24/7/365, Ruby’s friendly, US-based receptionists and chat specialists are trained to greet your customers and represent your business the same way that you would! More than 10,000 business owners trust Ruby with front-line communications. In return, they get increased sales inquiries, measurably better customer satisfaction, and up to 10 hours a month of time back in their schedules. Ruby was founded in 2003 and is headquartered in Portland, Oregon. Ruby has been named in Fortune Magazine’s “Best Small Company to Work For in the U.S.,” Inc. Magazine’s “Best Workplaces,” PEOPLE Magazine’s “Companies that Care,” and Great Places to Work’s rankings for the past seven years. Start creating meaningful connections with more customers today. at www.ruby.com or experience Ruby for yourself by calling 866-611-7829.
Written by the business, not verified by us.
Is Ruby legit?
Ruby (ruby.com) has a 4.6 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Business Services and its reputation is excellent. Praise is nearly unanimous, with 91% rating it 4 stars or higher; The business has replied to 86% of negative reviews; 34 of them were added in the last 12 months. Last updated 2026-08-12.
The help you need when you need it.
Missed calls equals missed revenue opportunities.
Reply from Ruby2026-01-30
Thank you for your 5 star review, and for your kind words! Since 2003, Ruby’s virtual receptionists are here to save you time, delight your callers, while creating real, meaningful connections you can count on. Whether you need to work, sleep, or catch up on your to-do list, we’ll give you more time to do what matters. Thank you for trusting us with your clients, we look forward to a long and happy partnership.
Ruby is a huge asset to our company, especially during our busy months! Being able to talk to a real person after hours was a huge deal to our customers. The Ruby staff is professional, consistent, and polite. I would highly recommend their services if you are a small or large business.
Reply from Ruby2026-01-16
Thank you for the kind words and 5-star review. We are proud to support your customers during busy periods and afterhours. Providing reliable, professional, real person support, especially when it matters, is exactly what we strive for, and we’re grateful to be a trusted partner. We truly appreciate your trust in our team.
It is always easy to put into place how calls are handled temporarily during vacations, etc.
Reply from Ruby2025-12-22
Thanks for your glowing feedback, Donna! Your experience is important to all of us at Ruby as we strive to treat every interaction with care, especially when temporary adjustments are needed. We appreciate you taking the time to share your experiences with us, it truly makes our day knowing we are doing an excellent job for you and your business.
Ruby Receptionist has been great!
They have helped improve my workflow by mitigating calls on my behalf. We have also had a better rate of return on gaining more consultations and potential clients since hiring Ruby. Previously, many calls were missed or people would not leave voicemails, and we were missing out on a lot of potential leads. They also update your company's information quickly to be able to better assist clients and leads.
Reply from Ruby2025-12-17
Thank you so much for your five star review, Ashley, and for sharing your experience. We’re thrilled to hear that our team has helped you improve your workflow, mitigate calls on your behalf and increase consultation/lead opportunities. Keeping your company information up to date, while ensuring no opportunities are missed is something we take pride in. We truly appreciate your trust in Ruby.
Our company has been using Ruby Chat for over 5 years and we have never had a customer complain about the chat aspect that they perform for us. Thorough, inciteful, and informative to our clients.
Reply from Ruby2025-11-25
Thank you for your continued trust over the past five years. We’re delighted to hear that our work has consistently met your expectations and supported your clients with thorough, insightful and informative service. Your feedback means a great deal to us. We look forward to many more years together.
I've been a customer for Ruby for a few years. The service was great when my law firm was small. As it grew, I noticed that the company was dropping calls of potential clients as well as existing clients. Ruby Receptionists could never fix the issue, and the company charges you for the dropped calls to add insult to injury. I ended up switching to an answering service that doesn't charge for dropped calls (which should always be the case). When I terminated my firm's subscription with Ruby, the company required me to stay in the contract for another 26 days. They refused to terminate the service the day I cancelled it. So, effectively, the company gouged me for $1100 for another month of service that was not needed. Please do not give this company your business. And talk other people who use their service before agreeing to give them your business. I heard warnings but ignored them.
UPDATE TO REVIEW on 10/22/25: As you can see below, Ruby has responded with a cut-and-paste review that sounds really nice but will not accomplish anything. This is the modus operandi of the company. They are very nice and courteous with their responses, but they don't actually (and never will) fix the problem. I've already spoken to the necessary account managers at Ruby, and it's the same song and dance (i.e., "We are really sorry, but we're still going to not make it right and take your money"). Ruby -- If you really want to make things right, just apply a credit to my account for this billing period, and I'll update this review, so people will know it actually gets done. Thanks.
