Quick and easy delivery
Reply from Robotime2026-07-29
We’re so glad you had a pleasant experience with our customer service. Your support encourages us to keep improving.
About Robotime
Data updated- Website
- robotimeonline.com
- Category
- Events & Entertainment
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 200 reviews
- Replies to negative
- 100% (9/9)
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About this business
ROBOTIME, founded in 2007, is a global creative toy company specializing in DIY craft kits and trendy toys, including miniature houses, mechanical models, decorative wooden kits, and wooden toys for children. With original design at its core, ROBOTIME draws inspiration from everyday life to create products that are imaginative, thoughtfully made, and rewarding to build. Across its family of brands, ROBOTIME aims to spark curiosity and creativity around the world, celebrate DIY culture, and bring people together through the joy of crafting. VISIT OUR WEBSITE Contact us
Written by the business, not verified by us.Is Robotime legit?
Robotime (robotimeonline.com) has a 4.8 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Events & Entertainment and its reputation is excellent. Praise is nearly unanimous, with 93% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality. Last updated 2026-08-12.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently note the excellent quality and intricate design of the wonderful 3D puzzle kits, explaining that they offer hours of entertaining and rewarding fun. Reviewers also express strong satisfaction with the fast delivery services and the responsive aftercare support team whenever assistance or replacement components are necessary for their projects. Though some reviewers experienced minor challenges with delicate or flimsy pieces that required extra care during the assembly process. A few people additionally noted occasional delivery tracking issues or longer shipping times for certain items to arrive at their homes.
Auto-generated from all reviews of this business. For reference only.What people say
I think the five stars is enough
Reply from Robotime2026-07-29
Thank you for your great feedback! It’s always our goal to provide fast
Fast and friendly customer service via…
Fast and friendly customer service via email. The interface to pay for shipping is easy to use. And shipping is very fast. It’s great working with a company that provides replacement parts at no charge. I love the Robotime kits.
Reply from Robotime2026-07-29
Your positive review brightens our whole team’s day! Thank you for trusting and choosing our brand.
Your instructions are very good
Your instructions are very good! Never had a single piece missing. I've purchased recently from a couple other companies and they are not as nice as Robotime!
Reply from Robotime2026-07-29
We’re truly grateful for your positive feedback! We’ll keep doing our best to serve you better.
DianeUnited States · 4 reviews · Verified · Experienced 2026-06-30 ·
Worth the time it takes to put together! So adorable!
I bought 2 different models - The Bakery Cafe and Cathy's Flower House. Both are very time consuming but well worth the effort!! They are adorable and make great displays and conversation pieces. Pay special attention to the picture directions and take each step slowly. Highly recommend either/both!
Reply from Robotime2026-07-29
Your satisfaction is the best gift for us! Thank you for sharing your wonderful experience.
After-sales service is good!
I raised a ticket to request for a missing part and Robotime handled the case very quickly. The process is also clear and user-friendly to the customer.
Reply from Robotime2026-07-27
Your words of praise mean a lot to our team—thank you for loving our product and letting us know!
I loved the product it is so engaging.
Reply from Robotime2026-07-29
Thank you so much for your kind review! We’re really happy you had a great experience with our support team.
Very satisfied
Company responded right away and sent me the parts I needed very, very quickly and accurately.
Reply from Robotime2026-07-29
Your wonderful feedback makes every effort worth it! We’re delighted we could help you solve your problem smoothly.
Insurance is a scam!
I needed to return the puzzle because another person had also ordered it. I only received a small amount of the price. I had paid for the return insurance and expected to receive the total amount.
Reply from Robotime2026-07-29
We sincerely apologize for the disappointment and confusion caused by the return insurance not meeting your expectations. We understand how frustrating it is to have paid for insurance yet only receive a partial refund. Please send your order number and the return insurance details to [email protected]. Our team will look into your case thoroughly, clarify the insurance coverage terms, and provide you with a proper solution as soon as possible.
Get yourself one of these
Good delivery service. Satisfied with the timing.
Reply from Robotime2026-07-27
Thank you for your wonderful feedback! It makes us so happy to know our product worked perfectly for you.
I broke a puzzle part when I was…
I broke a puzzle part when I was assembling my puzzle. The ordering of the replacement part was so easy and I received it within a few days. Great online and over all experience.
Reply from Robotime2026-07-29
We truly appreciate you taking the time to share your positive experience with us. It means a lot to our team.
Got it quick and was fun to build.
Reply from Robotime2026-07-27
We really appreciate you highlighting how much you loved our product—this feedback helps us keep doing what we do best!
A recent purchase discovered certain…
A recent purchase discovered certain off my train pieces needed to be replaced. I was particularly impressed on the efficient manner replacement parts were dispatched. I have since purchased additional Robotime because one can be guaranteed off products and follow up assistance!!
Reply from Robotime2026-07-27
Thank you for your fantastic review! We’re proud that our product could meet your needs and exceed your expectations.
The package came well packed but
The package came well packed The only complaint I have is it says replacement parts $5 but they charged me $8
Reply from Robotime2026-07-27
Thank you for letting us know your parcel was securely packed. We truly apologise for the confusion regarding the payment amount. The listed USD 5 price refers to US dollars, while you were charged 8 Canadian dollars due to real-time currency exchange rates during payment processing in Canada. Currency conversion fees charged by your payment bank may also cause slight price differences. If you still have doubts, please send your order receipt to [email protected]. We will check the payment record in detail and assist you further.
Fab service
Fab service, knew what was required to replace the part my cat chewed and fast delivery
Reply from Robotime2026-07-27
Your kind words about our product are truly inspiring—thank you for sharing your satisfying experience!
Fast and Effecient
The part was sent promotly and was delivered within a week to NZ. Great fast service
Reply from Robotime2026-07-27
We’re thrilled to hear you enjoyed the quality of our product—your positive review means everything to us!
well designed and accurate kits.
well designed and accurate kits. Good assistance available to help construction
Reply from Robotime2026-07-27
We really appreciate you taking the time to praise our service—your review will help us serve more customers better!
Very efficient and easy to order
Website very easy to use. Product was exactly as described and the shipping was extremely fast. Got here well in advance of my granddaughters birthday!
Reply from Robotime2026-07-27
Your satisfaction with our service and product is our top priority—thank you for this amazing review!
The products are great!!
The products are great and fun to build and use. Instructions are clear and the products come with everything needed. In case of needing replacement parts, the request process is simple and easy to follow.
Reply from Robotime2026-07-27
Thank you for your fantastic feedback! We can’t wait to welcome you back for your next purchase.
Need to have patience while building your kit.
The instructions for assembly were very clear which made my experience vary enjoyable. Also the kits are well made.
Reply from Robotime2026-07-27
Your kind review about our customer service means a lot—thank you for trusting us and letting us assist you!
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