24/7/365, Ruby’s friendly, US-based receptionists and chat specialists are trained to greet your customers and represent your business the same way that you would! More than 10,000 business owners trust Ruby with front-line communications. In return, they get increased sales inquiries, measurably better customer satisfaction, and up to 10 hours a month of time back in their schedules. Ruby was founded in 2003 and is headquartered in Portland, Oregon. Ruby has been named in Fortune Magazine’s “Best Small Company to Work For in the U.S.,” Inc. Magazine’s “Best Workplaces,” PEOPLE Magazine’s “Companies that Care,” and Great Places to Work’s rankings for the past seven years. Start creating meaningful connections with more customers today. at www.ruby.com or experience Ruby for yourself by calling 866-611-7829.
Written by the business, not verified by us.Ruby (ruby.com) has a 4.6 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Business Services and its reputation is excellent. Praise is nearly unanimous, with 91% rating it 4 stars or higher; The business has replied to 86% of negative reviews; 34 of them were added in the last 12 months. Last updated 2026-08-12.
Setup was really easy and the calls they've taken for us so far have gone well.
Thank you, Amanda! We are so glad to hear the setup was smooth and the calls have been going well. Thank you for choosing us as your partner. We’re always here to make things easier for you, please don’t hesitate to reach out if you need us.
Welcome to Ruby, we are thrilled to be a part of your journey. As part of our onboarding process, there are a few key pieces that get setup right at the start; including your call forwarding number, which we’re glad to see was shared by your Customer Success Manager. As a new partner, please note that your Customer Success Manager remains available for any additional questions you may have. We’re always happy to help and look forward to supporting your business every step of the way. If there is anything you need or if we can clarify anything further, please do not hesitate to reach out.
Ruby’s virtual receptionist service has been a game-changer for my solo law firm. Their friendly, professional receptionists ensure that every client call is answered promptly and warmly, no more missed opportunities or voicemails piling up. As a solo practitioner, having Ruby handle client intake, appointment scheduling, and basic FAQs has freed up valuable time for me to focus on casework. The service is reliable, easy to integrate with my practice management tools, and gives my firm the polished, responsive feel of a much larger operation. Highly recommended for solo attorneys looking to elevate client experience and streamline operations.
Thank you for your fantastic review, Michelle. We are thrilled our friendly and professional receptionists have supported your solo law practice, delivering warm and responsive experiences, so you can focus on your caseload. Knowing we have helped to streamline your operations and elevate your firm’s presence means a lot to us. Our Rubys are trained for seamless integration with practice management tools to ensure your firm operates with the professionalism and responsiveness of a larger firm. Your feedback confirms we are delivering on that mission to help business owners focus on what matters most while never missing an opportunity. We truly appreciate your recommendation and looking forward to many years together.
We recently requested a protocol update for urgent after-hours calls, and Ruby handled it promptly and professionally. The team was responsive, understood our needs right away, and implemented the changes without any delays. I especially appreciated the clear communication and their willingness to go the extra mile—text alerts, backup call routing, and follow-up were all handled flawlessly. Their service has been reliable and supportive for our clinic operations, and I highly recommend them to any organization looking for dependable answering services.
Thank you for much for your kind words, thoughtful feedback and your 5 star review! We are so glad our team could deliver prompt, professional support when you need it most. Creating meaningful connections through reliable service is what we are about. We are thrilled to hear that your recent interactions have not only met but exceeded expectations. Our team takes pride in delivering responsive and personalised service, and it means a lot to know that the communication, follow through and attention to detail made a positive impact on your clinic operations. We’re grateful for the opportunity to support your team and truly appreciate your recommendation!
Thank you, Raymond! We’re so glad to hear you had a great experience. Exceptional communication and service are at the heart of everything we do, and your kind words mean the world to us. We appreciate your trust and look forward to continuing to serve you with care and reliability!
You are welcome. Thank you for trusting us with your business. Please do not hesitate to reach out whenever you need support.
I have know about Ruby for over 20 years; my former law Partner, Tatum S. Hilmoe has been with Ruby since he passed the Cal State Bar. All the people I have spoken to at Ruby are regular people with a sense of humor--not stuffed shirts. I have worked at law firms my whole life; I have enough stuffed shirts to last a lifetime.
Thank you for your glowing review and for being part of our journey for over two decades! That kind of longevity means a lot. We’re proud to have a team of real, approachable people who bring both professionalism and a sense of humor to the table. No starched collars or stuffy vibes here. At Ruby, we believe in the power of genuine human connections, so it’s heartening to know that our approach stands out in the legal world. Your kind words affirm our commitment to “Rock your real” and “Start from the heart”, core values that guide us every day. We’re honored to be part of your inner circle, here’s to many more years of collaboration and shared smiles!
I received an alert that our account was nearing it's limit for coverage. I called to talk with a representative, and I was able to speak to someone immediately who reviewed our account and provided great advice. I really appreciated the quick response and easy solutions!
Thank you so much for your kind words and your 5 star review! We’re thrilled to hear you had such a positive experience with our customer service team. Providing prompt, helpful support is always our goal, and we’re glad we could offer a quick and easy solution for your coverage concerns. We truly appreciate your trust in us and look forward to continuing to support you.
We just started service and have already received several complements on the operators professionalism and eagerness to help the callers. This reflects well on Ruby's internal processes and employee training programs. Also, the sales and onboarding was seamless. Louis is a fantastic account manager, excellent communication and expectation setting.
