24/7/365, Ruby’s friendly, US-based receptionists and chat specialists are trained to greet your customers and represent your business the same way that you would! More than 10,000 business owners trust Ruby with front-line communications. In return, they get increased sales inquiries, measurably better customer satisfaction, and up to 10 hours a month of time back in their schedules. Ruby was founded in 2003 and is headquartered in Portland, Oregon. Ruby has been named in Fortune Magazine’s “Best Small Company to Work For in the U.S.,” Inc. Magazine’s “Best Workplaces,” PEOPLE Magazine’s “Companies that Care,” and Great Places to Work’s rankings for the past seven years. Start creating meaningful connections with more customers today. at www.ruby.com or experience Ruby for yourself by calling 866-611-7829.
Written by the business, not verified by us.
Is Ruby legit?
Ruby (ruby.com) has a 4.6 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Business Services and its reputation is excellent. Praise is nearly unanimous, with 91% rating it 4 stars or higher; The business has replied to 86% of negative reviews; 34 of them were added in the last 12 months. Last updated 2026-08-12.
Ruby gives us exactly what we need as a new business with limited staff. It provides a professional experience for our clients while minimizing the hours needed to man a reception desk.
Reply from Ruby2025-03-18
Thank you so much, Lyssa! We are absolutely thrilled to have raving fans like you! We're delighted to hear that our services and solutions are working great for your small business. Thank you for trusting your business to us, and for being part of the Ruby family! Thank you for the glowing review and for choosing Ruby—we’re here to keep making every interaction as smooth and delightful as possible!
Game changer! I never realized how many calls we get a day that are not productive for our business and Ruby has been able to stop a lot of that.
Reply from Ruby2025-02-06
Thank you for your generous 5 star review! With two decades of experience, Ruby’s virtual receptionists are here to save you time, delight your callers. It’s our pleasure to support your team in staying connected while giving you the freedom to focus on what matters most. We’re here for you and your clients every step of the way, and look forward to continuing to provide reliable, professional service for you.
Ruby has been so helpful to our small law firm. Their services ensure that our clients always get a live person to talk to and schedule appointments. It makes it easier for the support staff to take time off when we need and know that the business is still covered.
Reply from Ruby2025-01-15
Thank you Jennifer for your kind words! We’re so glad Ruby has helped your firm create exceptional client experiences with our live receptionists. It’s our pleasure to support your team in staying connected while giving you the freedom to focus on what matters most. We’re here for you and your clients every step of the way, and look forward to continuing to provide reliable, professional service for your firm.
Ruby virtual assistant charges monthly unless you monitor it you will be billed and they force a no refund policy, beware to cancel your subscription when you not using them or you get billed!!
Reply from Ruby2025-01-03
Thank you for sharing your feedback. We are sorry to hear about your experience and would like to address your concerns.
Please note that our service operates on a month-to-month subscription basis, offering flexibility to our customers without long-term commitments. We strive to ensure transparency about our terms, and we regret if there was any misunderstanding.
We would love the opportunity to investigate your specific situation further. However, with the limited details provided in your review, we are unable to locate your account in our system. Could you please contact us directly with your account information? This will allow us to better assist you.
Ruby is the best vendor decision our law firm has made this year!
When our previous call center was costing us valuable potential cases compared to the "value" pricing of their service, we took a leap of faith and signed on with Ruby.
And Ruby has already proved the ol' adage "you get what you pay for!" Ruby agents handle calls with such professionalism and care that there are times their process even exceeds my expectations! I am beyond grateful that we made the switch!
They are easy to work with, quick to respond, and great with communication and data gathering. They match our values of treating every call with kindness and patience.
We are so happy to have found Ruby!
Reply from Ruby2024-12-17
Thank you Diane, for such a glowing review. We are thrilled to hear that partnering with Ruby has been a game-changer for your firm. Our virtual receptionists work hard to serve you by delivering exceptional customer experiences. You can rely on us to create personal and professional connections while you focus on what matters most. It’s a delight to hear that we are exceeding expectations.
We have used Ruby for many years and are completely happy with the service. The receptionists are always friendly to our callers and handle them effectively. The administration of the service solves problems and answers questions quickly and with a smile.
Reply from Ruby2024-12-05
Thank you so much for your glowing review, Allison! We’re thrilled to hear our friendly and attentive Ruby support team have exceeded expectations time and again. Your trust means the world to us, and we are honored to continue being a reliable part of your businesses success. We look forward to many more years of partnership.
