Ruby

Thank you so much, Clive! We are absolutely thrilled to have raving fans like you! We're delighted to hear that our services and solutions are working great for your small business. Thank you for trusting your business to us, and for being part of the Ruby family - your enthusiasm means the world to us! We’re all about delivering that elevated, professional experience, so it’s wonderful to know we hit the mark. Why use anyone else, indeed! Thank you for the glowing review and for choosing Ruby—we’re here to keep making every interaction as smooth and delightful as possible!

Thank you so much for your kind review! We are proud to be your chosen partner. We’re thrilled to hear that you’ve receiving such great feedback from your callers. It’s always our goal to deliver a warm, professional experience, so it’s wonderful to know we’re hitting the mark. Our Customer Happiness team takes pride in their quick responses and attentive follow-ups, and they’ll be delighted to hear your compliments. We truly appreciate your continued trust in us and are so happy to have you as part of the Ruby family! We look forward to many more years together.

Sondra, thank you so much for the 5 star review! At Ruby, we’re all about making small business owners’ lives easier. We know that customer experience is a team sport so thank you for shining the spotlight on Bridgette! We agree she’s a delight! We are honored to be your trusted partner. We are focused on being a seamless extension to your business and are committed to delivery unforgettable experiences for your callers. We appreciate your trust in us and look forward to many years ahead.

Thanks for your glowing feedback, Mr. Galatsianos! We are proud to be your selected partner. Your experience is important to all of us at Ruby as we strive to treat every interaction with care, attention to detail, and kindness to create unforgettable experiences for our customers. If you have any questions or feedback in the future, please don't hesitate to reach out. We truly appreciate your support and look forward to a long partnership.

Thanks for your glowing feedback, Mr. Owens! At the heart of everything we do is a promise to treat every moment of customer communication as an opportunity to make a lasting, positive impression. We believe happiness has a ripple effect, we know that the success of your customers starts with that of our own. It's an honor to be a trusted extension of your business and we look forward to many more years working together.

Torie, thank you for sharing your feedback. We believe it's essential to provide additional context to ensure a fair understanding of the situation. In the fall of 2023 we enhanced our technology. During this migration we were unable to transfer your current payment method on file, and began our attempts to contact you. We have documentation of our Account Receivable payment specialists and Billing Support Specialists making multiple attempts to connect with you by email and phone. These connections attempts were made on 10/27/23, 11/20/23, 11/28/23, 12/15/23, 12/26/23, 12/28/23, 1/24/24, 2/7/24, 2/14/24, 2/20/24, and 2/28/24. The only response we received was in response to the email sent on 02/28/24 indicating you had attempted to cancel your account online. When our team was unsuccessful in reaching you on the phone, follow up communication was sent by email 03/05/24 advising you that we did not see any record of a cancellation request in our system. As an auto pay customer, per our terms of use to upgrade, downgrade or cancel the Services you have selected, you would need to contact Ruby by email [email protected] or by calling 866-611-7829. At this time you were advised that, your service will be available through March 23rd. At the end of that day, your Ruby Receptionists forwarding numbers would be routed to a disconnect notice. Included was the advisory that you were welcome to continue using Ruby until then. During the course this series of communication we continued to receive and handle your calls, as you had continued to publish your Ruby forwarding number. As per our commitment at the end of day 03/23/24, we disconnected the phone line and made a final attempt to contact you 03/28/24. While it's regrettable that we couldn't continue our partnership under more favorable circumstances, we hope this clarifies our perspective and the steps we took to address your concerns. Should you have any further questions or require assistance, please don't hesitate to reach out as we are committed to ensuring no issue remains unresolved.

Daniel, thank you for taking the time to share your experience with us. At Ruby, we’re all about making small business owners’ lives easier. We are focused on being a seamless extension to your business and are committed to delivery unforgettable experiences for your callers. Please reach out to us as there may be opportunity to support you in your desired outcomes. We appreciate your trust in us and look forward to a long partnership.

Thank you for choosing us Mikinzie. Sharing your experience means so much to us! At Ruby, we’re all about making small business owners’ lives easier. It's an honor to be a trusted extension of your business and we look forward to many more years working together.

Thanks for your glowing feedback, Mr. Johnson! Your experience is important to all of us at Ruby as we strive to treat every interaction with care, attention to detail, and kindness to create unforgettable experiences for our customers. We appreciate you taking the time to share your experiences with us, it truly makes our day knowing we are doing an excellent job for you and your business.

Thank you so much for the 5 star review!

Taylor, thank you for taking the time to share your experience! Your support is greatly appreciated and we are thrilled you're loving our service. If you have any questions or feedback in the future, please don't hesitate to reach out. We truly appreciate your support!

Thank you for your kind words! At Ruby, we're dedicated to tailoring our services to fit your unique business needs. Our team ensures seamless communication with our 24/7 legal virtual receptionists and live chat. Whether lead screening and performing new client intake, or schedule appointments, we strive to creating meaningful connections with the people you serve. We appreciate your recognition of our efforts to deliver exceptional service. Ruby is ready to help whenever and however you need us.

Thanks for your glowing feedback, Mr. Norris! At the heart of everything we do is a promise to treat every moment of customer communication as an opportunity to make a lasting, positive impression. We believe happiness has a ripple effect, we know that the success of your customers starts with that of our own. It's an honor to be a trusted extension of your business and we look forward to many more years working together.

Mr. Bensoussan, we are sorry to hear that you had a poor experience. We take pride in being the leading virtual receptionist team for small businesses and were disappointed to learn we fell short of our brand promise. We would like to assure you that this is not a typical experience for our clients or the small businesses that we serve. We’ve taken immediate steps to ensure that this doesn't happen again and that our quality of service is preserved. We would love the opportunity to discuss this further with you and invite you to connect with a member of our Customer Happiness team at 844-311-7829.

Thank you so much for the 5 star review! It's wonderful to hear that you've had such a positive experience partnering with Ruby. We believe happiness has a ripple effect: treat people with kindness, and they’re likely to pass it on. If you have any questions or feedback in the future, do not hesitate to reach out, You can count on us to provide recommendations and solutions for your small business.

Christine, thank you for taking the time to share your experience with us. At Ruby, we’re all about making small business owners’ lives easier. We know that customer experience is a team sport so thank you for shining the spotlight on Bridgette! We agree she’s a delight! We are honored to be trusted to support your various branches – ensuring nothing falls through the cracks. We are focused on being a seamless extension to your business and are committed to delivery unforgettable experiences for your callers. We appreciate your trust in us and look forward to a long partnership

Thank you Nicole, for your kind words. We are proud to have a partner like you. Delighted to hear that you are enjoying your experience. You are right, it’s how we operate, we are more than an answering service—we’re an extension of your team invested in the long-term success of your business. Our technology ensures we don’t waste anyone’s time, with the app, our customized scripts and our exceptional team your feedback is a testament to collaborative success. We appreciate your trust in us and look forward to a long partnership.

Thank you, it means a lot that you took the time to share your glowing review. We're delighted you're loving our service. We will for sure pass along to Gina! We agree, she is a wonderful asset to our team! It's an honor to be a trusted extension of your business and we look forward to many more years working together.

George your personalized feedback is so appreciated, thank you! It’s an honor to be trusted as the voice of Garner, Adams & Associates. At the heart of everything we do is a promise to treat every moment of customer communication as an opportunity to make a lasting, positive impression. Receiving feedback like this is a testament to this in action. We’ve already passed the feedback along to Gina and she was over the moon to hear how delighted you all have been. She also mentioned really enjoying connecting with you as well. If there is every anything we can do please let us know, exceptional service is only one call away.