Website was easy to navigate
Website was easy to navigate. Lots of rugs, easy to filter and sort. Information about products very clear. Checkout quick and easy. Happy I caught a great sale!
About Rugs.com
Data updated- Website
- rugs.com
- Category
- Home & Garden
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 181 reviews
- Replies to negative
- 0% (0/26)
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About this business
Rugs.com is the best place to find your next area rug. We have thousands of rugs in stock. From mid-century modern and contemporary rugs to one-of-a-kind traditional hand-knotted rugs, we’ll have something to fit any style of decor.For more than 35 years, our team has worked in the rug and floor covering industry. Our expertise and deep connections to global manufacturers and distributors let us bring you the highest quality rugs at the lowest possible prices. We offer free shipping every day and 30-day free returns, there’s no harm in trying something new! Browse our online collection to find the rug your home has been missing!
Written by the business, not verified by us.Is Rugs.com legit?
Rugs.com (rugs.com) has a 4.4 out of 5 rating on OK.one, based on 181 user reviews collected here. It is listed under Home & Garden and its reputation is good. 84% of reviews are 4 stars or higher and 10% are 1 star; The business has not yet replied to negative reviews; Reviews mostly discuss Product, User experience, Quality. Last updated 2026-08-31.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently mention that the official website is exceptionally easy to navigate, allowing them to search, filter, and quickly find the exact home decor items they need. People also appreciate the vast selection of styles, colors, and sizes available for both indoor and outdoor spaces, making shopping an absolute delight. However, some customers also noted experiencing unexpected shipping delays, with a few orders pushed back or remaining untracked for months. A small group of reviewers additionally mentioned receiving defective products or facing frustrating policies when attempting to process returns.
Auto-generated from all reviews of this business. For reference only.What people say
Great Web site
Great web site
Navigation of the website was easy
Navigation of the website was easy! Loved the choice of rugs I made and the sale pricing was outstanding! I’ve ordered from this company before and was very happy with the rug!
The website is super easy to navigate…
The website is super easy to navigate and they have great options and prices!
Rugs.com has Great prices and high-quality products
Rugs.com has incredible high-quality products, fast free shipping, and ridiculously quick delivery. I had previously paid around $1k for a few large rugs from Wayfair, that looked good at first, but deteriorated rapidly without have traffic or use. The wayfair rugs were garbage within a few months. I decided to replace them with rugs from this company, and I wish I had shopped with them to begin with. The selection is incredible, the prices are so fair, and I am extremely pleased with the quality of the rugs. I highly recommend this company. I will be a return customer in the near future. I plan to replace all the rugs in my home now, with rugs from this business. The website was also very easy to navigate. All around satisfactory experience.
Stay away from Rugs.com
Update on 5-23: After I posted this review, I called Rugs.com and they processed a full refund, minus the discount they had already given me. I purchased from Rugs.com in 2024 and had no issues. In April 2026, I purchased two small area rugs for my patio. Almost a month later, I have no rugs and order tracking keeps showing "no delivery attempt" from a location less than 40 miles from me. I've called Rugs.com and the carrier numerous times and they both tell me they are investigating it. I wanted these rugs for an event I was having so had to purchase from another source to have rugs in time. Rugs.com won't issue a refund but gave me a piddly 10% off. I told them I wanted a full refund for items I'm apparently never going to receive but they keep stalling on giving a full refund. At this point, I'm going to contact my bank as soon as they open today and do a chargeback. I would have recommended Rugs.com a year ago but will not recommend them ever again.
Great rugs at great prices
I have bought several rugs from rugs.com. I can always find what I want. Prices and quality are very good. I love that they work through Amazon.
Ordering was efficient and easy
Product is Excellent; Tracking Difficult but Customer Service Great
Product looks and feels fantastic - smells a little funky but doesn’t really bother after being in the room for a couple minutes - sort of new car (or carpet?) smell. Delivery timeline was fine and it got to me 9 days after I ordered, on the 6th business day. I had no way of tracking the order until the day of delivery and no one could tell me anything but it got to me all the same on time. The status just said “label created” but I would trust customer service as they were right for the most part. People who helped me were nice and attentive and I was able to get through after some wait. Again, product is exactly as described and I am loving it.
Easy to navigate.
Lots of variety and quick delivery
I have bought several types of rugs from this website. Always satisfied.
Defect Rug Ruturned by I still have to be out shipping...
I ordered a rug and rug pad for our new home. Got the rug and was super excited to open it and get it in the office. Upon opening it I noted the rug was defective with ink all over the top. I processed a return for both items. They are saying I still have to pay shipping and handling of the rug. This rug was not a return due to me not liking it once received or not working in my space/decor.. This was a DEFECTIVE rug!!
Worth it!!
The soft shag rugs are worth every penny! Shipping also super fast!! Love everything about this shopping experience!
Easy to maneuver thru the ordering…
Easy to maneuver thru the ordering process.
You have some many options all the…
You have some many options all the beautiful rugs l have to buy two at time. If the quality is as good as the prices we in business. All different sizes that's what I liked best.
So many beautiful rugs and so many…
So many beautiful rugs and so many different sizes to choose from
Easy to order online
Easy to order online. Good selection
Buying a rug couldn't be any easier!
Purchasing and viewing on the website was so easy via cell phone but when I went to the PC to purchase it, I couldn't find it! I went to the help section, the bot asked for a screenshot, pasted the screenshot into the help feature and the bot sent me to a human. James found it and sent the link through the help feature and Voila! Done. Buying a rug couldn't be any easier!
Ease of online ordering.
Great deal. Beautiful rug for my home office that will make the room feel complete and cozy.
If the rug is as nice as it looks we’ll…
If the rug is as nice as it looks we’ll be very happy with it.
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