I gave up a receptionist/clerk and moved my practice to my home. Ruby is my window to the world and it has been great. Immediate service, immediate contact with new clients and always courteous to me & my clientele. Best choice made in my career!!!
Reply from Ruby2024-12-04
Thank you for much for your glowing review! We are honored to be your “window to the world” by playing such an important role in your practice. It’s great to hear that Ruby’s service has provided seamless connections to your clients. Your kind words inspire us as we strive to deliver courteous and professional support in every way that we can. Thank you for trusting us with your practice – it’s our privilege to serve you.
This is one of the worst services I've used as a business owner.
There are CONSTANT mistakes including:
- Collecting and submitting emails incorrectly
- Submitting names incorrectly
- Not collecting required details
- Not submitting forms
In addition to the mistakes, the customer's service is extremely poor. The response times range from several days to never receiving a reponse.
When I first signed up, from what I can see, the sales person overpromised the capabilities of the service. When I tried to reach out to her to air my grievances, she basically told me it's not her problem and to deal with support.
I believe that it's a management/operations issue rather than a specific receptionist issue, which is why I've given an extra star.
I am looking for a replacement and canceling the service.
Good for Forwarding ALL Calls or Taking a Msg for ALL Calls, Not Good for Detailed Instructions Regarding Call Handling
They have a couple of really good receptionists. They can be great if you work with one or two consistently regarding your account. But having so many receptionists, with our firm having a list of specific call handling instructions, we get a lot of errors. We gets calls forwarded to the office when a message should have been taken, and we receive messages when the call should have been forwarded. The business is a great concept, but I don't recommend it unless you just need a receptionist to answer your calls and either forward ALL of them or take a message for ALL of them. They should assign a specific number of receptionists per client or have fewer employees.
Reply from Ruby2024-11-18
Thank you for sharing your thoughtful feedback with us Ryan. We truly appreciate you taking the time to bring these matters to our attention. At Ruby, we take great pride in delivering personalized service, and your feedback helps us continually improve. We have already begun reviewing your concerns with our Service Managers to address your highlighted points and reinforce the necessary improvements. Within the past 48 hours, your Customer Success Manager reached out to revisit your account setup and make any necessary adjustments to ensure your instructions are followed seamlessly. Your insight is invaluable to us, and we are committed to providing you with consistency and reliability. We're excited to support your business and look forward to a long and successful partnership.
Our small law firm is currently looking for a new admin employee/ receptionist, and in the meantime, our attorneys were taking all of the cold calls on our main line. Signing up for Ruby allowed us to weed out spam, marketing, and robo calls without taking up any of our professional's time, and helped us to narrow down good potential leads from those that weren't right for our firm. This has freed up more valuable time than we could have expected. We are thrilled with Ruby's results.
Reply from Ruby2024-11-08
Thank for your feedback D Fairchild. We are delighted to know that Ruby has been instrumental in allowing your attorneys to stay focused on priority tasks. It is rewarding to hear that we’ve contributed to streamlining your workflow while we answer your calls. We are excited to support you and look forward to being part of your continued success.
We have been using Ruby Receptionist for a few months and we are happy with the service so far! We appreciate the peace of mind we get with Ruby Receptionists answering our calls, getting them to the right person, taking informative messages for us, and filtering out robo calls too! There is a learning curve in the beginning but well worth it!
Reply from Ruby2024-11-08
Thank you for the glowing 5 star review! We are so glad to hear that Ruby is bringing you peace of mind by handling and filtering calls with clear messages so that you can take care of what really matters. We can’t wait to support US Custom Creations every step of the way. We are hear whenever you need us.
Ruby is amazing. For a small business who can't afford a receptionist, the value is incredible.
Reply from Ruby2024-11-07
Thank you for your glowing review Alexander. Ruby receptionists has solutions for small businesses who answer your calls 24/7. We are delighted to hear you’ve seen the benefits allowing you to focus on what matters most while we answer your calls. It's an honor to be a trusted extension of your business and we look forward to many more years working together.
Exceptional service by an excellent team. The Ruby app is also exceptional. Calls are transcribed in a timely fashion. I am very happy with Ruby team!
Reply from Ruby2024-10-31
Thank you Susan, for your kind words. We are proud to have a partner like you. Delighted to hear that you are enjoying your experience. Our technology ensures we don’t waste anyone’s time, with the app, you have the flexibility to choose when to have a Ruby receptionist answer or when to forward calls directly to advisors. Using our customized scripts and our exceptional team your feedback is a testament to collaborative success. We appreciate your trust in us and look forward to a long partnership.
