About Rugs.com
Data updated- Website
- rugs.com
- Category
- Home & Garden
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 181 reviews
- Replies to negative
- 0% (0/26)
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About this business
Rugs.com is the best place to find your next area rug. We have thousands of rugs in stock. From mid-century modern and contemporary rugs to one-of-a-kind traditional hand-knotted rugs, we’ll have something to fit any style of decor.For more than 35 years, our team has worked in the rug and floor covering industry. Our expertise and deep connections to global manufacturers and distributors let us bring you the highest quality rugs at the lowest possible prices. We offer free shipping every day and 30-day free returns, there’s no harm in trying something new! Browse our online collection to find the rug your home has been missing!
Written by the business, not verified by us.Is Rugs.com legit?
Rugs.com (rugs.com) has a 4.4 out of 5 rating on OK.one, based on 181 user reviews collected here. It is listed under Home & Garden and its reputation is good. 84% of reviews are 4 stars or higher and 10% are 1 star; The business has not yet replied to negative reviews; Reviews mostly discuss Product, User experience, Quality. Last updated 2026-08-31.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently mention that the official website is exceptionally easy to navigate, allowing them to search, filter, and quickly find the exact home decor items they need. People also appreciate the vast selection of styles, colors, and sizes available for both indoor and outdoor spaces, making shopping an absolute delight. However, some customers also noted experiencing unexpected shipping delays, with a few orders pushed back or remaining untracked for months. A small group of reviewers additionally mentioned receiving defective products or facing frustrating policies when attempting to process returns.
Auto-generated from all reviews of this business. For reference only.What people say
A very attractive and easy site to…
A very attractive and easy site to quickly manipulate with no problem issues. Beautiful, easy and fast. What could be better? Can't wait to receive our rug. Many thanks for an easy and beautiful experience.
Easy ordering
Easy ordering. Great selection. Like to pay with affirm
Speedy shipping and ease of ordering
Have bought several rugs from this…
Have bought several rugs from this company - loved them all! Need new rugs now and went to this vendor first. Never have been disappointed. Thank you!
Good selection !
Found exactly what we were looking for.
Great items
Multiple choices easy to select Easy to place my order, good price Very happy with the website
Lots of good selections
Lots of good selections. Good prices. Many different sizes.
Advertising in social media worked
Advertising in social media worked, accessible sites, great variety.
Ultra Vintage? Ultra sub standard!
The rug they sent me had more than 20 blemishes. Many areas without any wool sewed into the backing at all. I wrote to them. I sent them pictures and I never heard back. I expected that they would credit me for the garbage they sent me.
This purchase is my third
This purchase is my third. Each time I am Amazed at the beauty of their rugs. They have changed the look of my house...adding magnificent color and warmth to each room. Their pricing is always fair, shipping is free as well as returns! Give 'em a try. You won't be disappointed!
Excellent Company
I have used Rugs.Com many times. I have never had a problem. The rugs are always delivered on time and in excellent condition. They have a large selection across many types of rugs. The quality of the rugs I've bought are better than one would expect for the consistently low prices. Someday I'm going to find the just right vintage wool rug and won't hesitate a moment to buy it sight unseen from this company. In the meantime I'm having a wonderful time changing rugs on a whim. The friends I pass them on to are happy also.
Great deal on a very nice rug!
Frequently lost in the mail
I’ve ordered a few rugs from rugs.com. This is the second time that my rug has gotten “lost in the mail.” The problem is rugs.com. does nothing about it. The rug just stays lost in limbo with no update or status. It just doesn’t show up. I have to call several times to get customer service to “investigate.” Then two months later I receive my product with no discount or money back. It’s just not worth it. Order a discount rug somewhere else.
Excellent searching viewing prices &…
Excellent searching viewing prices & ordering website system. Photos were beautiful. Expecting a beautiful rug for many years enjoyment.
The website is very deceitful
The website is very deceitful. On the product page it says free 2-day shipping. When you add the rug to the cart, 2-day shipping becomes $79.99. I was told by a manager that what that means is it will leave their warehouse within 2 days….for free. I explained to him that what he is referring to is order processing, not shipping. He understood but said he could not do anything about it.
Description is clear the price is…
Description is clear the price is great v
I love Rugs.com
I love Rugs.com! I’ve ordered several rugs from this company, and each one has helped make my home look more elegant and welcoming. The quality is great, the selection is excellent, and the delivery is always on time. I’ve never had any issues with my orders. One thing I especially appreciate is their store credit rewards program. It’s a nice bonus that helps save money on future purchases. I highly recommend Rugs.com to anyone looking for beautiful rugs, reliable service, and great customer perks.
Easy to process!
Easy to process!! Looked at a lot of rugs companies to order from and i felt like you were a legit company and would stand by your product
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