Great customer care
Great customer care! I received response in 24 hours for some broken pieces.
Reply from Robotime2026-07-27
Thank you for your wonderful feedback! We’re so glad we could provide you with excellent service and a great product.
About Robotime
Data updated- Website
- robotimeonline.com
- Category
- Events & Entertainment
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 200 reviews
- Replies to negative
- 100% (9/9)
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About this business
ROBOTIME, founded in 2007, is a global creative toy company specializing in DIY craft kits and trendy toys, including miniature houses, mechanical models, decorative wooden kits, and wooden toys for children. With original design at its core, ROBOTIME draws inspiration from everyday life to create products that are imaginative, thoughtfully made, and rewarding to build. Across its family of brands, ROBOTIME aims to spark curiosity and creativity around the world, celebrate DIY culture, and bring people together through the joy of crafting. VISIT OUR WEBSITE Contact us
Written by the business, not verified by us.Is Robotime legit?
Robotime (robotimeonline.com) has a 4.8 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Events & Entertainment and its reputation is excellent. Praise is nearly unanimous, with 93% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality. Last updated 2026-08-12.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently note the excellent quality and intricate design of the wonderful 3D puzzle kits, explaining that they offer hours of entertaining and rewarding fun. Reviewers also express strong satisfaction with the fast delivery services and the responsive aftercare support team whenever assistance or replacement components are necessary for their projects. Though some reviewers experienced minor challenges with delicate or flimsy pieces that required extra care during the assembly process. A few people additionally noted occasional delivery tracking issues or longer shipping times for certain items to arrive at their homes.
Auto-generated from all reviews of this business. For reference only.What people say
Relaxing build.
Reply from Robotime2026-07-27
Your review about our product’s design and functionality made our team cheer—thank you for your amazing feedback!
I just love the kits and I have built…
I just love the kits and I have built 70+! Several were ordered online directly from Robotimeonline.com Never an issue, arrives in a timely manner, in great condition, and with no payment issues!
Reply from Robotime2026-07-24
Thank you for your wonderful feedback! We’re so glad we could provide you with excellent service and a great product.
Haven’t Finished Yet.
Providing lots of fun. So far so good with the odd frustrating movements which always ends in laughter.
Reply from Robotime2026-07-24
Thank you for your lovely words about our team and product—we look forward to serving you again soon!
Trusted site
Trusted site. Very helpful for replacing missing or lost pieces.
Reply from Robotime2026-07-24
Your satisfaction with our service and product is our top priority—thank you for this amazing review!
Great Customer Service
One of my puzzles came missing a piece and I had no trouble at all submitting the necessary documentation for a replacement to get shipped. I was kept in the loop the whole time too.
Reply from Robotime2026-07-24
We’re thrilled you had a smooth shopping experience with us—thank you for your positive review and support!
Very responsive
Reply from Robotime2026-07-24
Your kind review about our customer service means a lot—thank you for trusting us and letting us assist you!
The kits are always great and fun to…
The kits are always great and fun to do. The pictures leave a lot to be desired and the instructions not always clear. If the pieces are dark and can be turned different ways, it’s important to show exactly how they should be turned. I find I have to look at videos to help me through too many times when the instructions just don’t show me what I need.
Reply from Robotime2026-07-24
We really appreciate you taking the time to praise our service—your review will help us serve more customers better!
Very positive
Reply from Robotime2026-07-23
Your kind review about our customer service means a lot—thank you for trusting us and letting us assist you!
Great products
Great products, great customer service!
Reply from Robotime2026-07-23
We’re thrilled you had a smooth shopping experience with us—thank you for your positive review and support!
Maria AlvarezUnited States · 3 reviews · Verified · Experienced 2026-06-24 ·
I purchased the puzzle for my mother…
I purchased the puzzle for my mother for mothers day. Lilacs are her favorite. She loves it so much. I'm glad i found it and was able to suprise her with it.
Reply from Robotime2026-07-23
Thank you for your fantastic feedback! We can’t wait to welcome you back for your next purchase.