Reply from Ruby2025-10-21
Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience ended in frustration, especially after being a long-term client. We take concerns about billing and service quality seriously. We we do follow standard notice periods outlined in our service agreements in our Terms of Use, it’s never our intention for anyone to feel unheard or overcharged. We’d appreciate the opportunity to review your account details and clarify the charges you mentioned, as well as address the service issues you experienced. Please reach out to our Customer Success team directly at 1-866-580-1777 we’ll be happy to take a closer look and work towards a resolution. We value our clients and are committed to improving where ever possible.
INCREDIBLE!
This was so quick, painless, easy and cost-effective. We're feeling foolish for not having Ruby sooner. Love them!
Reply from Ruby2025-10-14
We love hearing this! Thank you for sharing your experience, we’re so glad the process was quick, easy and cost efficient for you. We’re thrilled to have earned your trust. We truly appreciate the kind words and look forward to continuing to make things easy for you.
The Ruby Customer Happiness team is always very thorough in their replies, and they answer all my questions clearly and concisely. Makes my job a lot easier. Thank you, Customer Happiness Team!
Reply from Ruby2025-10-14
Thank you for your wonderful feedback! We are so glad the Ruby Customer Happiness Team has been able to support you with clear and thorough communication. Your appreciation means a lot to us.
Ruby was always great to work with, easy to use, and extremely accurate with their messages.
Reply from Ruby2025-10-14
Thank you so much for your kind words! We’re thrilled to hear that you’ve found our team easy to work with and our messages accurate. We truly appreciate your support and look forward to continuing to serve you.
I heard about Ruby on Satellite Radio for years. I needed them a few years later. They immediately filled a need for my business. I'm very satisfied with ease of onboarding and their willingness to work with me as we arrange the best solution for my growing business.
Reply from Ruby2025-10-06
Thank you so much for sharing your experience! We’re thrilled that after hearing about us on satellite radio, you chose to give us the opportunity to support your business. It means a lot that you trusted us when the need arose, and we’re glad to know the onboarding process and customized solutions have made a positive difference for your growing business. We look forward to continuing to work alongside you as your needs evolve and your business grows.
We are using Ruby to handle after-hours and weekend calls only. Prior to trying Ruby, we relied on the customer to leave a voicemail. These then went to a voice-to-text email. The system was less than impressive and customers hated using a menu-based system. Since switching to Ruby, our customers appreciate talking to a live person on the first ring. The operators know when to forward a priority call. We've already had to increase our minutes per month and we're maxing that out already. Our communication and outreach to the customer has been great. And the messages we receive are much more detailed than before. We're happy we made this switch.
Reply from Ruby2025-09-23
Thank you for sharing your feedback. Welcome to Ruby! It is great to hear that the change has already made such a positive impact for both your customers and your team. Having live operators take calls directly certainly adds a touch of warmth your customers may have been lacking in the old system. It’s encouraging that you have seen increased engagement, that’s a strong sign that customers are finding this approach more effective. We’re glad the transition has supported your outreach efforts and improved the overall experience. We appreciate your partnership and are here for you as your business grows.
Ruby has been invaluable to us. Since going live with RUBY our monthly revenue has increased substantially. We are a small RV park and Marina and often we are out on property. Now we never miss a call!
Reply from Ruby2025-09-15
Thank you so much for sharing this wonderful testimonial with Ruby! We are thrilled to hear that our service has had such a measurable impact for you. Supporting small businesses like yours is exactly what we’re here for, and we are so grateful to be a part of your success. Taking care of your client calls so you can spend time focusing on what matters most truly feels like a march made in heaven. We look forward to a long future together.
I’ve had such a great experience working with Christina at Ruby. From the start, she’s been incredibly helpful, responsive, and knowledgeable; making the entire process smooth and easy to navigate. She took the time to understand our needs and made sure we had all the tools and support needed to get started with Ruby and explore new features like live chat. Her professionalism, patience, and friendly approach truly stand out, and it’s been a pleasure working with her. Thanks again, Christina, for all your support
Reply from Ruby2025-09-23
Thank you so much for sharing this thoughtful feedback. We are thrilled to hear about your positive experience and how supported you felt through the process. It’s wonderful to know Christina’s knowledge, professionalism and friendly approach made things smooth and easy for you to navigate. Also that you had the tools and confidence to get started successfully. We will be sure to share your kind words. We truly value your partnership and look forward to continuing to support your as you explore new feature and growth as we go.