The live call answering Ruby provided took a lot off our plate, enabling us to focus on other aspects of our project.
Reply from Ruby2024-10-29
Thanks for your glowing feedback, Joy! Your experience is important to all of us at Ruby as we strive to unforgettable experiences for your customers, so you can focus on what matters most. We appreciate you taking the time to share your experiences with us, it truly makes our day knowing we are doing an excellent job for you and your business.
It's super easy to work with Ruby! They are flexible and help you on your terms. By having Ruby in place, they help me to connect to potential clients faster.
Reply from Ruby2024-10-31
Thank you for choosing us SC Travel Advisor. Sharing your experience means so much to us! At Ruby, we’re all about making small business owners’ lives easier. It's an honor to be a trusted extension of your business and we look forward to many more years working together.
Very efficient, timely and to the point. Will keep using them.
Reply from Ruby2024-10-31
Thank you, it means a lot that you took the time to share your glowing review. We're delighted you're loving our service. It's an honor to be a trusted extension of your business and we look forward to many more years working together.
Ruby made my transition to them very simple. I had a lot going on during this transition, and Jack and Becca were awesome, and extremely helpful. I can't tell you the stress that has been removed from me just by having the Ruby team on board. They answer every call in a very professional manner. I no longer am bothered by junk calls, because they get screened before reaching me. (I am told about them, but I don't have to deal with them). I have recommended them to many other businesses already. Seriously, Great to be working with you all. Becca, especially has been so helpful. I can't say enough good things about her and the entire team. Thank you.
Reply from Ruby2024-10-21
Thank you so much for this wonderful review, Mike! We’re delighted to hear that your transition to Ruby was smooth and stress-free, especially during such a busy time. It’s fantastic to know Ruby was able to provide the support you needed and that you’ve felt such a positive difference with our team on board. It’s our pleasure to help screen those junk calls so you can focus on what matters most! Your kind words about Becca and the whole team mean the world to us, and we’re so grateful for your recommendations. Thank you for choosing Ruby—we’re excited to keep supporting your business!
They provided a professional well trained extension of us to ensure that we do not miss any calls from existing clients, partners and potential new clients. Saves us from missing incoming calls.
Reply from Ruby2024-10-21
Thank you for your kind review, Scott. We’re thrilled to hear that Ruby has been a valuable extension of your team, ensuring that no important calls are missed. It’s our goal to provide seamless, professional support, and we are glad we can deliver that for you. We appreciate your trust in us and look forward to continuing to assist you and your clients for years to come.
We recently opened a new business. We are not at the point where we can justify adding another person to answer phones. We have used their services for about 6 months, and Ruby has been working well for us. It allows us to have phone coverage while we are out in the field on job walks. I love that we can tailor the questions/scripts to our market. They gather all the information that I need to get straight to creating estimates. It is really hard to tell that phones are being answered by a call center, and that is what I like the most. It just sounds like another person in our center. The reporting tools are great as well. Finally, we initially started with a higher plan. Once we had enough data, they suggested we go down a plan. I appreciate that! We completely satisfied and would recommend this service to anyone. Set up was super easy as well.
Reply from Ruby2024-10-18
Happy 6th month anniversary! Thank you so much for sharing your experience in your generous 5 star review! Ruby is thrilled to be your chosen partner as you’re getting things off the ground. Our team works hard to keep things simple, so thank you for the feedback that your setup was a breeze! We are excited to hear that the service has allowed you to stay focus on job walks without missing a beat. As our partner we love that you’ve been able to tailor your scripts personalizing them to the market – making it feel like we’re truly an extension of your team! It's great to hear that the reporting tools have been helpful, providing real time data at your fingertips. Our plans allow for flexibility to switch to a plan that is better suited to your needs once we had enough data to support these strategic decisions. We will keep working hard to support your business, and we’re excited to see what the future holds! We look forward to many years together.
We have truly enjoyed having Ruby "cut through" the noise of telemarketers and survey takers. Our clients are enjoying being directly connected to our associates. For our boutique real estate firm, Ruby is just the right fit. Keeping it personable but without having to man the phones all the time!
Reply from Ruby2024-10-18
Thank you so much, Rich! We’re thrilled to hear how Ruby has been making a difference for your team. We truly appreciate your support and kind words. It’s great to know that we’ve been able to cut through the noise and make it easy for your clients to connect directly with your associates—that’s exactly what we aim for! We love that our service fits so well with your boutique real estate firm, helping you keep things personal without the need to always be by the phone. We’re excited to keep working together! Please do not hesitate to reach out if there is anything that we can do to support you along the way.
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