At Rosegal.com, fashion is attitude and fashion is a lifestyle. We live and breathe fashion, both new and vintage, and we believe you also share the same passion. If you have any issues with your order please contact us directly via our Support Center here: https://www.rosegal.com/contact-us/ We are happy to assist you.
Rosegal (rosegal.com) has a 3.1 out of 5 rating on OK.one, based on 848 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. 23% of reviews are 1 star, a relatively high share; The business has replied to 99% of negative reviews; 8 of them were added in the last 12 months. Last updated 2026-10-24.
It took a little while to receive my order, but the quality of my item was good, especially for the price. I think the prices on the site are amazing! The company even checked in with me several weeks after I received my item to make sure there were no issues, and to see if I had any concerns. Besides the shipping being a little slow, it's OK, as long as you don't need the item right away.
I've ordered from this company in the past, it took so long for my package to arrive that I had forgotten that I had even ordered it. However, I did like the shirt so much that I ordered 3 more from them. So far it's been about a month and I have received nothing, no package, no email, and no tracking number. I do a great deal of ordering online, but I will NEVER again buy from this company! Tammy Oliver
Dear Tammy , We are sorry to hear that you are having issues with regards to your delivery status. With our registered and expedited post, we offer our customers a tracking number. You can use this to track the status and whereabouts of your items online. We have sent you the tracking information and a solution to your account. Please login to check your ticket and reply us. You may then check the status of your item on this site: http://new.17track.net/en. If you have any more questions about your order status please contact us via our Support Center. Many thanks, Rosegal Customer Service Team
I have been very happy with Rosegal. The clothes are not top quality, but they are great quality for the price you pay, and I have already had several wears out of the clothes I purchased. One of the items I purchased was delayed due to being temporarily out of stock and when I chased it up the service person was helpful. I was given the option to swap my purchase or wait, and when I asked how long the wait was likely to be, they gave me a very good estimate. I was happy to wait and my purchase arrived about a month later.
As with all ordering online, you have to pay close attention to fabric, measurements, and sizing charts for each piece of clothing. I'd say my Rosegal purchase was ok. My favorite piece was a floral kimono. I loved the print, the lightness of the fabric and the fit. It is a little long for me, but I'll probably wear it with wedges or hem it up myself in the future. The dress I bought was not quite the color I expected. It did shrink in the wash, but this fabric usually does shrink, so I prepared for it by ordering a bigger size to allow for possible shrinkage. I bought a coral kimono was also brighter that I expected, but I think it will work fine as a cover up in the summer. Lastly, even though I sized up on a caftan, the sizing was smaller that I estimated. When I bloused it up to shorten it, it worked out okay, but the side seams were then higher. I love the ties and the side fringes, but probably should have ordered even bigger to get a more flowy caftan look.
The freight company they use takes an additional charge of 17 euros if there is VAT or tax. Im okay with That but, Rosegal spilt my order in two so I had to, Pay 17 euros two days after the first to get the last of my order it was ONE dress. I have tried to write to the company, but I only receive a standard response, like the consumer being in charge of tax and VAT. But my problem is not tax or VAT my problem is that they have shared my order in two so I ended up having to pay extra so it became 17 euros extra. Shame with so beautyfull clothes
Dear Camilla , We are sorry that you have had to incur local customs issues. Due to stock issues, we have split your order into 2 packages. Please kindly refer to our tax and duty policy here for more details: http://www.rosegal.com/tax/. We have offered you a solution via a ticket. Please kindly reply to us there. Thank you, Rosegal Customer Service Team
I have ordered many times now great value for money love the clothes and they come in larger sizes too.
I was extremely excited to find this website! I ordered many items and with my order confirmation came information on how to enter their cyber Monday sweepstakes! So I followed the directions and to my surprise I WON!! being my birthday and all, I was delighted. Winners were posted on their Facebook page and Instagram and indicated that winners simply need to check their gift card balances. So I did, and nothing was there. I have contacted customer service on every platform. and not once was my question addressed. Instead I was met with issues with my order. I am very tolerable with delayed merchandise and was understanding of the delay in shipping due to out of stock items. But the reason I contacted rosegal was about my prize, not my order. So I'm starting to believe that it was a complete scam, since I'm being down right ignored. The FB messenger response to my concern was like my question wasn't even read. It seems very wrong to get someone so excited then blatantly fail to follow through. I spent nearly $200usd with them and even though it was a 'prize' I feel very betrayed already by this company.
Dear Sarah , We regret about this situation. Our team has reviewed your complaint and offered you a solution in the ticket. Could you please answer us ? If any question, please email to [email protected] or submit a ticket here:https://support.rosegal.com/ticket/ticket/index. Many thanks, Rosegal Customer Service Team
All items I ordered were true to picture and description. Good quality for the price I paid for the items. Shipping was a little slow And came in 2 separate packages at different times but there was a tracking number so I knew when to expect my items.
Placed an order back in July 2017 £127.00 worth and I'm still waiting on items it's ridiculous trying to get intouch with Rosegal. There customer service is awful I've been e-mailibg them every week and I'm getting no where I've even called them no one picks up your call. I'm reluctant to buy anything from them again which is a shame as they do have a great selection of clothing etc.
