Have bought before
Have bought before, very nice and accessible and easy to use website.
About Rugs.com
Data updated- Website
- rugs.com
- Category
- Home & Garden
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 181 reviews
- Replies to negative
- 0% (0/26)
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About this business
Rugs.com is the best place to find your next area rug. We have thousands of rugs in stock. From mid-century modern and contemporary rugs to one-of-a-kind traditional hand-knotted rugs, we’ll have something to fit any style of decor.For more than 35 years, our team has worked in the rug and floor covering industry. Our expertise and deep connections to global manufacturers and distributors let us bring you the highest quality rugs at the lowest possible prices. We offer free shipping every day and 30-day free returns, there’s no harm in trying something new! Browse our online collection to find the rug your home has been missing!
Written by the business, not verified by us.Is Rugs.com legit?
Rugs.com (rugs.com) has a 4.4 out of 5 rating on OK.one, based on 181 user reviews collected here. It is listed under Home & Garden and its reputation is good. 84% of reviews are 4 stars or higher and 10% are 1 star; The business has not yet replied to negative reviews; Reviews mostly discuss Product, User experience, Quality. Last updated 2026-08-31.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently mention that the official website is exceptionally easy to navigate, allowing them to search, filter, and quickly find the exact home decor items they need. People also appreciate the vast selection of styles, colors, and sizes available for both indoor and outdoor spaces, making shopping an absolute delight. However, some customers also noted experiencing unexpected shipping delays, with a few orders pushed back or remaining untracked for months. A small group of reviewers additionally mentioned receiving defective products or facing frustrating policies when attempting to process returns.
Auto-generated from all reviews of this business. For reference only.What people say
Like taking picture and seeing it in…
Like taking picture and seeing it in the room
Easy to get around on your website
Easy to get around on your website. Lots of options….colors, sizes with pictures! Reasonable prices. Thank you.
Easy to find what I was looking for
Easy to find what I was looking for. I also appreciated the pop up that let me know if I paid with PayPal ( which I did) that they could only send my order to the address listed at checkout. Excited to get my rug now!
Took my sister's advice!
I like the selection of styles, the site is easy to navigate, the prices are great, and so is shipping. My sister also loves the site and recommended it to me.
Rugs.com sent me a rug pad instead of…
Rugs.com sent me a rug pad instead of the actual rug a week ago. When I contacted them, they told me I still needed to unwrap it fully and take pictures and send it then I had to go and get new wrapping to mail it back. I asked him to just cancel my order and give me a refund and we’re going on 10 days now so I’m ready to report them to my credit card terrible service and if you talk to a different agent, you always get a different story just terrible terrible service. I will never order from them Again.
Never Again
I am still waiting on my rug to be delivered. I am on day 8. Website stated 5-7 days for delivery. I have called customer service and they were not able to give me a definite day on delivery. Today, May 2nd I followed up via chat and they again did not have a date of arrival. I requested to cancel this order and they stated they were unable to do so due to rug being " in transit". Paid for the rug 8 days ago. TERRIBLE SERVICE.
Free Returns
Free, easy returns. they offered store credit if I didn't want to go through the process of returning.
Easy to find sizes and colors I was…
Easy to find sizes and colors I was looking for. I would have liked more explanation on the different rug pads
The website was easy to manuver back &…
The website was easy to manuver back & forth. Looked up the ratings & reviews of S.C. based company. BBB was a A rating. Felt confident shopping on this site.Looking forward to receiving the rug to cheer up my livingroom. As an artist the colors in this rug make me happy.
Searching for an indoor/outdoor rug was…
Searching for an indoor/outdoor rug was easy, viewing the several photos was helpful in decision making. Let’s hope the rug doesn’t disappoint!
I love to in room photograph to see the…
I love to in room photograph to see the rug in the setting I intend to use it. Outrageously useful.
Paid for but not delivered
I have ordered many rugs from this place (12?). While, I’m more or less satisfied for the price range, I have to say that most of them are slightly off as far as size and evenness. They often don’t even match the size of the pads suggested along with them to be the proper size. We’ve had to cut down pads to make them fit.Still, had I not had my most recent experience with them I would order again. I ordered a rug from them in February. It was said it would take 4-6 weeks. It is still not here. I have spoken to various people, written emails, texted them. I have been told multiple times it was ready to ship on a certain date and it has not shipped. At this point it was supposed to have shipped on 27 April. Guaranteed, via email by “Lorenz.” No tracking. Not shipped. And now I cannot even get them to respond to me. Almost $500 for a 2’x8’ runner. No response. This is made even more stressful by the fact that in January 2025, we lost our rental home in the Eaton fire. We have been starting from Ground Zero to refurnish and refill a home on a very tight budget. We got pretty much zero financial help and have had to blow through our savings. This is a very big deal for us. * Editing to add: apparently the company AGAIN wants my order number and information, which I have just provided. Again. I have a long list of emails directly from this company guaranteeing it would be shipped, I would get tracking information, etc. I don’t want to hear from somebody who is going to start at the beginning again. I want the rug. I want the tracking information. And I want it delivered. Edit #2: so far I have not heard anything from them regarding this or any of the emails they have sent me and I have replied to.
The process was very smooth and easy. Would recommend.
The process was very smooth and easy. Would recommend to others.
Great purchase once again from Rugs.Com
I have bought other items from Rugs.com before and every time I have been pleased with my items. High quality, fantastic prices and fast shipping. The current purchase of a rug was just what I wanted. We liked it so much that I ordered 3 more smaller rugs of the same design to be used in the same room. Thank you so much Rugs.com
DO NOT SHOP HERE
The rug arrived looking cheap and a different color than the photo. I returned it but still haven’t gotten my refund. I’ve called customer service twice, and it’s been two months with no resolution.
Easy to order
Be Sure of Your Tolerance for Damage and Defects
Don’t products like rugs come with a standard policy for repair or replacement if they are damaged upon receipt? I purchased four area rugs for my home from Rugs.com. I received them in a timely manner, but one of them was damaged right out of the packaging. I immediately provided photos and sent them to Rugs.com. Instead of offering me a replacement, they asked me to take a partial refund on the rug itself and keep it. Why would I do that? I did not order a damaged or defective product and I want a replacement. I will never buy rugs there again and I have been a longstanding customer. Very disappointed with their customer service and it’s insulting that they offered me a credit on a product that was damaged.
I’ve loved every single rug
I’ve loved every single rug, that I have purchased!!!
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