Thank you Spencer, for your kind words. We are proud to have a partner like you. We’re thrilled to hear our friendly and attentive Ruby support team have exceeded expectation. Delighted to hear that you are enjoying your experience and thankful that you took the time to share it with us. We’ll be sure to share your kind words with Luis! Our technology ensures we don’t waste anyone’s time, with the app, you have the flexibility to choose when to have a Ruby receptionist answer or when to forward calls directly to advisors. Using our customized scripts and our exceptional team your feedback is a testament to collaborative success. We appreciate your trust in us and look forward to a long partnership.
Ruby is such a wonderful tool with EXCELLENT customer service for your company! Everyone is always very kind, follow up is excellent and I can rest easy knowing they are handling our phone calls. Bri helped me out with going over our minutes being used and definitely help me understand what plan we should use. Not only was that great, she said she’d follow up with me in a week…and she did! It’s hard sometimes to get people to actually follow up, so excellent work Bri!
Thank you so much for your kind words and fantastic review! We’re thrilled to hear that you’ve had such a positive experience with Bri and that the service has given you peace of mind. It's an honor to be a trusted extension of your business and we look forward to many more years working together. We’re always here to help and are grateful for the opportunity to support your needs. Thanks again for support.
I was given an excellent evaluation of my current program, made suggestions I had not thought of to improve it. Just a super review toward costing me less money, not more.
Thank you so much for your glowing review, Bruce! We’re thrilled to hear our friendly and attentive Ruby support team have exceeded expectation. Your trust means the world to us, and we are honored to continue being a reliable part of your businesses success. We look forward to many more years of partnership.
From the introduction with Christina Urban and the onboarding with Nicholas Fox everything was perfect and seamless! Both were equally professional and knowledgeable on the product and my needs. Very friendly and thorough. I left both meetings feeling great about my choice.
Thank you so much for your wonderful review. Welcome aboard, we are happy to have you. We’re thrilled to hear that your experience with Christina and Nicholas was seamless and professional. It’s music to our ears to hear that they were able to address your needs and make you feel confident about your choice. Your feedback makes our day, and we couldn’t be more excited to continue supporting you. Thanks again for choosing to partner with us and for sharing your experience. Please do not hesitate to reach out.
Tyrese G went the extra mile for us and answered a customer's query for us. I deeply appreciate the customer service!
Thank you so much for taking the time to highlight Tyrese’s exceptional effort! We truly appreciate going the extra mile to assist as well. The dedication to providing excellent customer service does not go unnoticed, and we’re grateful for their commitments to ensuring our customers are well taken care of.
I was blown away by the lengthy, articulate and expansively descriptive email response Ruby sent me regarding assessment of the intake calls process. Not only was it thoughtful and thorough, but they are more than willing to troubleshoot how to gauge certain types of service calls to be handled differently than other types. Mind you, their 3 months in review of service have already been absolutely AMAZING! We work in a very unique industry and the refinement I am asking for is high maintenance to a degree. Though it is necessary for resource optimization as well as prioritizing some clients ahead of others. Notwithstanding, there is not an easy fix. They couldn’t be more game for the brainstorming. It is that type of high level customer service separating them from their competitors. Thank you again Ruby for the winner mentality, look forward to taking your good service to great and even better!
Thank you for your thoughtful response, and for your 5 star review! We are thrilled that Ruby’s response met your needs and that our teams collaborative approach has been helpful in refining your processes. It’s great to know that our teams commitment to problem solving and refining processes has been helpful as you navigate the complexities. We take pride in providing high level customer service and look forward to continuing to work together to make your experience even better. Thanks for trusting us as your partner. We look forward to the long road ahead.
Amber was friendly when I returned the call to Ruby's Answering Service. I know that she treats my clients and potential clients politely, is helpful, speaks clearly and is very friendly. Just as if we had someone at our front desk! I'm glad to have this service available when our office doesn't have a staff member at the phones.
We appreciate you taking the time to share your feedback and include your memorable experience with Amber - We will be sure to pass this on to her as well. We take pride in ensuring our clients and potential clients are treated with professionalism and courtesy, just like they would be at our front desk. We’re happy that this service helps maintain a seamless connection when you need us. Thank you for trusting us with your clients. Please do not hesitate to reach out should you ever need support.
Taylor Caraher responded promptly with my request and well as provided a details on what was done as well as shared additional information which was very helpful and beneficial. Thank you!
Thank you for your 5 star review. We are thrilled to hear that our agent was able to promptly respond and provide the detailed information you needed. It’s always our goal to ensure our customers feel supported throughout your experience. We truly appreciate your feedback and look forward to serving you again.
Tyler provided amazing service, clear communication, and all I needed to know about porting all our phones over to Ruby. So appreciative of Ruby's live support!
Thank you for taking a moment to share your feedback with us. We're delighted you're loving our service. It's an honor to be a trusted extension of your business and we look forward to many more years working together.
Tyler made a great impression and was very easy to work with. We recommend Ruby to anyone.
Thank you for taking a moment to share your feedback with us. We're delighted you're loving our service. It's an honor to be a trusted extension of your business and we look forward to many more years working together.
Your experience is important to all of us at Ruby as we strive to treat every interaction with care, attention to detail, and kindness to create unforgettable experiences for our customers. If you have any questions or feedback, please don't hesitate to reach out. We truly appreciate your support and look forward to a long partnership.
Tyler was an absolute pleasure to deal with on the phone this morning and helped answer all of my questions and concerns.
Christine, thank you so much for the 5 star review! At Ruby, we’re all about making small business owners’ lives easier. We know that customer experience is a team sport so thank you for shining the spotlight on Tyler! are focused on being a seamless extension to your business and are committed to delivery unforgettable experiences for your callers. We appreciate your trust in us and look forward to many years ahead.
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