Great models and support
Robotime has great models and support. Very well designed and engineered. Highly recommend ROKR/Robotime/ Rolife
Reply from Robotime2026-07-23
Your positive take on our product is the best motivation—thank you for choosing us and sharing your thoughts!
Robotime Review
Website was easy to navigate and the products we received were as described. This was a gift for my son and he loved it.
Reply from Robotime2026-07-23
We’re over the moon to hear you’re impressed with our product—thank you for your kind and detailed feedback!
Compared to the wooden marble runs
Compared to the wooden marble runs, such as the London and Night City projects previously constructed, the plastic Alchemy City was a major failure for me. i found the assembly instructions difficult to follow, without clear direction regarding the A,B,C and D models applications. Guesswork followed, which led to the need to remove and readjust parts. But even when corrected, alignment of some parts proved to be very difficult to sustain, particularly parts B6 and F3/10. And the last straw was the fragility of the main circuit board, which ended my efforts when both power leads broke off for no apparent reason. If purchased, I recommend extremely close reading of the directions - know exactly what you are doing before moving forward as the materials are unforgiving of error - and good luck with the alignment of the various sections. I will stick to the wooden runs in the future.
Reply from Robotime2026-07-21
We sincerely apologize for the deeply disappointing experience you had with the Alchemy City plastic marble run, especially compared to the wooden London and Night City sets you previously enjoyed. We fully understand your frustration with the unclear instructions regarding the A, B, C and D model applications, the persistent alignment difficulties with parts B6 and F3/10, and the fragile main circuit board whose power leads broke off unexpectedly — ending your assembly entirely. Your feedback on instruction clarity, part alignment and material durability has been noted and will be shared directly with our product and engineering teams for improvement. Please email your order details to [email protected], and our team will provide you with a proper solution to make this right for you.
If you like hours of relaxation and fun, these kits are for you!
These kits provide hours of fun and they are so addictive! The ordering experience was smooth and delivery was fast. I appreciate challenging kits and the ones I ordered were perfect in terms of difficulty. The pieces fit together perfectly. Some of the materials were a little flimsy (only a very few) so I had to take great care not to break them during assembly, particularly the cardboard pieces. but it really wasn't a problem. Particularly the cardboard pieces. I hope Robotime continues to develop more challenging kits! They are amazing!
Reply from Robotime2026-07-23
We sincerely appreciate your thoughtful feedback. It’s wonderful to hear that our product brought you a positive experience. We’ll continue to improve and look forward to serving you again!
Nick EdwardsUnited Kingdom · 54 reviews · Verified · Experienced 2026-06-22 ·
I love this company and their wooden…
I love this company and their wooden puzzle/models I suffer from bad mental health stopping me from going out. So finding these guys and girls plus and company's linked my head is alot better. The only thing is we're running out of room. But I can say I owe my life this company rokr and other
Reply from Robotime2026-07-21
Your kind review made our week! Thank you for trusting us and enjoying our product as much as we hoped you would.
Great product
Great product, I,'m looking forward to order more of similar items.
Reply from Robotime2026-07-21
We’re so grateful for your positive review—your satisfaction is what drives us to keep improving every day.
Vivian MaxwellUnited States · 3 reviews · Verified · Experienced 2026-06-06 ·
I love Robotime products so much
I love Robotime products so much! No words can describe the joy I feel discovering their products in 2023. Quality is still the same!
Reply from Robotime2026-07-21
We’re absolutely delighted with your positive review—thank you for being such an amazing customer!
Great products and great customer…
Great products and great customer service if you get stuck. Thank you!
Reply from Robotime2026-07-21
Thank you for sharing your great experience with us! We can’t wait to serve you again soon.
Fantastic
Fantastic! So easy and helpful with ordering a part we needed. Great organization. So happy we found this company. We will continue to support them! Do not hesitate to support this company!!! Tammy Hija & Bud Mullins
Reply from Robotime2026-07-21
A big thank you for your lovely feedback! We’re thrilled to have you as a happy customer.
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