I fully expected Ruby’s service to work well for our appointment-setting business, but instead it has been a disservice. Had I not recorded calls and reviewed transcripts, I would never have understood how poorly they were handled. In several cases, their responses actually pushed people away from doing business with us.
If all you need is basic message taking and routing, Ruby may work. But if your callers ask even simple questions—like “Do you have a website?”—it’s too much for them. The result is that your company looks like it doesn’t care and has outsourced calls to people with no investment in your business.
Their sales team and onboarding staff are excellent. But the actual execution of the service is, in my experience, 0 out of 5. Callers couldn’t even pronounce our company name correctly, which leaves a terrible first impression. If the person answering the phone can’t say your name right, what does that say about your business?
Reply from Ruby2025-09-09
We are very sorry to hear about your experience, and we appreciate you taking the time too share such detailed feedback. While it’s good to know our sales and onboarding teams made a positive impression, we regret that the service itself did not meet your expectations. Clear communication, accurate representation of your business, and professional call handling are core standards for us, and it’s concerning to hear we fell short of these.
We take your comments seriously and are already reviewing the training and quality process for your account. Your experience is not the standard we strive for, and we would like the opportunity to discuss so we can work toward a resolution.
Ruby rocks. They make us look good with our customers and help me have more time to actually work. It's like having a really professional and friendly and knowledgeable personal assistant! WE LOVE RUBY!
Reply from Ruby2025-08-06
Nancy, thank you for the glowing 5 star review! We are thrilled to hear that our support helps you shine with your customers and frees up more of your time to focus on your work. Our goal is to be that professional, friendly, and knowledgeable assistant you can ALWAYS rely on, so it means the world to know that we are hitting the mark! We love working with you too, thanks for making Ruby your trusted partner. Cheers to many more years together.
Ruby is literally the most fantastic answering service I have ever used, and I've been using answering services for over 30 years!
My clients think that they are talking to my office assistant, not a service.
Whenever I have a slight change to make in their script, it is handled effectively and immediately.
I wish all of my providers were as friendly, capable, and caring as Ruby is!
Reply from Ruby2025-08-06
Thank you so much for your incredible feedback! We’re honored to hear that, after 30 years of experience with answering services, you’ve chosen us as your partner of choice! It’s wonderful to know that clients feel like they are speaking directly to your office assistant. Our Rubys' friendliness, capability, and care are clearly on display. We appreciate the kind words about our responsiveness, ensuring your needs are met quickly and effectively is always our goal. We truly value your trust and look forward to supporting you and your clients for many years to come.
Ellie is the best! Ellie took the time to not only collect the information she needed but was extremely personable and real while onboarding our company to Ruby. In today's work environment, where people don't care anymore, it was a pleasure to work with Ellie.
Reply from Ruby2025-08-06
Thank you so much for sharing your kind words! We’re thrilled to hear that Ellie made such a positive impression while onboarding your company. Her personable approach and genuine care truly set the tone for the experience we want every client to have. We will be sure to share your feedback with her, it will mean a lot. We look forward to continuing to support your success.
Ruby has been great! My requests are always promptly returned within minutes. I feel very confident in knowing that my patients have someone competent and reliable to speak with when they call. Very easy process altogether!
Reply from Ruby2025-08-06
Thank you so much for your wonderful feedback, and your 5 star review! We’re delighted to hear that our team has been able to respond promptly and provide the reliable support you and your patients deserve. Knowing that the process feels easy and seamless for you means a great deal to us. We truly appreciate your trust and look forward to continuing to support you.
Very friendly and efficient. Good communicators. Excellent service.
Reply from Ruby2025-07-29
Thank you for your wonderful review! We’re so glad to hear you found our team friendly, efficient, and easy to communicate with. Providing excellent service is our goal, and it means a lot to know we delivered that for you. We appreciate your support and look forward to continuing to exceed expectations!
I've been using Ruby for many years and have nothing but good things to say. Even on the rare occasion they make a mistake, they are lightening fast to fix it. I've sampled other services, and none come close to Ruby so far. They are the real deal.
Reply from Ruby2025-07-29
Thank you so much for being a loyal Ruby customer over the years! We’re truly grateful for your continued trust and kind words. While no service is perfect, we take pride in resolving issues quickly and thoughtfully. It’s empowering to hear that has been your experience too. Your support means the world to us, and we’re honored to be your go-to team. Here’s to many more years of partnership!
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