experience caused. We have already sent a corresponding solution to you via this email address（[email protected]）. Please kindly check your inbox for our latest message.
Quick courteous customer service that…
Quick courteous customer service that helped me replace a broken part. I really appreciated this!
Reply from Robotime2026-07-17
Your kind review about our customer service means a lot—thank you for trusting us and letting us assist you!
Easy to order replacements good…
Easy to order replacements good delivery time
Reply from Robotime2026-07-17
Thank you for your fantastic feedback! We can’t wait to welcome you back for your next purchase.
Excellent customer services
Excellent customer services. Immediate response for replacement part that I broke.
Reply from Robotime2026-07-17
We really appreciate you taking the time to praise our service—your review will help us serve more customers better!
I ordered the 'Rose Wondow Cathedral'…
I ordered the 'Rose Wondow Cathedral' set - excellent product, turns out exactly as advertised: - quality materials, very easy-to-follow instructions, and looks amazing when constructed; an item I am proud to display in my living room. Thoroughly recommended!
Reply from Robotime2026-07-14
Your feedback helps us grow better! Thank you for your kindness and positive attitude.
Love ROBOTIME
Love ROBOTIME - thank you!
Reply from Robotime2026-07-17
Your positive take on our product is the best motivation—thank you for choosing us and sharing your thoughts!
Interesting products
Interesting products! Engaging to the mind.
Reply from Robotime2026-07-14
Thank you for sharing how happy you are with our service! It means the world to us.
Excellent customer service
Excellent customer service, quick reply and great delivery time
Reply from Robotime2026-07-14
We appreciate you so much for your kind feedback! It makes our day meaningful.
I love building these
I love building these! It's so calming. I look forward to many more.
Reply from Robotime2026-07-14
Your positive review inspires our whole team! Thank you for being a valued customer.
The products are excellent
The products are excellent. I've only had good experiences. Keep it up!
Reply from Robotime2026-07-14
Thank you for your thoughtful words! We do everything to make sure you’re happy with our help.
Great kits
Great kits. Enjoy them alot. Waited for coffee shop a long time, but worth the wait. I'm 79 and loving them.
Reply from Robotime2026-07-14
Thank you for your great comment! We’ll keep listening and improving for you.
Some pieces of the puzzle came broken
Reply from Robotime2026-07-13
We truly care about your experience 💙. You can submit your replacement request here 🔗 https://www.robotimeonline.com/pages/part-replacement or contact our after-sales team at ✉️ [email protected]. We’ll make sure to assist you promptly and get the right parts to you.
Always delivered ASAP
Always delivered ASAP TOP SERVICE.
Reply from Robotime2026-07-14
Your satisfaction is our greatest achievement! Thank you for your trust and support.
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