At Rosegal.com, fashion is attitude and fashion is a lifestyle. We live and breathe fashion, both new and vintage, and we believe you also share the same passion. If you have any issues with your order please contact us directly via our Support Center here: https://www.rosegal.com/contact-us/ We are happy to assist you.
Is Rosegal legit?
Rosegal (rosegal.com) has a 3.1 out of 5 rating on OK.one, based on 848 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. 23% of reviews are 1 star, a relatively high share; The business has replied to 99% of negative reviews; 8 of them were added in the last 12 months. Last updated 2026-10-24.
I ordered a hoodie a 2x I’m an XL doesn’t fit- no response from Co.
I ordered a hoodie a 2x I’m an XL. It arrived promptly and it’s beautiful. It is so tight I barely got it on. I contacted them that day and I’m suppose to get an answer within 24 hrs. It’s been 4 days and nothing. I have already placed another order for a 4x which should fit me. It’s a different hoodie and I like it ok. Be aware of the difference of sizes from A Chinese Corp vs. American.
Reply from Rosegal2018-01-17
Dear Peter,
We are so sorry to hear that you have been experiencing sizing issues.
Please note that Rosegal provides a size chart on all our item pages to help our customers choose the correct size.
We have sent you a personal message via a ticket, with a solution to your issue. We are awaiting your reply.
Many thanks,
Rosegal Customer Service Team
I just bought a bathing suit from an ad on face book for 18.98 and went back on Facebook and saw it was on sale for 12.98. I tried to live chat them and was put on hold for about 15 minutes. I finally hung up and tried to call them, and the phone disconnected on me 5 times. Terrible service. I'll just send it back for a full refund when I get it.
Reply from Rosegal2018-01-17
Dear Terry,
Please note that we at Rosegal can be contacted by our Support Center, Live Chat or phone number, 24 hours a day.
We currently only have a phone line open for our US customers. Our phone number is: 1 888 320 8188. This service is available from 7:30 - 21:30.
Please do not believe any other phone numbers claiming to be Rosegal, and hang up immediately if you suspect something is wrong. We will never ask our customers for credit card details over the phone. If you have any queries regarding this please contact our Support Center.
We look forward to hearing from you soon.
Rosegal Customer Service Team
Was a bit skeptical about my ordered bit couldn't be more pleased. The service and delivery of my purchases were excellent. Thank you Rosegal!!
Reply from Rosegal2018-01-15
Dear Sharren,
Thank you for your review.
We have sent you a ticket regarding your issue. Please kindly reply to us so that we can give you a suitable solution.
Best regards,
Rosegal Customer Service Team
Update: I ordered two items two months ago and they still have not arrived. So the shipping is a pain. But the customer service helped me out.
Reply from Rosegal2018-01-10
Dear Sarah,
We apologize for the inconvenience you have occurred.
Unfortunately, for the shipping method you have chosen, there is no international tracking number available. However, please rest assured that the estimated delivery time for your package is still valid.
We have contacted you via the ticket center, please check and reply us.
Best regards,
Rosegal Customer Service Team
Customer service is trying very hard to address the problems I have had with my orders, and they are very nice to me, respectful and patient even when I am not! ; ) ; (...
I can imagine how many orders they have to deal with so this is probably a huge task.
I think they have a great customer service team and I will come back to shop, the problems are usually size-related, if they can sort this out, then they will be very successful!
Last order was a jumper it was too small for me, but I gave it my daughter of whom loved it
Reply from Rosegal2018-01-08
Dear Janette ,
We are so sorry to hear that you have been experiencing sizing issues.
Please note that Rosegal provides a size chart on all our item pages to help our customers choose the correct size.
We have sent you a personal message via a ticket, with a solution to your issue. We are awaiting your reply.
Many thanks,
Rosegal Customer Service Team
Although I was treated fairly by customer service, I was disappointed that the sweatshirt I ordered for my wife for Christmas didn't fit. If anything, the 2XL should've been too big as she has lost 40 lbs in the past 3 months. The odd thing was the head hole was too small. Now, we did receive a full refund quickly and were told to keep the sweatshirt for which we will find an owner it will fit. I am now reluctant, however, to order anything else given the fitting issue. Their pricing is certainly attractive, but being shipped from China, don't expect to get it quickly.
Reply from Rosegal2018-01-08
Dear Cap’n ,
We are so sorry to hear that you have been experiencing sizing issues.
Please note that Rosegal provides a size chart on all our item pages to help our customers choose the correct size.
We at Rosegal offer many different shipping methods with varying shipping times. We will always do our best to meet the customers shipping needs.
If you have any further questions, please contact us through our Support Center.