Dear Maria, Thank you for taking the time to write a review. We at Rosegal offer many different shipping methods with varying shipping times. We will always do our best to meet the customers shipping needs. For more details on our shipping methods, please see here: http://www.rosegal.com/shipping/. We have offered you a solution via our Support Center. Please check this and reply back to us. Rosegal Customer Service Team
I have ordered several items from Rosegal and shipping has always been quick and I've always been happy with my purchases.
The store does not send the paid order. But the store apologized for its mistake. The money was returned to my card. I will make a new order.
Dear nikolaevic146, We regret about this situation. The order was cancelled due to the system error. Our team has reviewed your complaint and offered you a solution in the ticket. Could you please answer us ? If any question, please email to [email protected] or submit a ticket here:https://support.rosegal.com/ticket/ticket/index. Many thanks, Rosegal Customer Service Team
Shipping took awhile, but since it was free I did not have a problem with it. The product itself is awesome and WAY worth the money. Looked exactly as advertised and had not broken in the months that I’ve had it. Love it!
I have been shopping on Rosegal for more than a year now (my first item free - yay!) and so far they have me unworried. The delivery is unpredictable. Sometimes it's fast, sometimes it's very very slow (well keep in mind I only do standard shipping unless Express is free of course - lol). More than twice now they have had me unsatisfied when after waiting for forever the order gets home but it's not complete. They deliver items based on availability but hey I ordered them all together at the same time so I expect them to arrive together, like why don't you wait when all the orders are ready then you can deliver it. I'm saying this because when the order arrives uncompleted, I have to email about such and they tell me they can do nothing about it until the 3 months (maximum time to wait for delivery - like brah that's a quarter of a year) expires. What l like though is that they actually follow that rule after the 3 months, they refund you either directly to where the money came from or you can ask them to convert it into money in your Rosegal account. I have had to do this more than once and less than 3 times I would say (delivery was like 3 months *2 - aye since I did it twice). There was one time I ordered the same item thrice and it only arrived the third time. Which makes me think that sometimes the order is out of stock but they still have it as an available item; the alternative being maybe my order got lost somewhere or something. So overall you lose nothing but your time which I think it's safe compared to not receiving neither your money back nor the product. That's why they have me unworried. I won't use the word dissatisfied because if that was true for me I won't be shopping on their website again. But I will say they have me a little less than satisfied. Close to satisfied because the price and the quality go hand in hand on Rosegal. Really good quality products are almost never on sale and when they are it's only like less than 20% off but I'm the type of person who likes shopping when it's more than 79% off unless the regular price of the item is really low. But anyways long story short, I still shop at Rosegal because they always have a solution to my problems and their response to my email on average are pretty fast. p.s. - I went back and just noticed that there is an item in an order a long time ago (Order # - ZA1703142111396968, Item - High Quality 10PCS Wooden Handle Stainless Steel Barbecue Needles - that was mid-March but now we are in late November and I just checked the item is out of stock) that never arrived and I never redeemed my money back cause I probably forgot, reason why I say they should make one delivery rather than multiple deliveries or like tell the customer in advance.
Dear Lola , Thank you for taking the time to write a review. We at Rosegal offer many different shipping methods with varying shipping times. We will always do our best to meet the customers shipping needs. For more details on our shipping methods, please see here: http://www.rosegal.com/shipping/. At Rosegal all items have varying processing times based on their warehouse location and stock availability. Please note that each item has it's processing time displayed clearly on the web page. Sometimes the orders are split due to the stock issues. We have offered you a solution via our Support Center. Please check this and reply back to us. Rosegal Customer Service Team
I'm usually not the kind of person to shop online but when I shopped on Rosegal I was very impressed by their service. A lot of the products I bought were at a cheap price but most of them had such good quality! The customer service is amazing and they really help you. The shipping isn't amazing but you can track your order. I'm very happy with this online store!
Once I figured out the right size for me I have enjoyed many different types of Plus size clothing. Love them all.
I ordered some wall tapestry and was happy with them. Deliverytime was ok and tracking was easy. About the goods... they didn't smell bad (like chemicals etc) so I just took them out for an hour and didn't need to wash them first.
product came quicker then expected, and size chart was helpful and accurate, sizes DO run small, but if you follow the size chart it is accurate to US sizes, i would order again!
Took a very long time for delivery. Was promised item in 7-10 days; in fact it took over 8 weeks.
Dear Barbara , Thank you for taking the time to write a review. We at Rosegal offer many different shipping methods with varying shipping times. We will always do our best to meet the customers shipping needs. For more details on our shipping methods, please see here: http://www.rosegal.com/shipping/. We have offered you a solution via our Support Center. Please check this and reply back to us. Rosegal Customer Service Team
Free shipping! Delivery was within 2 weeks, products were good value and reasonable quality.
The clothes i ordered were nice and fit well (ordered stretchy material 4x+). The reason i gave 3 stars is because of shipping and tracking. I paid extra for my items to come faster, and it took a month for everything to arrive. They all arrived seperately in the span of a month, even though i paid for fast shipping. Then, i couldn't track my items on the tracking link they provided, so i couldn't keep tabs on my items and just had to wait for random packages. Don't pay for fast shipping. It's like a scam. But they do have some nice clothes if you're willing to wait for their arrival.
848 reviews matching
Roseglam Beauty
Modlily
ZAFUL
Halara
BloomChic
Parallels
LightInTheBox
Luveon