Many thanks,
Rosegal Customer Service Team
I can not find out how to return or exchange the shirt I bought....anyone know how?
Reply from Rosegal2018-01-04
Dear Carol ,
We are sorry to hear that you are experiencing some issues.
We offer all our customers solutions based on our policies.Please first refer to our returns and warranty page here: http://www.rosegal.com/warranty-return/.
We have sent you a personal message regarding your issue in our ticket system. Please kindly login to your account to check this and reply to us.
We look forward to helping you.
Rosegal Customer Service Team
late delivery, delayed customer service response but fine at the end.
I ordered two christmas shirts with expedited shipping. The delivery time was 3-7 days on their delivery time table and I was expecting them on 22 or 23 of Dec but did not recieve them till Dec 29.
Contacted them twice by their website during this period and got issued auto ticket but no real response till I wrote to them via paypal on 28 and got answered on 29th just before I got package, they wrote that deadline is Jan 15!?
I ws confused and dissapointed with their response. The time that expedited shipping advertized was 3-7 days and this Jan15 is just A month from date for purchase.
Then the quality, one was just ok and other one not as expected for the regular price.
I contacted them right away by paypal and they started refund. Hope this part goes smoosly.
Not the best experience but it could have been much longer headache.
I bought 2 nature tapestries. They arrived seperately and the colors were slightly different. one of the tapestries had a hemmed binding that looked really nice, the other had a surged binding. These were two of the same tapestries. I just have to have a positive outlook and say well on one the sun is shining through the trees much brighter. The are covering my bookshelves that are in the same room side by side. Oh well. I still like them.
rosegal is an online shop with free shipping... that is super cool for the people that just like to buy one piece only ... very quality bags and many affordable trendy pieces... really recommend it
The prices are very good. However, the delivery time is absolute horrible. On 3 different occasions, I order an item and it took over 2 months for me to receive the items I ordered. Each time the delivery time exceeded the estimated delivery time provided at the time of purchase. Contacted their customer service each time and they were not very helpful.
Reply from Rosegal2017-12-25
Dear Jamil ,
We apologize for the inconvenience you have occurred.
Unfortunately, for the shipping method you have chosen, there is no international tracking number available. However, please rest assured that the estimated delivery time for your package is still valid.
We have contacted you via the ticket center, please check and reply us.
Best regards,
Rosegal Customer Service Team
I had a previous order from Rosegal. The item shipped from China so I knew it would take awhile for international shipping. Got the package in about 2-weeks. No real issues with the shipping, however, the product itself was substandard. Cute, but oh so cheap and really flimsy material. Buttons didn't match and popped off on the first wearing. I can't complain, you get what you pay for, and the items were for a costume. But really...they couldn't even match the buttons?!
I ordered additional items from Rosegal on 11/27/17. Requested and payed for expedited shipping and was told that my items had shipped on 11/29/17. It's been almost a full month - no product has arrived and now I'm scrambling to find costume item replacements for our event next weekend.
I can say that I am getting something from Rosegal out of this...a run-around. They state that it's DHL's issue, DHL states they don't have a package to ship. All I want is my money back, but suspect I'll never see that again either.
So, buyer beware. Think long and hard before you give them your hard earned cash.
OH - and dear Rosegal. Don't bother responding with your blanket statement you've given everyone else here since roughly the beginning of November.
NOTE: This review has been changed from a one star to a three star rating. Still haven't received my last package, however, RoseGal finally refunded my money. Not only for the missing items, but for the previous order. I find this to be an acceptable solution. I won't be buying from them in the future as it took far too long to get to this resolution. I'm not sure that it would have been resolved had I not left poor reviews on every site I could find.
If you choose to order from them, know that international shipping takes forever and plan accordingly.
Reply from Rosegal2017-12-21
Dear Sharon,
Thank you for your review.
All of our Rosegal clothing items must meet our strict quality checks before we ship them out to customers. We therefore apologize that your item is not up to your satisfaction.
For the new order, please rest assured that the package is on the way to you.
We have sent you a ticket regarding your issue. Please kindly reply to us so that we can give you a suitable solution.
Many thanks,
Rosegal Customer Service Team
Up to now, I have had a good experience. I am still waiting on an item that was supposedly shipped on the first of this month. It is now the 17th. I am allowing for the Holiday Season, however, for some reason, I can't track this order. I've got the number but no way to know where it is.
I have found that some clothing items run a tad bit small but overall I like what I have ordered.
The products that I received actually are great. The wig I got is smooth, fits perfectly and is shiny. The beauty blenders are great to use for different things such as contour, concealer, foundation and touch ups. The clothing has different sizes that I actually like about the site. Plus the site is easy to access which is great to navigate.
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